This is hands down the best music store in the Naperville area. From quality advice, range of offerings, and even price perspective they have an exceptional team. Very high integrity. I'll describe the main areas of my experience - 1.) Purchasing - guitars (2) and accessories (for guitars, drums, and trumpet), 2.) Lessons over the past 6 years (guitar, keyboards, drums, voice, and trumpet) 3.) Repairs (trumpet) More details - 1.) When I'm looking to buy an instrument I do research online and then head to stores (usually Guitar Center). At Guitar Center I tend to find the staff to either have some type of attitude issue or substance issue. And then you have to deal with all the wannabes playing guitars behind their backs with their teeth. At Naperville Music you get honest help and advice from real musicians who aren't trying to be anything but knowledgable guides. When they don't stock what you need they know where to find it. And best of all, you don't have to play flea market negotiating games to get the best deal. 2.) My 3 children and I have all taken lessons (all 3 still are) and here you get exactly what you'd want in instructors. For starters teaching IS their day job, not a sideline. Music is their chosen career. The teachers are personable, skilled, and caring. The phrase may be overused, but it applies - they are practically family. 3.) Repairs are prompt and professional. When needed we were given a loaner while the repair work was performed. Obviously my family and I are big fans. Call them or go there and I'm sure you'll agree. And I don't normally gush over a business unless it is outstanding. read more

My 10 yr old .daughter has been taking piano lessons for the last three years or so, but we only had a keyboard for her to practice on. We have been talking about getting a piano for sometime, so this year we thought we would be able to do it for her birthday in October. We had checked out Naperville music and Nate showed us all the pianos both new and used and was very informative. I wasn't ready to make an immediate decision and my husband and I went with our daughter to a few other stores. Unfortunately, life got too busy and we didn't end up getting her the piano for her birthday. Nate, however did email me with all the specifications of everything we looked at, including prices and rebates and followed up with me a couple of times afterward. Fast forward a couple months...and it's about a week before Christmas. I went back into see Nate and we looked at everything one more time. We originally thought we would get a used Piano, but after all the information and Naperville music's best pricing, I finally pulled the trigger and decided on the Kawai digital piano in the black lacquer finish. Nate was able to set up the delivery the day before Christmas Eve and We got it in the house without my daughter knowing. (Set up a white sheet and Christmas village on top of it behind the couch and she never knew it was there) She was thrilled on Christmas morning. Thank you so much for all your help and patience, Nate. read more

I researched what kind of piano I should buy for my kids for over 6 months and finally decided on a digital. We bought one from a different shop and got the run around, saying it would take 4-6 weeks to get after being promised only 2 weeks. We cancelled our order and called Naperville Music. Right away I was put in contact with Nate, who answered my many questions. In fact, in the space of an hour I called him 3 times, as I kept thinking of more questions. He was polite, knowledgable, and understanding about my confusion of which piano to get , and sent me an email within minutes of getting off the phone so I could look up more information online. We decided to go in and take a look and were impressed with how friendly everyone was, and that there were many options to choose from in our price range. Unlike our first (canceled) order at the other store, Nate said we could get our piano the next day, delivered, and for free! The next day, right on time, the delivery guys brought in the piano, and set it up quickly. One little extra--I really wanted a bench that opened so the kids could store their music in it. The piano we purchased (Kawai CN-34) didn't come with a bench that opened. Nate graciously worked with me to find a solution so I could get a bench that worked for us. A very positive experience from start to finish! read more

I bought an inexpensive Les Paul clone that I could play without having to worry about banging it up. I have a genetic condition where my joint s come out of socket, so I fall quite a bit, and usually with a guitar strapped on. Anyway, this inexpensive guitar was nice to play, sounded okay but not what I wanted. I took it to Naperville Music and Mark installed new pots, caps, a better switch and a set of Seymour Duncan hot rodded humbuckers. I was notified 5 hrs later that it was ready for pick up. It sounds incredible. Still cant believe it was done the same day, unbelievable. The whole staff there was very nice and easy to talk to. I will definitely be going back for my next guitar. I really like Epiphone guitars and they had some of the most beautiful selection I have ever seen, hands down. Love this store. Tom W. read more

Always a great experience at Naperville Music. I've bought both a Taylor 214ce and Washburn B9 banjo there. Both times I dealt with Chris, who I think is their sales manager. With the Taylor, I came in looking at the 114ce based on price, while I thought he would try to get me to spend more for the 214. Instead he brought the 214 price to the same level, adding the gig bag and a strap for free, giving me an incredible deal. The with the banjo, there really was no cheaper option, and without me even attempting to negotiate he he brought the price down almost 20%, added free strange, and a low price for a gig bag that didn't otherwise come with it. Great experience, great costumer service, though not a ton of mid-to low-end options. Will return without a doubt. read more

I've been shopping at Naperville Music for a few years now. I've purchased three guitars and had countless repairs done here. For guitars in the suburbs, there is no place that parallels it. A great selection of Gibson, Fender, Taylor, Martin and boutique builders. Their prices are very competitive and their staff actually knows what they are talking about. Mike Rinkenberger knows guitars and is incredibly helpful and not a forceful salesman. He has been a tremendous help to me in picking out some of the best instruments I own. Their tech Ray is also fantastic. I have had a few mods and repairs done that were not conventional. Mike and Ray followed through and exceeded all expectations. It's a great shop and I highly recommend it. read more

Many years ago we purchased an Roland electronic piano from Naperville Music. When it came time to upgrade our first stop was Naperville Music; it was also our last stop. What a pleasant occasion! The salesman was very knowledgeable and spent as much time as we needed to make a decision on a replacement. There was no 'push' to buy, he gave us only the facts and information we needed to make our decision after answering our questions. We found the staff to be friendly, knowledgeable, patient and courteous. We got a very nice trade-in value on our acoustic piano and paid a very fair price for the new Kawai. I would not hesitate to recommend Naperville Music to my friends. read more

I have never written a review before, but my experience at Naperville Music demands it! I shopped for the perfect guitar for over a year. Throughout the process I shopped at every music store between Chicago and Minneapolis - chain and independent. Some had great prices, some had great selection, and some had great customer service. But nobody had all three like Naperville Music. I worked mostly with Nate, and some with Mike, but everyone in the store was great. A very knowledgeable and friendly staff that bends over backwards to make sure you leave a happy customer. If you live within two hours of this store, make the trip. I promise you'll be glad you did! read more

We recently purchased a Yamaha Clavinova digital piano. It was a wonderful experience from start and finish. Nate Swygert listened to our needs and recommended a model that we ended buying. He took his time to explain all details and differences between digital pianos, and patiently answered a few dozen of our questions. He played a few pieces to help us see the differences and features. There was never a sales pitch or a push for a pricier instruments, just honest and common sense approach to address our needs for the piano. Piano delivery and installation was professional, friendly and clean. I would highly recommend this place to anyone. read more

When I entered Naperville Music for the first time, I felt welcome and impressed with their collection musical equipment. I went in to get new strings and get them installed on my guitar. They immediately took care of me and my guitar. I was very pleased with the work they did on my guitar. Guitar sounded excellent. Awesome customer service. Another great thing about Naperville Music is its no pressure sales. You cannot find this type of personal quality service in a big box store. They also have an impressive musical lessons department. With all that being said, I am sure to be a return customer. read more

I recently purchased an amazing digital piano from Naperville Music. The selection of both acoustic and digital pianos along with high quality keyboards was excellent. This was my first piano ever purchased and I honestly didn't know exactly what to look for between brands and models. I met with the one of the store's employees, Nate. He clearly explained everything there i to know about the products and kept it all in perspective of what I was looking for. I'm happy to say the service, selection and products were all great and I am extremely happy to have made my purchase here! read more

My son loves his lessons with Ryan. He plays the saxophone. Ryan is very good at taking notes and pushing him along in his studies. E was able to make Honors Band and when trying out, they asked him if he took private lessons because they said they could tell. I like that Ryan mixes it up with things like Xmas music and helps with school songs when needed. Nate is great to work with on administrative issues. He is very responsive and flexible. I've made many changes and he helped me out with them without making me feel bad. The staff is friendly when I walk in the door. read more

Top drawer experience. I decided to purchase a new Taylor 814e, Deluxe, with 1 11/6 neck. That is a custom order...could have order it from a lot of stores...glad I chose Naperville Music. Connor was super helpful and professional...and gave me a very good price on it as well. Throughout the production process he kept in close touch with Taylor to keep me informed on when it would arrive...much appreciated. Overall, just a pleasure to deal with a store like this. Last thing...the guitar itself is AWESOME! Taylor nailed it on this one. read more

My son has been taking guitar lessons here for about a month now. So far, it's been a great experience! He really likes his teacher (Mike) and is enjoying the lessons. He's only 7 and is left handed. I like that Mike is able to keep the lessons engaging, can accommodate the lefty, and the "homework" is manageable and fun. As for the rest of the staff, we've had nothing but positive experiences. In fact, my husband and I have enjoyed my son's learning experience so much, we also purchased a guitar and are learning to play as well! read more

I contacted Naperville Music in search of a piano. I wanted a great instrument without completely blowing my budget. Nate was so helpful and directed me towards the pianos that he felt fit my needs the best, and I'm thrilled with the one I ended up getting. He didn't upsell me at all, and seemed truly committed to helping me what I wanted. The delivery team they used was wonderful as well, efficient, friendly, and gave me a few tips for having the piano in my home. I've already recommended Naperville Music to friends!! read more

I needed new strings for my acoustic guitar so I looked this place up and went by for the first time. I always get guitar envy when I go to a music shop that has a wide array of guitars. I was talking with the guy who worked there who gave me quit an education on being able to tell the difference between an average guitar and an above average guitar by looking at certain features on the guitar. He also turned me on to a new guitar string which makes my instrument sound sooo much better. I will definitely going back again. read more

I was shopping online for a nice guitar, I was not a motivated buyer but had been doing research while I was saving money. I saw a Taylor 510e advertised at a great price close to what I had saved. Mark made me a deal I could not refuse, the guitar came in today and it looks and plays fantastic. Through the decision-making process, the whole staff was very helpful and knowledgeable. Conner and Matt know their stuff and set up the guitar nicely. It is always nice working with a staff that cares about their customers. read more

We had a great experience when purchasing our piano from Naperville Music. It was the first store we went to, and we weren't sure if we wanted a new or used piano at that point. Nate was very helpful and went over the pros and cons of each with us. We decided to look some more so we went to two other piano stores. Once we decided to buy a new piano we went back and spoke to Nate again and we purchased a new piano. The financing process and delivery went smoothly and we are pleased with the service we received. read more

We just purchased the PianoDisc iq system that was installed on our piano by Naperville Music. We are delighted with the results. Since we live in PA, our representative, Nate, had to make arrangements for the piano to be sent to their facility for a first class install. Their very capable tech, Kurt returned the piano to us in better condition than when it left. It's delightful to listen to the music generated by this system. Definitely well worth the investment. Thank you, Naperville! read more