I am the new #1 fan of this O'Reilly Auto Parts location! Talk about 5-star Yelp service... That is what I received today in my time of need. Fast, courteous and efficient people work in this store. And a great big thank you to Chris for proving again and again how many kind people are out there in this world. My battery in my car fob was on the verge of dying. I had no idea how much time I had left when my car alerted me it was low. I panicked. Far from home. Getting dark. Scared. I yelped auto shops and saw I was literally a mile from this company. My concern at this point was to get help. I did not care how many good Yelp reviews they had... just get there. When I walked in every counter was occupied by paying customers. I caught the eye of a person not dressed in uniform behind the counter. I think he saw the panic on my face and immediately asked if he could help. I explained my situation and he was on it from that moment on. He opened my fob and literally in seconds had a replacement battery inserted and put it back together again. And if that was not enough he pointed the fob at my car through the store window to ensure it worked. I will bet I was in and out in 10 minutes. Unbelievable! I am sooo grateful, Chris, for your help. And as it turns out... they have many great Yelp reviews. I am not surprised! Please know you will be taken care of here no matter what your auto needs may be. The store looked immaculately clean and organized. And with so much inventory. This store is a gift to the community. I did take a minute to snap a couple of photos!;) read more

O'Reilly Auto Parts - Better parts... better prices! So clean and organized. - Auto Parts & Supplies Near Me - Folsom, California

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Honestly, we are lucky to still have places like this around where you can get courtesy diagnostic checks of your car that can save you tons of money if you need some kind of work done. They are courteous, helpful and definitely customer service oriented. read more

Steve was such a nice gentleman. I needed a battery on my 2012 Rav 4. He did a great job. He installed it for me. Thank you Steve read more

Great customer service , they installed my windshield wipers. They are able to run test on my vehicle and tell me why my check engine light came on. read more

I've been here before but came back looking for a replacement Honda Pilot air intake tube. The smog testing center made the diagnosis of a cracked tube that may impact my engine's efficiency. Fortunately O'Reilly had the part and I was quickly on my way. After replacing the part I came back as I wasn't sure the best way to dispose the old part. They took it and threw it away for me as the part could not be recycled. Highly recommend! read more

O'Reilly Auto Parts - Cracked air intake tube - Auto Parts & Supplies Near Me - Folsom, California

I stopped in this eve and was helped by Kelly. I am disabled and he helped me remove two bolts on my license plate. I have no tools or strength to remove the bolts. In less than 5 minutes I was on my way. He was very kind and a true asset to your business. Thank you read more

Thank you Micheal for helping me ..Always so nice and helpful to me every time I come to this location ..At his is why o always come here

Walked in to see if they would check my oil as my older car tends to run low. The older guy behind the counter said it wasn't their policy, and I explained that the other stores in Rocklin and Roseville have no problem lending a hand and walked out! If it was a quart of two low I would have bought oil there as well, however will go back to the store in Rocklin instead!!! read more

Austin, michael and the whole crew at oreilly in Folsom is the best customer service!!

I found the parts I needed. The service from the manager is excellent. Support your local business!

I found this O'Reilly Auto Parts store on Yelp when I needed the windshield repair kit Immediately when I was in Folsom. The store is tranquil when I'm there on a Sunday afternoon. The parking lot is pretty empty. I can park my car right in front of the store. When I walked into the store, it looked good, and I hoped they had the repair kit I was looking for. I'm fortunate they have the last pack there. I got it! Great! A couple of workers behind the counter will answer your questions. But they are not attentive, or I don't feel like they know I am there! But they are taking care of they jobs. I'm glad I found what I needed in the store. The parking lot looks safe and very clean. Very easy to go in and out. O'Reilly Auto Parts has its little section in front of the store, which is very convenient. read more

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Awesome service! Had a break and tail light out. One of the gentleman came out to inspect the car and determine what was needed, they had the item in stock and he was even kind enough to install it. Affordable, quick and now works perfect. Will definitely shop here again. read more

They lied about a battery core. I bought a battery from them. They told me to keep the receipt and bring back the old battery and they would give me ten dollars for the core. I did as the sales associate did and brought the battery in a couple of days later with the receipt. Did not see the sales associate that sold me the battery but the manager said I had to change the battery before I bought the new battery and would not give me the money back. I know it's ten dollars but it's integrity that is the point. I now go out of my way to go to Napa. They do what they say and say what they mean. I have always owed business myself and your word should be bond enough. I even showed my receipt. I am thinking perhaps the manager stole that money. Ten batteries a day. 100 in cash a day. Not bad. Anyway beware of this rip off shop. read more

Just fantastic service and knowledge. I was having challenges with my marine batteries. Chad made it a priority to deliver exceptional service! He tested my old batteries, provided valuable consultation and quickly ordered two new batteries that were delivered within 90 minutes to the store. Chad went the extra mile to keep me updated on the delivery time! read more

Looking to replace my daughter's battery today. After buying replacement wipers for the family caravan last week at another company with a bunch of crabby good ol' boys, I decided to try O'Reilly and so glad I did. I had the exact opposite experience-- the place was clean, shelves full of products, I was greeted happily, service that was cheerful, helpful and professional, and was thanked by 2 different employees as I walked out! Today common courtesy seems to have been replaced by selfishness and hate. I am so glad to find that that simple humanity is not lost and can still be found here in Folsom. Thank you O'Reilly Auto Parts! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Folsom, California

Stopped in here to pick up chains on the way to Tahoe. Andrew provided excellent service and showed me several different chain options. Super friendly and efficient. read more

I had a headlight go out. I was waiting to get it fixed by my guy when the other headlight went out. Without headlights, I can't drive to work in the morning! I went to O'Reilly - on a Saturday in the rain - Michael helped me figure out what bulbs I needed and replaced them for free! It was not easy because of their position and the short wires, but he spent about 15 minutes in the cold rain anyway. Thank you so much! Without your help, I definitely would have missed work. read more

Kinda sucks to leave a review like this for a good store like O'Reilly's . Been going here for years even back when it was Kragen but I had a bad experience at this store with an assistant manager named Kevin who flat out refused to look up a national account the company I work for has with them . I've never had a problem at any other store including this one till the other day . Definitely will be using another O'Reilly's so I can use my company account. Some of the other staff at this location are friendly and helpful so I gave two stars . Get it together Kevin !!! read more

Best customer service of a lifetime! Was greeted by Store Manager Charles Asay, my grandsons boss. He made the battery exchange for my 2001 C5 Corvette Ragtop a true labor of Love He was extremely cordial and so agreeable and exemplifies what real genuine Small Town atmosphere should be, the kind that treats people extremely well and attracts business! Thank you and God Bless you and your great team! As a Disabled Veteran and Senior Vice Commander Olivehurst Plumas Lake VFW I'm forever grateful and I will share this story with everyone read more

HUGE KUDOS to Robin and the rest of the team at O'Reilly's/FOLSOM, for the time and effort spent to help me with a defective battery last week. While still under warranty, my car battery would not hold a charge. I had it on a trickle charger and it would NOT jump my SUV. I ended up calling AAA and it took a truck plus a battery pack to get my car running! Bottom line, Robin and the gang at O'Reilly honored the battery warranty without blinking an eye and had me on my way in no time. This will probably ensure that I buy all future batteries from them, for all my vehicles. GREAT customer service! read more

A good car parts store. They have a well stocked and organized store. They have or can get the parts you need and they do a good job keeping items like paint match and wipers in stock. They have a lot of extras to browse also. Polite and knowledgeable staff. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Folsom, California

I get it, you don't have a part on a Sunday afternoon. That happens. I called around and no one had the part. Don't tell me that you can have the part ordered for arrival Monday morning and take my phone number for notification and then don't call me to say the part wasn't delivered. And when I call don't ask for my number so you can call me back because you already owed me a call. If you need a part you may want to have a backup plan in place. read more

This store is great! The staff is always super helpful and the store is super clean and well organized. Competence and kindness abounds here and thus I always look forward to giving them my business. read more

A big thank you Christian at O'Reilly for helping me with my car battery issue. I came in late one night in January and Christian was a total pro swapping out my car battery. Christian not only help me out, but also took the time to explained to me each step that they were doing and gave me advice on maintain the battery as well. Christian is a huge asset to O'Reilly and I definitely be back for my future car related needs. Thank you for all of your help Christian! read more

The best not only with reasonable supplies and prices but they're willingness to come of the store to help you ! The Manager Charles is the best THANK You for your service!! read more

The staff was so amazing and helpful when my friend & I went in. A battery had spilled in my trunk and they stopped what they were doing and immediately came outside to help me clean up the mess. read more

General auto parts store. Knowledgeable staff. Staff assisted a non- mechanical person such as myself install headlamps. read more

Came in stressed about having to buy a new battery because funds are very low... but to my great relief RYAN was able to look up my warrantee and replace my batterie free of charge! He also said that he would install it for me. I was in and out within 10 minutes. Ryan was Incredible!!!! Such a great man. Thank you Ryan! read more

This location always has friendly staff and the customer service is always exceptional. Last night I went in to get windshield wiper blades, Dan checked me out at the register, then put on his jacket (it's raining out) and said he would put the blades on for me. It's rare to find businesses that provide this level of service. It's simple, I know, but the fact that I didn't have to ask for him to put on my blades is what made the service experience great. It's the difference between an associate pointing to the location of an item in a store vs an associate who physically shows you where to find something. They always go above what's required of them. Thanks for the help Dan and team! Zach read more

Customer service was above and beyond! They even put my wiper blades on for me and got rid of the old ones!

Service was awesome over the phone and in person! New battery installed for free!

Great customer service from Gavin. Needed to solve a Mini wiper blade conundrum and he was able to think outside the box and cross reference BMW sizing which did the trick. He even installed for us. Customer for life here - Thanks Gavin! read more

Came in to get windshield wipers (this was the third place I had gone because nobody had the ones I needed), Savannah greeted me and helped me right away find the ones I needed, gave me options, made a great recommendation and put them on for me, was out in less than 15 minutes and she did a great job. Thank you Savannah! Amazing service! read more

I usually go to the O'Reilly's AKA Kragen in Cameron Park because I know the people and get excellent service out of them but was in Folsom and the hunt for a headlight relay and everyone working gave excellent customer service but I got to say Mike went above and beyond. If I were to rate him out of five stars I'll give him a 10 out of 5! read more

Standing here for 20 min at the register to make a quick purchase. Nobody has acknowledged my presence....and yes they are standing right in front of me so they know I'm here. read more

This location is great! The staff are very kind and helpful. They will even do a free code-reading on your car if the "check engine" light is on. They tried diagnosing the problem, and when I got home, I used my code-reader, and it came up as the exact same issue. I was also able to purchase the part I needed for the problem that came up on the reader at O'Reilly. They didn't have the part in the Folsom location, but they did have it at a Sacramento location. Within about an hour, O'Reilly in Folsom had it available and ready to pick up. Definitely recommend this place! Carson C. read more

Love the fact that they are open until 10 pm, when everything else closes so early. The O' Reilly in Cameron Park is two minutes from my house, but I drive to this one because they have such great customer service, and they have a better inventory. Travis and Jessica are extremely helpful and they are the reason I keep coming back. Thanks. read more

Stopped here this morning to get some oil for our high mileage commuter. As the husband was putting said oil into our car in the parking lot, an employee came out from Orielllys and asked if we needed help, offered to throw away the empty oil container, and even brought out a bunch of paper towels for us. He really went the extra mile for us, bummer we didn't get his name. Great service and so very thoughtful read more

Don't waste your time here and head to autozone instead Girl at the counter is dumber than dirt and supervisor not even trying to be helpful Ordered a fuel filter for my car which required me to remove the old one so they can determine if what they have is the right one Bought an a/c recharge can last week ended up losing the receipt now they won't refund $10 deposit but they are happy to take it back No thanks never again read more

Our car battery died in this Oreilly parking lot in 100 degree weather. Thankfully, Zach came out and checked the battery, swapped out the dead one and put in the new one for us in about 20-25 minutes and had us on our way. Couldn't be more appreciative for the great service with a smile, in the blazing heat of summer! Thank you, thank you! read more