Did not honor groupon - they do not take calls sometimes will send a text no appointment offered,…read moregot my refund from groupon

I bought a Groupon for "comprehensive" "replacement of front and rear brake pads and rotors" from…read moreKNEI SERVICES. Included in their offer was statement "Choose from several options that cover all aspects of brake maintenance including pads, rotors, and calipers. With expert mechanics handling each task efficiently within the DC Maryland Virginia area through mobile services, convenience is assured. You will benefit from detailed inspections that help prevent potential issues before they arise while enjoying reliable service from highly recommended professionals who prioritize customer satisfaction at every step." I bought "Experience KNEI Services' comprehensive brake pad and rotor replacements for front and rear with up to 50% off" and assumed it included the parts. It did NOT. I first contacted KNEI on May 7 to set up an appointment and KNEI said it didn't include the parts. I didn't complain and ordered all the parts for @$200 for the kit including bolts, pads, and rotors for front and rear brakes for my car. Told KNEI on May 15 I had received the kit with all the parts on May 15. I subsequently left 3 more voice messages (calls always answered by recording to leave a message) and an additional ten (10) texts between May 16 and June 5 again requesting that they suggest several times for an appointment and was completely ghosted except for 1 text on May 30 "you received all the parts?" --I had previously told them in 3 different texts I had the parts but I replied within 24 hours "yes, everything" and "Provided my VIN#, the Part #s and my address several weeks ago in previous texts" and have never heard from them again as of 6/16. Since my brakes were grinding and I had been trying to schedule an appt since May 7, I called another company on Friday June 13 whose website said they did brakes and they came out Monday June 16 at 9 AM and fixed my brakes using my parts. KNEI's link to their website still as of 6/16 goes to "404. That's an error. The requested URL / was not found on this server. That's all we know." Fortunately, I charged the Groupon to AMEX and sent them a .pdf of all text communications and reported my 8 outgoing calls with zero incoming calls and link to defunct website and AMEX credited me the Groupon cost. THERE IS A REASON KNEI Services had to sell Groupons. I finally found their website searching for "KNEI brakes" and it went to KNEI SERVICES website and under "services" provided it lists: "Services Offered Verified by Business Auto electronics installation Auto electronics repair" Says nothing about brake repairs. As of 6/16 I still have not heard from KNEI since May 15 (despite 10 text messages and 3 voicemails just since May 15) with exception of "You received all the parts?" on May 30. If you want to spend 6 weeks trying to get an appointment and then be ghosted, use KNEI. I would never let them touch my car EVEN IF they refunded all my money and paid me $1,000 to delete this review. AVOID KNEI SERVICES like the plague!!

Great customer service. Very knowledgeable with everything. Goes out of their way to answer…read morequestions about the parts you are buying and makes sure you have what you need

Cool shop with cool folks :). In an interesting building…read morewith a story all of its own, and friendly service to boot :).

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!