Bad experience! November 2023. My air conditioning contractor died and I had Nash came out to evaluate my units. I knew that I had a small refrigerant leak in one unit as about a half pound of refrigerant was added two years before as well as one year before Nash came out. This first unit would run a little longer than the other. The second unit had not previously been found to be low on refrigerant and always performed well. Nash's technician allegedly added 2 lbs of R410a to the unit which I knew had a slow leak and 2.5 lbs to the unit with which I never had an issue. Total for the refrigerant = $562.50 for 4.5 lbs. I also requested that the technician check the first unit for a refrigerant leak. He said he had to call his office to get the price. He came back and quoted me $142.95. He reportedly checked for a leak and came back to me, sooner than expected, and indicated he could not find a leak. As I thought the leak check went rather fast, I asked if he checked the refrigerant lines under the house. He told me that he had not because that was an extra charge. What? You were supposed to check the refrigerant lines for a leak. He never said $142.95 but that does not include crawling under the house. After allegedly calling the office again for a price, he came back and indicated checking the lines under the house would be another $125.00. I told him to do it. He never found a leak. He spent less than 15 minutes under the house. He also advised that the first unit was sloping in the wrong direction, affecting drainage. I asked if he could handle that since he was here. He came back with a quote of $100.00 to level the unit and advised if he could not get it done by himself, he would have to come back with help and it would cost me several hundred dollars, or more. Hmmmm. The unit can be lifted with one hand to add shims. I asked him to handle it because I would probably not make the time to go in the attic and do it myself. The technician also failed to re-tape / re-seal the access door and when I asked about sealing around where the lines penetrated the access door (these were not sealed and the grommet was gone), he just shrugged his shoulders. Total bill: Refrigerant leak search $ 142.95 4.5 lbs refrigerant $ 562.50 Refrigerant leak search under house $ 125.00 Level furnace and coil $ 100.00 Total $1,240.85 About a week later, I ordered a refrigerant leak detector for $199.99 and spent about 30 minutes checking lines under the house and in the attic, including the evaporator coil in the attic. I found a leak in the coil. That was early-to-mid November. As I was curious about the refrigerant leaks reported by the Nash technician and the alleged 4.5 lbs of refrigerant that I was added by Nash, I decided to wait for a while to allow the refrigerant a chance to leak out. I had both units checked about two weeks ago. The first unit was about a half pound low. The second unit was not low. Hmmmmmmm. Just had the evaporator coil changed out by another company. So far, all seems fine. I must also note that Nash quoted to replace a condensing unit for me several years ago. They were almost twice the cost of the contractor that did the work. They also recently did significant work for my elderly father and he seems happy, although he indicated he found the prices to be high. High price isn't necessarily bad if you get good results. I got bad results and feel like I got screwed. Nash was recommended to me by two friends, who use and like Nash. Seems like I got a technician who must work on commission or similar and who thought he would take advantage of a customer. Never again will I do business with this company. The new company that changed my coil also spent about an hour going through the attic and checking for leaking ducts and re-sealing numerous things. They sealed penetrations through the removable access panel that Nash ignored. They taped the doors where they meet the housing. Extra charge $125.00. I felt like I got value from this new company. I felt like I got screwed by Nash. read more

I hired them to install a new a/c in 2020. They also sold me an "air scrubber" for $900.00 and when the UV light died, they told me it would cost $600.00 to replace. Ridiculous. What a scam. I also purchased a service contract and they wouldn't do the fall service "because of Covid," but they charged me for the service. Very disappointed. I gave them 2 stars because the installers did a good job, not their fault Nash has pathetic support.. read more

Don't do business with Nash AC. I called Nash and asked them to come to my home and "provide an estimate" for replacing my duct system due to constant condensation issues. They charged me $99.95 on 9/9/2022 for the person to come out. The technician came out and looked around and said he would go back and meet with his management and send me an estimate. I did not receive an estimate. I called 2 weeks later and asked about the estimate. They said they would check on it. Crickets! I called again and asked for a refund of the $99.95, then again, and again. Each time they said they would send a check. Crickets! I made my last call to them on 4/12/2023. They told me that the owner would call me. Crickets! Bottom Line - Nash charged me for a product but did not give me the product. read more

Unfortunately our TRANE central air went out 10 minutes to 5 p.m. on Friday when most shops were closing and everyone looking forward to the long 4th of July. It was 15 yrs old. Remembering years ago my neighbor suggested Nash for another problem. We have a window unit built into the bedroom just in case so took a Tuesday appointment. The gentleman that came diagnosed quickly that the blower was shot. Our decision after 15 yrs was to update the system. Mike and another gentleman put the new American Standard system in starting on Wednesday finishing today Thursday! Removed the old furnace from the attic lugging the up the new. They worked seamlessly to make sure everything worked perfectly before leaving today. Of course it was wonderful that all was cleaned up before they left. Oh they were a pleasure to work with. read more

Update: I finally found a good HVC company and so much of what Nash did was so wrong. With the repairs Maas Electric made, my power bill is summer dropped to a little over half what it was before. The leak we'd had trouble with was because Nash installed the drain system backwards. read more

On May 12, 2021 Nash sent a technician to service one of my units that was not working well. He told us that the unit needed to be replaced and after getting over the shock we called the next day, Thursday for a quote to replace the unit and furnace and to inquire on their availability to replace the old unit. We never heard back from anyone for an estimate on a proposal to replace my unit and furnace. I called back on Friday and was told someone was "working on it " and would get back to me. On Wednesday a week after the original service I was told that everyone was in a training and on their return someone would contact me ... it's now Friday and no one from Nash has returned our calls to have our unit and furnace replaced.I have used Nash for over 16 years, they installed a unit at my previous home for me and one unit when I moved into my current home 10 years ago , they also installed my father's unit after Katrina and my uncle's unit 2 years ago, yet I couldn't get one person at Nash to call me back to replace my older unit . Fortunately the weather has helped and it hasn't been miserably hot so we didn't suffer too much but to know that I have patronized Nash for so many years and my allegiance to this company was not valued is disappointing, hurtful and upsetting . I have never had a problem paying them for the many services that they have provided so I guess it's a lack of concern and interest for my business. read more

Nash is the company I've established a relationship with when it comes to the AC and heating system in the house. I've been using them for about 12 years and have no real complaints. They come by twice a year for the preseason checkups and service the units. When I had to replace the downstairs AC for the house, their price was competitive. Two years later, I used them to replace the upstairs system. read more

Horrible experience with this company. First took off to meet technician and no show. Secondly when came complained about my dogs 2 of them causing the ac units being dirty and they're inside pets! Next it was that allergies to cats and couldn't come in. This from a heavy smoker that smelled of it. I had used them routinely for 15 years and never experienced such disrespect and negative feedback. I thought long and hard before saying anything. I think the company has grown and now they no longer care about the customers they had. The dislike for animals and pets definitely evident. Sorry no longer can recommend these people. read more

Do not use this company!!!! Technician came to my home didn't check my filters or anything went into my attic said everything was good to go. The next day I noticed a water stain on my ceiling which progressed into full out leaking from my crown molding. I called Nash back they sent the very same technician out who said that my line was backing up and it was a plumbing problem and he did NOTHING so I called the plumber which costed my another $100 the plumber came and brought me up to the attic and showed me the broken water line that was pouring water into my house. The ceiling fell in and I had to place a tarp inside of my house. So now here we are and I call Nash AGAIN this time they send me a new technician who comes out and finds a multitude of problems with my system he tells me Mr. Nash will call me on Monday well when the office lady calls me on Monday she tells me that it will cost $275 to fix my AC and that they have made no decision on fixing my ceiling. I now have to call their insurance and my attorney. They have no accountability for their screw ups and it has costs me way more than it's worth using them. read more

The folks from Nash came in and completely replaced my entire HVAC system including ductwork. As a result, my air-conditioning actually turns off quite often during the summer rather than running 100% of the time. My electrical bill is down at least $100 in the summer. I have them come by a couple times each year to give my system a check up. I could not be happier with Nash! I highly recommend them because their equipment is top notch and they do exactly what they say they're going to do. These guys are a million times better than the last AC company I used! read more

I was a long time customer of Nssh, 15+ years. Aircondition fan failed, the Nash technician (young looking kid) said that the electronic module was bad. He said they would need to get a new module. After a several days of waiting and no word from Nash, I phoned them to find out they could not get the part. They said it was obsolete, could not be fixed, and wanted to install an entire new system. I said no way, called a local Lenox repair rep. They ordered the part from Lenox and had a cool house 2 days later for only $350. I guess Nash thought I was stupid and ready to take advantage of me. My Lenox aircondition is still running fine. read more