Incredibly helpful both over the phone and in person. Quoted me a price and then gave it to me at a…read morediscounted rate once finished. Will be returning here for any other auto body repairs.

Okay ladies and gent's....1 word.....RIP OFF!!!!! I took my…read morelady luck car here to fix 2 problems.. My crackeling speaker and flasher. They call me after running a diagnostic and said that my upper intake gasket needs to be replaced and that it will cost me an extra $550 on top of the estimated $400 for the speaker and flasher. I asked why it needs to be replaced. All they came up with, is that my car has 134,000 miles on it, and things eventually wear out. I was pretty skeptikal about that, cause they were being a bit pushy to get it done. I needed a better explanation. So, I called Tuffy auto (that's my next review) and they extimated the cost of the repairs...MUCH MUCH lower. So, I called back and didn't have them do any work on my car. Long story short, after having Tuffy look at the upper and lower gasket, they said it wasn't leaking. There's nothing wrong with it, why replace it? They also mentnioned the crooks at the dealership work on comission, so they need to 'create work' in order for the customer to spend money there. That Tuffy trip saved me over $700! Never going to Frsard again!

Even though it took 44 days to repair my car I need to update my review and say that they did a…read moregreat job with the body work. They also accommodated me with help on paying for my rental car by reducing my deductible. They were always very friendly to me (even when I got a little cranky) on the phone. I do believe it was out of their control in the length of time it took to get the parts for repair but I still think it was way too long.

Horrible customer service. The store manager thinks he's a tough guy and got in my face in an…read moreattempt to intimidate me. They were mad because I was trying to return a $50 jack that doesn't work and one store on van dyke in Shelby township turned me down and then called this store to tell them not to return my product. They are racist and rude. The store manager told me he was flagging my fathers account who's number I used and that he never wants me to go to an o reillys again, after refunding me my money. Do not go here. I will be calling corporate and getting these clowns fired and also filing a lawsuit. Autozone is much better customer service and better prices. Avoid this place like the plague. To the tough guy store manager, enjoy working at Walmart. The lawsuit I'm going to file for discrimination is going to sink your store.

Ken (manager) went above and beyond helping my daughter use the diagnostic tool to pull the engine…read morecodes on her Honda CRV! He also suggested possible components that might be causing the check engine light to come on. Thank you, Ken! Great service!

I've gone to LTM's oil change place for every oil change I've ever had. It's just where my family…read moregoes. When my AC was acting up the suggest I check out their auto repair place and now it's the only place I take my cars.

Not sure about the 2 other reviews. Looking at reviews from other places on the internet offer a…read morelot better review. So let's start. I usually go to the LTM quick lube down the street from my house. The service there has always been great even for my mother. The quick lube found low coolant and leaking thermostat. I scheduled an appointment well in advance to fix my mothers car for this leaking thermostat. Since it was our first time there, I was hesitant, but willing to have the work done due to the great service at the quick lube location. Scheduling service through their website online was painless. The next morning I was greeted with an email indicating they could get me in the morning I requested. Fast forward a week to the appointment. Was greeted and checked in my car. Waiting room, was a little crammed, but no big deal. I was dropping off the car for a full inspection and the requested repair originally diagnosed. LTM auto did a full check on the entire vehicle. They confirmed the thermostat leaking, low coolant, but also found a bad ball joint on the drivers side. Keep in mind, my mother noticed there was noise coming from the car, but could not attribute it to anything and suspected it was the alignment or the older tires. So this is when it got really cool. They sent email with the full diagnosis report. The report included photos and videos of the said problems, that could possibly cause issues. Along with other recommendations. What I found was a thorough report with pictures of the leaking thermostat, video of the bad balljoint moving, pictures of low coolant, and pictures of some very minor body damage they recommend a fix for. Mom didn't care for the body damage, as long as the car is mechanically sound for her to go to work. I spoke with the service advisor and found him calm and confident. Really ready to work to keep my business. I won't mention prices, because, everyones experience is different. And I myself know to look for all the prices online for comparable cost of parts. I found the work well within the normal margins for both parts and labor. People often complain about labor, but this is a smaller shop with a focus on customer service. The fact that they respond to all of comments shows dedication to their craft. Time wise, it took about a 1.5 days to get the car. Which, yes, some shops have a 1 day turn around, including the dealerships. However, again, I can tell this is a smaller shop, with a focus on its customers and their service. The next day, I received an email, phone call, and text saying my car was ready. Drove the car home on the freeway. The thermostat got hot very quickly, and I didn't notice the road noise my mother had mentioned to me before. Really, don't be swayed by these bad reviews. Everyone knows cars are expensive, especially if you don't take care of your vehicle or know anything about cars.

Fast service, great prices and best Sprinter mechanics in Michigan, believe me I've been looking…read morefor a while. Eli, and his team will get you back on the road quickly, ready for what awaits you. Took my Freightliner Sprinter to them and got major work done with three day turnaround. Runs better now then when I 1st got it. Thanks Detroit Sprinter Center!

Outstanding Service , Eli is very knowledgeable with the Sprinter ,I had some major issues going on…read moreand he had me back on the road in 5 business Day , the staff is fabulous to work with , Thank you Detroit Sprinter !!!