I have a 2014 Ford Escape. I could probably stop right there because if you know you know, with issue however because my car had two I took it into this dealership for service. They my car for a total of three weeks, and in the end, they refuse to do one of the recalls. recall was for door lock which they all of my door which was which is why they got a three star review. the issue with my coolant is one that they refuse to service. After having my car for three weeks, not returning phone calls, not returning text messages, and just literally giving me no updates on my when I asked for them, which led to just pure frustration. Not having my vehicle was becoming way too expensive with getting back-and-forth to work and they did not offer a courtesy car. When I went to pick up my they gave me literally a book of papers in which they have sent to Ford to get approval to do the recall service. My car had been involved in a minor accident, which had nothing to do with what my car was, therefore. The only damage to my car was my front bumper that is it they gave me for not they stated that they did not know what shape my engine was in because of the accident. Excuse me, they are a whole dealership, there should have been a way for them to determine if my motor, which I'm sure it was, suitable to withstand the recall. I'm done with FORDS. read more

Great purchase experience with Mike Wheeler and team at Suntrup. Professionalism and attention to detail made our purchase effortless and efficient. Shout out to Kayte too for her professionalism and personal concern in our experience at Suntrup. Way to exceed expectations folks! Stay awesome. Elissa F. read more

Want to know why you can get a service appointment here while other ford service centers are booked? Because the service/parts center is full of rude clowns. Extremely rude right when I walked in the door, like "yeah, what you want?" vibe. Evidently you can make an appointment whenever but they expect you to just drop your car and come back some other day. They blamed the online system for allowing scheduling - THEN FIX IT! I could write a short story but overall, I will never step foot on their properties again. Bait and switch tactics. Usually you choose the dealers service to get a quality experience despite the uptick in price. Not this freaking place, may as well go to a hole in the wall. read more

Clayton helped me so much. He answered all of my questions and got my brakes fixed. Would come back just for Clayton's help.

We purchased an F150 a little over two years ago. They sealed an oil pan with silicone and it is now failing. 3 other mechanics told us this is not correct and now Suntrup wants $2k to fix it?? We had problems after purchasing this vehicle. We paid cash. It was paid for and we still didn't receive it for 5 days due to this very issue. We have had not help from the service department. This whole location is a scam!!! No one even bothered to call us regarding this problem and the truck has been there for 3 days. We got some bullshit excuse about "if you would've brought it in December blah blah blah" No customer service what so ever. We are currently in the market for 2 new vehicles and will not use and Suntrip location or affiliates. They do not stand by their work or vehicles. They just take your money. read more

The service department is a complete disaster. I've had the worst experience here with incompetent individuals. It seems like everyone is running their own little department and not contributing to the overall service. They lack customer service orientation, likely because they hire people without any relevant experience. The appointment-making process is equally frustrating. No one can provide any assistance, and you can't argue with these idiotic people. read more

Eddie Jones wasn't friendly at all, he wasn't clear with his test drive instructions and we didn't have a good experience. The Kia EV6 that we test drove also needs a new battery... was only getting 142 miles range... not a good dealership. read more

If anyone needs a car, go see Mike Wheeler. Friendly, knowledgeable, just all around nice guy. Thanks Mike for all you did for us.

Took truck to dealership for rodent damage repair with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for almost $1,000 to install a $79 part. They said nothing about the hail damage but they obviously knew about it. They credited $200 to the invoice. They claim the "mileage in" on the invoice was incorrect even though they input the mileage. The gas gauge indicated about 80 miles worth of gasoline was used. They claim the hail damage was not their responsibility even though they could have moved it out of the weather. It can be fixed-probably-but I'll be left with a "diminished value" vehicle and a $1,000 deductible. Never again. read more

I would probably find another dealership. They will try and sell you a brand new car thats dirty and then tell you that the car wash guy is out that day. Then you get home and wash it, it turns out the car is scratched. Then when you try and get it fixed they'll tell you the scratch is to deep and that there is nothing they can do about it. Finally when you try and get the new car titled. The DMV will tell you the paper work was filled out incorrectly. So you will have to go back to the dealership to have them re-do the paper work. You will have to wait however because the sales person that helped you only works two days a week so the secretary (who is lovely btw) will have to help you. Just be prepared for this reality. Otherwise ok I guess. read more

Very poor experience waited over an hour when the salesman said he would be back in 15 min. They did not offer the deals they had online and wasted 2 hours to get nowhere. I recommend taking your business elsewhere if you value your time and money read more

I have never dealt with a sales management team who did not want to work with a customer to buy a car they know they will not sell. Find another dealership to buy a car from. read more

Extremely untrustworthy. Repeatedly made promises that aftersales issues would be taken care of but refused to put anything in writing and simply stated I would need to take their word for it. Over a month after my purchase, they still could not produce a title for my vehicle because of "issues with their titling partner" leaving me with an expired temporary tag and no way to register the vehicle. Multiple requests for an additional temporary tag due to their issues went unresolved. Calls to my sales person Mike Kearns went unreturned and requests to their titling person Jamie Sutton were ignored because they were not her department. I would strongly suggest not doing business with this dealership as they have shown their true character and "Trust me, bro" business style. Once they have your money, they do not care to follow through on their end of the transaction and will flatly refuse to make good on their promises. read more

This is not a standard 5 star review, because I'm about to tell you about how my day with the service department went wrong. I called ahead, got a quote, set up an appointment, and went in for my one hour installation job on a Ford accessory I bought from their parts department and was having installed by their service department. Seems like it should be a slam dunk, easiest type of appointment. Well stuff happens and that's not how things went. Without getting into specifics, I'll say that I found myself at the counter to pay with ammunition for my argument ready and waiting. I was prepared to have to fight for a fair deal, and I'm writing this review because of how great it felt to realize that I didn't need to. It seemed to me that a mistake was made and things took longer than they were supposed to, but instead of leaving feeling over-charged and with a conviction that I'd never return for service there, I'm writing a 5 Star review. I'll mention in case anyone reading this is wondering if I threatened to write a bad one or offered up a good one as an incentive to take care of me, that's not the case. I'm writing this review because their service earned it, and I appreciate the way they handled their business with me. Jeff did an absolutely stellar job of making sure that I was taken care of without me needing to fight tooth and nail for it. Things happen, especially as it comes to work on cars, but he recognized my situation and that my expectations were reasonable, advocated for me to have what I expected be my outcome turn out that way, and I will be bringing them more business in the future as a result. I'm a firm believer in the idea that you can't control everything but you can control how you respond to it, and I was very satisfied with how Jeff and his management team responded to this situation. Well done, Suntrup team! PS: the new lights work great and I'm thrilled to have the installation complete! read more

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if i could give them 0 stars i would ! they charged me for a diagnostics but cant find the problem! told me they didnt hear anything .. soon as i pull off the lot the sound is loud as a marching band... they lie and mislead their customers ! the service department is cramp . dont ever go there. scam scam scam !!!!!!!! how you charging for anything lazy pigs ! THEN SAID THEIR MECH. SERVICE 15 in one day ! HOW ??? YOUR RUSHING AND LYING TO CUSTOMERS! NEED TO BE INVESTIGATED IMMEDIATELY! read more

Broken promise after broken promise In the service dept. "You should get a call back in about an hour." Nothing. Next day, the same thing. The 3rd day, the same thing. No response to my questions about my vehicle. This is the third time in 3 years the vehicle has been in the service department for the exact same thing. It's never been fixed. On top of that irritation is the frustration of being put on hold for 7 and 8 minutes at a time, only to be told someone would get back to me. I'm still waiting. read more

The service department is horrible. They won't answer the phone so you can find out if the vehicle is done. I tried calling at least seven times and nobody would answer the phone. I was finally able to leave a voicemail on Morgan's voicemail. She called me back a couple hours later to tell me it was done and she left me a voicemail informing me of that four hours earlier. I had no voicemail. We're in the market to buy a new car, but not from Suntrup. read more

They seem too busy to do a thorough job. It's all about the Benjamin's. They booked me when they had a staff meeting. Apologies ex-cepted.

Very poor service and understaffed. Brought my nieces car in for 8 AM recall appointment. Called for an update around 3:40pm. The Car was still not looked at nor can I get anyone on the phone for a status update. Ended up just driving there to pick up the car. There are plenty of other Ford dealers in the area that can most likely beat this service. read more

this place is a complete scam! Car salesman promised free oil changes as long as I come to them, changed my oil FOR FREE TWICE then today they're clueless and this isn't even a thing smfh Called several times asking about what is covered under my warranty and nobody could find it, then the systems go down for weeks so they "couldn't access anything" but all of a sudden they find a warranty that I signed stating they don't cover oil changes but it's apart of my maintenance that they cover but it's not free ‍‍‍‍ I almost snatched the clerk over the counter bc she played like she's never helped me and they had no paperwork of my previous oil changes with them FOR FREE! 10/10 DO NOT RECOMMEND read more

100% do NOT recommend even making an appointment here. I made an appointment last Saturday for the next Saturday at noon to look at a car, once I got there they were pulling the car away as I was told "We just sold this to someone else." They verified they signed papers and sold it without letting me know someone else was looking at it. I received a text from the dealership 2 HOURS prior to looking at the car asking if I was still coming as well as a picture of the car. I said yes obviously. We drove an hour and a half to come look at this car. I would stay away from here as much as possible. read more

I have been on the hunt for a new car for several months now. I went to suntrup ford in Westport a few weeks back and was pleasantly surprised. I felt at home right away when i was greeted by a young man named Martin. He helped me find the right car for me with relative ease. I will be recommending my peers to come here! read more

I purchase vehicles from all over the country for both private and commercial use. I've been doing this for 15+ years and I've purchased cars from almost all 50 states and dealt with countless salespeople from many different dealerships. That being said, Brandon Wallace, a salesman at Suntrup Ford Westport, is by far and away the best salesman I have ever had the pleasure of working with. He is knowledgeable, detailed, transparent, fast, and reliable. He is honest to the point where he points out a dent the size of a pebble before making the sale. He points things out that risks him not making money, and that's the kind of honesty that would truly make the car-buying experience enjoyable, rather than stressful. If all salespeople were exactly like him, every consumer with any purchase would walk away feeling happy and confident in their purchase with zero buyer's remorse. Brandon, thank you for raising the bar and making the entire experience feel like a walk in the park! read more

I will never step foot in this dealership again. After setting an appointment 3 weeks in advance to have a car looked at, dropped off car and never heard anything back, contacted them late that afternoon and they stated the car hadn't even been looked and they would not get to it until the next day. Go forward to the next day and same thing happens!!! Still hadn't been looked at, decided at that time to bail and pick up the car to take to another dealership. How can they do this to working people who need to go to work? read more

I purchased my car here almost 2 years ago and the experience was fairly okay. I think it was quite stressful but I think anything that involves a large sum of money is stressful. This was the only dealership with the color that I wanted with the right model so I came here and even put down a deposit to make sure they hold the car for me while I sleep on it for a couple of days. During those days, the car salesman called me several times which I thought was quite irritating, but sure, he's only doing his job. I was preapproved by my bank and had a number in mind of how much I really wanted to spend but didn't want to exactly share all the information beforehand. Anyway, however rough it felt for me, I ended up making the purchase. They do give you your first oil change for free so I came back for that at 5000 miles. Also, when I made the purchase, I pointed out that the trim on the left passenger window is falling off and the salesman told me it's just a simple fix and it was fine during delivery. They had tucked the plastic trim back in and it held for maybe a week. I mentioned this during my first service with them and the guy said he will look at it and make sure it's fixed. Sure enough, it was back in like it would hold for maybe the life of the car. They called me less than a week later to check and I told them that it did hold up and thanked him for being so kind and checking up on it. Then a week came and the trim is once again hanging! Obviously, it wasn't really fixed. They just did a better job of putting it back up than I usually do on the daily basis. Approximately 3 weeks ago, I dropped off my car for an issue that is common with the make/model and I also mentioned that thing about my trim. Well, my car came home after an hour and a half of diagnostics because they wanted to replace the clutch and was told that it was on back-order. About 3 weeks later, I got a call back from Josh (the guy I originally dealt with when I first brought my car in for the issue) and he set-up an appointment for me and added a note that I needed a rental car as well. So when it was time to get the work done, everything went smoothly and after I picked it up, my car felt completely different. Almost like a whole new car! My trim, however, is still off and on but at least the main issue was taken care of. The service department has been more than helpful along the way and Josh even called me the day they were doing the work to make sure my expectations were being met because he didn't remember telling me that it will take a day and a half to change my clutch. Anyway, I feel like their service department is the main reason why I am giving this place a 4-star. I have had good service when it came to something that really matters and they do try to be as accommodating as they can which is more than what I can ask for. I say this because the first visit, I did not have a rental car booked but Josh did try and succeded in getting me one to use for a short time. As far as my trim, well maybe one day it'll actually get fixed. read more

Suntrup Ford Westport - Service Center Waiting Area - Car Dealers Near Me - St. Louis, Missouri

After waiting 6 months for parts that were on back order (and multiple calls to them), then another month for my appointment, my car has now sat at the service center for 7 business days and counting without being touched. Keep getting the round around of "your car is next"..."appointments don't really mean it's going to happen that day, just when we get to it". Currently there is no timeline of when my car will be fixed & the only thing they can say/offer is to call my extended warranty company to get me a rental. I don't need a rental, I need my car fixed and returned! Would NOT recommend. read more

Larry Persons is such a nice guy - and a great salesman. Ask for him and you'll get great service. We traded in our focus for a new fiesta and he gave us a great deal on it. Everyone else we spoke to was nice and the service was fast and efficient. What we liked most about Larry was that he was very personable and honest about all the various deals with could put together. There's also a finance guy named Michael Jackson, lol, and he's nice too. Not one person was pushy or aggressive with their sales and that's a very important thing to us when buying a car. We'll be back in a couple years when we want to invest in another car! read more

Suntrup Ford Westport - Our new Ford Fiesta! Thanks, Larry Persons!! :) - Car Dealers Near Me - St. Louis, Missouri

My son dropped my car off at Suntrup Ford Westport a couple of months ago because I am disabled and frankly I didn't want to risk getting covid. Jeff said that he would let us know when my car was ready but after not hearing anything by the end of the week my son went to the dealership to see when the car would be done, only to find out that our car was finished a week ago. When I called to speak to Jeff, he wouldn't come to the phone or return my call. I called back the next day and talked to Gary who promised to come to a resolution and call me back. My insurance covered four days of rental so because we didn't know our car was done a week before, I lost my $200 deposit. When Gary didn't return my call I called back and spoke to the service manager who was totally fine with the way his employees has treated a paying customer, and he actually suggested that my son's voice-mail wasn't working correctly. When I told him that I am disabled and don't have $200 to drive around in a rental car when I have a car, he said that I would be surprised at how many people leave their cars on the lot and that they are not obligated to call a customer more than once. Very condescending and unprofessional. No one mentioned the employees avoiding my calls and no one apologized for the rude behavior. Suntrup Ford Westport does not have service integrity, no matter what they say and I will never patronize their dealership again. read more

Suntrup Ford Westport - Car Dealers Near Me - St. Louis, Missouri

These boys are some assholes 0/5. Got sold $10,000 car with something wrong with the electric system and they won't even do a diagnostic without charging for it. read more

I will never be going back to this dealership again. During my test drive the salesman proceeded to tell me about how his ex-girlfriend had a miscarriage two days prior and how sad he is about it. He told me this 5 minute long sob story that I'm 90% sure was made up. I can't believe someone would actually try and pull this sales tactic, whether it's true or not. read more

My husband and I headed to Suntrup Ford Westport this past weekend to look at the 2012 Ford Escape. We worked with Tony, who is their internet sales person. He seemed very knowledgeable and really appeared to like his job. After looking over the car and talking some numbers, my husband and I decided to head home to discuss. Tony was in no way pressuring us to make a decision, which was a fresh change. After discussing it, we returned to test drive the vehicle. I absolutely loved it! We went back and told Tony we wanted the car. We didn't have to haggle over the price because my husband is part of the x-plan through his work. After we decided we loved it, we noticed a few small dings on the car (from hail). Tony immediately assured us that they would schedule an appointment to have the dings removed for free and have a loaner car for me available during the appointment. After getting approved for 0% financing, we signed a few more pages while Suntrup had the gas tank filled and the car cleaned. By the time we were done signing, the car was ready and waiting! I will definitely recommend Suntrup Ford to my friends! read more

They take parts from one customer's car and put it in another. They also do work without discussing it with you first, then add it to your charge, claiming the work was necessary. My car has been there for 2 months. I've been getting nothing but the runaround the entire time. read more

My boyfriend and I tried to buy a car here with not so good credit. Mike Eime (one of the dealers) strung us along for over a week, promising we were gonna be able to get the car we were looking into. We go back in today to see the progress of the deal but Mike wasn't there and they said instead of the $500 down that was gonna be what we had made a deal with they wanted $1000 down thus resulting in no car and no deal. Being a delivery driver I need a car. So more than likely me losing my job. On top of that I have another car being worked on that I needed to get legal papers out of. They refused to allow me in my own vehicle, TO GET LEGAL PAPERS OUT OF! Their word is no good, don't go here if you want to buy a car. read more

FALSE ADVERTISING!!!! I found a ford transit connect on the internet at the suntrup website with a substantial discount. I called to check if that was right and was told it was. Went in to drive it and buy it outright. They tried to add the shipping charge and a paperwork charge back in. That made the price 1395.00 higher than the advertised price which clearly showed the shipping charge was included in the discounted price. VERY DISHONEST!! I walked out of course. As far as a paperwork charge goes, how is that even possible on a cash sale? What Paperwork? You need to sign the title? FAT CHANCE. read more

Bought a new F250 from Malik at this dealership. I normally shop closer to South County where I live but these guys had what I was looking for so I went over to take a look. I could not have been treated any better by a salesman than I was by Malik. Not pushy at all (which is a show stopper for a picky guy like me) he was a true professional all the way. I took delivery without any hassle from anyone and I plan to be back to see Malik and the team every time I'm in the market for a new vehicle which is almost annually for me. Give them a shot like I did, I think you'll see what I did. read more

Jeff Layton was useless. I've spent many years in the service industry and I would never treat someone the way he treated me. This is why I hate dealing with dealerships. read more

Let me start with a compliment as I have very few good things to say about this place. I shopped around dealerships in our area and wasted plenty of time talking to sales people just to not walk out with a vehicle. At Suntrup Ford I was in and out from when I was engaged by a sales person to when I drove it off of the lot in about 2-2.5 hours which is pretty good for a dealership and that even included a test drive. Little did I know that the time that I saved on the original sale, I was about to give back 5 times over in trying to get issues resolved. My problems started almost immediately when I was handed the key. My sales guy insured me that there was nothing to worry about and all would be ok on the following Monday. On Monday he developed a sudden case of amnesia and everything went down from there. Suntrup Ford is not an ethically sound place to do business. I don't know how their new car side of business works, but their used car side of the business is absolute garbage. I purchased a used vehicle from this place and had 2 of my issues addressed to my satisfaction. They did get me an extra key free of charge (about a $350 key if I had to buy it) after I had to call up there 3 times and then talk to a couple of managers face to face. My sales guy just mindlessly told "its asis man" even though he never mentioned or asked if I was ok with taking the vehicle with one key. Had I not pushed back I would have just been screwed over on that. Their Business Manager also promptedly got me taken care of when I couldn't register my vehicle because their guys didnt do their due diligence when preparing my paperwork, so props to her for being on top of things. I never did get my remote start that the vehicle was advertised with, they tried to claim they meant push button start even though that was listed as a separate feature along with remote start. That's neither here nor there as if that was my only issue with this place I would have just moved on and purchased future vehicles elsewhere. When I talked to my sales person about all of the other issues with my vehicle, he couldn't have cared less. His definition of working with me to make me happy was to trade the car back in at a $5500 loss after only owning it for about a month and a half at the time and driving it about 600 miles. His excuse was "it depreciated in value". I then moved up the ladder to reach out to his manager. The used car sales manager was a pain in the rear to get in touch with and on top of that when I finally talked to him, he was deceptive and vague about their plan of action when it came to finding me a resolution. When I asked him to please elaborate he ran off and sent my original sales guy back to me to offer me 3 years free oil changes and tire rotations for my trouble, which didnt resolve my issues at all. I will leave these people nameless as this isn't a personal attack against these people, but the way this dealship does business. The number of times that I had to go back and forth to this place to address the same issues was insane and a huge waste of my time. My best suggestion is that if you want a pleasant car buying experience, do not go to this place. By the way Suntrup Ford don't even bother leaving a response saying that you are sorry for this experience and to call you so we can make things right. I gave you 3 months to make this right, I was understanding and you failed me miserably. There is ZERO chance that you will be getting any more of my money or any money of any one that I know! read more

Poor service does not even begin to describe the experience here. No one answers the phone- so I went there to order a part. While there I thought I would give the service manager some feedback. She started the meeting with, I only have a little time, I have a meeting. I got up to leave. Far be it that a customer would interrupt your day! She insisted I stay. I gave he t the feedback then ordered the part. Fast forward to the appointment day to install the part. The service guy says I made the wrong appointment. I share that the part guy only needed to order the unpainted portion. He then comes to me and says they ordered he wrong part and I will have to reschedule another appointment . I walked out. Marshall ford had the part in by noon that day. I will never go back to this poorly managed business again. read more

My Husband and I bought a car from this dealership in May. We brought the car back in not even a week after we bought it, the check engine light came on. The dealership checked and said it was nothing to worry about, then turned the light off. I called a couple weeks later, since the light came back on, went back into the dealership, they told me it was the catalytic converter (which is covered by the 3-month warranty but not the extended warranty). They still did not fix the issue and we are 4 months after I bought the car, and I cannot get it registered since it will not pass emissions. I must have the catalytic converter replaced which is upwards of $2500 that I don't have and shouldn't have to pay for since the car should have been able to pass emissions because of recently buying the car. DO NOT go to this dealership as they will sell you a car that you cannot register!! Extremely upset and disappointed. I have never dealt with a more horrible dealership who will not fix something that is not even 6 months old. read more

I took my car there for servive got it back. Blower motor didnt work it did when i took it there took it there for 2 recalls and service traction control pulled hood release handle fell off thats what the screws r for i found in floor fixed it myself 2 big electrical connectors left unplugged behind glovebox unplugged fixed that myself thanks zack dumdass not going back there no one could tell me a advance trac service consist of all they knew it was 81$ very piss poor service read more