I purchased my Genesis in Texas then moved to Chicago. This was the closest dealership near me to get my maintenance.... And I'm so glad!!!! Everyone in the Service department is amazing! From booking my service to picking up my car went so smoothly. Carlos and Sandra make this chore as pleasant as it can be! They also ensure I have quick drop off and pick up if I don't want to wait for my car to be worked on. This means I can still keep my day running nicely. I appreciate everything they do in this service department! Thank you! read more

Brought a 2026 envista brand new they gave me one key fab and now telling me I need to purchase another!! How the car was brand new yall only gave me one where is the inventory! It's crazy cause u do business with these people an this how they treat u after the sale! Kevot2@gmail.com cause im going all the way with this read more

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership especially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor. read more

This place was Roger's Pontiac at first until Napleton took over. Have a nice arrangement the place is clean the staff is nice. Got me a nice used 2024. I recommend this place. read more

Huge thanks to Ulises Roman (Service Manager) and the team at Napleton Hyundai Downtown Chicago. My 2025 IONIQ 5 had an ICCU/electrical system failure and became undrivable, so it had to be towed in. They diagnosed it quickly, ordered the ICCU part, and once it arrived they started work right away and completed the repair faster than expected. They also provided a 2026 Sonata loaner, which was a lifesaver. There was a refundable deposit/hold required for the loaner (worth knowing in advance), but it was handled appropriately. One thing to improve: my IONIQ 5 was returned dirty inside (it didn't look wiped down). Still, the repair outcome and overall support were excellent, and I'm relieved to have my car back. read more

Have had three great experiences here - leasing a Hyundai IONIQ 5 and bringing it in for service. They took great care of us each time. For the service appointments in particular, they worked with us to find a fix for a wheel issue that was cost effective, and had a recall issue resolved quickly. Happy to have worked with them! read more

I brought my car in for service on a Saturday morning for a quick oil change and tire rotation. I was informed by the service advisor that he would call me when the service was done and even verified he had the right phone number to call when the service was done. I went along with my day, and decided to call after 4 hours since I had not heard anything about my car. I even looked at the tracker online and it said it was not done yet. I called the number that they gave me and no response. I called about 5 more times, again with no response. I decided to call the sales department to see if they could get me into contact with the service department. The sales department told me that the service department had been closed at 4 Pm Saturday and no not open up until Monday morning. Not only was I not notified about this from the service department, I was never informed that my car was done. The guy at the sales department said it was done but I would have to wait until Monday morning to come get my car. Now I do not have a ride to work for Monday and have to miss the morning of work to go and get my car so I don't get charged for keeping my vehicle there for over 48 hours. I'm never one to complain, however this is ridiculous. read more

Worst dealership in the city. The previous owner sucked and so does this one. They are not the least bit helpful when it comes to car questions especially if they are not getting any money out of you. If you are a woman run they will try to hustle you. Genesis/Hyundai should take their branding away from this dealer. I have friends that have tried to use this dealer for other brands like GMC/Buick and they too have had horrible experiences. Do not waste your time scheduling anything in the afternoon they will prolong your time and keep your car so they can work on it the next morning. New ownership is needed, someone that understands customer service first and foremost. read more

New management usually means improvements but today's experience is actually no improvement but a confirmation not to come here at all. What is new is they send you a link to check the status of stage of your car status such as arrival, inspection, service, final touches and ready for pickup. They fell short of that update as I checked in at noon and at 5pm the status of my car was still at arrival. I brought my car for a software update which the actual work is less than 30 minutes but I was in the wait area for 5 hours. I pulled in the gate and I waited for a good 30 minutes before anyone even greeted me to check-in. There were plenty of service advisors answering the phone but none of them asked people waiting by their car for check-in. Every hour I would ask to check the status but the same old response, I would get is from numerous people would be "Let me check and be right back" and never come back with any status for another hour. As the day dwindle down and I see that parts closing the doors and technicians start to pack up and leave I was really concerned if I even will get my car back. There were other people there waiting for their car which was worst then I was so I did not feel as bad. I don't recommend this place at all. read more

No complaints provide great customer service & friendly staff. Every time I bring in my vehicle they provide great service to it!

I was able to get a new car for much less than I initially thought going in. They worked with me and found deals and discounts. Shout out to Andrel read more

I test drove a 2022 Tucson. Test drive went fine. After, the salesperson pressured me to purchase many add on packages, such a rustproofing, insurance for car theft, fabric care, lost key insurance, etc. He was upset when I declined all of this. I told him and his manager I wanted to sleep on it before signing anything. They were pretty condescending, and upset that I was leaving. The manager asked what it would take for me to buy right now. I told him I would buy it then with a $1,000 discount. He agreed, and we SHOOK HANDS. They had me RING A BELL, and the whole office cheered for us. The salesperson then found me and told me they COULD NOT HONOR OUR DEAL with 1,000 off. He told me it was just too cheap, and BLAMED ME for not buying their optional packages. I cannot recommend this dealership, as I frankly left fee DISRESPECTED, and that they were NOT HONEST with me. read more

Totally agree with many of the below criticisms. High pressure salespeople that bamboozle you with added on costs, warranties and coverage, which most references elsewhere say is a load of crap- theft protection, key replacement, exterior coating etc etc. I can't speak for the service department yet, but the sales people pretty well are stereotypical slimy car salesmen. I reached out to the GM literally the day after I got my car home- and his response was pretty well- "you already agreed to these things, too bad". True enough, but I feel scammed by the whole experience read more

Service department is inept, non-responsive, and potentially fraudulent. We scheduled an appointment for the vehicle's FREE maintenance and a recall issue; we are not sure anything was completed since the service reminder was NOT reset and the tires were at 31/32 psi when they should be 35/36. When we arrived, we spent 20+ minutes giving the service rep. all the same information provided over the phone. When picking up the car, it took them over 15 minutes to find the car and we received several "panic button" alerts as they tried to find the car. We discovered later that day the service reminder was not reset and the tires were low. When we called to speak with a Service Rep (BILL), he assured us that a "Tire rotation, Oil Change, and the Recall" were all handled. He repeated this 3xs; even after I informed him that the car was ELECTRIC and has no oil to change. He couldn't explain why the tires were low. I requested that the Service Dept Manager call to discuss. Its been one week and I've left 3 messages for PHIL KING and he has never returned my call. This dealer will get PAID by HYUNDAI USA for performing service that they very likely did not do. That is my next call. Beware of getting service at this dealership. read more

Made an appointment online for 11am, 7/14. Got there at 10:55am. Waited for more than 15 mins to check in. Finally, someone came at 11:20am to talk to me. Told me it will take a couple of hours for the "anti-theft software upgrade". I said I would wait at the lounge. Couple of hours passed. Nothing. 3 hours passed. Nothing. Now it's 4:30. I went and asked how much longer? My car was just sitting there. Not sure if it's even been WORKED ON AT ALL. The guy was just standing there, EATING potato chips. He didn't even say it's the car was done yet. His mouth was full of potato chips and he mumbled something like "I will take it to the wash and make it all good. I am doing it myself." Ok... it's now 5pm. Still waiting. Clearly, it takes more than a couple of hours. Why wouldn't u come to talk to me when it's the 2-hour mark? Because you're busy eating potato chips and talking to your girlfriend at the shop? Also, he never gives me a number or anything. No paperwork whatsoever. I am just waiting. If you know your shop is backed up, please tell me. Offer me a valet service. Nothing. If you LOVE to WAIT, if you LOVE the feeling of being ignored, if you LOVE being uninformed or rather misinformed, by all means, PLEASE CHOOSE THIS SHOP. 6 hours. I've been here 6 hours and still counting ... UPDATE: It's now 5:15pm. He came and said "it's gonna take longer bro, you can just come back another day. No appointment is needed. Just come right on in and I will take care of you!" Ok, my guy. I waited 6 hours for that answer? Do you think I can take your word for it, bro? So I asked, "if I am going to wait, how much longer?" He said, "let me ask..." UPDATE: Took 15 mins for him to get the info. Cool. 5:30pm. Bro came back, and said, "they told me they will just bam it out. Real fast. I won't go anywhere until your car is done, dude." I mean, I have wasted the whole day at your shop anyway. I AM SO GLAD YOU DECIDED TO STAY WITH ME. BRO. FUN FACT: All the people who came AFTER ME, are leaving right now. How fun for them. UPDATE: The guy came back. Actually, not come back. But rather, WALKED BY ME and carelessly mentioned, "15 mins. 15 mins will be done." I don't even remember if he looked at me at all. Just casually walk by, no big deal whatsoever. For a customer who waited over 7.5 hours for a service... maybe a bit more attentive would do good. FUN FACT: I thought he was talking to his girlfriend while he was busy eating his chips. Turns out, it's a customer, 'cause she just GOT HER CAR, and SHE IS LEAVING! CONGRATS LADY! LAST UPDATE: FINALLY left at 7pm. During checkout, he asked me for my address. A) it's LISTED on my RSVP. You should have seen it FROM THE START. B) he was like... you want a receipt? But it's free. Um... DUH, yes. I don't know if you actually DID ANYTHING TO MY CAR, bro. I need some kind of proof. C) When he heard my address, he said, oh you're close, I could have just ordered you a LYFT. YES SIR. YOU SHOULD HAVE. YOU SHOULD HAVE SEEN MY ADDRESS FROM THE START ALSO. The guy's name is Alex S. read more

Napleton Downtown Hyundai - Auto Repair Near Me - Chicago, Illinois

This is my third time visiting Napleton Downtown Hyundai service center at 2700 S Michigan. The past two visits have been a 4-5 stars worth experience with kind employees and great customer service. From my previous positive experiences, this review is not about the shop itself but about the Service Center employee named Richard. Richard is rude, abrasive, lacks accountability, fails to follow through and has a negative customer service manner. He should not be in a client facing role. I am unsure if he just hates his job or has some prejudice against me for being a female at a car shop. Please see below for the chain of events and interactions with Richard. Friday June 23: check engine light comes on in my 2018 Hyundai Tucson and the car is only accelerating up to about 40mph. I drive it straight to the service center at the dealership and drop it off around 630pm. Saturday June 24: I call the service center at 9am and speak with Richard. He says they are busy but he'll try to get to it and he says either way he'll call me back in the afternoon to give me an update. He never calls me back. Sunday June 25: service center is closed. Monday June 26 10am: I call the service center at and speak to Richard who states he was too busy on Saturday but passed my car along to a technician this morning and they are running an assessment. Richard told me he would call me in the afternoon with an update. I never receive an update call back. --Monday June 26 2:14pm: I receive a text from Hyundai saying my car was just then being checked in and the inspection had not been started yet. Again, I never received an update call back. Tuesday June 27 10am: The text message link still says the car has not been inspected. I call to follow up, no one answers. --Tuesday June 27 6pm: I call and leave a message asking if the car has not been inspected if I would be able to pick it up. Again, I never receive an update call back. Wednesday June 28 730am: I call the service center and speak to Richard. Richard instructs me not to pay attention to the text message link because "the technology at Hyundai isn't accurate" (??). He continues by stating the inspection in fact has been completed and the code results sent to Hyundai Corporate. They are waiting to hear back from corporate on their direction on how to proceed because the car is still under warranty. He says he expects to hear back from them soon and will call to give me an update around noon. Again, I never receive an update call back. Thursday June 29 730am: I call the service center and Richard answers. He asks for my name and vehicle, as soon as I give him the information he hangs up on me. I immediately call back and leave a voicemail. --Thursday June 29 830am: I call back at and speak with a nice front desk lady who says Richard promises to call me back by 9am. He never calls. --Thursday June 29 1230pm: I call back at and speak to another nice front desk lady who tells me that he is complaining to staff of how much I am calling but she'll pass along the message to call me back by the end of the day. Friday June 30: no call or update received. Submitted a claim to corporate. Saturday July 1: no call or update received. Sunday July 2: closed Monday July 3: corporate called and stated the service provider, Richard, has not submitted a warranty to them yet. They will try to contact the dealership. Tuesday July 4: closed Wednesday July 5: received call at 640pm from Richard saying turns out all he had to do was replace a sensor and my car is ready to be picked up. 13 days in the shop for a sensor change. read more

Hey! want to thanks Mr.Andrell for all the hold work and support he put in to get me in a new car ....thanks again

On 6/28/24 I purchased a brand new Hyundai Elantra from Napleton Hyundai Downtown. Working with the salesperson Jaden was fantastic -- I cannot recommend working with him enough. My experience began to turn sour when I was handed over to Drew Hollis for financing. Drew sat me down and went through the different extended warranty add-ons available to purchase. I politely declined twice. He continued to push and called me "nuts" for saying no. Eventually, I acquiesced and purchased the add-ons. Now, I am fully aware that purchasing these extended warranties is not required to secure the vehicle and that it is Drew's job to convince me to buy them. I caved and bought into his tactics-- that's on me, I acknowledge that. On 7/9/24, I returned to Napleton Hyundai Downtown and told Drew that I would like to cancel my Plantinum Warranty, GAP coverage, and Key Replacement contract. He looked displeased but agreed. After telling me it would take 4-6 weeks to see the refund applied to my loan, he had me sign a cancellation form. I did, asked for a copy which he gave to me, and I left. Days later I began growing suspicious because I realized the cancellation form required an odometer reading on the day of cancellation, which Drew did NOT ask for. I also had heard horror stories of finance guys at dealerships saying they would submit the cancellation form, but not actually doing so to protect their commission. I called Assurant (the warranty administrator) on 7/16/24 to confirm if they had gotten correspondence from the dealership regarding my cancellation. They said no and also told me that it usually appears in their systems 72 hours after submission. I called again on 7/22/24 to ask the same question. Same answer. This is almost two weeks since I signed the cancellation form with Drew. On the afternoon of 7/22/24, I returned to the dealership to ask Drew for verification that he submitted the cancellation form. He said he had sent it to the "guys upstairs". I said I needed more than just verbal confirmation that he did what I asked. He danced around the request and said he might be able to call said "guys upstairs" but they might not be around to pick up. He reminded me that it takes 4-6 weeks for everything to be processed. I said I am fully aware of the time it takes to process but expressed my concern that it had been two weeks and Assurant hadn't even heard from them at all. He countered saying these things take time. I asked for Drew's work number so I could call if after 4-6 weeks there wasn't any progress. He said he did not have a direct work line and I could just call the front desk and they would transfer me to him. I've had many experiences of getting the run around by just calling in hoping to get someone on the line. So I asked if he had an email address I could contact instead. He said he did but refused to give it to me -- saying emailing him every day wouldn't get any results. I said bombarding his inbox wasn't my intention. I asked again for his email. He refused. I asked yet again. Another refusal accompanied by him saying "you can just call" and walking away without another word. All that I was asking for was legitimate proof and confirmation that Drew did what I asked him to do. A very reasonable request that he danced around and refused. When I asked for a way to directly contact him for assurance in the future he refused and walked away in a huff leaving me feeling absolutely disrespected. This is completely unprofessional behavior for what was a justified ask. As a consumer it is within my right to ask for verifiable proof that the service I requested has been performed, and Drew rudely denied me of that. If you choose to purchase your next vehicle here, I'd advise you to avoid dealing with him at all cost. Based on his behavior I have very little reason to trust that he actually submitted my cancellation and now I worry might never see the nearly $3,400 I asked to be refunded to my balance. If anyone working at the dealership sees this, can you please confirm when this has been processed? read more

Recently took my car in for service and had a great experience. When I came into the dealership had a few concerns with my vehicle and asked to speak with the manager for Genesis. I spoke with Phillip who was very knowledgable about the vehicle and helped me understand how the features worked. I wI'll be returning in the future to see Phillip if I have any other questions or concerns about my Genesis. read more

I feel bamboozled, misinformed and stuck with a car I don't feel safe with or want. I had my car for less than 2 days before someone tried to steal it. I have spent $2300 for my insurance deductible and a rental for 3 weeks. I feel like I gave more than I walked away with, trading my Kona for a Tuscan with one busted up key and a half tank of gas. I hesitated writing this review until I got home and realized this dealership ran my credit when it wasn't guaranteed that I would be swapping my car for a new one. Especially when I made sure to get an estimate and appraisal before the dealership ran my credit before my initial trade in. I wont even visit this establishment for an oil change. This dealership has an "oh well" attitude after the deal is done. Everybody is confident when its time to make a sale but a deer in headlights when a problem arises. read more

Overall, horrible communication by the sales advisor, Richard Rios. I brought my car in on a Thursday 4/6 for an appointment and didn't receive my vehicle back until Tuesday morning 4/11. My services should have been completed by that Friday 4/7. Tires were ordered and came back on Friday in which I wasn't notified until I visited the branch on Monday 4/10 to get an update on my vehicle. I verbally submitted a complaint to the manager (who was Dwayne) on Monday and was told my vehicle would be completed within the next couple of hours giving that my tired had arrived. 5:00pm comes around and I still hadn't received an update on my vehicle so I went BACK into the branch only to find everyone had left the day SMH. On Tuesday morning 4/11, I was extremely upset and went BACK into the branch and demanded they give me me car immediately. I was PISSED. The service advisor, Richard Rios had the audacity to tell me I should have went to Lincolnwood Hyundai. AUDACITY!!!!!! However, I only waited for 30 minutes and the work on my car was completed. Overall just horrible communication. All of this could have been avoided with a simple phone call or updates the team could have provider me. But for a customer to visit the branch MULTIPLE times to receive an update on their vehicle, only to find that SIX DAYS later there vehicle is still on the vehicle lift in there garage, who made an appointment last THURSDAY, who wouldn't raise hell and be upset. Nonetheless, I commend there manager, Dwayne, who quickly retrieved my vehicle Tuesday morning and apologized on behalf of his staff. Nonetheless, this will be not be a Hyundai dealership I visit again. read more

This place has gone down tremendously since the rebranding. Service staff are incompetent and lazy. 0 stars wouldn't recommend and will be be returning. read more

Unresponsive service department. Called them 8 different times on different days no one picked up the phone . I then scheduled a service appointment online, with comments to my concerns about my vehicle. I had an automatic reply sent from Alex Santiago confirming my scheduled appointment I made with no response to my written concerns. This dealership is in need of new staff with experiences in consumers concerns and questions.. They should start by hiring a new service manager that can build a better team. I wish could give them no stars. read more

Buyer's beware this place is very unprofessional and they practice fraudulent activity within the contract so double check your car contracts and they sale damaged New vehicles along with missing items in the new vehicles the car sales manager threatened to call the police on my son for questioning the fake fees that were in the contract along with the interior damage they said they were going to fix also spoke with the GM DANNY RANDOLPH WHO ALSO WAS Unprofessional and thought it was OK for his car sales manager to talk to us rudely and also finance manager adding in fake Fraudulent fees buyers check your contracts ASAP read more

After the last visit in Janaury, I was already skeptical about coming back here. I was a Rogers Chevrolet customer since 2013. Since the Napleton folks have taken over, all the service advisors I developed relationships with at Rogers are gone. I went in today and even the Napleton folks in service that were there in January are gone. I needed to air filters and was had to pay 70.00 to install each filter (pop in and pop out). I was advised the labor rate to install the filter was $70.00, but they should have said $70.00 EACH! Then when I went to pay the $400.00 bill with my credit card, I was told it would be a 3% service charge to use my credit card. Newsflash! A credit card fee is the cost of doing business you morons! Then when they checked me out, the service advisor did not review the findings of the multipoint inspection with me. Not only did I have to ask about it, I realized they did not even print it out and staple with my paperwork. However, they did not forget to aks for payment though. It is confirmed, I will never come back to this dealership again. read more

On May 18, 2023 I took my Genesis G80 2022, into the service department to get an oil change, tire rotation and the engine light was on, and also there was a recall to be addressed. The Service adviser Rich Rios told me he would get me a vehicle while my car was being serviced. He came with a rental contract and asked for my DL and a major credit card in case I get a traffic ticket etc. at the same time telling me I can not pay a toll and that would be okay. He walked around the vehicle and I specify he walked around the vehicle and stated everything was okay. I should have suspected this was a scam because Genesis has a valet service that doesn't require a rental. After viewing the rental contract he had me returning the vehicle June 8th in 3 weeks this was never discussed. I later called him he informed me that everything was done accepted the engine light. So after several attempts of trying to contact Mr Rios to get some kind of update to what's going on with my vehicle he never returned any of my calls. At that point I decided to go get my vehicle, I spoke with the Service Manager Mike informed him of what I was doing. 24 May I arrived,and there the Scam was revealed, the Service Manager said there was damage to the driver side front bumper and I wasn't allowed to leave, having someone block my vehicle in, at first telling me I have to pay my Insurance deductible before I could leave. I remind you they have my Credit card information already,I thought that was the purpose of them having that information, they wanted me to pay something because they knew they didn't do anything to my vehicle nothing was done not even recall that I was informed was a safety issue. Bottom line I had to pay for an estimate of damage to the vehicle remember at first they only wanted me to pay my deductible this is a SCAM and I'll continue to fight this. read more

One service visit went well. Second one they kept the car for 2 days (despite us being told it would only take 4-5 hours) without calling us to notify us. Then we needed to call 3-4 times to talk to someone who wasn't even in the service department. read more

Just had my Kona in on Saturday for regular maintenance. Service was quicker than I expected. The service manager Phillip got my paperwork and went over the service that was done and then gave me a copy of my inspection letting me know tires, brakes, and if anything else was needed. This was the FIRST time since I have been coming here someone took the time to go over the inspection with me. I will be going back to see Phillip for my filters he recommended. read more

I brought my Ioniq in for an oil change, and found a nail in the tire by the time I got there. The service people said it would be ready the next day, which came and went. No biggie, but now a week has passed and I am calling them 4-5 times a day leaving a message for Dwayne to update me. He absolutely refuses to respond, even though this couldn't possibly take more than 30 seconds. I guess Im going to have the car towed to another facility. I am shocked by how poorly they treat their customers. read more

this used to be rogers auto group, it is now napleton of downtown chicago. i brought a customers 2015 sonata in after the motor locked up, there is a class action settlement on these crap motors that they will replace the complete motor, reimburse for prior expenses and supply a rental. after speaking with mike in service (note- the service deptartment does not ever answer the phone nor do they return calls or emails) and after giving him the vin number to verify that this was covered, he said he would have this turned around in 10 days. i had it towed in on 5/25/2023. after not hearing from them for a couple weeks, i was told it was now being handled by deewayne. i went to see him because he doesn't answer, nor return an email and he informed me that he was waiting for hyundai to approve this. now the owner lives out of state, i paid for 2 tows to get it to napleton, put a starter on it after it first died, so i have some costs oiutstanding. on 7/11/23 the owner called me saying rich in service called him, said the motor was in and he needed to pay $444.00 for a starter. i called rich 4 times , of course he never answered, and after the 4th message he called back saying that the starter won't be warranted because it was replaced with a rebuilt, it was bad because their crap motor locked up. he would not even listen to nor consider the invoices i supplied him for the tows, starter and installation, he told me to call hyundai customer service. he also said mike is no longer there. a 10 day turnaround is now approaching 7 weeks and still not resolved. downtown napleton is the absolute worst dealership i've ever dealt with and i've been in this business for 45 years . stay away!!! far far away!!!! read more