Christoper in Service dept was awesome Treated me & was very helpful very well thank you sir!

Thompson's CDJR Placerville has unbelievably bad customer service. The parts counter worker told me they'd hold a part for my Ram since it was the last one in stock, so I drove an hour out. After waiting to be helped, I was told it was sold. The excuse was "no holds without payment" -- never mentioned over the phone. No apology, no accountability, just a dismissive attitude. Complete waste of time. Avoid Thompson's CDJR in Placerville & take your business elsewhere. read more

We recommend. Our service host Christopher truly cares about us as much as our 2023 Chrysler Pacifica. Good folks here.

Sales people are shady they offered me a vehicle and the lagged on locking the deal because I didn't want the dealer add ons or financing. Vehicle sold about 24hrs after I agreed to the deal. Topnotch BS. Thanks Jacqy read more

Big thanks to our sales representative Jared, for putting up with the grumpy old lady. I was hungry lol. And Miguel dealing with paperwork. Everyone was professional and worked very hard to make the process quick and easy. I appreciate you and we are happy with our vehicle purchase. I wI'll recommend you to our friends! read more

Matt in Sales is extremely knowledgeable, informative, took his time, and answered all questions. He made purchasing a new car a pleasant experience. Everyone at the dealership was very kind and professional. I will definitely recommend this dealership to others. read more

I was shopping around to upgrade my lease on my 2021 Jeep Wrangler and while I looked all over the Bay Area, I found Thompson Family of Dealers that had a great price on the make and model was looking for. When I reached out via email, I was responded to within a couple of hours, a video was sent of the vehicle along with contact information. Very fast and very professional. Shout out to Gary for helping me out throughout the process, he was knowledgable, transparent, didn't take the typical "car salesman" approach and I really felt like he was looking after me as if he was a friend. We worked out a price, made sure I was taken care of when turning in the lease, test driving the new Wrangler, and finalizing all the paperwork. Also would like to thank Miguel in the Financing department. He made the process easy to understand. Very conversational while we were waiting for paperwork to go through, it felt like it was "take your friend to work" day. The upmost praise to these guys, I traveled all the way from Concord, CA (1hr and 45mins) and I do not regret it one bit! I'll make sure to recommend these guys to anyone looking for a new vehicle. 10/10 service from the whole crew. Thank you, Gary, Miguel and Mike. read more

Thompsons Chrysler Dodge Jeep Ram - 2024 Jeep Wrangler 4xe Sport S - Car Dealers Near Me - Placerville, California

I took my 2016 Challenger in today for an oil change, tire rotation and check alignment and align if needed. Christopher was my tech and was wonderful. I dropped her off at 830 and by 1230 I had a text that she was ready. When I picked her up, Christopher explained an issue with my alignment that wasn't going to be an issue in the long run. Just a couple mins ago, I got a follow up call from him to be sure everything was done to my satisfaction. I was pleasantly surprised and told him everything was great. I've had issues in the past with another dealership who basically took me for a ride, likely because I was a woman. I recommend Thompsons Service and will gladly take my baby back for additional servicing when needed. read more

I was quite disappointed that this dealership pulled what it seemed like the Patriot Act scam: https://www.creditcards.com/statistics/patriot-act-credit-check-scam-auto-car-loan/. I was basically told that when I'm ready to purchase a vehicle with my own financing, a finance application must be filled out with the dealership. I was really confused as to why would I need to fill out a finance application when I've already secured my own. Then I looked it up and found multiple articles of this scam where dealers do this just to make a few more bucks off of you. I've dealt with many dealerships before and this is the first I've ever come across this. After I texted the salesperson this that I've never heard of this before, I never got a response back. I also reach out to the General Manager and got no response. I really had high hopes of this place because of their great customer service but all my trust with them went down the drain when this happened. If you're paying with cash or have your own financing, I would avoid this dealership. What a shame... read more

Thompsons Chrysler Dodge Jeep Ram - Correspondence with the Salesperson - Car Dealers Near Me - Placerville, California

If you are in the market for a Jeep, there is no better place to go.  I had visited a few other dealers in the Folsom area and left a bit frustrated. A friend told us to go up the hill and I would get the service I was looking for, and he was correct. I worked with Matt Amaral who has the patience of a saint on ordering my new Jeep Gladiator.  His knowledge of Jeeps (he also owns his own) was beneficial for ordering all the upgrades and different accessories.  He also took the time to help me fully understand what would void the warranty for accessories/additions (which was something I was not looking to do) along with making sure I knew how to work everything in the Jeep.   Finance, Miguel, was easy to work with and answered all my questions. I would highly recommend Thompsons of Placerville. read more

Late post, but a big shout out to Matt my car salesman!!! I was in a tuff spot when I walked in and he went above and beyond to help me get my Jeep traded in for something better with gas mileage. I had no money down and was very worried. With in two days he worked it out to have my Jeep paid off in full, money in my pocket and no down payment!! I couldn't have asked for a better salesman. My Chrysler 300 sport came in to the dealership at the same time I was trying to trade in my jeep. It never even made on the lot because Matt knew it was fit for me. I recommend Thompsons Chrysler Jeep hands down! Thanks Matt! Laura Stone read more

Thompsons Chrysler Dodge Jeep Ram - Chrysler 300 Sport - Car Dealers Near Me - Placerville, California

I used to take my vehicles to the Folsom Chrysler Jeep service center. Service was always mixed, sometimes good, other times not. Most recently, I took my Jeep Wrangler in for an electrical problem that turned out just to need a new battery. It took over three days before they even got to my vehicle. My brother-in-law told me never to go to Folsom, and instead, drive 50 miles up the road to Thompson Jeep Chrysler in Placerville. I recently went in with a death wobble issue and could not believe the service and level of attention I received. It felt like I was in a Mercedes dealership. Not just incredible service, but complementary beverages, snacks, coffee, lattes, and most of all Service advisor Lee, who made my experience, one of the best auto servicing experiences ever. I would highly recommend the 15 mile drive up to Placerville as opposed to ever letting Folsom Chrysler Jeep touch my Jeep again. read more

Back in September of this year I was speaking with Tim, the General Manager of Thompsons about possibly ordering a new Rubicon. Tim had Matt from the Jeep store contact me to go over the possible order. Once Matt had everything I wanted he ordered the Jeep and kept me informed of where the build was throughout the entire process. Last weekend, just over two months later I took delivery of the exact Jeep I wanted. Steven in the Finance office made the paperwork simple and fast. This is one of many new vehicles my wife and I have purchased but the first from Thompsons. We will certainly buy from this family of dealerships again. Thanks guys for a perfect buying experience! read more

Thompsons Chrysler Dodge Jeep Ram - Car Dealers Near Me - Placerville, California

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Somewhat positive experience. Logan amazing sales guy who walked us through lease buy out. NOT SO POSITIVE was the finance manager Jason - absolute worst customer service I've ever experienced. He was absolutely rude and disrespectful during the signing of the finance paperwork. When all the paperwork was completed, he walked away from us, no thank you - no At this point, I will NEVER purchase from Thompsons Dodge again.. As background, I absolutely love Thompson GMC as I have purchased three Sierra 1500 within the past 10 years. Shamfule the Dodge location fals short of the Thompson brand. read more

Jacqy was amazing. I found a used VW at Thompsons that I wanted and drove over an hour to meet with Jacqy to purchase the vehicle. She was great from beginning to end. She was so knowledgeable and helpful. If you're looking for a new vehicle I highly recommend Thompsons and make sure you ask for Jacqy! read more

I sold my car to an awesome woman, Megan, who works for Kelly Blue Book at Thompson Jeep. She was very nice and sweet and made the process quick and easy! I pretty much just sat in my friends truck, singing creed and 3 doors down, you know, the classics, and she would come out to the truck to keep me up to date on what was happening and how long it would take. She didn't need me to do anything besides signs some papers. It was great. Megan is the best! 100% would recommend. Love you, bye read more

My truck is under warranty. It began having a mechanical problem and since it's under warranty I took it to Thompsons. Service writer Lee Fleming got it in early from the date I was told on the phone, which I appreciated. That is where anything good ended. They scanned my truck and found that it had indeed stored codes for an engine misfire. They continued with a diagnostic after switching some coils around and clearing fault codes. No more check engine light. Well, of course not, they cleared the code out. No repairs, no looking any deeper into the problem. Just switch 2 coils, clear the codes and voila, you're good. They then charged me $205.00 for diagnostics. Ummm it's under warranty, and you DID find a problem but all you did was make the notification of it go away. That's just fraudulent. I would have zero problem paying for diagnostics if no problems were found, but this was not the case. read more

Please be advised, be careful with the service department at Thompsons. The actions (or inaction) of their Service Manager, as detailed in this post, reflects poorly on an otherwise good car dealership. This review is based on a recent visit to Thompsons for service on my 2018 Jeep Grand Cherokee. I dropped my Jeep off, and was later informed that main battery in my Jeep had failed a test, was the source of the problem, and that it needed to be replaced before they could proceed with any repairs. This sounded odd, as I had replaced the main battery in my Jeep in May of 2023, several weeks after I purchased the Jeep from Thompsons. However, batteries do fail. It happens. I paid their $200+ diagnostic fee, picked up the Jeep, and replaced the main battery the same day. I then took the original main battery back to the retailer I purchased it from in 2023. They tested the battery as part of their warranty return process, and I was informed that the battery tested good. OK. I then took the original main battery to a MOPAR Dealership in Folsom, and asked them to test the original battery. The Folsom Jeep Dealership told me that the original main battery tested good. I then took the suspected main battery to another battery retailer, and asked them to test it. They told me that the original main battery tested good. I had documentation from two of the three (3) tests. I then contacted the Service Manager at Thompsons by phone and explained the situation. He sounded skeptical over the phone, but agreed to let me bring the original main battery back to be retested at Thompsons. The next day, while their technician took the suspected failed main battery for testing, I showed Thompsons Service Manager the documented battery test results. He went and found the original service order and showed me their test results, which indicated that my main battery had failed their test. Then the technician returned with the result of the Thompsons battery re-test and, wait for it... it was a good. Mistakes happen, I get that. However, the Service Manager just stood there and refused to acknowledge that Thompsons could have possibly made a mistake. He had no explanation for the discrepancy, and in no way, shape, or form, did he try and address the issue or make things right. He just stood there and glared at me. Now I own two (2) good batteries, I am out the $200+ diagnostic fee, and the issue I originally brought the Jeep in for is still unresolved. Maybe the Service Team at Thompsons does not care if they lose a customer. I purchased my Jeep from Thompsons, but I guess that does not matter either. No exactly great customer service. read more

This review is for the service department. Christopher has helped me on several recalls and oil changes on my Jeep and it has been exceptional service every time. They are timely, have provided shuttle service to and from my home, washed my vehicle, and have been accommodating with apportionments. Needless to say, it has been a professional and positive experience! Thank you! read more

I just completed a successful and entirely satisfying transaction with Megan at Thompson's Jeep in Placerville. We've purchased a number of vehicles at Thompson's over several years, and this was my second time selling one of our used vehicles to them. Megan helped me on both occasions, and was exemplary both times. From the beginning, she was very professional, polite and engaged in the transaction. She clearly and concisely explained the process, and provided relevant updates as needed. She was forthcoming and lacked any of the stereotypical traits that are often mentioned about car dealership personnel. In the end, I was presented with and accepted a very satisfactory offer to purchase the vehicle. Unsurprisingly, this offer reflected the fact that some repair and cosmetic work would need to be invested in the vehicle for resale. I am content with the amount paid, and quite impressed with Megan's professionalism and sincerity. She left the impression that she was genuinely concerned with me leaving with a positive customer experience and satisfied with the dealership in general. Highest recommendation. read more

My experience at Thompson Jeep was absolutely wonderful. Logan went above and beyond to make my experience wonderful. I come from 4 generations of car dealers and am grateful for Logan's hard work and exceptional customer service. read more

I purchased a 2023 Ram 1500 this week from Thompsons and the entire team made the experience very pleasant. At no time did I feel pressured into buying a vehicle. The staff was knowledgeable about their stock and didn't try to show me vehicles outside my specifications. They took the time to go over payment options and plans. I definately would recommend to a friend! Thank you again Jesse, Brad, Barry and Jason! read more

ZERO STARS!!----Picking a car was easy enough, until the paperwork came, and explained to my father (English is not his first language) in a rushed manner. He signed and then went to finance. STEVEN is a manipulative snake. "Explained" the docs my dad was electronically signing. Then raved about how a security system was "INCLUDED" in the price. Spoiler* it was not. We got home and reviewed the docs and found out they tacked on an extra $1100. Barry texted next morning asking us how the process went, and when I informed him what had happened, he assured to help. He also told me we must of missed it in the "excitement of buying a new truck" . I assured him there wasn't any excitement. He also proceeded to tell me they include this charge because they were vandalized and it's essentially an insurance policy for themselves. I told him the customers shouldn't foot the bill. It took me multiple calls and 5 days to get a hold of someone. That someone was Barry, who told me we were made aware of the charges (we weren't) and then he hung up on me. Barry and Steven hold true to the car salesman stereotype. This place is unethical and unfortunately flooded with excellent reviews. Buyer Beware!! read more

I highly recommend working with Barry. He is down to earth and goes out of his way to be helpful. He is also very knowledgeable.

I don't post negative reviews of companies until today. This company has had my Jeep for forty days for a warranty repair. Still no estimate as to when it will be finished. All I get is a promise to update me, which never occurs, on when I can expect the parts to arrive. Their service manager actually told me to complain to Chrysler. This is the worst service I've ever experienced. read more

Set an appointment for last Monday AM for an appt. Got there on time and waited for hours before they even saw my vehicle. I had to complain to even get seen. The service advisor was a total flake. Clearly the dealership doesn't know how to manage their service business well. I spoke to the dealer's general manager, and he was a complete ass... He clearly didn't care. If you have a jeep, go to another dealer!!!! read more

Kudos to Barry and the team at TCDJ for a smooth, friendly and pain free transaction. Deep discounts, good inventory and an overall great buying experience. Barry and I worked our deal entirely over the phone and his communicative no nonsense style and willingness to come to terms on what ended up being a smokin' deal had me happily driving 2 hours for a pickup of my new Jeep. Everyone really friendly, comfortable lounge space, clean, snacks, refreshments, etc. Only criticism was detail of final car could have been more dialed in and it's not fair for his team to have to make their busy sales reps have to put finishing touches on purchased cars while you're signing papers. Aside, worthy of five stars. I lease and have dealt with a lot of dealers - digging these guys and thanks for the complimentary bottle of wine! read more

Thompsons Chrysler Dodge Jeep Ram - Ready for mods. - Car Dealers Near Me - Placerville, California

We recently purchased our second vehicle here at Thompson's. Matt was our sales person both times. He is amazing, helpful, patient, and goes out of his way to help us get what we want. The financing people definitely worked with us to ensure we were at a comfortable payment. We have sent people here as our experience was so good. Both experiences here have ensured that we are customers for life! We will never go anywhere else!! read more

TLDR, Buyer Beware! Began working on a Friday evening with Jeff in sales for a 2020 Ram 1500. All was going well and he said they were closing and would contact me Saturday morning. Come Saturday morning he didn't call, I finally followed up around 11am and he said he would work on it and call me back in 10 minutes. Fast forward several hours and no phone call I again followed up. We went back and forth about the dollars and cents and came to an agreement, he said "I'm going to go check with my manager right now, but someone else is sitting here looking at it" I said "I'm willing to do it at XYZ price and can he do a bedliner for me?" he said he'd call me back...Only to call back and tell me that they'd sold the truck and that it was my fault but that they have a newer one they could get me for a little more, I was angry but ultimately agreed as the inventory is so low. He said ok let me talk to my manager I'll call you right back....no phone call. I finally texted and he wrote me back "I got yelled at for asking them, and that's all I can say/text." What an absolutely horrible, dishonest experience. Ultimately made the purchase at Sacramento CDJR and am very happy with the deal they gave. read more

Thompsons Chrysler Dodge Jeep Ram - Text from sales - Car Dealers Near Me - Placerville, California

Set an appointment for oil change along with software updates. Was told two-three hours came back four hours later and truck had still had nothing done. Not the first time I've had a bad experience with the service department. Avoid if 6/21/2023 I update this again to inform people how terrible this dealership is. I've waited TWO years for a safety recall and when they finally have an appointment for me they told me the shuttle doesn't go to my home nor will they provide a vehicle when they have my truck due to a RECALL. Avoid this place at all costs ! read more

Buyer Beware!! Don't believe the advertising "no haggle pricing" or the salesperson, you are NOT getting a great deal. I am used to dealing with a different dealership (bought at least 20 trucks from them) and they are transparent and show me the msrp and take discounts from there. After purchasing the truck from Thompsons I found the window sticker that was removed from the truck in the glovebox. Guess what! They sold me the truck for the "No Haggle Price" of just $3000 over MSRP! On a used truck! Shame on me for trusting them, was a expensive lesson. Please do a lot of research before purchasing a vehicle here. On a positive note the salesman was nice and the process was easy as they were celebrating screwing me over! Oh by the way, don't expect a fair trade in value, they gave me $14,000 for my truck, now it's advertised for $24,000 on their website! read more

We came here to purchase an FJ Cruiser. The staff team was very friendly and welcoming. Really good customer service. They also have a refreshment area with free snacks and coffee for the customers. Definitely a highlight! We had to wait a little bit, but the waiting area was cozy and there is free refreshments. read more

Thompsons Chrysler Dodge Jeep Ram - Car Dealers Near Me - Placerville, California

We worked with Nicole And she was absolutely amazing! She was very knowledgeable and professional all the while being kind, patient and friendly. The buying experience was one of the best we have ever had, even after having the vehicle home for a week I had questions about functionality and utilities and she made the time to thoroughly explain and help. Thank you Nicole for taking such great care of my family and me! read more

Thompsons Chrysler Dodge Jeep Ram - "I would never get a minivan" -me - Car Dealers Near Me - Placerville, California

This review for Thompson's Chrysler & Dodge is way overdue! Can't believe I let it go by for over six months without giving my feedback, but here we go! This dealership goes above and beyond to make customers like me happy and comfortable in new car buying experience. I'll give all the credit to Nicole, online sales manager. I called the day before and let her know what I was looking for and what I could afford price wise. I also mentioned to her that I was somewhat mistreated at Elk Grove Ram and Nicole assured me that Thompson's stands behind their customer service. After getting a quote over at Elk Grove Ram I got fed up with their games and asked Nicole if she can match their price. She said definitely they could. Once I got here one of the managers was trying to hike the price up and right away told Nicole that I prefer to deal strictly with her. She respected my opinion and everything went smooth after that. I closed the deal within 2-3 hours! 5 Stars goes definitely to Nicole and her professionalism! read more

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I will never ... NEVER buy another Jeep at any other dealership other than Thompsons! I completed a request for purchase online though the Jeep E-Shop. There was an issue with the system accepting my phone number so dealers didn't have a way to contact me other than e-mail. Thompsons had the Jeep I wanted and due to limited inventory in my area there was a challenge finding anything at all. With the knowledge I may be hard to get a hold of I stopped by Yelp to find a highly rated and knowledgeable sales person to reach out to and it was here I discovered Nicole Armstrong. I e-mailed her at 10 P.M. on a Friday and by 8:30 the next morning the process was underway. A few quick questions via text and the next thing you know Nicole had me all fixed up to drive away the same day. Due to the fact I live four hours away I postponed by a day. Upon my arrival to the dealer there it was, all shined up and ready to go home my BRAND NEW 2021 JEEP WRANGLER RUBICON with every option I wanted. Nicole was quick to great me out front, had everything ready to go and even gave me a great bottle of wine! I waited maybe 10 minutes and Jason from finance had everything all drawn up and ready for some quick signatures. He covered some great options, allowed me to choose what was best for me and before I knew it I was out the door with the BEST JEEP BUYING EXPERIENCE EVER!!! Every single representative at this dealership was friendly and knowledgeable and even came out to say Hi or engage in conversation. I have purchased many vehicles over the years however going forward I am a Thompsons customer for life. PROS: Customer Experience Quick Response Knowledgeable Friendly & Fair CONS: My payment ended up being .26 over what I wanted but all in all it's .26 well spent! read more

Thompsons Chrysler Dodge Jeep Ram - 2021 Jeep Wrangler Rubicon - Car Dealers Near Me - Placerville, California

I have had nothing but problems with this dealership since purchasing my vehicle in 2020. I've had items repaired under warranty only to have more problems caused by the repairs. For example replace a head liner from a leak and they forget to hook up the controls for the windows. Have a seat repaired and forget to hook up the controls. From the purchasing of this vehicle to the service department I've had to visit countless times the entire experience has been painful and frustrating. I will not be purchasing another vehicle from this family of dealerships. read more

I bought 2019 Jeep Compass Trailhawk brand new from Thompsons. We purchased the Mopar warranty. We serviced this vehicle regularly with Thompsons since we drove it off the lot. I've never taken this vehicle off road. I've taken it to the snow once. My jeep currently has 73,000 miles on it. The first error in the vehicle was the plastic piece under the seat. They replaced it 3 times. They kept saying it was me that was breaking it until I finally asked to speak to the manager and then he tells me that jeep has been having issues with this seat so then they ordered the new piece. The second error was the Auxiliary battery. They replaced it but then my other battery was drained because the auxiliary battery sucked up all the juice. Had to pay to replace that. Then the aux light still keeps coming on and I'm sure it's continuing to suck the life out of my new battery. Lastly, the worst of the worst happened. My oil light came on after 1 month of having my oil changed. I checked my oil and I was a quart low. Then my temperature was rising and falling so I checked my fluids. None. I called Thompsons and they told me to bring it in for an appointment I said no you are going to fill my fluids now and When I got there they proceeded to tell me that the jeeps leak oil and it's common. They filled my coolant and send me on my way. My oil light comes on again about 2 weeks later and I bring the jeep back in. They proceed to tell me how common this is. Then after they diagnose my jeep they tell me I blew a head gasket. I get a rental through my mopar. BE aware mopar only covers 5 days of rental. I call them 4 days later and they tell me I have a cracked engine and they have to replace my entire engine. Oh and guess what Lee says? It's common in these jeeps! If this is so common then why are so many people driving jeeps? I researched and I can't find that jeeps commonly blow engines. So now they have to order the engine and they are arguing with Chrysler about the engine and whether or not it's internal or external so they have nooooo idea when my jeep will be fixed. I can't get an extension on my rental unless I rent an actual car, pay it then show receipts and they will consider review. Thompsons won't help me with getting a loaner vehicle. Nothing. They are the worst! Good thing I got that Mopar warranty because it's going to cover the cost of the engine but why would a company basically tell their customers that their product is crap? I reported this company to the BAR. I think more customers should when they have a bad experience. Update 5/17/24 My Jeep is still in the service department. I have been without a vehicle for almost 2 weeks. Not one offer for a loaner vehicle. Thank goodness for my husband who has a FORD truck because he has had to take on all of my responsibilities while he works for Marshall Hospital taking care of our community. read more

Thompson's is a great place to purchase a vehicle. The people there are friendly and very knowledgeable. But one salesman stands out. Jesse Limon. Jesse not only had the answers to all the questions I had, he gave me a complete education on the Jeep Wrangler. Just when it thought things couldn't get better, he gave me a screaming deal on the JL. I couldn't be happier with my purchase! Go to Jesse at Thompson CDJR if you want a new car! read more

I brought in the part I wanted to get, it's a $5 piece of plastic. I don't need to give you my email, phone, address, and VIN for a part swap. The part was original and clearly readable. I don't want your spam, just the 5 dollar part. Avoid this place and their employees with terrible attitudes read more

I am very happy with the service at Thompson's, especially given the fact that I was traveling through when I had a severe mechanical issue. I was in a spot that a business of less integrity could easily have leveraged. But they treated like a valued customer and got me on the road again. I wish they were in my home town. read more