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    Napa

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    5 years ago

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    The Bumper Depot

    The Bumper Depot

    1.8
    (13 reviews)

    ***Updated review due to response from business…read more. apparently they were having vehicles in front of the van being reckless- so I'm giving them a second chance *** next time pull off the road and call 911 so more people will be safe and avoid that issue. We've encountered their van twice on the highway- reckless driving- not impressed! Can only imagine business

    Lack of transparence. unethical and dishonest practices. Bumper Depot has a hidden clause in…read moretheir warranty to deny chrome failure (on day one of delivery) and owner uses this to their benefit. Likewise, they have wording on the back of the invoice, where they can swap out your provided part with one of their own. This is problematic on its own, but I was not verbalized either of these by their local rep at the time of purchase with a 50% deposit. I only learned of this when I got a copy in-person nearly 2 weeks later. Owner also changes her own reasoning for denying warranty and makes false statements of customers to make the customer look like they are being unreasonable and the "bad guy". The warranty exclusion was clearly added because there are numerous consumer complaints of the same issue - unlike other reputable chroming businesses. This experience resulted from an attempted install of a core bumper supplied by Bumper Depot and reconditioned. Within four hours of picking up bumper from the local WA state rep. Gary Longmuir, the chrome cracked at two separate areas. this occurred at or below 50% of the factory GM torque specs using a calibrated hand torque wrench. I immediately called and texted images to Gary. Owner Janet Mullen contacted me and pushed her installation exclusion, claiming I "over-tightened" the bolts. she offered to pay for a rechroming at my own expense after I paid for shipping, or wait four months for a local pick-up. As an option, she offered a refund minus a 35% restocking fee and claimed her business has qualitiy chroming. When brought up in conversation, she would not acknowledge the plethora of similar customer complaints of early chrome failure, or the lack of similar complaints from her own competitors. Another issue, prior to this cracking, a previous bumper was provided that could not be mounted as it never had a quality control inspection - the bolt holes could not accept the bolts. Bumper Depot apparently passes off aftermarket bumpers as original OEM.

    Napa - autopartssupplies - Updated August 2026

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