The whole experience was fantastic, from towing and diagnostics to the repair. They were fair and honest. We needed a reliable shop for our son who attends GCU. read more

Our "go to" place for car repair. Experienced, honest, fair pricing, timely repairs. Our family recommends them highly.

This is a very nice place to take your car. Ron is the supervisor and very nice individual. Gave my car front line attention while also taking a test drive with me to feel out the vehicle. Nice family owned shop with a family feel. The also offer specials. I recommend this shop !!! read more

I have been coming here for the past few years with my 1968 CJ5 Jeep. It's kind of a project and they have been integral in my journey to bring it back to its former glory. I don't trust anyone else to work on it. They have always treated me very fairly and do excellent work. Ron, Erick and the rest of the crew are outstanding. I appreciate their integrity, knowledge and attention to detail. This shop is truly a gem read more

Richards Auto Clinic - 1968 CJ5 Jeep - Auto Repair Near Me - Phoenix, Arizona

The Worst Place ever. I had made an appointment talked to the mechanic and he asured me to fix my car and I towed my car there after a couple of days I receive a call that I need to take my car elsewhere and they can not work on it. So I had to tow my car to my home and so I am out 2 tow charges for $80 each total of $160 out of pocket because they are no guarantee as they claim on the website. read more

Apology for the misunderstanding with Ron. Assuming that Ron was over charging for the repairs to my aging car.First time customer not being aware that Ron has long time customers that honor his honesty and expertise. Ron corrected a problem that could have became serious. Asking Ron if he would continue to service my car? Ron agreed. Not enough words for my appreciation to Ron and his employees. read more

The guys at Richards Auto worked on my pickup so could pass emission testing. They handled everything in a timely, proffesional and I feel an honest and up front way. Thanks guys, I would definetly recommend them! read more

We rolled into Phoenix from out of state with a limping car. Read the reviews here and went into to see Ron. Ron was kind, squeezed us in to his schedule and helped me get my daughters car fixed, it needed a new transmission. He was patient with us and understood that we had to come back from out of state to retrieve the car & pay etc. Ron & his staff were honest, helpful & I would recommend his shop. read more

Some good and some bad... Let's do this. The good: Friendly Experienced technician The bad: -I was quoted 1.5 hours, job took 6. Not sure when the vehicle made it in but I had called the week prior to make an appointment to avoid being car-less too long. -I was also quoted $79 for an alignment. I needed two cam washers installed on bolts that required attention FOR AN ALIGNMENT. Total was $103 before tax AND WITH A 10%, NEW CUSTOMER DISCOUNT. The justification for the 20% price increase, washer installation. As a mechanic, I know everyone needs to get paid but bringing a nut an additional 8 threads to add a washer isn't worth $30. -I wasn't notified of any price changes until it came time for me to pay. When I brought it to their attention, although friendly, I was told it is as stands. -I asked for my trans oil to be double checked as I was struggling to get a consistent reading. Although noted on the ticket to check, no update as to where it stood. Super bummed. Sticking to one's word is important to me. With both quotes being so radically different, I can't say I'd suggest this place or come back, as friendly as they were. read more

I had a great experience with Richard's Auto clinic. My check engine light suddenly came on so I took the car in the very next day. They diagnosed the issue and replaced my piston and a spark plug. My vehicle was running good as new. No attempts to upsell. They did give me recommendations for next services. I did have to leave my vehicle overnight but it was ready by noon. I will definitely do business with Richard's Auto clinic in the future. Finally, the shop owner gave me a call today to see how my car was doing and to make sure that I was happy with the service. I have to say this is the first time I've ever received a follow-up call from an auto shop. read more

I was a customer for two years until one time when they told me that I needed further repairs, even after the car had spent several days in the shop. I called to tell them that I was going to pick up the car, but the shop told me that I could not pick up my car because they wanted more repairs to be done. After reminding them of my rights as a customer, the shop relented and I took the car home without receiving an appropriate apology. I will not be a returning customer after this experience because it caused me undue stress and confusion for at least three hours of my day. Be careful of tactics employed by the shop and do not trust them. read more

I LOVE Richards Auto Clinic! I have been taking my vehicles there for the past 12 years, actually just picked my "truck" up today. I drive my cars into the ground. Literally, I do not have a the cash to just weed through new cars, or replace old ones... I put huge miles on my vehicles... It started with a 1980/1 Chrysler LeBaron, Petri, the car that couldn't fly... The guys at the shop managed to help keep that thing running for as long as it ran. From oil changes, belts, tune ups, anything and everything Petri needed, he got (Thanks Dad ;)). I would go hang out because I had to have my car the minute it was ready. Which meant for certain repairs, it was ready the same day. Now, mind you, that was a loooooong time ago and I wouldn't recommend just hanging out, especially not in the summer, just wait for them to call and they will... Reuniting with your car will feel so good. HA! It's the truth, because every time I have gotten my car back, it's been great, seriously. Then it was, the '89 golf... I hated that thing, and it hated me. Massive spillage of some sort, pouring everywhere out of my engine, late one night in west phoenix. Well, Ron and the guys magically fixed that, stupid thing ran for a long while after that too I'm sure, until I decided I'd had enough and upgraded to a 1993 LeBaron, Sally. Man that thing was fast. Anyway, I know for a fact they serviced that vehicle for me as well. Now, I'm on to a faceless X-terra without a name... I say faceless because it's missing a front end. I want to try to repair that with my son, so I haven't inquired about it at Richards... I just picked it up for a new catalytic convertor, and shocks both of which were desperately needed. Emissions coming around and whatnot, even better, Ron had mentioned it to me some time last year that I would be needing one, I think when I went in for a stud/screw/whatever its called, that Discount Tire couldn't remove when I went in for a tire repair. However, I will say this, over the past decade and four cars that I have owned, I don't trust anyone else to touch my ride. I must admit that I haven't been anywhere else to see if there is a 'bargain', but, I know the dealership charged more for oil changes than at the shop. My knowledge of reliable, honest mechanics is that its a special trade that one must be skilled to do appropriately and honestly. Well, that's these guys, and they do a kick butt job at it! I have always heard people talking about how difficult it is to find a good mechanic, well, I must have gotten lucky to begin with because I've never had a complaint. Tell your friends, take your car in for your next oil change just to check them out, I'd call ahead of time though, just as a heads up, or you can probably just stop by and say hi to them they're super friendly. As for the guard dog... Well, you'll have to check that out for yourself. I'm a for life customer, and would proudly claim them as my mechanic for any car repair needs, any day! read more

I trust Richard with my big 4-wheel drive I trust him with my Hellcat and he can also keep my daughters Ford Explorer running which is a feat in itself he's been there forever and he cares about what kind of work he does you can trust them read more

Richards Auto Clinic - Auto Repair Near Me - Phoenix, Arizona

I went there for an oil change and inspection they kept my car 6 hours and lied about signing off on the inspection til next week. Terrible customer service. read more

Bad customer service they charged me over $150 just to say "transmission failed" no further explanation and did not indicate there would be a cost just to look at the car. When I paid the bill girl on the phone repeated my entire card number out loud so I have no clue who else heard this. DONT GO HERE THEY ONLY CARE ABOUT MONEY. read more

I had a piece of plastic that was part of the car hanging from near my right tire- another driver alerted me as I drove down McDowell Rd. I pulled into Richards auto clinic and it was busy. Yet owner himself very patiently took a moment to take a look under my car and fixed it on the spot. I'm happy it was nothing major and the staff was professional. read more

My review of RICHARDS AUTO CLINIC is "bittersweet" I encountered engine failure in route to work, my Mini literally DIED while driving; since RICHARDS AUTO was the nearest REPUTABLE shop I decided to take my car there for repair. Turned out the VERY HIGH $1200. quoted for replacing the "fuel pump" (DIAGNOSED) for $128....turned out to be a bad "fuel filter" ONLY costing me $533 after I reluctantly took the advice of boyfriend to have it towed to an ACTUAL MINI Cooper repair shop. Oh my GOD! I'm so glad I listened (this time) LOL. Subsequently, I contacted RICHARDS AUTO requesting a partial reimbursement for the hefty charge for the potential extremely costly MISDIAGNOSIS. Both "Russ" & "Ron" were quite agreeable to giving my money back in FULL total $128 amount. Absolutely received NO FRICTION or "shade" However, surprisingly OUTSTANDING BUSINESS ETHICS! I recommend and sincerely believe this a great shop to have most cars or trucks repaired___but not MINI Coopers. read more

These guys repaired my AC, a must need in PHX. There was some bumps in the road repairing it but at no point did they leave me hanging. I feel comfortable referring friends/family to this shop read more

The parts and labor are over priced and although friendly, they are also rude. They refused to use parts I had already purchased for the needed repair and went as far as to insult my car and told me I shouldn't even bother fixing it. Wasted time and money by stopping here. read more

My car broke down the street 15 minutes before they closed and Ron stayed open and help me get my car back to the shop. After him looking over my car he highly recommended that it wasnt worth fixing. He also gave me a honest price to look over my car. This business is a honest business and I would recommend any one going to this shop. read more

Needed an honest place as we are from socal. Ms. Lori and the guys really took care of us. Their main concern was getting us safely home through the long ride through the desert. Thanks to everyone. The reviews you've received were as honest as your service. Thank you. Kevin and Melinda kjer Whittier Ca. read more

Such nice people work there! They immediately make you feel comfortable when you walk in and leave you with confidence that your vehicle is in good hands. I brought my Jeep in because my air conditioning was broken, they looked at it, fixed the problem (turns out it was just a vacuum pipe issue), and then didn't charge me a thing because it was a real simple solution. When does that ever happen at an auto shop?! It's very rare that you find a small business that still upholds that level of integrity and customer service. I'll go nowhere else for car service from now on! read more

This place is AMAZING !!! The staff is friendly and efficient. We have had 2 cars fixed in the last 2 weeks. Russ is fair and always is looking out for his clients and how he can save them money. Richards Auto really cares about their clients and wants to help people. The staff has fixed our cars in record timing. They communicate so well and always make sure you are informed. Russ is our new car guy and we would not pick anywhere else in the valley! read more

Tom , Ron and the rest of a great team , went there after my car died on me , very professional, high detailed analysis and very helpful advices , told me my car would would complete in a time , however they delivered half hour earlier , very friendly , professional and cheap :) One visit and you'll take your car every time , try them and you'll see :) read more

This is a great place to take your vehicle and they are very friendly & knowledgeable & the works gets done in a very timely manner! If you have been looking for a new auto repair shop here in the valley look no more and just go to Richard's Auto Clinic. read more

Wow. What nice people. I just moved here from Virginia and my car failed the emission test (womp). I quickly scanned yelp for some good places and I'm glad I settled on this one. Consistently superior reviews and for a reason! Tom was helpful and explained why my car failed, the approximate cost to fix it, and what I would need to do afterwards in order to go back through emissions. I'll definitely be back here to have the other car worked on! read more

Based on personal experience of a friend and overall great reviews, I used Richards for my Lexus ES 350 60,000 miles service. Dealer Quote was $800. Richards was under $600. Most of all - local, reputable, customer service of the highest level. I'll definitely be back. It was close to work and I drove by many times without considering. I wanted to find a non-dealer auto shop that was local and provided that old school, home town feel where you don't question if you're being taken advantage of. Richards is it! read more

We've been taking our vehicles to Richard's for many years, and have never been disappointed. Always great service, great communication with whatever the issue is and follow-up, and great people to work with. We won't take our vehicles anywhere else. Great prices too! Always a pleasure. read more

Always fair and professional work from the people at Richards Auto. I recently needed to replace two front tires that had excessive and early wear. Ron went out of his way to determine the reason for the excessive wear, ordered and installed replacements and got me back on the road safely. Thank you Ron! My little car has never ridden more smoothly. read more

I have been here several times with various cars throughout the past couple of years and have been so impressed with the integrity of this company. We've always gotten fair quotes and the service has been above at every time. Go to this place if you want exceptionally service and honest people. I'll never go anywhere else! read more

We were at the inflection point of buying new cars or drive what we have. So, we had Richard's Auto Clinic do the safety inspection, quote and required repairs. For just a mere fraction of a few new car payments, Richard's Auto Clinic made our cars drive like brand new. We are happy beyond our wildest dreams and financially secure. Five Stars to Richard's Auto Clinic and Five Stars to ourselves! read more

The guys are great. I use them regularly. Can get in very Quickly, they give you feedback very quickly on what's wrong and what it will cost. Then they fix it right away. I took my car in for a window that wouldn't roll up and they had it fixed that day. Always very courteous. Love the dog too. read more

Ron was very professional and very informative. He walked me step by step through the process of repairing my Car. Will be bringing all future repair to his shop. I will also be recommending this shop to all my friends and family. Thank you Ron! read more

the F150 needed brakes. we got them done in one day--ready on time, not over-charged, the day before a holiday weekend, friendly and HONEST. plus, they've got a really cool shop dog. read more

We have an old '87 van that we put a lot of miles on every year. The guys at Richards have been so honest, kind, fair, and helpful with all the repairs we've needed. They're very knowledgeable with older vehicles and all the maintenance needed to keep them up and running. It's hard to find mechanics to work on carburetors, but they do a great job! Ross at the front desk is always very pleasant and helps you understand exactly what's going on with your vehicle. This has been our go to shop for 2 years in Phoenix and will continue to be! read more

These guys are great! Very honest and reasonable with their prices. It's not easy to find an auto mechanic that you can trust.

Honest, affordable, kind, and they take the time to explain their diagnostics and work. Would highly recommend. They even gave me a military discount. A trustworthy mechanic that knows what they're doing is indispensable in my opinion. I will continue going back as long as I live in the area. read more

This place is awesome. I had taken my car to another mechanic near by who looked at the car and gave me the cost. It seemed bogus so I called around. Richards auto clinic quoted me about $200 less than the original mechanic and had very clear explanations of the work. They are also incredibly friendly and just really down to earth nice people. Definitely will be coming back. read more

Tom is the best! So is the rest of the team as they all do amazing work. It is refreshing to find a nice shop that does quality work.

These guys are legit. Good people. Definitely won't rip you off. Asked them to do a courtesy fluid check to make sure everything was good before I drove across the desert and Tim and Ron got me for a whole $6. Perfect pit stop! read more