While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

three times a charm! My jeep was serviced for brakes at the dealer. they did not fix the issue and…read morecharged me $1200, send bill $800 and they did not fix the issue. This shop did the best job! Runs like its brand new a d not only that He took time to explain details and the cost. refreshing to find an honest good business man that does great work! Thank you!

This is the only place I will bring my car! They have great prices, honest mechanics, and they do…read moreoverall great work!

Went to Frank for a few services I thought I needed. Frank called me back and explained that these…read moreservices were not recommended nor necesary at this time. I new I needed an Oxyegen sensor and went online to price the part. I was horrified. Frank was able to get the part, install and fix it for 20% less than I could find just the part online. Frank is super honest as most other shops would have hosed me and claimed doing the unnecessary work. Everyone of my personal and company vehicles will go to Frank without question for anything needed large or small!

Frank installed a new rear axle seal, bearing, and new rear brakes. His communication with me from…read morestart to finish was excellent. He will not advise you to fix something unless it's necessary. Integrity Auto has outstanding reviews for a reason. I highly recommend contacting Frank for his knowledge, integrity, and fair prices.

I had an absolutely awful experience at the O'Reilly Auto Parts in New Britain. I came in regarding…read morea warranty issue for my motorcycle battery which I had purchased there. Yesterday, one of the associates tested my battery and charged my battery but told me that since it wasn't holding a charge, I should come back today to exchange it under warranty. He placed a new battery to charge for me to pick up today. When I returned, I was assisted by Danielle, and the experience quickly went downhill. She was extremely rude, dismissive and unprofessional from the moment I approached the counter. She raised her voice, spoke to me in a belittling tone and outright refused to honor the warranty, even though I had all the information and had just been told by another employee to come back for a replacement. To make matters worse, she threw me out of the store, which was completely uncalled for. The entire encounter was embarrassing and infuriating. I left feeling completely disrespected and I can't help but feel that her behavior may have been racially motivated based on the way she spoke to and treated me compared to other customers. She even implicated the general manager, Dylan, saying that he is aware of her "behavior" and that he is ok with it. I had to send my girlfriend to the store to buy the battery instead of being able to exchange it thru my warranty. O'Reilly Auto Parts needs to seriously address this kind of behavior. No paying customer deserves to be treated this way, especially when simply trying to resolve a legitimate warranty issue. I've always gone to O'Reilly's for parts and service, but after this experience, I will not be returning to this location, and I will be warning others to avoid it as well.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Come here often to check and fix our tires. Given we live in the city, our tires get beat up fast!…read more Pros: - Main guy is super friendly and transparent. Good service. - He patched one tire twice and it it eventually gave up. When plugs didn't work he swapped out a tire for $175. - Patches are $25. Highly recommend!

Went for a nail in my tire, I was in and out of there in under 10 minutes. I should have figured…read moregiven the name. Good pricing, do recommend

Exceptional! I was treated with respect from the moment I walked through the door. I received…read moreservice I could truly trust. John worked on Lucy (my car), and he called me several times to keep me updated on the diagnostics. He never pressured me into doing anything I didn't want to do. That showed me this auto shop isn't just about making money. They genuinely cares about customer satisfaction. When I picked up my car, John explained everything to me again in detail. He even let me know that I could save more by paying in cash. Of course, I never pass up a discount, so I went to get cash from the bank down the block. My car is running smoothly, and I truly believe I've found my new auto shop.

I'm just an average guy lucky to have my dream car and even luckier to have a mechanic I can rely…read moreon without hesitation. I have been a customer for 2-3 years now, every car that I've owned at a time and brought to this shop has always been treated with care, reliably maintained and fixed. Their prices are extremely fair in my personal honest opinion. I'm proud to say that Great Bear Auto is honestly the most trustworthy mechanic shop I know in Queens. I consider them family now. Their determination to fix an old car like mine is rare and greatly appreciated. I will genuinely always hold Great Bear Auto with high regards for so many reasons. John cares just as much as I do to make sure my car is well taken care of. Carrie knows how to get quick results, Joe and the rest of the team deserve great praise for all their hardwork. Audra is such an amazing and inspiring individual that I feel lucky to cross paths with. With Audras leadership and the staffs followership, Great Bear Auto shows the quality of their work through their team effort. If you're looking for a trustworthy mechanic shop that cares, seriously give them a call, visit and let their amazing mechanics do their job and I swear you'll be impressed. PS: Some pictures were taken by John at Great Bear and shared with me as progress updates. Here I share them with you, for a review you can trust.