Nobody extended any offer to help while I waited in line to return my core. Ended up going to a…read moredifferent auto zone for that. Couldn't even loan me a screwdriver for me to change light bulbs either. Worst auto zone experience here

Fred and Ty were amazing and helped so much. Easy and to the point and just good guys all over…read more This is the spot

Always have an excellent experience here! Knowledgeable,…read morehelpful and friendly. Best auto parts store in Medford.

I was floored by how good the customer service is here. The team at this parts store has been in…read moregreat spirits each time I've gone in. And they are incredibly helpful. I went here because I had just tried to order a rather expensive part from Napa a day before picking it up (I told them I'd be in the next day), but they never ordered it--then they even gave me a bunch of attitude when I asked them why they didn't order it ... they went so far as "I don't know who you spoke with. We probably sold the part." That would have left me without a car for a week, but luckily I found Autoparts International. They chatted with me a little about my repair, answered a couple questions I had. Actually, by chance the part I got, a Ranger camshaft synch, didn't quite fit, but after checking in with the manager they apologized for that and quickly refunded my money. That's happened to me once in a while with aftermarket parts. Whatever. Now I'm a camshaft synch pro. I'll definitely go back next time I need parts--which will likely be pads and rotors....and hopefully not my blower motor which is acting up. So in short, great team, great prices (no Autozone "Core" charges in my experience), they actually care about getting you the part you need on time (unlike Napa), and prompt delivery. They don't try to sell you extra parts. And, solid Saturday hours--they're open till 3.

I stopped at O'Reilly after already having a frustrating experience at AutoZone, hoping I could…read morefinally get help replacing my car battery. Unfortunately, it was more of the same. The employee told me the only person who can replace a battery would be there at 9:15 AM, so I waited in my car. After waiting around and not wanting to risk shutting my car off, I even drove to a mechanic to confirm whether it was my battery or alternator. The mechanic confirmed it was just the battery. I came back to O'Reilly at around 9:30 AM expecting the employee who could install the battery to be there, only to be told he was running late. Meanwhile there were about five employees in the store and apparently none of them could replace a battery. What's the point of advertising battery installation if no one there can actually do it? This situation wasted a lot of my time and caused unnecessary stress when I was already dealing with a dead battery.

I hate to leave negative feedback but I was spoken to very rudely for simply asking for some…read moredirection and help . I won't be returning. I understand people have bad days but there is no need to take it out on someone who is asking for good customer service.

Once again, the Lucey brothers + staff took care of my car with professional + kindness, without…read morebreaking the bank! HIGHLY RECOMENDING FOR PAST 15+ YEARS! AND CONTINUE TO DO SO! Gina

quick repair for my flat tire and honesty about services needed/not needed. I am a loyal customer…read morenow! I will always use these guys b/c they are so accommodating and do not overcharge. I used another mechanic just off Main St. in Melrose for years, until I realized they were charging for things my older car did not need.

I've had tbe opportunity to deal with Acura of Peabody two separate occasions; both encounters were…read moregreat. Customer service is top notch and services were timely and well performed. I honestly can't find any faults with this place. Keep up the awsome work/service. You have won my business.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.

the guy that took care of me was quick to find the parts i needed. he was friendly and informative…read more thank you

They used to call them Speed Shops. Parts stores that specialized in high performance auto parts…read more These have been mostly replaced by mail order I guess. Except for Indy. I haven't worked on old cars for a while. Today, I needed a part for one of my vintage muscle cars. It was only a small part, but not available at an ordinary parts store. I called: they had it in stock. When I got there, the owner (Dave) was as friendly & helpful as I remember him being back when I spent a lot more time working on hot rods. I'm so glad that this store is still around!

One of the best experience I've ever had at an auto shop in my life. Jon is genuinely one of the…read morenicest human beings I've ever encountered and incredibly efficient. We had a slash in a tire down to the threads and needed both front tires replaced. In the same day Jon tracked a new version of the exact tires we used down, drove to get them personally, brought them back, and replaced them and did an alignment. He also took the time to teach me about my car and tires more generally. I would highly recommend anyone who needs emergency car services to go to this Midas and ask for Jon.

Recently I needed a fuel pump replaced .Unfortunately the pump put in was defective.Once this was…read morerealized Jon took charge and replaced it along with other parts without charge. What impressed my was his accountability and taking quick action.He was very apologetic and made me feel I was a priority. Cstomer service is rare today but I did get it at Stoneham Midas.. John K

I bought 2 used tires a few months ago and one tire was no good and the manager took my phone…read morenumber down and said he would get get me a good tire but his warehouse did not have one and I have made several attempts to have them straiten it out but I keep getting the brush off and they obviously are. not going to make good on this matter DO NOT BUY USED TIRES HERE THEY ATE A BUNCH OF RIPOFFS AND I WILL NEVER GO BACK THERE

Great prices and great service, I've used them a few times and they were fast and had great…read moreservice, they didn't speak English well some of them but they are friendly and the office girl is very friendly and she speaks English well, so I would give them a 5 star and I never do