This has to be one of the most hopeless Pep Boys in the Valley. I went in for a nail in the tire…read morethey sold me and they didn't even bother to re-fill the tire with air or check it. On top of that they didn't even put in the original LUGNUT. I noticed a few hours later after I had picked up the car. I was driving with 4 lug nuts instead of 5 because they had lost one. They also lost two lug nut caps on top of that when they rotated my tires. Bad management, bad communication, bad attn to detail. You meet with the morning guy (Bob) and then the afternoon guy (and manager - Brandon) fails to explain anything and has NO idea what was done. No checks and balances, no process, and no regard for customers. The worst run shop I've ever seen. Not going back. On top of that, the first time I purchased tires here, I filled out a credit app figuring I would use that to purchase the tires. Everything was approved and they ended up charging my credit card anyway - and then couldn't refund that to open the approved credit line - costing me a few points on my excellent score. The most hapless and pathetic bunch of keystone cops I've ever seen. I would stay WAY away from here. I am also informing corporate that this location is the WORST run location I've ever experienced. Useless.

These chumps took me for 2000.00 lost my hub cap and never cleaned up or got the job done oddly…read more the car died soon after.... NEVER COME HERE

I needed engine mounts for my 2012 Honda Accord. GRJ installed them for $400 less than the closest…read moreestimate I had. Now my car is running great much better acceleration and no vibration. I feel like I got quality work at a great price. Thanks GRJ!

The people here really came through for me and my family. We were on vacation (sons wedding) and…read moremy battery light came on. It was over 110 degrees outside, so being stranded was not an option. After, an attempt to resolve the issue at a AutoZone, we discovered my alternator was defective. 4pm on a Friday there was only one option and that was GRJ's. They were real busy that day, but after explaining my story. He took my car in and fixed it within 1.5 hours. Truly grateful to find an honest mechanic in a place I was visiting.

Professional mechanics explain what's going on and service is quick to happen. I take two Mercedes…read morehere, they have extensive knowledge on the cars and always get it turned around quick. They don't nickel and dime you. Will be taking both my cars here until they're dead on the side of the road and even then saguaro would probably get them up and running in a day. Don't be fooled by the name it's a shop that does everything.

Look no further than Saguaro for all your auto repair needs - large or small. I've been taking my…read morecars to Gary and his team for a few years now, and can't find anything but positive things to say about them. Even with months passing without visiting the shop, whenever I walk in the door Gary always greets me by my first name, which shows his affinity for really getting to know (and remembering) his customers. I've taken my car in for numerous issues, ranging from annual maintenance to minor collision repair. For each service, Saguaro had beaten the prices of every single other local and national repair shop in the Valley - by a lot too! The other thing I love about this repair shop is that you don't get yanked around and nickel and dimed for every little thing. Just this week, I took my car in for annual maintenance and to replace a few of the engine blocks that were causing my car to vibrate. I asked Gary, since he already had my car, if he could do a once-over on everything to make sure there weren't any other issues. Now, must shops would take this as an opportunity to go to town on someone and upcharge them for every little thing they could get away with ("oh, we definitely see that your random obscure gasket needs to be fixed, that'll be $800"). This shop isn't remotely like that, and in my case today, he simply told me everything looked fantastic and that was that. He even checked my battery and gave me a rough estimate of how much life it had left. Again, going out of their way for their customers and being their trusted neighborhood mechanic is this place's MO. Can't recommend Saguaro enough, and highly advise you to go see them for all your automative repair needs!

Terrible service, made an appointment online for transmission service for Saturday mornin. showed…read moreup, and they tell me they can't perform the service because they don't the parts or an open lift. if I would've paid for an Uber, I would've been really pissed.

I was greeted by an incredibly friendly and knowledgeable staff. I appreciated that they squeezed…read moreme in for an oil change before a long road trip out of state. They had me out the door in less than an hour. The waiting area was clean with a TV and free water to enjoy while I waited. I talked with the employees for a bit and quickly recognized the obvious passion I had for automobiles. I definitely will be back if any other automotive needs occur.

BEST auto mechanic shop in town!…read more I've been taking my vehicles here for years, and Alex and Oscar are the real deal. They are trustworthy, knowledgeable, reasonably priced, and always accommodating. What impresses me most is their honesty. There have been times when I brought my vehicles in expecting them to find something that needed repairs, only to be told everything was running great and no work was necessary. Most shops I've dealt with in the past would have taken advantage of that opportunity, but not these guys. For the first time in my life, I've found mechanics I can truly trust. I have complete peace of mind whenever I drop off my vehicle because I know they're looking out for my best interests, not just trying to make a sale. I absolutely LOVE this shop and won't take my vehicles anywhere else unless I have no other choice! Highly recommend!

My go-to auto repair shop. The owners are honest, helpful, friendly, and they go above and beyond…read moreto provide personalized service. I trust them with any repair, and believe that they give the best price they can.

Mechanics are sincere and helpful with identifying some issues related to engine. They are…read morecommunicating well via text.

I came in for like a simple 10 minute job and there was like an empty mechanic bay that nobody was…read moreworking there. All I wanted was swaybar installed and they acted like I wanted like an engine rebuilt right away, I guess I'm just gonna take my business elsewhere to the dealer where they actually have technicians and bays available, and they are not afraid of making money

What kind of mechanic isn't open on the weekends.. at the very least Saturday? "Let's close on the…read moredays people have time to get there cars worked on." Makes total sense.

I'm not going to Rob's Quality Auto anymore. I had a little problem with my truck. I figured it was…read morethe alternator and it was the alternator. Last night the owner called me up and told me it was $642. I got there today and the final bill was $1,022. It's always bait and switch with this guy. Everytime I've gone there the bill has always been higher in the end never lower. I've been going here for about five years and have recommended them to my friends but that ends today.

My BMW was running so badly, I had to have it towed in…read more I know my car type is simply an expensive car to maintain. I knew the battery had drained to zero and needed to be replaced. Derrick and his team could have called and told me anything and I would have had to believe them. Imagine my relief when he called to tell me a hose had come loose, and they replaced my battery. Completely trustworthy shop, and fixed quickly. I had them do an oil change and swap out the wipers while it was there, since it was needed as well. Highly recommend!

We knew we would need new brakes at some point, they've been telling us this for about a year when…read morewe bring it in for regular maintenance. Painful price tho for everything we needed done- brakes (pads & rotors), brake fluid, radiator flush and an oil change came to a whopping $1350. We brought it in on Wednesday morning and it was done friday afternoon - so we ended up getting a rental car to get around. They do good work; we did have to call to get status tho vs other techs were more proactive with communications. We do like that they provide visual evidence thru pictures that they send thru a program they use. Good use of tech.