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    NAPA Auto Parts

    1.8 (5 reviews)
    Closed 7:00 am - 7:00 pm

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    2 months ago

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    10 months ago

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    Autozone

    Autozone

    3.2
    (43 reviews)

    Awful experience at the placerville autozone. Mainly young men working and the one helping me…read moreseemed to have no clue what he was doing. Their website let me order something they didn't even have available and he seemed unsure with all his decisions while never asking for help. I will not be returning here.

    I usually get excellent service at AutoZone, not today, not at the Placerville store…read more I walk in, and there was one employee in the store. He was helping another person. I didn't get a "hi", an " I'll be right with you, " absolutely, no acknowledgment that I was even standing there. After a couple of minutes, I politely cleared my throat, still, no acknowledgment whatsoever. Another employee who seemed to be helping another person out in the parking lot, walked into the store, and as he walked past me, I politely said,"excuse me". I was going to simply ask if he was almost done. Again, no eye contact, no acknowledgment whatsoever. He just kept walking. After waiting for five minutes or so, I just walked out. It's amazing how far a simple "hi, I'll be right with you" , can go. I was heading "down the hill" anyway, so I stopped into the Rancho Cordova store. The gentleman who helped me was beyond friendly and helpful. I explained to him what happened to me in the Placerville store, and his exact words were, "that's unacceptable." He said that when a customer comes into AutoZone, they are supposed to be greeted within 30 seconds of walking into the store. Guess what? It didn't happen in the Placerville store. Consider the Placerville AutoZone off my list.

    NAPA Auto Parts

    NAPA Auto Parts

    3.1
    (15 reviews)

    I want to give a huge thank you to the Napa Auto Parts team in Shingle Springs. The manager and…read morestaff were professional, understanding, and truly customer-oriented. Unlike several Sacramento locations, they used common sense and were willing to help me replace a battery that was still under warranty, even though I couldn't locate the receipt. They treated me with empathy, listened to the situation, and simply did what was right for the customer. That level of service is rare these days. I drove all the way from Sacramento because of how helpful they were, and it was absolutely worth it. Hats off to the Shingle Springs team for being community-focused, people-driven, and running their business the right way. I only wish more stores operated with the same mindset.

    Would like to give 0 stars. I don't know how they're even open anymore. I called over the phone to…read moresee if I had a warranty still on some parts, the manager Sandy picked up and talked me like she was too annoyed to talk to me. She was very hesistant in giving me any information about whether or not they actually had parts in stock, it was all maybes and probablies. Later I show up to buy the parts, and bring the old ones back to warranty out. They wouldn't allow me to warranty them because apparently they're master mechanics that can diagnose cars without even looking at them or the old parts.I told them I checked the caliper pistons and guide pins to make sure they weren't sticking or seized or that my brake hoses weren't twisted or damaged, they had an employee that was off the clock that decided to butt in and repeat what I said and asked if I checked those items. The problem is with their garbage parts they sell. The new brakes I got from oreillys a while back now have a little well over 10k miles and they've worn out nice and evenly, but apparently Sandy and her team like to argue and not be of help. Also won't be returning because of all the racist comments I heard from the older employees working there some months back. This place is not very helpful, I recommend autozone or oreillys

    LINE-X of Placerville

    LINE-X of Placerville

    3.8
    (23 reviews)

    I really love how this turned out! Customer service was excellent and had a quick turnaround…read more Thanks!

    YOU WILL WANT TO READ THIS REVIEW!…read more I used this company because I wanted to use a local company. I was going to get two jeeps sprayed but reduced it to one just in case. Good thing I did. I asked if they would be able to remove certain items and screws instead of spraying over them. I was told not an issue at all. I brought my jeep in and showed them exactly what I wanted done. I left feeling they had a good understanding.. That was not the case! When I came to pick up my jeep I was told that they had broke one of my bolts "due to rust" and they were too scared to take the rest out. The bolt they broke was the door bolt nut. I have taken these off and on several times throughout the year and never had any issues at all with them. Then I was directed to some side mirror mounts where the worker said he could not get them undone at all. So instead of calling me and asking... he just line X'd the whole thing. He did not even try and remove any screws or tape over any screw or bolt heads.. pretty much did a lazy get it done LineX job. Only reason this is not a 1 star is due to the actual lineX itself. It looks decent but I am sure I am going to have issues down the road. I would avoid this location at all cost! After my issues my neighbor and some of my 4 wheel buddies said they had the same issues there. (thanks for telling me after).

    NAPA Auto Parts - autopartssupplies - Updated August 2026

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