Casey and Ben at O'Reilly auto parts on Cooley Lake Road in White Lake really rock! Provide me with…read morethe parts I needed to fix my car and when I had to come back and make an adjustment they were no problem at all, very gracious and professional. You gotta go to O'Reillys on Cooley Lake Road to get the best service ever.!

My husband found he needed a special tool in order to change the brakes and rotors on his car…read more O'Reilly had the part and allowed him to use it for free (of course there was a refundable security deposit required).

Advance Auto Parts refused to honor the 2-year warranty on the battery I bought six months ago. I…read morehave filed a complaint via the BBB with its corporate office and will follow up in order to resolve the issue in good faith. Here is the complaint as filed: In June 2018, I purchased a new "silver" car battery for my 2013 Ford Edge. Today, while having the oil changed at the Ford dealership, the diagnostics ran showed that the battery measured at 484 CCA. Evidently, it should measure at 590 CCA. Therefore, the dealership stated that the battery should be replaced immediately - there was no other cause found that would explain the low charge. It was simply a battery that needed to be replaced. So, I went to the Advance Auto Parts store in White Lake on this same day at 7:15 p.m.- this was the same store where I bought, and had installed, the battery. The two gentlemen working there this evening ran diagnostics on my vehicle which showed the battery measured at 513 CCA. They asked me what year my Explorer was, and I told them it was a 2013 model year as well as an Edge, not an Explorer. Both gentlemen stated that they would be willing to charge the battery for me which would get me home but, would not be sustainable long term. Since the battery has a two-year warranty, I asked that it be replaced with a new one - that request was refused. I asked if I should escalate the issue to the store manager, Megan Wilson, and I was told that she would tell me the same thing. So, an expensive part purchased for my vehicle appears to be defective and is performing in a sub-par fashion yet, Advance Auto Parts refuses to replace the battery with an optimally performing part, in good faith. The warranty should be honored and I should be given a new, and installed, battery as opposed to charging the defective one temporarily. Buyer, most certainly beware....Thank you.

Not the best service but far from the worst only problem is I'm pretty certain I left my pocket…read moreknife on the counter there and I left got home realised I left my knife back there and so I called and know one knew anything about it so I'm pretty sure an employee stole it.

Trustworthy, fast and reliable service. Repairs to AC, replaced brakes on my SUV and car. Price was…read morelower than expected, and repairs done in a very reasonable time.

A little bummed to leave this review. We have had our vehicles worked on here for a few years now…read more The same day service has been great - you just have to get there early as they can get backed up. My reason for the 2 star review is due to an AC issue with my vehicle. I brought it in at the end of June because there was no AC - it was leaking somewhere. I let them know when I recharge it myself it will last for 2 to 3 weeks, then it blows warm air again. They inform me the wrong Freon was put in the system (I put the correct one in, but I am guessing the person before us did not as it was purchased in January of this year). I go ahead and pay the $500 to have it drained, recharged and pressure tested - no leaks or issues found - good to go. Until this past weekend. The AC went out again (less than 3 weeks after it was filled). I take it back in and let them know it's blowing warm air again. They take a look at it and they say it's low on Freon and it would be another $480 to refill it for them to pressure test it and find the issue -- even though we just did that at the end of June. No thanks.

Amazing service. These guy's went out of their way to make sure I got the right wipers and helped…read moreinstall it.

Guy in the back that helped us with the battery's was so rude he had an attitude as soon as we…read moreasked for the battery, it only got worse from there because right after he told us the price it's my first time replacing my battery I found one for $30 cheaper he gets angry and says I canceled everything you guys can leave and shop else where very rude never going back there!

The associate offered to help right after I entered the store and helped me find 3 of the 4 items…read more The other was out of stock. It was a quick checkout process.

I was looking for a rare car battery (s46B24R), and they had one in stock AND for a better price…read morethan anyplace else AND the guy there was crazy nice. I will definitely go back to this specific store for all of my auto needs.

John Z was very helpful and professional. Totally awesome. I really appreciate how quick and…read moreknowledgeable he is.

Terrible customer service. Returned my battery immediately after buying it. Person behind the…read morecounter said he did not want to install it. Manager told me they typically only do it for women and whether or not I made the purchase it did not impact his paycheck. Nothing but attitude and laziness, like the other reviews mentioned. Four people working, no customers. No one wants to work. Too bad. I will not return.

Brakes serviced quickly and professionally done. Very happy with how work was done and friendliness…read moreof staff. Very fair pricing for work performed. Will return for future needs.

Worst experience I've had with a mechanic. Our AC isn't working and i have a newborn so I don't…read morehave the option to not get it fixed. We took it in and after telling us they can't fix it, they returned it with a check engine light on. This light was not on when we parked the car. They refused to fix it or even fully diagnose it without charging us more money. If the light was on when we dropped it off we would have asked about it but we didn't because it wasn't. They never mentioned the light to us at all until we got the car back, saw it and asked about it, and they said 60% of cars they see have lights on so they don't always say something. It's a mechanic shop! Why wouldn't you tell people what is wrong with their car and offer to fix it? Isn't that solely what you do? Also 60% of cars seems crazy high.. It feels like they were just hoping we wouldn't notice. We took the car in with one issue and got it back with two. What a horrible experience. From now on I guess I'll have to take a video of the dash and car with a time stamp so i have concrete proof of how it went in. That's crazy that i should have to do that.

No one should ever shop here. I have always been a big advocate of supporting local business. I…read morewill never be able to shop here again and will tell everyone I know the same. I went in there to buy a tool and when bought I explained the the sales person I didn't know if what I was buying was correct. He said don't worry if it isn't feel free to come back. When I went to return the item the owner became very irate and yelling at me. Stated he did not except returns on tools or electrical parts. On his receipt it only mentions electrical parts nothing about tools. He yelled "take the godamn thing back" and threw the wrench and receipt at his employee. All over $11.60. I can not support someone who not only is extremely rude but treats there employees that way.

I'm new to car repair and know basically nothing. I needed to go somewhere to get a rebuilt…read morestarter so I could attempt my first repair. I was told knights had them so I went in. They did indeed get me the starter but I don't think I'll go back. They made me feel like I was definitely not "in the club" while they helped me since I didn't know a whole lot. The guys working there are gruff and ornery old guys who are more interested in cars than customers. I'll be taking my money down the street to Murrays or Autozone from now on. They're more willing to help you figure out what you need and won't be rude to you in the process.