Legit the worst experience. The past two times ive went here they have pulled me for food and made me wait 20+ minutes. Staff is extremely rude, and waiting on food for this long is insane. My friend went inside and asked if the food was ready and she was met with attitude, and more excuses that were sent out back to us. read more

Service is Terrible. I stopped at the drive thru yesterday evening a little before 6p and ordered one entree. It took 25 min to get the order. I have never waited that long. I had parked to wait and after 20 min I went inside and had to wait at the counter being ignored by the two teenage females that were behind the counter. After I finally got someone's attention and ask about my food, they said it was ready. And I asked if that's normally how long it takes and they just said, depends and kind of shrugged. I thought they were very unprofessional rude and impolite. I will never go to the establishment again!! read more

The food is fantastic! I like that they are willing to make substitutions for side items, no problem. Service is very , very friendly! However...the drive thru line is really slow once you have to park and wait for your food. It can be awhile! So bring a book, or your phone, or just your favorite person so you can have a meaningful chat while you wait. BUT! When your food comes out, your server will be friendly and your food will be HOT! So, if you choose the drive thru on a busy day, you have been warned! The parking lot is very nice! The food is just fantastic, the jumbo shrimp and steak being my favorite! The noodles are also just wonderful! Five stars read more

Fair services! Recommend to call approximately 40 minutes ahead to order take out and be aware of long drive-thru line.

Do not come to this store you will wait outside in the car for 30 minutes and when you go inside they tell you the food just got put on the grill and proceeded to wait another 30 minutes before i received food and it was cold because they wait to bring 3 other orders out read more

I recently stopped and ordered lunch in the drive-thru, and after waiting twenty minutes for them to bring my food to me, I walked into the restaurant and saw my order on the counter, bagged just sitting there. Service is slow - EXTREMELY SLOW!!! Be mindful of this when you're either in a hurry or have all day to wait. The shrimp sauce doesn't have any flavor to it and the meal doesn't taste that great. I've honestly had better. read more

After waiting an hour one order was wrong the manager was rude and was not helpful this is not good customer service oh her part she was over heard making comments that i do not wish to express just she should not be in that position will be going back to speak to owners read more

Did not know, and I was not told when I called in that there is a 5% Call In fee to call in your order ahead of time. I waited 25 minutes after I called in my order for my food. After speaking with a manager, I was told the fee is listed on my receipt, after I pay. I have never paid a fee to call an order in, and I'm sorry, it is misleading to not disclose this information before you order. read more

Combination hibachi be bussin, the sweet carrots are to die for. Place is always busy when I'm there !

The steak udon stir fry was very yummy!! I reccomend if you are new to udon noodles you order and try the Udon chicken noodle soup (small) to get a taste of udon noodles! Nice on a cold day read more

Nara Express - Steak Udon Stir Fry - Japanese Near Me - Lenoir, North Carolina

Nasty, after an hour wait our food was burnt and nasty. Do better or shut back down. Will not go back

the food is great. only thing is the time you spend waiting for it through the drive through. Most places around here have ur food out within a 1/3 of what they do here. Nobody should be sitting in a drive through for an hour for 3 things. read more

Good typical Japanese food, I have 2 suggestions. 1) start selling crab ragoons 2)let people call in and order and also add a speaker to the drive through read more

They are strictly enforcing patrons to wear masks however none of the staff were wearing their masks properly. NONE of the staff even had the mask covering their nose... I'm not sure they understand how breathing works. The food was okay and warm. If I was going to rate based on food alone I would say 4/5. The bathrooms are also disgusting. read more

Sushi was good. Good portions with chicken , steak and jumbo shrimp. Pleasant and attentive staff. Would like to give order at table instead of at counter. read more

Nara Express - Steak and jumbo shrimp plate - Japanese Near Me - Lenoir, North Carolina

Pretty good for fast hibachi. The sushi was really good. The best Food over ever eaten??? No.... But good enough to enjoy and come back.

great food and great service I love everything about the place everyone is nice and respectful there and the wait was only 15-20 min and food was hot and fresh I will be coming back!!! read more

I've been going there for years and the food has always been really good. I hear some people complain about service when it's really busy but what do you expect when a place is busy they must be busy for a reason I mean it's not called the lunch hour for nothing. Service is pretty standard when it's really busy it's kind of difficult to get their attention when you're already seated but since you order upfront before you sit down at least you know they have your order. Occasionally there would be some dramatic customers but that can't be helped you can't control who walks in the door. My favorite dish would be the large udon noodle soup with beef chicken and shrimp very filling and a very nice selection of sushi. The restaurant itself is very flexible when it comes to modifications on an order but you should keep in mind when you substitute or remove too many things from a menu item that's not that thing anymore so most of the time I try to stick with what's on the menu. read more

Rude employees. The sushi was very small. Our drinks were never filled and they cleaned a table next to us with spic and span and a paper towel instead of a bleach rag, and it about choked us they sprayed it so many times. The employees were more involved with there phones then helping anyone. One couple left due to the fact there order was never put in. They sat there about 35 min before requesting a refund. The straw that broke the camels back... the emptying of trash from the bus cart right next to our table. read more

The worst Japanese cuisine that I've had the misfortune of trying in a very long time. 1 out of 7 pieces of Teriyaki Steak was edible, and the rest were all sinew. The prices are extremely high when compared to other places in the area (Tokyo Diner in Morganton is fabulous). I called to speak to someone about my order and the lady was extremely off putting and rude. Do not spend your money at this place. Please. read more

love the food. but a girl who is working here apparently the "manager" doesn't know how to manage her attitude. she has a blue claw clip in today but she's around her 20's. I don't want to come back till she gets fired. She was standing right infront of a customer mocking them literally doing the whole repeating what they say in a high pitched voice routine like she is five years old. it's 5pm on a Sunday so if the owner is reading this I hope you fire her. I'm 14 and I work on a very busy foodtruck. I've dealt with high demand and pressure and I have never ever had the need to talk to a customer like that. not even when a poor lady thought she deserved her food for free. there and two people in line and she is "so stressed out" to the point that she can't keep her cool. Horrible. A girl who has worked here for a while and has always been confident is now shaking and stuttering due to the stress. I have never seen someone act so disrespectful to a customer. I hope she gets fired. read more

The steak was tasteless and tough This is the third time in the past few months that we have had bad experience. Always pay over $40.00 and leave disappointed. Tonight the server asked how everything was and I was polite but honest with her. She never came back to our table. It used to be one of our favorite places. Three bad experiences, sadly we won't be back. read more

As someone who previously worked at a Japanese restaurant I can say I'm very impressed with the quality of their food. The food was out fast and really hit the spot. read more

We were shocked how quick the food came in the drive thru and the Hibachi was excellent!!! Sushi too. Pleasant surprise when you hear drive thru Japanese....We will be back again and again. read more

The food is so great. The people are nice over all its a great place to eat with ur family or friends.

Worse food my friend Ordered chicken wings and they were not fully cooked they were pink don't recommend it read more

Nara Express - Japanese Near Me - Lenoir, North Carolina

Consistently very good. The hibachi (and other entree's) are ample and very tasty. The sushi is also very good. Not the best I've had, but I've had it in Boston and San Francisco on the water, so I'm very critical. It is however, VERY good as I said, really no minuses at all. If you've never tried sushi, do. Many things on the sushi menu is cooked and many of the rolls have raw vegetables, but not raw fish, just ask them. On the raw fish, always high quality, never any strong fishy odor. As I said, VERY good... for the area, EXCELLENT. I doubt you'll find any better in inland North Carolina. Just wish they had their menu online. If you want takeout, just look at Guber's (or others') menu for what they have. You don't have to use their service, but if you've never had any of this before, you'd be well advised to look at the menu ahead of time before getting in line and not knowing what you want, there are MANY choices, something for everyone, even those who don't want Asian... iirc. Regarding the stars, I'm a very tough reviewer, so 4 stars is very good. ;) I think there's only one or two places in Lenoir that would get 5 stars from me. PS: after reading some others, taking the price and type of food available in this area... 5 stars is not out of the question. ;) Everything is very good and portions always give me lunch the next day and I'm a (too) big eater. read more

Your food sucks and u won't answer the phone. 30$ I paid for a plate and 20$ went in the trash!!

Love the teriyaki chicken and veggie plate, get it every time. Always hot and fresh and Nara has the best shrimp sauce/ pink sauce hands down! read more

Food was very good with large portions and fast. Service is terrible especially if they are busy. After you get your food that's the last you see of anyone. If you want a drink refill you have to go ask and even then you stand forever waiting and Noone helps and they just look at you and walk by without asking what you need. read more

All the places I would not think I could give 5 stars this was one. But for quality price and service this place is legit!!! Excellent!!

Sometimes the food is better and sometimes not so good. I think we will give up on Nara. I order Shrimp with Broccoli. The dish was bland except for a dirty oil taste. It could have been scorched oil or a dirty wok, but just not so good. Wife had chicken with mushrooms. All tasted old. The rice with both dishes didn't seem freshly made and it was bland as well. Some may like the bland taste, I just think that stir frying should enhance the flavor of the ingredients. No so much this trip. read more

Good, consistent Japanese fast food. Free wi-fi.

Worst Japanese place there is. Every time I want it because it's local the line for the drive thru is backed out into the road. And you don't move in the line 10 minutes at a time. And there is no need to try to call it in because they don't pick up the phone. It's called Nara "Express" it shouldn't take almost an hour to go through the drive thru. read more

Unprofessional and not customer friendly. We waited nearly 20 minutes before we were acknowledged because the drive thru had priority (no one else in line). One person in our group was unable to eat with us because she only had 30 minutes to spend with us and we didn't get our food in a timely fashion. The cashier had her iPhone on the service counter and did not seem to care we waited so long. Food was good but services was absolutely terrible. read more

Food is pretty good sometimes they have the best fried rice I've ever had sometimes not. Chicken is often little overcooked but not bad, the sweet carrots are really good all the time. You will definitely be full when you leave heaping to go boxes! They get 3 stars for the dry chicken and gritty scallops, staff is friendly. read more

Have been going here for a long time. It's the best option for Japanese food in Lenoir. The steak or chicken are both tasty. I love their carrots and broccoli but sometimes substitute the zucchini and onions in place of the carrots. Plus, they give you so much rice! read more

Fast service, courteous and friendly staff, and tasty food. Be sure to check the entire menu for their full line up.

I waited 40 mins for my food to get home to the Jumbo Shrimp undo noodles they was brunt and like rubber even the veggies was nasty and dark brown. I called and they was rude i then got upset and ask for a refund , Bring the uneaten food back up there. I live in Hudson and after i waited 40 mins on the food then got home to not be able to eat it and having to cook something to eat .Who would feel like driving all the way back there. I am so shocked that they would put something like that for someone to eat. Also they was not much there, When you pay 9.00 bucks for something Dang it you want to be able to eat it.I also think they should do a refund by phone if something is that bad that you call back about it ..MAKE IT RIGHT I used a card they could had did the refund..I do not think they will be getting any more business from my family.We eat there once a week... Good luck. Donna G. read more

Great food for the value! I was a little hesitant about carrots with the hibachi - but they were delicious! Servers were very friendly and the food came out fast. I took 7 others here for lunch and our food was out in 5 minutes and everyone liked it. read more