Ordered and purchased online for pickup. The staff had parts ready to go. Had core parts to return…read moreand was in and out in less than 8 minutes.

This is the only auto parts store I will ever go to honest knowledgeable, and very respectful…read more Thank you.

I have been a customer since 2003. Every time I've used their product at this location the people…read moreworking there have gone above and beyond to provide me with excellent customer service and quality products. I have told people that you could come down with diabetes because the people there are so sweet. Very knowledgeable and professional service minded staff.

I Have Also Been A Long Time User Of…read moreInterstate Batteries I Have Never Had A 2nd Thought, Nor Any Concerns I Was Not Buying The One Best Battery. The Customer Service In Rochester,N.Y. IS BY FAR One Of The Big Reasons. Have In All 3 Of My Vehicles, As Well As My Harley. Do Not Go / Buy A Diff Brand. I.B. Are Up Their W/ Sears Gold Batteries In The Old Sears Days At SouthTown And / Or Bri-Hen T.L.Road I Buy A New I.B. Per Year, And Put Last Years In Another Vehicle. Next Years New I.B. Goes Into Same Vehicle Every Year. Then Move That I.B. To Next Vehicle , Buy New Remove/Replace So Every Vehicle Runs On Interstate. Keep This Pattern Up. My Next Vehicle Purch Gets A 1 Year Old I.B. ETC ETC. Remember Your Core To Swap,and Save Money. Another Very Very Happy I.B. User, Customer D.M.

This place is great .. They won't over charge or sell you what you don't need .. Give them a try ..read more

Always good service. Even odd ball stuff. They will take. It's not flashy, they do not advertise…read more They just are good. Basic. Simple. We need more places like this

This is the ONLY place we take our cars to be serviced…read more Quick, friendly, inexpensive and wonderful people!

I went to Schoen Auto today for the first time. It was only for a car inspection, but I feel this…read morewill be my go-to garage from now on. Unlike other garages, there were no fear tactics used to try to tell me I need new tires, or brakes, or whatever. Every interaction that I've had with them so far - phone and in person - has been professional and respectful. While waiting for my car, I listened to the interactions with other customers. I have honestly never heard auto service people speak as kindly and thoughtfully to customers. Also like other independent garages, there is an actual waiting area, with multiple tables, chairs, a window that allows you to look into the garage, a maintained bathroom, and a selection of Keurig coffees. Disregard the couple of bad reviews that have been submitted. Customers can be jerks and there are some people that are never satisfied. It seems that Schoen Auto's genuine philosophy is to do what is necessary to make things right with those rare unsatisfied customers. I hope this garage is around for a long, long time and remains under the same ownership.

I found this auto service garage to be the best in this tri-county area: High quality, prompt,…read moreefficient, honest, knowledgeable, and friendly service. The mechanics are professional and hard-working.

"Nick is the kind of manager who makes you feel genuinely at ease. He takes the time to explain…read morewhat's going on with your car instead of talking over your head, and he treats you, especially women, who too often get brushed off at auto shops, with real respect and patience. It makes a huge difference to walk in somewhere and not feel talked down to. Thank you, Nick!! JoAnn T.

I took my car to them after finding the negative post on the battery loose. I replaced the bad post…read moreand I continued to have problems with lights on the dash going on. They determined that the positive post needed to be replaced. They say they rad a digonistic test to determine the positive post was the problem $200.00 dollars later. Two days later I started to have lights on the dash. Today I took it back to them after I found both posts were totally loose. They refused to refund after I showed them how loose the posts were.What repair shop would make a rookie mistake by not checking that the posts were tight. They sure had no charge using a diagnostic device to replace a obvious, first place to look (battery post) . So if you want to pay $200.00 for a battery post this your go to garage, not mine The managers aid if I wanted my money back he would take the post they put on off. Cheap shot

Fast, affordable and friendly. Fixed the zipper on my Carhartt, same day service. Would go again…read more Thanks!

We recently bought a camper which had only a basic AM/FM radio. I had Limelight install a Kenwood…read moreradio with touchscreen. Bluetooth and CarPlay installation was flawless, looks like a factory job. In and out in a few hours. Highly recommended. These people know what they're doing.