1. Naples Auto Donation Center

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    Naples, FL

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    Naples Auto Donation Center

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    2 years ago

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    The Shelter Options Shoppe - Inside of store

    The Shelter Options Shoppe

    (25 reviews)

    $$

    The Shelter Options Shoppe is my go to spot for used clothing in Naples. It's a small store but…read morepacked with hidden gems. You can find everything from a cute everyday top to high end designer pieces that are perfect for special occasions. I went right after Thanksgiving and everything was 75% off, which was amazing. I spent about $120 on what would have been over $550 worth of clothes. If you enjoy thrifting and finding unique pieces, this place is absolutely worth a stop. Great selection, great deals, and you never know what treasure you'll find.

    I am writing to formally report an incident that occurred on Saturday, January 17, 2025, at…read moreapproximately 4:00 PM. While shopping, I observed multiple staff members who were restocking merchandise openly discussing, in front of customers, how they were removing the "good" items from the sales floor to take to the back and set aside in personal piles for one another. This was spoken about loudly and casually, as if it were standard practice. While doing so, these same employees repeatedly stepped directly in front of me and physically pushed past me to access racks I was actively browsing. This occurred multiple times and created an uncomfortable and disrespectful situation. The combination of staff hoarding merchandise for personal use and physically disregarding customers reflects a serious lapse in professionalism and store oversight. Customers should not be displaced or made uncomfortable so that staff can reserve merchandise for themselves. This behavior undermines trust, fairness, and the integrity of the store's operations, and leadership should be made aware.

    Goodwill

    Goodwill

    (9 reviews)

    Rather than go to the neighborhood Goodwill to drop off my donation, we drove further for no other…read morereason than to kill time. Since I can't pass up a thrift store, even when I'm actively downsizing, I poked around, ending up in the art section. Several weeks back I mentioned my intent to find replacement art for the pictures I'm taking when we sell our house furnished. Nothing, nothing, nothing .... hey, this works! A framed, double-matted photograph of dusk. Or maybe dawn. I can't tell. It was priced at $3.99. Well..... it happened to be community appreciation day. (No wonder the store was busy.) The cashier said that I previously accrued a dollar in shopper bonuses. I didn't know what he was talking about, but who am I to argue? Bottom line: this fine, double-matted, framed photo of sunrise (or sunset) came home with me for $1.50! Maybe it's my day after all. So I bought a couple of lottery tickets!

    You should fire Kelly immediately. She is by the worst customer service representative ever to have…read moreexisted. Considering that goodwills purpose it to provide a sense of community and help those in need, perhaps employing people who consider customers as an "inconvenience" and who LOCK THE DOORS WAY BEFORE YOUR CLOSING TIME, while openly acting exasperated with customers, doesn't do a good job of portraying the values this company NORMALLY stand for. Maybe your location wouldn't have such shitty reviews if employees were hired that actually WANT to be there. Thank you Kelly for helping us feel SO welcome. You never know someone's story or what they're going through. And I pray you never have to go through what we are or anyone else for that matter.

    Naples Auto Donation Center - donationcenter - Updated September 2026

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