Battery I bought from a Napa store died while still under warranty. I called up this store and asked if they would test it and or charge it. They told me to bring it in. When I showed up maybe 30 minutes later with the battery, the employee, Mike, instructed me to place my battery on a hand cart near the register and leave my name and number with him for a callback when they were done testing it. I left the store thereafter, hours passed and I never got a callback. So I called the store and asked for the status. I was told on the phone by Mike that the battery failed the test and could not be charged and I would need to buy another one. ​ When I came back in the store, my battery was in the same exact spot, unmoved. I asked Mike if could get a replacement under warranty and was told yes, but only from the exact Napa location I bought it from. ​I thanked him for the help and took the battery to the Napa location I bought it from several miles away in battleground. While at that store to swap the battery, the staff offered to test it. I told them it failed testing at the first Napa but figured it wouldn't hurt to try. They​ tested it right there in front of me, and guess what, the battery passed the test and the staff then charged the battery for free. So it seems Mike flat out lied about the test and never did it; either out of spite or as a shady tactic to get me to buy a new $200 battery. I took the battery home and it worked fine. This isn't the first time I've got attitude and a lack of service from Mike at this Napa location. Every time I have gone in, he immediately starts following me through the store. When he asks if I need help I'll either take him up on the offer or politely decline if I know what I'm looking for. When I ask for his input or help I never push back and take him at his word, trusting his experience and expertise. I try to be polite and he just talks down to me and tells me "not to push it". What am I pushing when I ask "how's it going?" Mike? Your personal insecurities? I've only ever been polite when interacting with staff at this store. The other staff are kind and helpful. But Its clear from other reviews that Mike has some personal issues he really needs to work out. But I doubt an old dog can changes his ways. Avoid this Napa, take your business elsewhere... read more

I went to the store looking for mirrors and other odds and ends. A gentleman was hounding me every isle I went down asking if I need help with anything. I said no I'm just looking for whatever catches my eye. Watching me like a hawk, as a business owner I can understand to a point. But I felt very uncomfortable. I'll find another Napa to take my business to. read more

After doing business with them for some 40 years and paying $51.08 for a 6004-2RSJ mower deck idler bearing 2 months ago, I don't think I'll be calling them for competitive pricing anytime soon. read more

I don't understand why anyone would rate this location a one star. This location is a staple in the neighborhood and everyone who works here is very respectful and does the best job they can to help their customers. Do you have to keep in mind that in this business there are a lot of know it all's and a lot of people that have no idea what they are talking about. The people who work here just do their best they can to get you the parts you need for your car. I have been coming here often on and the auto parts store competitor around the corner for years. They both do a good job and both will serve you well. I prefer this Napa location over the others and the competitors because the people here seem more knowledgeable and willing to help. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - VANCOUVER, Washington

These guys are very unprofessional. NAPA shares a parking lot with a neighboring business. I pulled in with my 1 ton dually and a trailer and had to strategically park for a easy access out of the parking lot. There were not a lot of cars in the parking area so I took up a section to allow other patrons access. The gentleman running the receiving office followed me into the neighboring business, creating a hostile environment. I kept my cool and told him that I would be over to discuss, why I parked there. When I approached said individual, he didn't want anything to do with my apology and remained hostile. I have bought a lot of parts in the past from NAPA, but that will be the last time I frequent their company. read more

The employees kicked a customer out of the store for refusing to wear a mask. The hypocrisy blew my mind because they weren't wearing masks either. If you look closely at the picture I provided you can clearly see the moment he realized he screwed up read more

NAPA Auto Parts - Employee - Auto Parts & Supplies Near Me - VANCOUVER, Washington

Bought a battery from them... It burnt out in warranty. The woman was incompetent and rude to say the least. Go somewhere else. This is not the store you want to work with. Overpriced compared to competitors too. read more