I'm a Realtor(r) and was referred to Gary at Narrow's Electric for my seller in Tacoma. We had a unique, out-of-the-box need and Narrow's was creative and came through for us big time. Highly recommend them. read more

Narrows Electric is great if you want to be stood up after making an appointment. They're wonderful if you like not getting a phone call to say they're not coming. They're fantastic at not calling you back after three very polite phone calls wondering if I mistakenly got the day wrong of our appointment. I have not heard a word from them and the appointment I made with Meaghan was a week ago. If you love crappy customer service, Narrows Electric is your place! I only wish I could give it 0 stars! read more

This company is completely unprofessional. I scheduled to have the electrician come out to meet me at 9 am. I arrived home at 8:50 am and he had already been by and left a card. He then said he could be by later that afternoon, but then called to say he was stuck at a job and wouldn't be able to make it. I rescheduled for another day. I called the day before to say that I would not be home until 9:30 am. Got home at 9:20 am, again just left a card. This is after me having to drive an hour back home from work. Every hear of cell phones? read more

They have done work for me in the past and it was good. But I have to agree with a previous post. Getting them to show up is the toughest part. I have been trying to get them out to hook up a hot tub and it is like pulling teeth to get them out to my house. I have them three stars because they do a nice job when there, they stumble at the admin part of the job. read more

I had originally been referred to Gary from my contractor. Initially, the owner sent John to do the work and I was very happy with them, but he was supposed to come back and finish some work that he hadn't had the chance to complete and never came back. I called 4 times to try to reschedule. On the 4th call attempt, I set an appt for today between 11am and 1pm. At 1:30 I called to find out where they were and I got told that the owner, Gary would call me back with an eta. Its 3:30 and no phone call and the office is closed with the voicemail stating that their voicemail is full. I took off of work and have been home all day waiting on these people and I can't even get a courtesy phone call. Totally unprofessional and I will never use them again. Maybe they are just too busy and don't need the work, but if you get enough bad reviews, people won't call you at all. read more

I was looking for an electrician in the area that could come out the next day to do a job. Garry was the only one I found available. Garry came out on time and promptly resolved my issue. I have since had him back again and he has done a great job. read more

I called and scheduled an appointment for 11am on Thursday, it is now 11:41 no phone call, no show. I called them to ask where they are no answer, left message on machine if not here by 11:45 I am leaving and I will not pay. How unprofessional! Amendment to my comment: I finally received a call at 2:07 p.m. asking if they could still come and do the job. Against, what I normally would do, I gave them a second chance. They scheduled me for 9 am on the following day, this time only 20 min late. I showed Gary where I wanted the outlet to be and had it marked on the wall! I come back to look at it and it is not where I asked him to put it at all! I can not recommend this company for anything! read more

Gary was timely. Very professional. I tried to repair the GFCI myself and messed up line/load.wiring. He showed me exactly what I had done wrong and fixed the issue. He did not charge a "trip charge" since we are close to his shop so I think he's a fair person. I'll use him for any electrical issues I need to have worked on in the future. read more

Found them to be local. Responded in timely manner. Their estimator looked at my work, it was more than expected but went ahead. Electrician came with an apprentice, sized up the work, each took a portion under the direction of lead man, They were careful, cleaned up, fixed some other stuff for me, then billed me for time and material which was less than estimate. They had done other work for me since. I recommend. read more

Gary came out on a Sunday night of a HOLIDAY weekend at 7:00 pm to fix our house that was half out of power. I was THOUROUGHLY impressed with the speed at which he came over. We will be using him for ALL of our electrical needs in the future! read more

Showed up early...fixed major problem in ten minutes. Courteous and beyond reasonable price. Thanks again, Phil...Gig Harbor read more

Just had some work done at my house. The guys were quick but thorough. They showed up a few minutes early, and when they left the area was cleaner than when they started. I will definitely call them again when the need arises. read more

Very disappointing. I'm a homeowner with some common items to fix and was assurred that the trained electrician would come to my home with the skills, parts and equipment to solve my requests. He arrived in a unmarked station-wagon/SUV. In a partial hour the electrician fixed two issues (one by flipping a switch), explained other questions we had but didn't have the parts to repair the last two. He assured me he would return with the parts and just charge a journeyman hourly charge foregoing the trip charge. When his scheduler called for the return trip, I requested and she provided an explanation that I would be charged in increments of a hour since he didn't have the parts on the original trip. When he called enroute, I discussed with him his charge and was told it would be for an entire hour plus the parts. Since this is a 10 - 15 minute job, at the outside, after some discussion I told him, "Don't come". I called the scheduler, got voice mail, and requested the owner give me a call. read more

This company was referred to me several years ago by my utility company when I inquired about having an online generator installed. Gary came out, gave me an estimate and explained how things would then proceed. He seemed professional and I hired him to do the work. It ended up costing more than originally quoted, but still within reason. Gary then did additional electrical work for me at reasonable prices. However, since then, when called, no answer, no return phone calls and no excuses. The generator failed a year ago and when called, after multiple phone calls and only one "live" response, he promised to come out and check things, but never did. The generator wasn't needed until a big power outage recently, and again, it failed to turn on. I found out two days later, power had been restored the previous day, but not to me! The utility came out,checked my meter and power was going to the meter, but no further. I was told to call Gary. He couldn't come out until the following day, apologized for not showing up last year and after an hour, fixed my problem. He said the generator's battery was bad and apparently some switch "somewhere" had not allowed my power to be restored from the meter, but he'd fixed that. Then he said he'd have to order a new battery. Two weeks later, after more phone calls, he came out with the battery ($176 for a motorcycle battery?) and spent about an hour changing the generator's oil and filters and gave me a "deal" on his labor at $350. The generator's digital display box didn't work, nor did it turn out automatically. Gary promised me his assistant would return the next day to figure out what the problem was. Now, a month later, it still won't turn on, no "display", battery is dead, and after 7 phone calls, 6 of which went straight to voice mail, I finally got a response after my last message threatened to take "further action". He called back, angry and said he was upset at my "threatening" his office person. I never threatened her, I said if he didn't call me back, I'd take further action! Gary has said he will come out "maybe" in a week (or two) when his schedule permits. He claims he's working 12 hour days and is "tired". If he's working 12 hour days, he should be able to afford to hire someone to answer his phone! No excuse for not replying to phone calls for two weeks! Unprofessional! read more

I hired them to do a rough-in on a complete remodel. It was a two part job and they did the first half as scheduled, so in good faith I paid in full. Unfortunately it was a few months later before we were ready for them to finish the job and getting them to come back was a nightmare. Gary scheduled a day to come but never showed up or called. He called the next day and apologized so we rescheduled. Then they cancelled three more times over the next few weeks until I finally confronted Gary as to why they wouldn't finish the job. At first he said that he needed to do "paying jobs" so he could pay his crew, and I reminded him that I had already paid for the job. Then he said that his previous estimate didn't cover all of the work that still needed to be done so he gave me a second estimate which was double the original price, but included the trim-out. I agreed to the increase in price and they finally finished the rough-in, so again I paid in full, with a written promise that they would come back to do the trim-out when we were ready. When I tried to schedule them to come back to do the trim-out they stood me up several more times until Gary finally stopped taking my calls. I ended up having to pay another electrician to finish the job and to correct mistakes Narrows had made. read more