I stopped in to buy windshield wipers for my car and not only did they have all three in stock, but…read moreJosh put them on for me and tutored me on how it was done, which was different for each blade... great customer service provided by JOSH!!! Great value provided by NAPA on Elmwood Avenue

I'm very disappointed my 2.5 yr old truck battery from Napa is now dead,,and worker won't give me a…read morediscount on a new one,it was stamped 4/21 with a 2yr warranty.

I have been going to Forest automotive for about four years now, and I have nothing but positive…read morethings to say. They are incredibly honest, diligent and communicative. Highly recommend!

Recommended with my highest possible compliments. My personal experience was superb! I'm done…read moregambling on mechanics Finally! FYI -39 5 star reviews out of 39 review, Jonah is the most honest business owner/mechanic in Buffalo. Consider before wasting your money at any other shop.

Great convenient location and inventory for being a satellite store. The staff is beyond helpful…read moreand knowledgeable. I had the pleasure of working with the store Manager Bill and I must say that he is the most professional person I've dealt with in a while. He was able to help me find the parts I needed to get my classic car back on the road.

new manager really on top of whats what…read more been ordering online forever, occasionaly the system screws up and then notifies me hourly that theyre working on my order - usually on items that are clearly in stock but for whatever reason the system loses track. go into the store and with discounts saved more on my order than i would have using my high volume commercial account. really appreciate that and will continue to use Napa as long as pricing is good!

I took my car to Guans for the first time today, despite having lived in the neighbourhood for…read moreclose to 15 years. I'm WILDLY impressed. Took my car in for an oil change, winter tire swap, and a look at my squeaky brakes. It was done--including the brakes, which needed replacing--in four hours, was incredibly reasonable in terms of cost, and whichever of Derek's guys was working on my car popped out my dented bumper to be nice (at no charge). No upselling, no unnecessary work, and everyone is super nice. I've found my new mechanic!

Be aware of main guy ( Dereck). When doing business with him , first ask for total cost or make…read moresure to call around few auto shops to compare prices . I came in to change a tire and oil change (synthetic ). All together he was charging $150 Other auto shops usually charge $100. He will avoid to talk about total cost until the job is done . Make sure to get the price before anything gets done and make sure you are aware of this price when paying .

They always have what I need and I appreciate it when I walk in with the "can I help you find…read moresomething ". Well lit and well stocked with prices better than the competition. Nice app as well where you can order items and pay at the store! I like that.

Just worked with Navid to get into a new car, I told him what I wanted and he got me into it in a…read moremonth. A car thats wait eveyrone else said was 2-3 months he got me into early and i see that as very good customer service, once I came in for my paper work and talk numbers, he was very reasonable and didn't add on any bs. Highly recommend going to Navid!

I had a very frustrating experience working with Mark Beasly at North Town Toyota. The entire…read moreprocess of purchasing and arranging shipping for my car was unnecessarily prolonged due to poor communication and a lack of knowledge about their own shipping process. I was repeatedly given incorrect information, which made an already stressful situation even more complicated. I paid for shipping 10 days before ever receiving the car, yet throughout that time I was constantly given different pickup and delivery dates that never actually happened. Because of the misinformation, I ended up taking time off work multiple times for no reason, expecting the car to arrive when I was told it would. There was little to no communication, no tracking updates, and no sense of urgency from the dealership regarding the situation. What made the experience even more frustrating was that I eventually had to contact the shipping company myself and speak directly with a manager just to get a carrier assigned and have the car shipped within the timeframe I needed. That should have been handled by the dealership, especially after already paying for shipping well in advance. On top of that, the customer service was extremely disappointing. I remained patient and cooperative throughout the process because I genuinely wanted the car, but I never felt like I was being taken seriously as a customer. There was constant pressure to sign paperwork before the end of the month, which clearly felt more beneficial to the dealership than to me. I was also told the car would not be held for more than a week unless I signed immediately, creating unnecessary pressure to rush into a major purchase. At one point, I was even told another person had a hold on the vehicle, which felt like a scare tactic to push me into making a quicker decision. Overall, this was an incredibly stressful and exhausting experience. Between the misinformation, pressure tactics, lack of communication, and the fact that I had to step in and handle parts of the shipping process myself, I can honestly say that if I had known things would be handled this poorly, I never would have purchased a car from this dealership. I would strongly encourage others to be cautious when working with this salesperson and dealership.

I tend to forget about Napa, not sure if it's because there's so many AutoZones and Advance auto…read moreparts stores around me. Well, it very could be the reason...But I am not going to forget anymore. Napa is a great store, besides auto parts. They carry parts and tools for marine, and farm equipment. Napa's inventory rivals the dealers when it comes to supplies and prices. The service is so much better, than the two other businesses I mentioned. They even offer curbside pickup, and online pickup is normally ready within 30 minutes. I will make it a point, to shop here more often.

We have older vehicles, and regularly do some repairs ourselves. (By "ourselves", I mean my handy…read moredad does some repairs for us.) There is a more convenient AutoZone location near our home, but we gave up on them after several chances, and several fails of them selling us the wrong part. Which brings me to Napa. For anyone who does their own car repair, you probably already know that Napa parts are typically more expensive than places like AutoZone. But you're paying for the expertise of Napa salespeople, who have not steered us wrong with incorrect parts. This particular Napa store is hooked to one of their larger distribution centers in the area. So if you need a car part or tool, there is a good chance they'll have it at this store, or in the attached warehouse. The last time I was in, everyone was masked (during pandemic times), and aisles and floors were clearly marked to keep patrons safely distanced. When we have an auto parts need, it may save us a few bucks to go to a cheaper vendor, but avoiding the hassle of wrong parts and returns makes it worth it to pay the price at reliable Napa.