I don't recommend this dealership to anyone. I went there to check out a car after work, I told the sales guy I wanted to put 10k down on VW atlas and I was aiming to have my payments be under $400 for 72 months. After a back n forth I left, the finance manager called me and said he got the payment down to $450. I told him I already have a car and I was targeting a certain percentage rate. He called me back an hour later and said he found a way to get the payment down to under $400. I take full responsibility for this negligence because I wasn't explained to that he added 12 extra months of payments to lower my overall monthly payment. I'll pay the car off before 2027. I want this dealership family to know that I am going to work hard enough to buy their business and properties, this city deserves better business owners. read more

I see a lot of mixed reviews on this dealership, but for me, I have always had a great experience from the day. I bought the car to the service appointments. There has never been an issue. When I first went to Napleton, it was right after my car got totaled and I was so distraught but they made the process so easy. I went in and I told them exactly what I wanted and what I didn't want so they showed me something that had everything I listed, and I immediately fell in love with it. The process was easy. I signed the papers came back the next day and picked up the car. I got to meet my sales rep as well as the managers who were very nice. And I know they say of course they're nice. They want to sell you a car but no you can tell when someone is just trying to sell you something versus when they genuinely are trying to get you what you are looking for and I felt like I got that with them. I would recommend them to anyone. I get all my service work done there for my car and I have not had any issues getting in there either. read more

Napleton St. Louis Nissan - Car Dealers Near Me - Saint Louis, Missouri

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More staff would be great. Previously when I brought a car in for service there were two people checking cars in. Today, only 1. Inside there used to be at minimum 3 people on computers, today, only 1. I reserved my time slot on line BECAUSE I didn't want to talk to anyone. I needed a diagnostic and he told me they're 10 days out. Would have been nice to know BEFORE I made the appointment. Told me to call back NEXT YEAR! If I were a normal person working a normal job 9-5, I would be mad as all get out. I would have had to take the day off, and I works have done it for nothing! But I don't. I don't work Thursdays to run errands and take care of things like this. Hopefully Bommarito Nissan on Manchester will be able to take care if my issue. I have an apptmt with them next week read more

Purchased a used '23 Pathfinder from Napleton Nissan. The finance manager assured me the tax and title would be rolled into the loan and had me sign a Power of Attorney and Form 5830 to that effect. When I got the Title, it was a Michigan title still in the dealer's name and now I'm stuck with several thousand dollar tax debt. Deceitful and dishonest. Do not shop here. read more

Came to look at a used Audi E-Tron because they had two in my price range. The cars were unlocked and looked nice, but literally nobody would help me. I walked all around the lot, tried to flag people down, and was completely ignored. I guess they don't want my business. The dealership looks brand new so maybe they have enough funding to not help their customers. read more

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Edited Review - Extremely Disappointed I purchased a brand-new 2025 Nissan Sentra from Napleton Nissan in St. Louis, Missouri on March 3, 2025. At around 8,000 miles, one of my tires began leaking, requiring a AAA tow and a visit to Firestone. After inspecting the vehicle, I was told the tread depth on all four tires was lower than expected, which raised serious concerns for me on a new vehicle. I made multiple attempts to contact Napleton Nissan directly to get clarification but was repeatedly redirected and unable to get clear answers. Because of the lack of response and guidance, I felt forced to escalate the issue to Nissan Consumer Affairs. Update: After escalation, Napleton Nissan and Nissan Consumer Affairs followed up and provided documentation explaining that the tires were OEM factory-installed tires that originally started at 9/32" tread depth, and that the current tread depth (6/32"-7/32" at around 9,000 miles) is considered normal wear. A video MPI confirming even wear was also provided. While I appreciate the clarification that was eventually given, this process was extremely stressful and time-consuming. Had this information been clearly communicated upfront, I believe a lot of frustration, wasted time, and out-of-pocket expense could have been avoided. Better communication and transparency would have made a significant difference. read more

I purchased a Nissan Kicks in 2022 from them and spent 5 hours waiting to purchase a car that was sent to them for me. They never serviced or inspected the car before releasing it to me. Had to return because a tire was leaking and that took them over 4 hours to tell me that they didn't have those style. In Dec 2025 the CVT sensor on the transmission malfunctioned, causing damage to the alternator, battery. Nissan you are aware of this failure and refuse to stand by your product. It was the worst experience ever purchasing a car. Never again for Nissan read more

Had a great experience buying a Sentra from Napleton St. Louis Jude my salesman got most of the deal done before even walking into the store. Finance was easy to work with and not to pushy with after sales services/warranties but did explain everything they offered. We were in and out just under an hour would definitely shop here again. read more

napleton aint shit. theyre full of lies and even lied to the attorney general when they did a bait and switch with me, lost my vehicles title that was going to be traded in and then called my lien company to get it repossessed saying it was an abandoned vehicle knowing that it wasnt . they practice foolery and deceit read more

I recently purchased a vehicle from this dealership, and within a month multiple safety sensors and the check engine light came on. I scheduled an appointment for a full diagnosis, but when I arrived, I was told they likely wouldn't be able to complete it. While I understand miscommunications happen, this has left me with a vehicle that isn't fully safe to drive and limited support from the dealership. read more

The experience was great. Working with Josh was awesome. His customer service was the best. Financing is always a challenge but we made it work. Kudos to Josh and the Napleton team. read more

I bought a used car at Napleton. The A/C didn't work. I said I would buy the car if they fixed the A/C. The fixed the A/C and at the same time broke the heater. They refuse to fix the heater. This must be the most worst car dealing in St. Louis. Don't Don't Don't take the risk of buying a used car from them. They are cheaters and scammers. Chris actually told me I was a sucker for buying a used car from them. What more should I expect? read more

Only because I had to or I couldn't post.First of all I'm not giving them a damn 1 star!!! I bought used car from them. The price was decent, but the negotiation & service after the sale is what makes them Trash, I had issues after issues with this vehicle days and months after sale, mid you I just bought it in March with an extended warranty, tire warranty. First of all they wouldn't give me my trade back after 5 days, Second of all they half assed did the repairs that was needed, 3rd, I've had an issue with my sunroof where it was leaking & I had to pay for it, & sales could've helped with the price, but chose not to, I'm like damn I wanted to trade the car i just bought back to the same dealer & get me something different & they tried to railroad me again. Instead of knowing what I went through & that this was their car at one time, they only offer $500 their price. Avoid at all costs, do not deal with the sales department at all. Now the service department is very friendly & cool & will work with you. read more

Dreadful customer service. They don't answer phones or call back when the part arrives. Scheduling an appointment that's convenient is impossible. read more

Just absolutely the worst, most despicable service. I received a flyer in the mail saying they are offering complimentary pick up and drop off for service appointments. My family was excited to see this as we have a child on an immunosuppressant and are still having to be careful. I scheduled an appointment and they were supposed to come pick it up. They never showed or called. I called back and they said they had had staffing issues. I made another appointment. The same exact thing happened. Every person I talked to on the phone seemed really confused about the pickup and drop off part, though I referenced the flyer I'd received. I made another pick up appointment and it happened AGAIN. No one showed or called. I made a third appointment and someone actually in the service department guaranteed I was on the schedule. Because of what had happened twice, I also even called them that morning and said, "You guys will be here this morning at 930, right?" They confirmed that they would. I also confirmed that they would call me when they were on their way so I could be ready. They said they would. I waited and waited and called back at 1:30 pm. I was told that they had come but "couldn't find the car." My car was literally right outside my house. I asked why they didn't call me if they were having a hard time finding it, and they didn't have an answer for me. I asked at this point for the service manager to call me back, and they said he would. I asked them to make sure I got a same day call back, and they said they would. No one ever called. This took an extraordinary amount of time and energy out of our last few weeks, and caused a delay in getting our daughter's car assessed before college. They are absolutely rotten. Run, don't walk, in the other direction and don't believe any promotional materials they send you as they don't honor them. read more

Napleton St. Louis Nissan - Flyer - Car Dealers Near Me - Saint Louis, Missouri

when my car is in need of a routine maintenance or repair. This location has provided excellent whenever I needed it. Recently, my transmission went it bad and I needed to get a new one. I inquired about a new one and got results. Gabe, Carlos, and Jim provided excellent service. Educated me on my purchase, made feel at ease and made my daughter comfortable while i went through the car buying experience. overall they were patient with me. I walked with a new vehicle within 1 day. impressive from sales to service. thank yoi and my car is great! read more

I called Nissan, and I was able to get an appointment within the same week. On arrival to Nissan, they were quick in checking me in. They explained the car services needed and cost for each service. Joyce, she was great about texting me and keeping me updated about the process with the technicians. The lobby area was clean and quiet. There were several areas for people to sit and social distance. The music they played was appropriate, and I was able to do some school work while waiting. They had desks and chairs with easy USB plug ins and charging stations. They walked around offering snacks which was nice. read more

Napleton St. Louis Nissan - Car Dealers Near Me - Saint Louis, Missouri

I came here for a recall fix and a headlamp repair as part of that Nissan Altima settlement. My experience with people when dropping off my car was fine. The service staff was helpful and friendly. Picking up my car was such a disorganized mess. The staff at the cashier desk were completely opposite when it came to being helpful, organized, it informative. I ended up cancelling the headlamp fix since a part was back ordered over a month, but they'd ended up doing an oil change and your rotation that wound up costing $80. My big gripe, besides the disorganization and conflicting info when getting your car back is that they are doing almost nothing for covid mitigation. In my two visits I've only seen one person wearing a mask. Multiple employees break into the that 6' space. They're are still signs everywhere about employees needing to wear masks. It's all for show. The cashier desk employees were running their faces, touching pens and moving to speak to the side of the barriers all while maskless. They don't care about disease mitigation here at all. TL:DR Pros: car drop off, shuttle/Lyft service, friendly service side staff Cons: car pick up, price of services, disorganization of cashier staff, covid mitigation is ignored almost completely read more

Napleton St. Louis Nissan - These signs are all over the place as of Dec '21and I've only seen one employee who has worn a mask. - Car Dealers Near Me - Saint Louis, Missouri

Customer service and professionalism would be the first thing that I would improve . The lack of respect shown their customers on the very basic level of returning texts after they refused to produce the paperwork for a vehicle that was purchased . read more

DO NOT BUY FROM THESE CROOKS! Just busted them out today about a $299 "Wheel Lock" fee, and I found them in the glove box. They swore up and down they put them on and treated me like I was an idiot. Of course sales rep had to "ask their manager" after I caught them in a lie. Then they tried to tack on the cost for them to service the vehicle, at a price of $1542. PICTURES ARE BELOW, YOU HAVE BEEN WARNED. EDIT: They also told us "they" put new tires on the vehicle (2015 Nissan Altima they have for $16,000 on Oct 1st). Picture below proves Lou Fusz are the ones that put the new tires on. Like I said, NAPLETON NISSAN ARE CROOKS AND LIARS. read more

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DO NOT GO HERE! CRIMINAL SERVICE! Tried to get me to sign off on 7,000 dollars in repairs. EVERY mechanic I talked to afterwards (I took it multiple places) told me my car just needed to get a sensor cleaned. When I declined the service, they told me "My car would no longer turn on" and they were going to have to do work on it to fix it. They did not call me when this "problem" was found, and when I drove up with a remote jumper the next day, my car started just fine. I actively believe they lied to me to try and trick me into paying for repairs my used car DID NOT NEED. They also lied about a discount I would get, and took over a week after I dropped my car off to call me with their bullshit. My car has been driving fine without any major repairs for over a year since. Absolutely do not go here for repairs, unless you want someone to actively make your car worse and threaten you with fake "car won't start" scams. read more

Overall I will say this, if you have a strict budget, Nissan Napleton does not want your business nor cares to work with the budget you have. They will lead you on, have you wait 30-45 minutes and come back from their finance guy with the exact same offer. They are unwilling to negotiate nor work with your budget and or show you cars or suggest other cars that may be in your price range. Especially if you come with your own financing. So if you have $25,000 and no room to go up, go somewhere else. They have reconditioning fees of $1500 that is NOT included in the price of the car, which they wont negotiate and $510 admin/ dealers fee (understandable), and other fees/ packages that they will still force you to get. No explanations or signs of understanding. I felt like a waste of their time. I left there feeling very confused and disappointed. Plus they never offered me beverages or snacks! I also want to preface I do not think my experience was bad because of my salesperson, I honestly believe this is the environment/ energy they would give anyone in my situation. I think this review is more about how the business operates and a reflection on them. I was looking forward to working with Napleton, its such a beautiful store and seemingly the staff seemed great. I went to Nissan Napleton on Monday January 31st, 2022. I did my research on cars, the shortage of cars and the chip shortage. I am very aware of inflation and also the market value increase for the amount of a pre owned car. Napleton had my number one choice for a new pre owned vehicle. I initially was impressed by them because of their video messages they sent me. Plus they were woman. I had not at this point spoken to or received texts from women. So I was very excited to do business with a woman salesperson. Nissan Napleton is on the corner of Lindbergh and Page. You cannot miss it. It is the NICEST dealership I have seen. And I had already visited 3 dealerships prior to this one. The inside was very clean and modern and just wonderfully designed. The bathroom had such details and just everything about the place was designed well. I was greeted by a woman named Jamie. I was excited again to work with a woman. I also noticed that the staff seemed diverse and friendly with each other. I really loved seeing that there were Black women working there as sales women. Jamie is definitely a woman about her business and was very straight forward. We drove the car I wanted to purchase (At this point this was the first time I drove a car from a dealer.) She directed me where to go. She humored me in small talk and still was on her Ps and Qs. It is good to note the car was priced online for $23,750... Back at the dealership, what I hoped was negotiations were going to take place. I mentioned the KBB values, she seemed to not care, I gave her my numbers she looked at me trying not to seem insulted. Her energy is very business like. The only time she seemed friendly and kind and smiled was when another woman came and talked to me. That woman and another woman were a bit more friendly and personable. I think dealing with customers she has her game face on and I cannot be upset with that. She is a woman about her business. She went to the finance guy a few times. The last time she went I was sitting for 45 minutes, she came back and said they could not accept my offer and that was the end of it really. I honestly think she had me waiting just to seem like the finance guy was doing something. I dont know this for sure, but if they came back with the exact same offer, they never tried to help me out. She never suggested other cars, did not really seem to care that I was rejected. It is what it was. It was a cold experience and as much as I would have loved to buy from that beautiful dealership, I will never. They clearly have certain standards which I do not meet. read more

Napleton St. Louis Nissan - Same deal they gave me before negotiations and the same deal they came back with - Car Dealers Near Me - Saint Louis, Missouri

If I could give this establishment zero stars, I would. They sold me a vehicle that was bad, that I'm sure they knew was bad. A month later after I've made several phone calls to them, I'm still trying to settle the issue. I needed a car a month ago and I still don't have one thanks to their ridiculous business dealings. Stay away and go to a different dealer read more

Can't be trusted. Very misleading advertisement. I was scheduled an appointment today to see a specific car that I saw online (Tesla) . When I arrived I was told that it was sold, but they can show me other cars. what a waste of my time. They used the bait-and-switch advertising so comfortably. I was shocked. one stat is the minimum I can provide. 0 is an more accurate . read more

A car from this dealership was driving through my neighborhood at least 20 mph over the speed limit, hits a dog, keeps on going. Takes a turn where he spins out the backend. I was driving at the time and was able to follow just long enough to see him get on the highway. He was a white male driving a silver Audi with license plate D2544-AA. I googled dealerships and went to this dealership just down the road and found the car. So on top of all of the horrible reviews here these people are dog killers and crazy drivers. Don't go here. read more

*BUYER BEWARE* I came to this dealership a couple weeks ago to purchase a vehicle. I have purchased many cars over the years, but this was the absolute worst experience I've ever had. I ago in to ask for a particular vehicle, and they do the usual salesman bull crap and say that vehicle just left. So they can sell me something with a bigger price tag. My first mind was to leave, but I was in a rental that I had for the day. So, I stay there. Isaiah pulls up a vehicle that is more expensive of course. When I come outside to test it, he has the trunk up and all the doors to hide this huge scrape on the back of the trunk which I didn't see until towards the end of the process. We come back from the test, and start the buying process. My salesman Isaiah, Ron, and Dylan kept trying add their products to the total price of the vehicle. I mean they literally kept trying to bully me into saying that I'd buy it. They ended up taking it off, but they were mad. Finally, got to the Financing lady Lisa. She was horrible. She kept all of my paperwork, and some information Isaiah gave me because she said she could get me a better interest rate. So, finally when everyone has left for the day at almost 10pm I get ready to leave. I look at the trunk because the trunk has a huge dug out scratch on the back. I go back to talk to their financing manager Ron he says I don't have anymore money. I'm like what? You haven't even came and looked at it. So, I don't want the vehicle I tell Ron and Isaiah. Isaiah says well you'll have to come back in the morning to get your check. I give them the keys and get ready to leave. Isaiah comes out before I leave and says that They will take care of the trunk. Talked to the Financing lady Lisa on the phone next day. She says that she can get me a lower interest rate, but I would have to take the GAP insurance and the extended warranty. The note would come out to an amount that I wasn't comfortable with, so I tell her no. She says then we'll just keep you at the higher interest rate. When in the next day to talk to Don the General Manager. I tell him about what all went wrong that day. He says that he'll talk to them. Don the General Manager says that it's illegal to give someone a lower interest rate by making them take added product. He also says the following Monday that he'd have a loaner vehicle so I could get my trunk fixed. Weeks have passed and they have still been giving me the run around about fixing it. I also try to get my original paperwork from Lisa and she's gotten rid of it. Lisa is also lying now saying she never offered me a better deal. Why did you keep my original deal for days then? I would not recommend this dealership to anyone. From the General Manager on down everyone here is dishonest. read more

Napleton St. Louis Nissan - Car Dealers Near Me - Saint Louis, Missouri

After playing phone tag, the Service Manager got back to me. Not only did he stay on the phone while double checking to make sure I got the emissions report, he also offered me 2 free oil changes and tire rotations. I appreciate him going the extra mile to right a wrong. read more

My husband and I came here a few weeks ago. We already knew what we were looking for. I test drove the car but it was out of our price range a bit. Well, it was not it was 16,999 online on their page, but it magically became 18,999 at the store after the test drive. Also I was kind of put off by the test drive, since the sales person got in the car with me( covid!) and held on to my driver license literally the whole drive( why?) and only let me drive around the block( who died and made her a road rule maker?). But I thought I might like that car and my husband and I preceded to let them appraise my car hoping that would sweeten the deal. The sales person took my keys around 4 pm, gave me a quote on my car and when I asked for my keys back she ignored my request and started to give me the price break down. We said we had to think about it and asked for my keys back. She went on the back and proceeded to ignore our request by bringing back a sales manager and trying to make the offer a bit better. We refused and asked for our keys back. Got ignored, got a little bit better deal again. Asked for our keys back. At this point I was feeling very tired and hungry, oh did I mention that I am pregnant?! I did to them so they don't waste my time. The lovely saleS person offered me snacks and water and I refused since most of the dealership staff did not wear mask, they wore chin holders or nothing at all. And I am pregnant!! Wait for it, it gets better! We walked outside to make a point that we want to leave, she came back again, does not have our keys and gives us a little bit of a better deal, and I just gave up, blood sugar low, back hurts, super tired, we went back and agreed to put $500 on the car so we could possibly buy it after the weekend. Sales lady tried to push to sign sales paperwork too, but at this point most of my body was resting on her table because of how tired I was and I raised my voice and demanded my keys. She finally brought them. You know what time it was? 6:30!!! We went home and realized that we were played even more when I did the math compared to other dealerships. I called first thing Monday morning and said we did not have the cash for us to pay for this car and we need our deposit back. We went in after work to get the money back. Got it put back on our card and left. Wait for it... instead of putting money back on our card they charged it another $500(!!!!!) they called us 2 hours later when they realized what they did because of communication problem( I am sorry, you are two Americans, you two should be able to understand each other!!!) and as a foreigner who was not a part of the conversation I don't understand what is there to understand! So there you have it! Do not go to this dealership! Do not give them your keys! Get ready for some major covid exposure there! read more

Beware when it comes time to talk price. When KBB and Carfax and Nissan all agree that a car should have an MSRP of $8-10,000... they'll set an MSRP of $12,000 AND charge you for the repairs they had to do to make it sellable, so they can "discount" it back down to $11,000. Question it, and the customer service goes from 5 stars to "We sold it to another customer while we were talking price with you. Goodbye." read more

if you go to this place you better expect to be treated like a dimwit, because this place only sells to people who don't care about what they're buying. if you respect the business of car dealers, this place isn't right for you. I scheduled a test drive for a car I wanted to get potentially and I asked multiple times and they confirmed that I could. little did i know they thought I wanted to buy it right then and there and then drive it. Take your business elsewhere if you want to be treated like an American with a dream. Take your business elsewhere if you want to be treated like an honest individual who wants to test drive the car you will look forward to drive every day to your valuable business. I will never work with anyone who treats me like how these "business" people did to me. I'm a car guy and I love every car and respect every owner. Trust me when I say do not let these people stomp on your car dream and rip you off. Thank you for reading this. Get a car that's right for you. Get a car that you're allowed to test drive before you spend a fortune and hard earned time working to get a car you will fall in love with every day. keep chasing your dream, you will get there. We the people. For the people. read more

I did not appreciate the pushy sales tactics and lack of ability to follow up. I had my trade valued when in the showroom as trade in on a Titan in mid January. I was told I would receive a call the following day for the trade value. Days later I receive a call telling me I need to come back to have it revalued by a different manager. I passed. Even after this, I continue to receive automated email after email to win my business. It has been over a month since my visit and I received another one today (March 1)! Early on I replied asking to delete my information from their system. Apparently the response to this request was to simply change my name to "Do not call Patrick". I can guarantee you I will not be buying a vehicle from your dealership due to lack of professionalism. read more

Napleton St. Louis Nissan - Example of automated email and "Do Not Call Patrick". - Car Dealers Near Me - Saint Louis, Missouri

The quintessential pushy dealership. Lied to me about my loan term until I got to the point of signing the paper, wouldn't have even known if I hadn't paid attention. Salespeople were unknowledgeable, basically reading the marketing blurbs I could read in front of me. "Test drive" was a glorified trip around the block, hardly a chance to get a feel for the vehicle. Stupidly expensive "Napleton Experience" is a paltry value, essentially paying an extra grand for two oil changes and a tire rotation. The worst part was that I was in a bind, and I needed a car, so I took the deal, anyway. Now that I'm trying to pay my loan, I find out they put my SSN into the loan papers wrong, so I've got to deal with all of that, too. They can put up a shiny new building, but it won't hide the deceitful nature of those within. read more

This car purchase from Javuan Banks was the best ever! I had a very fun time here and they had free coffee and popcorn too! read more

Napleton St. Louis Nissan - Car dealership - Car Dealers Near Me - Saint Louis, Missouri

Apparently, "FINAL PRICE" has a whole new meaning at Napleton. They wanted an ADDITIONAL $1600 BEYOND the "final price" for things like inspections and cleaning. They lied and told us those costs were mandated by "corporate". I called corporate and they said they have absolutely no control over how individual (franchised) dealers set their pricing or advertising. Frankly, they (corporate) didnt seem to care too much either. This isnt about pricing or negotiating, its about false advertisement and manipulative scheming. Its unethical, scuzzy business practice. Im going to notify the FTC and BBB. We initially test drove and we were $1000 apart in negotiations, since they tacked on their $1600 fluff, so we left. 3 days later, they dropped the internet price by $500. Youd think they would give us a call to renegotiate since we were serious buyers, but they didnt. Our salesperson did not appear to be motivated to sell, as demonstrated by not following up with us after lowering their price, her constant manual use of cell phone during test drive and lack of knowledge of the product she is supposed to be selling. They pass you off to 4 different people, and no one seems to have any knowledge or authority except for one guy in the back. Meanwhile, they have 6 employees in the showroom all standing around blabbing with one another. I'd say it appears more like a jobs program. Now we can guess why they need to manipulate people into paying the additional $1600 fluff. They are so unorganized that they gave my husband the keys and some documents as though he was through but he hadnt even paid for the car yet. Typical car-selling scuz. Go elsewhere. read more

I am in the market for a new Nissan Versa I had email contact with Shermaine Jewell. I had requested a final price, including any and all fees(destination, etc...). I live 220 miles away and I didn't want to make the trip without a firm, final price, not including sales tax. She(or he) used wordplay one might expect from someone trying to mislead another. Here is what followed: Jewell: I spoke with my sales manager and if you finance with Nissan, he will honor the 11,470 price. Me: If that is the price, including all fees(not including sales tax), I would be happy to travel to St. Louis to finalize. Jewell: No sir taxes, and all fees is(sic) not included. Me: If fees are not included, what, exactly, do the fees amount to? Jewell: Mr. Dale, the fees will include admin fees. You will have to pay your own taxes. She(or he) was evidently trying to mislead me by using the broken language of an incompetent lawyer. I concluded that, absent any straight answers, it would be best to shop elsewhere. read more

Unprofessional, constant phone calls and text messages that will not stop. I had been there 2 times for service about 3.5 yrs ago and never had a good experience and will never go back. I keep having to block numbers and tell them again and again to stop calling. Got a call last week and a 2 text messages today. One said I was now opted in to receive text messages. Ummm, no I never opted in for any contact at all. I keep telling you to leave me alone. When will it stop? I didn't even buy my car from you and unfortunately I made the mistake of trusting you with service which you screwed up the first time and had to fix at another time. DO NOT GO TO THIS DEALERSHIP. Try Bommarito Nissan instead read more

Had an appointment with them on the booked for about 2 weeks. Showed up to my appointment 5 minutes early just for the attendant to turn me away because the "mechanics had already left for the day". I asked why they let me make an appointment if the mechanics wouldn't be there and they didn't have an answer for me. Very disappointed that they weren't organized enough to take the time and check this before I came. Irritated that I wasted my time.This location needs to work on their organization and planning read more

We had purchased a car from them & on the day of pick up we notice a big scratch on the driver's passenger door , which was not there when we looked at it in the previous Friday . After many attempts to contact them , they have not returned our phone calls or attempted to make this right. The sales Rep named Gabe could not ever give us a complete answer without going & asking someone else . You could tell by his facial expressions that he was aware of the scratch , but totally avoided the question as to how it happened! Bad experience from beginning to end . Will never go back !!! read more

Josh the sales representative was pleasant , unfortunately he can't seem to make any decisions without involving the sales manager and GM. This was the worst car buying experience. You already know there is going to be some level of distrust but I left feeling disrespected and financially violated. After negotiating the deal, I declined the lo jack and they told me I had to buy it because it was already installed in the car so they took the sticker price up $960. I am filing an official complaint with Nissan corporation. I was warned my experience would not be good at Napleton , I wish I had listened. read more

Buying or leasing a new car shouldn't be as much as a hassle as these guys make it. Also, buyer beware - they offered me a lease for an identical vehicle at twice the rate that Bommarito offered it. They completely screwed up the calculation or were just downright dishonest. Luckily, my background is in finance and saw the issue. This was after spending an hour on the stupid car dealer questions that didn't need to be asked because I had already contacted them via internet on a specific vehicle sitting out front. Do yourself a favor and go to Bommarito or St. Charles Nissan. read more