Mikhail as the second person to help me there today and took the trouble to open the key pad and…read morereplaced the battery. Before I forget, I want to express my gratitude to Mikhail for his help. It looks like a small matter but Mikhail was patient, careful and professional. It means a lot to me. Thank you sincerely! -- A happy customer

I had a headlight go out recently and went to AutoZone to replace it. Joseph W. went above and…read morebeyond to help me. Even though he was busy, he took the time to make sure I got the exact bulb I needed for my car and explained the options so I could stay within my budget. He even stepped outside the shop to check everything and offered to install the bulb for me. Joseph was very friendly, always smiling, and treated me, and every other customer I saw, with respect, courtesy, and patience. Thanks to him, I left with the right part, equal lighting on both sides, and peace of mind. He truly made my day with his kindness and professionalism. He deserves 10/10 from me!

We had a really nice time! We could explore without feeling pressured by sales reps. Elkin Pereanez…read morewas fantastic--so helpful in finding the car we wanted. After the sale, he was great at keeping us in the loop and making sure we were completely satisfied. I'd definitely suggest talking to Elkin if you're thinking about buying a car at Toyota of Watertown. Fantastic experience.

I moved up here from out of state a few years back and had fine experiences with this location for…read morecar service during my first 2 years in the area. The last 3 years have been a different story. Every time I bring my car in, prices are unreasonable, with added expenses we didn't discuss before service. I have to negotiate literally every time I bring my car in, and I leave feeling swindled consistently. To say this place has become a scam is an understatement. The prices are arbitrary, and they can never tell me what work was actually done on the car. I most recently dealt with Michael for car service. I dropped my car off at 9am and then reached out to Toyota to check in at 3:30pm because I hadn't heard anything. I got a receptionist, who said Michael had a line of customers at his desk and that he'd get back to me. I immediately received an automated text message to approve or deny a list of services (that were not the reason I needed service on that particular day), and they never even addressed my issue. I waited until 4pm to call back, nearing the end of the work day because I needed to pick up my car by close and I was nervous they now wouldn't have time to address my issue. They'd had the car already for 7 hours without actually addressing the issue, only for Michael to call me around 4:30pm to say they can't help me. More accurately, I was given two options, 1) Toyota cannot help me because I had work done with "aftermarket parts" (these parts were installed by Toyota when I purchased my car, mind you), so I'd have to bring my car elsewhere, or 2) They would charge me an indiscriminate amount to remove all the fully-functioning "aftermarket" parts because "maybe" it would get them one step closer to addressing my issue - no guarantee it would solve anything but I'd be charged a great deal more money, have functioning parts removed to potentially also cause more issues without necessarily solving the original issue. I asked if a third option was available, one that could have been a fairly simple fix - and one that was recommended by another Toyota Service Center as the first step in solving the problem, and he said he'd never heard of such a thing. I explained that I'd contacted this other Toyota, and they said to start with this third option. Michael said, "If that was an option, the service technician would've given it to [him]." I asked if he could check in with the technician, and he refused several times. When I brought this up upon collecting my unserviced vehicle, he claimed that "he's not racist, but the technician is Chinese and doesn't speak English," so it wouldn't have helped anyone even if he had asked about the third option as I requested. Michael then went on to charge me $149 for labor (not the full $199 he "should've" charged me, as he pointed out for me to be grateful), despite nothing being addressed or accurately diagnosed on my vehicle. When asked how long the vehicle was looked at and what exactly I was being charged for, Michael couldn't answer. After years of feeling disrespected at this location, this was my final straw. I would strongly advise anyone to look elsewhere.

What a wonderful surprise!…read more I usually hate these drive up oil change places because it feels like I'm buying a car with a pushy salesperson trying to upsell everything. Not so here! I drove up and Lissander was polite, professional and friendly. He escorted me to a clean, nice-enough waiting area with TV and free coffee. After checking the car and changing the oil (including free windshield wiper fluid) he brought me out to look through the list of possible items I might wish. He wanted to know if I would like my tires rotated and I thought here it comes, the up charge full court press. I asked him what he thought and he checked each of the tires and said that they looked just fine. On all of the other items he said that everything looks pretty up-to-date. No pressure at all! Then we went in to pay and as I was leaving he asked if I knew about their guarantee. I said no, and he said in the next three months they are happy to top off the oil (up to 2 quarts!) or adjust the tire air pressure for free. What a really nice surprise this place is! I will not hesitate to go here on a regular basis; they've earned my trust!

I arrived at 5:47 for an oil change. They are supposed to be open until 6. A courteous young man…read moreeventually came over to my car and told me it was too late. I can understand if they can't do oil changes after 5:30 so that they won't stay open past 6, but they need to make that clear on the web site or just say they are open until 5:30.

I had a great experience with this shop, as follows: 1. I…read morewas given a ballpark $ for replacing the front wheel bearings before scheduling the repairs & the final bill came out substantially less. 2. After repairs, the car came out as quiet, as new. 3. The next time I brought my wife's car over because of some repetitive clicking sounds from the suspension & the car was examined, nothing wrong was found & I wasn't charged a penny. 4. Jeff is beyond of what friendly, honest & understanding mean & I'll be certainly trusting him completely with my car in the future.

As much as I thought this would be an easy, stress-free task, it was not. The mechanic was…read moredisinterested, didn't engage, didn't speak English, and after he had changed the oil instead of telling me it was done, and could he have the keys, he sat in the garage on his phone while I was in the office waiting, and in a serious hurry to get to my destination. How is any of this OK? Do we really all have to speak Spanish to live in the US? He kept turning the ignition key when the engine was already on, Tthe car kept making that grinding sound. After he checked the miles, he left the engine on. His boss, who he called on the phone, defended him rather than help me. 1

Outstanding! A…read moretop-notch experience. HONEST, FRIENDLY & REASONABLE PRICE! Above all the owner is a real person!! I swung by couple times to fix some small parts on my motorcycle. I was amazed how the owner was welcoming and willing to help. He did not charge anything. Last week, I came up with a severe problem in my car and I was trying to find a place who can fix it for a reasonable price. I got quotes from 5 different places including a dealership. Each place gave me big numbers ($700), and some tried to rip me off. Finally, I thought to check with SPEROS' and guess what, the owner gave me the most reasonable price and it was almost half a price other places offered me. He wasn't seemed hesitant when I bought parts from outside shops! He advised me to get the best parts, even though they could be little expensive, from reliable shops. Did a great quick job. The best place around the town!

Speros has been my mechanic for about 2 years. I have purchased a new car but still recommend him…read moremy friends and family to him without any hesitation. He is honest and trustworthy. The shop is great and the people who work with him are too. Pricing is reasonable and the work impeccable. He guarantees his work and does not makes excuses. If you want a great mechanic who checks in with you before doing any work, Speros is your guy.

A1 is an exemplar for automotive shops. When you bring your car here, you can expect both friendly…read moreservice and complete transparency about the nature of repairs, pricing, and the timeline for completing work. I've been taking my 17-year-old Kia to them for the last several years, and they have done everything from replacing broken sway bar links to managing to fix the catalytic converter when a needed part was unavailable due to supply chain issues in 2022. They are upfront about the most that a repair might cost, but they always try to fix things in the way that results in the lowest price tag for customers. Moreover, they give realistic and reasonable timelines for how long things might take to complete, but they often finish up ahead of when they estimate. Once again: an exemplar for automotive shops!

Knowledgeable and honest - best mechanics. Few surprises;…read moreused for more than 15 years with multiple vehicles.

As a mechanic when a customer is in need of a repair , our biggest need is getting the right part…read morefast & for a fair price. The staff at Eastern , especially Fred are amazing at their craft. Reliable , fast service is why I only use Eastern Auto . Their paint & aurobody supplies are also a benifit. If it ain't broke , don't fix it. That's why I use Eastern !

The staff is very helpful and will go above and beyond to help you! They had everything I needed…read moreand guided me through what to do with my car. Would recommend!

Abraham and team are fantastic. I've used for brakes, tires, oil change, sticker and yesterday, I…read morecame to him yesterday as an emergency because I had a car battery I had replaced by AAA die overnight in my driveway.. I got a jump from AAA in single-digit temps, and was worried a fuse/wire was draining. He gave me good advice to go get the battery checked at AutoZone where I'd bought, since it was still under warranty and they can check the Cold-firing-Charge and replace it. He literally stopped what he was doing to give me this help, free of charge, and talk through all options. I appreciate that he's honest, explanative and never up-sells. He is also fantastic to the community, he has hosted his corner lot for town events, including bands playing outside for porch fest. Also, they service many big businesses in town (McDonald Contracting and other fleets), which speaks *volumes* on his ethics and good word around town. You will not be disappointed, definitely stop by and say hi. Signed, - A momma who really vets who I use for my cars,

I began using Abe and his team after i relocated to Arlington from Belmont - 8 years ago…read more Abe and all are very good on helping me with any car issue; there is never an issue too big for them to resolve; quickly, excellent work and treat me as a friend. The pricing is always fair and the team always offers to fix anything else I may need , as my license plate needed to be properly re-attached. Very glad I live close to this auto center; you will always have their upmost attention to any car issues: Good, honest people there to help whenever needed: today getting 4 new tires, and car inspection! you will never be disappointed.