What an amazing experience this year on 2016 BRAG. After my…read moreday 4 ride I was totally wiped out. Went and spoke to Kris and he was able to get me a 2 day rental on an amazing e-bike...the Aventon. Absolutely sold on this bike. Will be purchasing one after I get moved. Thanks Kris!

I love how the attendant made sure the bike I will use is appropriate for me (checked my height,…read moreleg span). He also definitely checked the quality of the bike before allowing me to take it out. I haven't cycled in YEARS but I succeeded in cycling around the trails because their mountain bike is pretty good. I also appreciate how the shop is literally just beside the start of the trail towards Stone Mountain, super convenient. It's also affordable!

I went in for a simple brake alignment. Paid up, cycled 5 blocks. BOOM, like a gunshot, the front…read morewheel exploded in heavy Moreland traffic. I was shaking. I thought it was an overinflate issue. The wheel locked, decimated. CARRIED my bike 5 blocks. So piss'd off. FWIW I do not blame the person who did the original realignment. It is not his fault. It's the manager for setting up a bad chain of command and her appalling gaslighting. They said "Yeah your rim was already indented, and look, it's the back rim too. When the brakes applied to that, this front wheel rim split, caved in and exploded.". That'll be $85 more, they said. New wheel, inner tube, costs. Uhm. What? The alignment of the brake pads is done when you align them TO THE RIM OF THE WHEEL. You cannot align the brakes without aligning the rim, they work together in a pair. That is the time to tell the bike-rider of the impending catastrophe. I was so angry. They didn't tell me. Or warn me or make it known. I requested a discount from the manager. I'd just had the brake adjustment. This lady nicked and dimed me. They fixed the brake alignment and must have seen my coming back for more. Jeez. Switch bait. She gaslit my Every. Single. Sentence. Blamed me for not having a service earlier, for not noticing it myself and said it wasn't their responsibility to tell me about the rim. Uhm, it's LITERALLY your responsibility. I'm not the technician. Brake pads apply to wheel rims. It's Literally. Your. Job. argued I told her I felt very unsafe and didn't trust this shop now. She argued my every sentence. She said anything she could at every turn to make herself look good. Lady. At least have the COMMON decency to agree with a sentence out of my mouth. I shouldn't have to argue over and over or defend myself when I'm telling the manager I feel unsafe. When leaving, she told me to take care of servicing and to come back for adjustments. Lady, if you think I'm ever coming back to this store, you're crazier than I already think you are. And I'll expect her to reply to this with yet more gaslighting.

Awesome, quick, friendly, knowledgeable, and got service on a Sunday. They went above a beyond…read more Thanks for recommending my Saris bike rack. Price was fair.

This location's team helped me choose which Specialized bike to purchase, and their recommendation…read morewas a great one. They received the bike and built it with the extra parts in good time. It's a great bike, and the team was wonderful.

Super helpful. Nice LBS. A friend went in for a tuneup and got immediate, good advice on what she…read morereally needed done. Finished quickly, and at a fair price. Check them out.

Joseph did tuneups on my and my wife's Lectric eBikes today. His service is excellent. When you buy…read morefrom Lectric they are direct to consumer so it's hard to find a service org that knows what they are doing. BE Cycles was recommended on the Lectric eBike site and was an excellent choice. He came to the house which kept me from trying to transport the bikes to a specific location. He fixed a problem with my XPeak hydraulic brakes which have plagued me since the original purchase. I will definitely use him to tune up the bikes every year. Do yourself a favor and schedule your next service through him. Cheers.

Joseph arrived on time and was thorough with my bike, answered my questions and was a pleasure to…read moredo business with.

I shop there frequently however I won't shop there again. I bought a pair of running shoes 3 weeks…read moreago and just realized on Saturday at the Peachtree Road Race that although the shoes looked the same, they were 2 different models. I took them back to Dicks and they refused to do anything about it because the shoes had been worn. They were rude and dismissive-- the clerk and the manager on duty at the time. They wouldn't even look for the mates of each shoe which more than likely were in a box in the back to be sold to someone else as a pair.

Stopped into the nearest Dick's to find two items. Luckily I found the first one on my own. I could…read morenot find second item. I was looking I. The right area but overlooked it. After looking around a few minutes, the store associate Mason asked if I needed help. I told him what I was looking for. He stopped what he was doing and walked me directly to the item. It's rare to find great customer service that top notch nowadays. I got both items under $40, which surprised me because I planned to spend more if needed.

I've been coming to this REI since 2006. And they have had consistently helpful and personable…read morestaff. The people who work here have figured out the best blend of helpful while leaving you to figure out how they can help you. (I was measured for my backpacks here. Trust me, the measurement matters!) I've purchased multiple backpacks and shoes from this store for my hiking journeys, and I have not been disappointed in any item. Their return policy is excellent. I've only had to use it a few times but it has always been easy (you need a receipt though!) I've been an REI member since 2006. In the early days, I would get $20-$30 back from my purchases because I was always stocking up. It's a great loyalty program. Today I bought replacement hiking shoes and a new item - water purification tablets! The store has a new layout so I also took some time to see how they switched things around. And if you can't find what you're looking for, ask someone because they can order it for you and have it shipped to your home.

--Location/Parking-- Located right off the freeway, which is…read morea one-way street. It can be easily missed. Plenty of parking alongside the building. --Ambiance-- Like every REI, there is a good camping, outdoorsy vibe. I recommend just walking through to get your nature fix. --Service/Staff-- The staff was tremendously helpful in all your needs. There is an expert in every department with helping with my hiking shoes to know what type of hiking boots would fit my foot. --Food/Products-- High quality products with a very good return policy to try it. They look over their items before selling to the consumer. They really care about their consumer, and it shows in the products they sell. --Capacity-- Huge store that accommodates over 100 + even during a black Friday event. Highly recommend visiting. Wide open spacing --Overall-- Great spot to find outdoor activities look at equipment and see what you need on your future expedition.

Lots of mixed comments here about this place but I think it's great. They sell a pretty wide…read morevariety of used and new sporting related goods. Truthfully, the pricing is mixed and you may not get a great offer for something you have that may have some value if you are selling used. You may also pay a lot for something used that isn't that great either....BUT a few things to consider about this store/general philosopgy: 1. People tend to overestimate the value of their stuff 2. In order to have a successful business that can offer used goods (so hard to find in this world outside of the online world), you have to pay the rent, pay for the lights to stay on, the employees to offer the service that you get that's not online, and to make this sort of marketplace work. They also probably have a decent sense of what they can resell and what they can't...And, finally, and it's the big one for me - 3. There are legitimate deals and great quality used stuff that is reducing the waste on this planet, helping parents get sports gear for their kids at a more reasonable price and sometimes even great quality, and it's all about timing as the inventory is always changing, just like the sizes of our children. Play it again offers a way to exchange our kid's old gear, upgrade to the new, and then repeat without a bunch more $ht that we all end up with even if we have to pay a fee in the process. The people that work here have been nothing but kind to me and genuinely want to help. They pick up the phone when you call and are honest about the products. I have found a lot of great stuff here and try to buy used when I can/it makes sense. Depending on your timing again, it can be hard to find certain types of things and this is one weakness perhaps in the model. They tend to have a lot of balls, lacrosse sticks, but very few elementary age bikes for example, or roller skates in the size that you need. Some people seem to be upset about their return policy but I think they are pretty upfront about it. The store credit can be saved and eventually you will find something you want/gift idea.

Biggest low balling rip off scam. Sell your items on eBay, Craig's list, facebook marketplace etc…read more Went in for a quote and owner was smug and gave me an insulting offer. No Thank you. Just a friendly heads up to my community who might think this place is good- it's not. Only conveniently located. Decatur- don't support this business. They don't deserve it. Not just the insulting offers on gear but the smug and rude vibe and service.