Tony's has a really large selection of everything one might need for their car, and if they don't…read morehave it in stock, they can get it, generally very quickly.
I stopped in on a Sunday to get spark plugs for my car, and they didn't have them in stock. The extremely helpful and personable person who helped me explained that he didn't have them in stock, and offered two options. He said I could run down to Cost Less Auto Parts and get them there, because that's where he was ordering them from, or I could come back in the morning, and they'd have them for me. I was extremely appreciative of his transparency, and opted to come back in the morning.
One thing that really impressed me about the person who helped me is that I was next in line while he tended to a customer. While he took care of that customer, the phone rang, and he answered, asking the caller to "please hold". After he finished with his customer, he called me over to the counter. I asked, "Do you need to get that call?", and he responded, "No. You were here before they called. They're next." That was really impressive! I cannot count the number of times employees tending to me ignored me the instant a phone call came in, when they really should have done exactly what the Tony's Auto Parts employee did for me.
The next morning, I called to see if my spark plugs had arrived, and the person who helped me was extremely helpful, friendly, and professional. He checked and confirmed that my spark plugs had arrived. When I got to the store, the person who called me to the counter was the same person I'd spoken with on the phone, and he grabbed my spark plugs and got them to me immediately. I asked if they sold dielectric grease and anti-seize, and he said that they did. He then went to the aisle that had them, grabbed a tube of each, and brought them to me at the counter. He said that they were out of the small pouches of anti-seize, but I didn't need the big tube. He double-checked, and found more of the tiny pouches, and sold me one of those.
He could have directed me to the aisle to fend for myself, but he really did an awesome job of providing outstanding customer service.
The store is much larger on the inside than it looks from the outside, and they offer a much larger inventory of miscellaneous parts than you'll find at the big chains (such as a HUGE selection of hardware of various grades, racing fuel, specialty tools, etc.).
I'm very impressed with Tony's Auto Parts, and will probably be stopping by very regularly since my car's now out of warranty. Tony's definitely feels like a more personal, personable, and "home town" parts store than the big chains, and that is a great thing!
