Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

Franklin T. Went above and beyond to help me with my brake light situation. Will recommend.read more

I went in to buy a replacement windshield wiper. The lady that assisted me was so friendly and…read morehelpful. She even offered to install the new wiper. The store is very clean and organized.

I had a car with a dead battery about an hour before closing time, and called them up. The…read moremechanic took down my car information and had the battery ready while I went to jumpstart my car and bring it in. Even though I got three about 10-15 minutes before closing, the service was impeccable and the mechanics were patient and understanding and installed a new battery quickly and by closing time. I'll definitely come back here again!

I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

This store is not only about selling the tools/parts... but they are strong in customer service!!!…read moreBig Mike and Fábio were THE BEST in giving me support to take care of scratches, changing motor and cabin filter of my vehicle!!! Thank you so much I appreciate your help and support! Hope to see you guys soon on my next trip to the store! You guys definitely make a difference in your communit! Thx again.

We have 3 cars in my house. This place has always been my go to spot for miscellaneous car stuff…read morelike batteries, bulbs, wipers, etc. service has usually been exceptional but seems to be slipping. I went to the Holly Springs NC location on Saturday 12/14 at approx 5:50 because my battery was acting up again (wouldn't start and then would). This is not the first time it's done this and sadly I bought the gold less than 2 yrs ago so should be under warranty. I walk in and the guy is watching videos on his phone eating a microwave dinner. He said he would test but wouldn't replace the battery if needed since it was dark out. Ok so he tests it and says the battery reads fine. I go to start it and nothing. I go back in and he jumps it and fine. He then offers for me to go home and take the battery out and bring it back so they can perform a 1 hr test. If the battery is defective they can replace as under warranty the next day. Yeah that's not going to work. I drove less than a half mile to O'Reilly and they changed me to a new battery in 5 minutes and sure enough I'm not having any issues. Moral of the story is I was always loyal to this store but it seems to be slipping. Really annoyed as I had to buy a new battery that should've been under warranty but they wanted to make it really inconvenient and obnoxious. Will not be going back for any auto needs on any of our cars. O'Reilly and Autozone are both within a mile and O'Reilly seemed more than happy to change a battery at night.

A very nice employee, Cristian, helped me replace my headlight bulbs. He was very friendly,…read morecourteous, and helpful in picking out the bulbs. Then he replaced them for me in no time at all. Great customer service!

Went there for a bettery replacemnt- all went very quick and easy- found battery online at their…read morestore- called and verified they had it in stock, went, paid, and they swapped it and installed- went like a pit crew and was ready to go in less than 10 minutes all in

Great people. Great service. I went in for inspection for the RV and they were very prompt. I've…read morealways used these people for that and would go back again. Thank you.

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.