My customer loyalty remains with this auto parts store for many reasons...Outstanding customer…read moreservice (especially manager Shelby and Justin), attentiveness, product selection, and highly knowledgeable employees. I am "automotive challenged" yet each time I need help they're patient, willing to explain things in a way I can understand and help with diagnostics whenever possible. As a senior, I recently found myself quite challenged as the first time ever solely responsible for and needing to learn about caring for my older car. But each time the staff here have taught me valuable things, leaving less anxious, more confident and eager to learn more. At this Auto Zone the level of care and concern for customer's well-being I've not commonly found in businesses today. I'm grateful and a forever loyal fan!

This is by far the best experience I have ever had at an AutoZone. I already had a horrible day…read morefinding out my batteries had to be replaced. I was dreading the cost and it seemed like the day was starting off on the wrong foot. The clerk ("Shelby) found the two replacement batteries immediately before you could say "lickety-split". Not only that, she looked on historical purchase records (attached to my phone number) and informed me that my warranty was still in effect for the batteries I had to replace, and brought it to my attention. So not only did I get excellent service, I came out of the store feeling like the world was lifted off my shoulders (the expense of the 2 new batteries was now offset). When I came back with the old batteries, she was outside helping another customer with light bulb replacement, and she remembered me immediately and greeted me. I just can enough good things about this employee "Shelby"! If she is a manager, then GREAT. But if I was in upper management, I would keep her on track to be more than just a single store manager. She is that very hard to find "needle in they haystack" for Autozone.

Was quickly and efficiently sold product. Service: 5 STARS…read more and then... Opened box and saw this product wouldn't fit, came back to store. Cons. Some Staff. Lack of problem-solving. "We don't have it, go somewhere else." Really difficult to talk to. Service: 0 STARS. Funny. Someone in passing offered a solution "try putting it on anyway, it's a common part that should fit many cars". Imagine telling someone to screw on a big Gatorade cap onto a smaller, unscrewable Sparkling Apple Cider bottle (it should just snap on). Still, they were trying to be helpful and perhaps didn't see how different the products were. Thankfully I was offered a return. Service: +0.5 Pros. Shelby M. to the rescue. The only reason I'm pulling 4 stars for this place. Had a pleasant manner with customer-first mentality. After completing the return, she was open to trying different searches in the system. Understood the dilemma of product not fitting. Suggested trying another search parameter, found exactly what we needed in the system and in their inventory. Boom. Happy happy customer. Thank you Shelby M. for turning it around with your expertise and actually caring about people. Final Autozone Service: 4 STARS Having trouble finding a part? ask for Shelby M.

I want to update my previous review. I went in to get a new battery and cabin air filter. Luis was…read morevery friendly and knowledge and tried to help me replace the battery but a completely corroded nut stood in the way. I appreciate his help and willingness to do what he could for me and I will continue to come back here. Everyone on shift today was very nice. Thanks Luis!

good folks, an employee was trying to help me out and broke a part, he contacted the manager and a…read morereplacement Toyota part was ordered and delivered to me next day.

I stopped by O'Reilly Auto Parts to buy screws for my license plate, something I had never done…read morebefore and had absolutely no idea how to do. I walked in with my car's make, model, and year and hoped for the best. Tomas helped me right away and was amazing. He was patient, thorough, and honestly felt like my personal shopper for car parts. We went back and forth a couple of times testing different screws, and I was so grateful to have someone who actually knew what they were doing instead of me guessing on my own. We found the right ones, the service was great, and the whole experience was way better than I ever expected for a quick car part run. Friendly, helpful, and stress free. Highly recommend.

O'Reilly auto parts was never my first choice, but after I went to this place in particular I…read moredefinitely change my mind. The employers were super friendly and knew what they were doing, got all the parts that I need that same day. I will definitely be back

This auto parts store is conveniently located off of Fourth Plain Blvd. It's a standalone store…read morewith a large parking lot. Staff is always friendly and helpful. They have a parts counter where they can look up the parts you need, see if they have them in stock or order them for you. A very helpful option for those needing specific car parts. There's a large variety of products available in this large auto parts store. They have anything and everything you can think of, from car fresheners to car maintenance fluids like motor oil, antifreeze and power steering fluid. They also have cleaners for your engine compartment or general car washing products. We frequent this store weekly. Their prices are reasonable and we prefer the one stop shopping they provide here. Would highly recommend.

Love this place. Needed some parts for my A3 and Noah was able to point me in the right direction…read moreafter i almost ordered the wrong part. Best prices and service.

I called for a price quote on a wheel hub assembly for an Express. D Ward was taking the order and…read morethe first quote was a bit high and she found a friendlier part cost. So I ordered that and I was assured it would arrive the next day. It did I was called promptly and I was lucky ught the bus since my vehicle was rendered inoperative. S Shaw rang it up and I asked for a bag due to the incredible weight of the part. He did find a bag with handle which I thankful for. I then realized I had forgotten three items and D Ward rang those up and I was on my way with all the parts that I needed. Thank you Baxter Auto parts/carquest you helped me out in a tough situation.

I first came to this auto parts store the day after Christmas, it's a tough day for anyone to have…read moreto work and would have been understandable if they had been less than happy to be there, but that was not the case. I needed a special bit to remove my license plates screws (once you've had your plates stolen you opt for these kinds of things). I wasn't sure what bit I needed, but the guys at the store on this day were happy to let me try out everything they had. I went thru about a dozen different bits looking for the one I needed, and the staff was of good humour and helpful the whole time. I ended up not finding what I needed here, but I have to give them five stars for being so helpful on a day when most employees are giving you the stink eye for making them be at work. The service alone will make me return. END NOTE: Shortly after I left the store, I realized (d'oh) that I had used Allen key screws on the plates and that I already had a set of Allen wrenches in my car. Problem solved!