There customer service isn't great but you can usually get what u need. Don't waste your time…read morecalling it's like pulling teeth to get someone to answer phone. Poor staffing on managements part. Never enough staff to help.

The place sucks. There's hardly any ventilation in the place, they overwork their employees,…read morechanges everything when youre trying to make your job easier, and they have a very strict policy and never cares about a really hard situation that u are in.

Excellent help and courteous! Answered all of my questions . This is a well stocked auto parts…read morestore.

WE got are $$$ back the very next day what a bunch of crap they remembered the transaction and did…read morethe right thing but all that menagerie that works there well there's nothing nice to say SO just beware the guy limps and is bitter about it and immediately applies anything close to insinuating (leg)or otherwise he goes ballistic and thinks he can cause he's the man Well that's not the correct term it's bitter boy that fits him sorry for NAPA to have his worthless self running their store(wake up)NAPA

This Napa store is by far the best one I've ever been to. The customer service is at an all time…read morehigh. This particular day I was having an issue with my battery light coming up on the dash. I was at work all day and stopped in 15 minutes before closing. This was on Friday December 12 2025 at around 6:45pm. When I arrived Jordan was so helpful and I immediately knew he was the one I had spoken to over the phone. He came outside to the car and checked the battery with the diagnostic scanner and said I needed a new battery. After I purchased my new battery he also helped me with changing the battery which was so helpful because my car was stalling and there was no way I would've been able to do it myself. I was also able to get a discount for turning in the old battery which was a win situation. I appreciate everything these gentleman do. It's nice to know that there are still good people in this world.

3.14.23 I stopped here a few days ago just before the…read moreweekend on Friday. The man with gray hair at the counter who helped me out was super helpful and an all out great guy. We chatted things up for a while as he helped me find the correct bulbs i was looking for. We sort of spoke in length for quite a while. Thankfully there wasn't anyone else there who needed assistance. This guy is a teacher here in town at one of the local schools. Some of his stories were great. His customer service is stellar and he shows that he really cares to help you out where needed. I could speak volumes on how over the top this guy is. The service you receive here at Napa with this guy especially is to notch. They get it and they do it right compared to the other auto parts chain stores. Most of the workers don't seem to care at other chain auto parts stores as much as the employees at the Napa Auto parts do. The store itself is a well lit bright lights store. Easy to locate what you're looking for. They have their own private parking lot with plenty of spaces. Five stars for continuing to do it right and help your customers on a consistent basis. Keep up the great work you do.

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

I have been driving the same car for over 25 years now. My Jeep Wrangler has done me well, but…read morelately it has needed some repair, luckily mostly of parts that can be replaced. The hard part is finding the auto parts store that has parts for such and old car. I am amazed at how many auto parts stores there are in Albany. If you drove from down town Albany along Central Avenue all the way to Wolf Road, you would pass at least seven to ten different auto parts stores, which is nice when looking for a part. After trying all of them, my go to is Napa on Central Avenue. You can easily miss it, like I always did driving the boring stretch of Central Avenue between where I-90 and Fuller Road intersect. After trying all the other places to find K-Seal, which each was out of, someone told me to try Napa. Never been, and was amazed at how I always missed it. They had the K-Seal in inventory, and even some other stuff I needed. Fast forward a few months after that, I am in need of fuses, relays, and some head lamps. I went directly to Napa, and got everything I needed. I wasn't sure about the fuses, so one of the guys behind the counter walked out and showed me the multiple options, and really provided some expert advice, something you don't get at the other places. The gentlemen here, know what they are selling and are always willing to try and help you find the best and most cost effective part for your auto repairs.

This location has no diversity. Seems racist. Every time I go there it seems like they…read moreautomatically get a attitude with me. But when a white person walks in they are treated with kindness. But a black person. Such as myself. Gets bad customer service and Bad attitude.

These guys are great. And a very special thanks to Bob for all his help yesterday. Went above and…read morebeyond and it is deeply appreciated.

Everyone was very friendly, respectful and helpful. Bob even went out and attached my new…read morewindshield wiper for me automatically! Highly recommend this location.

Scam alert. Business sells parts they know do not fit or work, charges shipping, then will not…read morereturn shipping cost. They give store credit for the shipping cost. This is a scam. They know the parts will not be appropriate, and get business from you with the credit. Do not shop here. Go somewhere else. They are also rude.

Went in to buy a battery and they told me that they couldn't sell me the battery I needed because…read moreit required professional installation. I said I didn't understand that because I'd bought the last battery at Walmart and had installed it myself. The guy behind the counter flipped the computer screen so I could see that he had input the correct information and rudely said "that's your car right? Well that's what it says." So I told him I'd happily go somewhere else. And he clearly couldn't have cared less so neither did I. Your competition down the road at auto zone happily sold me the battery and I installed it myself in my driveway in 20min. Not sure why it was an issue with these guys but hey I'm happy to never shop here again.