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    Spirit Lexus

    2.6 (111 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 3 months ago

    Services - Spirit Lexus

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    15 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Spirit Lexus Photos

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    Recommended Reviews - Spirit Lexus

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    I brought my car here for service (first and last time) and after bringing it home I noticed fresh paint scratches on the hood. It's as if the hood was open when they raised it on the lift and it collided with something overhead. Spent $2200 in routine maintenance to get my vehicle damaged. They either have such a lack of attention to detail that they did not notice the damage or a lack of integrity to report it. Now I have to get it fixed out of pocket. Find a different Lexus dealership for service and avoid this one. Read and trust the reviews on this one.

    Dirty car after the "complimentary" wash

    My experience with sales was EXCELLENT. Alan was great and helped me find the car I wanted. My car is only 4 months old and a rock hit the windshield and it needed to be replaced. It took from Friday until Monday to reach a person to schedule the repair. The call center person said "They're so busy we can't reach them half the time". Finally got a voice mail for Charles but prior to that, Travis told me he could send an email to Derek ( which he never got ) to call me as this was the advisor I typically worked with for my previous car. Charles got me an appointment and a loaner. He said it would be all cleaned up when I got it. I take the loaner in on Saturday and go get my car. A young guy that worked there took my loaner key and sat me in the waiting room and said he would tell Charles so I could get my car and be on my way. More than a half hour later I'm still there . I stop an advisor and tell him all I need is my car and I ended up waiting for 40 mins altogether to get it. I tell him Charles was my advisor. Guess what ! Charles isn't there today. Office is dark. So I sat there for 40 mins of my day waiting for someone who wasn't even working. I finally get my car and it's FILTHY! No complimentary wash.... This was the worst and what's more I bought the service package because I was told it would be more convenient . Time is valuable... and my time was not respected.

    LC500 Convertible

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    4 months ago

    Heck No, nice facility but awful service and mismanagement give you the runaround and give you false information constantly not worth it

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    Page 1 of 3

    Ask the Community - Spirit Lexus

    Review Highlights - Spirit Lexus

    My dad has purchased 5 cars from Plaza Lexus before, so I figured I would head in to see what all the hype was about.

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    Ackerman Toyota

    Ackerman Toyota

    3.5
    (146 reviews)

    Had a great experience. Brought the car in for a Software sensor recall. Met Justin , my service…read morewriter. He explained all that was going to happen and what was needed. He was very courteous and professional. I knew it would take sometime to complete. dropped it off at 8 am and it was done by 2:30. I paid for the the car it received the free oil change for life Had the tire rotation done too. I am good to go. Thanks Justin!.

    I'm going yard with this review of Ackerman. Their service department was exceptional.. My overall…read moreexperience was flawless and I'm rewarding them with a full 5. I scheduled the the appointment over the phone. I live out of town, but my son's car is in Saint Louis where he attends college. I set it up when I would be in town. My appointment was for an oil change and tire rotation early Saturday morning. The Bay Area was so clean you could eat off the floor. The initial staff was friendly. He took me in immediately and I met with a service advisor Vincent. The waiting area was clean and comfortable. Complimentary bottle water and snacks are provided. My advisor came out to speak with me on recommendations for additional service. With the mileage being close to 90k performing a more extensive service with fluids and replacement of spark plugs. I agreed. He also said I could locate a coupon online and use, even from another dealer. With a more extensive service they needed two more hours. The car was completed at approximately the three hour mark. They also at my request removed an insurance beacon and scraped off the glue residue. Checkout was smooth and I utilized a 10% discount. They take all major credit cards. I was given my paperwork. The staff were friendly and professional. I would recommend and will return.

    Autohaus BMW

    Autohaus BMW

    3.0
    (86 reviews)

    This was the first time I've been at this location and I also got to meet the owner Peggy. She was…read moreso wonderful and so kind. She really goes above and beyond for her customers. I really enjoyed that she had Oktoberfest for her customers which included hotdogs, brats, cucumber, salad, potato salad, and so much more Oh, and I can't forget nothing Bundt cakes that she had as well and made sure all the staff got one before customers because she wanted them to feel appreciated It goes above and beyond and really cares about their staff. I dealt with Brandy sales associate and she was so lovely to work with. I highly recommend her market for a new or new to you BMW

    I brought in my 750i due to issues with a sensor. That repair plus three preventative maintenance…read moreservices totaled $ 1500. When I was checking out, I handed the gal my credit card, she processed the transaction and I left. Before leaving, I texted my son, as there was a T-shirt in the boutique I thought he would want. I left the dealership and several minutes later he texted back that he did want one. I drove back to the dealership and there was a different gal at the payment desk. While she was processing my purchase I was standing at the counter and there was a plastic frame holding a piece of paper. I turned it around facing the boutique and read that there was a 2% charge for credit card purchases. I totally get the reason for Autohaus to charge that, however I was not informed by the first cashier and if I had been, I would have simply given the gal my debit card and avoided the almost $ 30.00 charge. I spoke with Chris (Service Manager) and he said he would 'look into it" and get back to me. I have not heard from him, and it's been 2 weeks. I actually saw Peggy W (Business Manager) at a car show last Sunday. I explained the scenario to her, and she was very unempathetic, and dismissive with me. She immediately went into a rhetoric of "Oh well, I'll have to remind them again to mention that". She had the opportunity right then to "make it right" by offering to do something but instead started picking up brochures telling me that I had automatically been enrolled in a customer loyalty program. Bottom line- I would like that 2% ($ 28.50) credited back to my credit card. Once again, it would have not been an issue to use my debit card and I certainly would have if I was aware of the fee. I purchased my vehicle from Autohaus and have gone there exclusively for all maintenance and repairs. With how rude Peggy W. was and how unwilling they are to make this right, I'll most likely be looking for another dealership.

    Frank Leta Acura

    Frank Leta Acura

    2.9
    (133 reviews)

    I could not be happier, when you call and Amanda answers the phone you immediately know this is it…read moreand then when you walk in the doors you know it is true. I felt taken care of immediately with the sales manager, Christine. Everyone is "just" happy. Frank Leta came highly recommended by a neighbor and because of that she will be getting a referral fee. I say, make it your place to purchase your next vehicle. Also, check this out, I got more for my trade in than was offered by Carvana or Car Max. Thank you for treating like a valued customer.

    I am writing this after five months of constant frustration, and I want this to be clearly…read moreunderstood by management and anyone considering doing business here. This problem began in October 2025. After trading in my 2020 Nissan, I requested cancellation of my warranty and GAP coverage. From the very beginning, getting assistance from the Finance Department was difficult. They rarely answered the phone. I had to call repeatedly -- sometimes multiple times a week -- just to get basic information. I completed the required cancellation forms and when I noticed my mailing address was incorrect, I immediately called to correct it. After repeatedly following up, I was eventually told by Daniel, the Finance Director, that everything had already been submitted and processed. I was specifically told that I would receive my refund by mid-December and that I did not need to keep calling or worrying about it. December came and went. No refund. At that point, I resumed calling. Once again, the Finance Department would not answer. Emails went unanswered. I had to involve BDC (Amanda attempted to assist me), speak with sales representatives, and even sales managers -- all of whom were aware of the situation and attempted to contact Finance on my behalf. Despite multiple departments being involved, nothing was resolved. Then in January, after months of being told everything had been processed, I was suddenly informed that the cancellation had not actually been completed and that I needed to provide proof of payoff documentation. This raises a serious question: if the cancellation had truly been processed in October as I was told, why was payoff documentation suddenly required in January? I immediately contacted my bank, obtained the payoff confirmation the same day, and sent it over without delay. I asked multiple times if there was anything else needed from me to avoid further issues. It is now the end of February. I still have not received my refund. For five months, I have been calling, emailing, following up, correcting misinformation, and trying to get someone to take accountability. The only consistent response has been vague statements such as "we sent the request" or "they'll be back Monday." Five months is not a processing delay. It reflects serious internal disorganization and lack of accountability within the Finance Department. As someone who works in the automotive industry myself, I understand how cancellations are handled. This timeline is not normal. Customers should not have to chase a dealership for months to receive money that legally belongs to them. This has been exhausting, disappointing, and completely avoidable had proper follow-up and professionalism been exercised from the beginning. I strongly urge management to review how the Finance Department is handling customer funds and post-sale processes.

    Enterprise Car Sales

    Enterprise Car Sales

    4.2
    (22 reviews)

    Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

    I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

    Jay Wolfe Toyota of West County

    Jay Wolfe Toyota of West County

    3.5
    (166 reviews)

    We've bought two cars there. Always great service, and had a cup of coffee while I waited. Faster…read morethan anticipated -- and they included a free car wash.

    This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

    Spirit Lexus - car_dealers - Updated June 2026

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