Staff there was very friendly and helpful with my kitty!!…read moreDefinitely will be coming here again

Major disappointment!…read more After being a loyal client of West End Animal Clinic for over 5.5 years, I am deeply saddened and disappointed by the lack of compassion shown during a medical crisis. I arrived at 5:55 PM, just minutes before the clinic's posted 6:00 PM closing time, with my 18-year-old dog who had taken a sudden and severe downturn. During his afternoon walk, he collapsed in my driveway and began shallow breathing. I rushed him to the clinic in distress. The receptionist mouthed through the door that they were closed and did not allow me inside, despite the clearly posted hours. I sat outside in tears, holding my dog. I am grateful to Alex, the veterinary technician, who came to the door, listened to my dog's breathing, checked his mouth, and advised me to go to an emergency hospital. However, I was told the veterinarian was already gone for the day. I was handed a piece of paper listing emergency hospitals without addresses, leaving me to frantically search in my car to determine which location was closest while my dog continued to suffer. During this time, the side door opened and Dr. Russo was exiting the building clearly unaware that I was still there. She did not approach my car, check on my dog, or offer assistance. The lack of compassion and urgency in this moment was devastating. After years of bringing three dogs to this clinic and spending thousands of dollars, I expected at least basic humanity during a crisis. The end result: I drove over an hour to an emergency hospital. My dog was euthanized within 30 minutes of arrival. This experience has permanently broken my trust. When a medical emergency occurs, especially at the end of a beloved pet's life, compassion should not stop at quitting time. I will never return to this clinic.

Disappointed with the level of care. In every visit, they try to sell me more things that my dog…read moredoes not need. Last visit, they were supposed to do the anal gland expression, and they forgot. As I was about to leave, the nurse tells me that they forgot to do it, and they would do it now (before I left their office). I agreed, and they did it. Next, they charged me again for the anal expression, and then told me that next time it's included as part of the charge for the visit. This contradicts what they just did, in that they charged me for the visit and medication that they pushed to sell, and then they charged me for the anal gland expression they forgot to do during the visit. Then, my dog has been on heartguard and nexguard since he was adopted in December 2023. The order is set to autofill every six months. Today, they call me to tell me they can't fill my dog's heartguard because they want to charge me before refilling his medication. Disgraceful level of service. The staff appears to be nice, but they are being pushed by their owners, Dr. Medera and Mrs Rivera to focus on generating revenue over providing an acceptable level of care. There is a line between generating revenue and focusing on providing care, but when you push sales of things that are not needed, overcharge for services that were already paid for, and withhold medication when my dog has been under their care for so long, it is unacceptable and down right despicable. I will find a veterinarian that actually cares about their patients.

The staff at St. Francis animal hospital are top notch from top to bottom. The reception members…read moreare polite and efficient starting with scheduling and then through arrival and check out. Past visits with Dr. Madera have been great but my most recent visits with my elderly cat Frazier have been with Dr. Wright. She is very professional, intelligent and a great communicator. Frazier was not doing well and with her guidance we developed a plan that has seen him recover significantly. She gave me all the information I needed to make good decisions for the health of our boy Frazier. We are grateful for Dr. Wright and St. Francis Animal Hospital.

Great experience! The staff was friendly, and the whole process was smooth and efficient. They took…read moregreat care of my pet and made everything easy. There was a bit of a wait but nothing unusual. I would recommend this place for anyone seeking a vet in the area

I made appointment for my dog two days prior. I got a phone call from the vet earlier in the day…read moretoday and they wanted me to go to an emergency vet before seeing my dog. The vet doctor is now gone for an emergency. waste of time.

Great group. Dr Amy is the best and really cares for all animals! Highly recommended.read more

Dr. Amy and the entire staff are absolutely AMAZING! I had no idea they were there until I had no…read morechoice but to find a new vet. Appointments: new pet patients are seen T-Th only, which was perfect for me as I could plan accordingly. Staff: From the receptionist to Vet Tech to Dr. Amy: everyone is absolutely amazing. My dog will need to boarded (first time ever) and they double checked with the boarding facility to make sure they did everything correctly the first time to help me have a smooth boarding experience. If you're looking for a new vet or are new to the area, you can't go wrong with Countryside Animal.

I had a wonderful time as we shampooed n chatted…read more I found peace n trust ! With thr great energy my dog was happy too! Hard worker

One of the best vet experiences I've ever had. Very attentive to my dogs' needs and provided lots…read moreof suggestions for them to live their best senior lives. Cannot recommend enough!!!

We have taken our bernadoodle puppy here twice for his booster and rabies shots and they were so…read morecompassionate and patient with a very active puppy. We strongly recommend them to anyone.

It's perfect for owners of multiple dogs (and/or cats) who need to keep costs down for routine…read morecare. Waiting time wasn't too bad last time I was there, but added human population to the area may have changed that.

This is an updated review of Narcoossee Oaks Animal Hospital. I can't say enough nice things about…read morethis facility and the dedication of the Dr.'s and staff there! My dogs have ALWAYS received top notch medical treatment and were treated with compassion and dignity. I don't understand the disgruntled reviews on this site. Yes, veterinary services are expensive! I suggest purchasing pet insurance as it has been a lifesaver for my dogs when they had any type of illness, accident, or needed surgery.

My sweet fur baby is loved at Narcoosee Oaks. The kindness, abilities, and honesty is above all…read more Our appointment was on time and their follow up the next day by phone is so appreciated. They care and they show it! I highly recommend Narcoosee Oaks!

I took my dog here since she was born. They have been…read moreaccommodating as far as appointments and friendly staff. The place is somewhat clean. I say somewhat because the bathroom doesn't look like has been cleaned. Came in very early morning appointment and the trash inside the bathroom was still full. They have dog treats and human treats .

They are incredibly attentive to your pet, offer reasonable prices, have excellent facilities, and…read moreprovide convenient parking. Before they begin, they thoroughly explain everything to you and provide you with a detailed list of procedures.

For obvious reasons, if you are reading this, I offer you my sympathy. It is not easy to bid…read morefarewell to a loved one. After 16 years, it was time for us to say goodbye to our beloved Biscuit. He had a malignant tumor and, after trying every available therapy, it was clear that his condition was terminal. We called Lap of Love and they were responsive, kind, understanding and thoughtful. They made the process of saying goodbye about saying goodbye and about doing what was best for our canine friend. Communication was excellent and the hospice veterinarian who came to our home was loving and empathetic. Most importantly, she reinforced that we were doing the right thing at the right time, in Biscuit's best interests. Lap of Love made it possible for us to focus on our dog's happiness and comfort during the final weeks of his life, and for us to focus on our own grief now that he has left us.

My baby boy is pain free and the process from scheduling to…read morethe vet arriving as scheduled was seamless. Nothing felt rushed and you can't put a price on saying goodbye like it's another day to them. My furbaby had extreme anxiety in the car and at the vet. Lap of love helped make sure his last day was not stressful. The pawprint and clipping of his hair was appreciated. Thank you all for your time and the compassionate staff you have on your team. Thank you Dr.MiMi 10/10 veterinarian, her warmth and empathy is exceptional !