I hope to never get in another accident but if I do I will most certainly go back to them. Jeff the owner was so helpful. Dianne the secretary was AMAZING and walked me through the whole process. Highly recommended! read more

My friend referred me here after my car was in an accident. They made a stressful time easy and they got to working on my car immediately. I was surprised how quick they finished. I hope to never have another accident but I'll come here if I do. The price was pretty good too. read more

Great auto body shop! I found them on Yelp thanks to all the other wonderful reviews. My vehicle is from out of state and was unfortunately hit. Jeff and North Andover Auto Body were a tremendous help to me. They were open, honest and extremely helpful during this painful process with the insurance company. Thank you Jeff and North Andover Auto Body for all your hard work, help, expertise. I couldn't have asked for a better shop to assist me. (2011 Ford Edge) read more

I've had all four of my vehicles repaired at NA Auto Body, including a vintage Porsche. Jeff and his crew are excellent. Their work is always first class. Also, in a couple of accidents that were not my fault or my son's fault (in one case due to bad weather and the another one a guy directing traffic on a ferry directed me into a railing that was not visible), Jeff gave me some great advice to challenge the fault decision of the insurance company. So, that is another plus that saved me surcharges. read more

I have done business with North Andover Auto Body as a vendor and feel compelled to let everyone know that Jeff and the staff at NORTH ANDOVER AUTO BODY are great people to do business with. . One thing most motorist do not know-- insurance companies are not always looking out for you, they want you to believe that. Insurance companies look for the easiest and cheapest and not always the best way to repair your vehicle. Listen to your body shop not the insurance company !!!! . Jeff and his staff take the utmost care to make sure your motor vehicle is repaired properly to your satisfaction and safely back to OEM specifications and those specifications can mean LIFE OR DEATH after the fact. You can trust that your vehicle is repaired properly at North Andover Auto-body. I find North Andover Auto Body to be looking out for YOUR best interest. read more

Brought my car to these fine people and could not be happier. They handled everything professionally and promptly, including my insurance. Job was perfect! Highly recommend using them. read more

Worth the wait; my new car is as good as new, or better. When I decided to have NAAB repair my car, they were booking out out 6 weeks ahead. However, as luck would have it, another customer, previously scheduled, wanted a later date; hence, owner Jeff White called me and I was able to drop my car off sooner. Seeing the quality of the repair, combined with the courteous staff, and meticulous attention to detail; this is the place to have your car repaired if you're in a crash. I'm actually taking my car back in a few weeks to have factory accessory body side moldings installed. Thank you again Jeff and Bill for the excellent experience, Simon T., 2015 Gray Volkswagen Jetta read more

North Andover Auto Body - Before; car was just 3 weeks new. - Body Shops Near Me - North Andover, Massachusetts

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There is nothing that NAAB can't handle. I've had multiple accidents (on my old AND current car) and each and every time my car comes back it looks better than it did when I bought it. My entire family (husband, parents, brother) have all had their cars worked on by Jeff and his team at NAAB and we've never, ever had a bad experience. The customer service is exceptional. Steve Anderson often takes care of me and has been amazing every time. He's thorough, quick to reply (e-mails and phone calls alike), listens to my concerns and addresses every problem. NAAB will set-up a rental car for you, so all you need to do it show up and drop off your car. It's fantastic. My car is currently with NAAB due to an accident that I was in last month - someone rear-ended me. I'll pick up the car tomorrow and I KNOW it will be perfect. That's just how those guys treat every car. I'll never go anywhere else, truly. read more

Here's the thing: there's nothing fun about a fender bender. That being said, everyone at North Andover Auto Body made the entire process of repairing my car as pleasant and painless as possible. Immediately upon walking through the door, it became clear to me that owner Jeff White and his entire team go above and beyond for their customers. Simply put, they're amazing at what they do! Every aspect - from kind, courteous customer service to unbelievably thorough and impeccable auto body work - is worth recommending! read more

Jeff and everyone at NAAB were all extremely helpful. My car ended up being totaled, but not only did Jeff explain the pros and cons of going through my insurance vs. paying out of pocket (before we knew it was a total loss), he ended up taking the time to explain the best way to talk to my insurance company in order to get the maximum value for my car. At this point since my car was totaled there was literally no reason for him to continue to help me out since he wasn't getting my business for any repairs, but he went above and beyond to help me get the most out of my insurance. He spent at least 20 minutes on the phone with me explaining what I should do when I call my insurance, and even printed out values and current comparable cars on the market so I would have all of the info in front of me when I called. I was able to get an extra $1000 from my insurance company after being educated on the worth of my totaled car, when I wouldn't have known I had wiggle room. My family and I will definitely go back to Jeff for any future repairs! read more

This was the third time we brought a vehicle to NAAB. This business, its employees and Jeff White impressed us so much that I am writing a review (which I rarely do). They fixed the car which had a side impact on passenger side from a passing van to like new condition. Excellent workmanship! Going there for auto body repair is absolutely worry free. They deal with everything, rental car and repair cost increases way above the insurance estimate and so on. We received the car back sparkling clean. Everybody there is friendly, communication is great and they exceed expectations in every respect. If your car is in drivable condition, it is well worth the wait to get it into North Andover Auto Body's shop. read more

After recently being involved in my first accident, I am pleased to say North Andover AB made the process as smooth and painless as it could have been. They arranged the rental for me, and even kept my auto insurance company up to date on repairs, supplements, and extensions so that my rental could be extended accordingly. I just picked up my vehicle and they not only did a wonderful job repairing it, but they washed it inside and out. I highly recommend this shop. read more

This place is a complete rip off. We brought our car here to repair a scratch on the rear passenger side door and rear fender. We ended up receiving an email from one of their appraisers stating the repair would cost upwards of 5,000 dollars. After receiving this outrageous quote we tried to call them to tell them they would not be repairing our car, we were unable to get through to anyone and the phone rang continuously untill I eventually hung up. I strongly urge anyone looking to repair their car to steer clear of these crooks! read more

Two thumbs up for Jeff and crew at NAAB. Let me use their phone to call in my claim, arranged for a rental car, handled all of the insurance, including an evaluation by the dealer. Car looks great, came back in better shape than before I got in the accident - inside and out. Felt like they had my best interests in mind the entire time. Highly recommend! read more

Excellent service! From beginning to end, a top notch , attention to detail outfit Jeff and this family operated crew are running here. Customer service , years of knowledge , and a superior end result is why I drive over an hour to have this facility handle all of my auto body needs . read more

Wow! If you are unfortunate enough to have an auto accident, take your car straight to Jeff White and his team at North Andover Auto Body. They helped make a stressful situation as painless as possible. They assisted with the rental car I needed and kept me up to date during the entire process in a very professional manner. They hit all the dates they committed to which was much appreciated. And most importantly, my car looks amazing. The workmanship looks terrific and they even washed and vacuumed the car - an unexpected pleasant surprise. Thank you so much! read more

Highly recommend this place! I went here last summer for some auto body repairs I needed done to my car due to a car accident that had happened several months prior. I initially showed up in person to request a quote. The owner, Jeff, looked JUST like Will Ferrell which I totally got a kick out of. His wife (I think), Barbara, was really nice, and ran the office. Jeff looked at my car right away, and emailed the quote to me later on that day. I also went to a couple other local auto body repair shops, who had given me quotes I was a little skeptical about. So I chose to use NAAB. I really liked the atmosphere & their professionalism. I feel like most car places are full of rude trashy guys who just want to make a killing off of each customer. But these people are amicable, honest guys, and from what I understand is a family run business. I hope it always stays that way. Overall, great communication, & service. Definitely recommend this place for major or minor car repairs. read more

I was hit in my new vehicle after all the detours from the Gas fiasco and North Andover Auto Body took care of everything for me. They are the best. I recommend them to all of my own customers. read more

This place is well known in North And-over. The staff are very polite, no pressure and take very well care of their customers. My appointment was booked in advance about a month or so and I had to cancel one of them and they re-scheduled me no problem. My rental car was ready for me shortly after I arrived as I was a bit early. I pick up my car next week and I have no question it will be fantastic. Highly recommend any of my vehicles to go here. Best around hands down. Thank you! read more

I have been to this shop twice now, and both times I have had an excellent experience. Every member of the staff that I met was very friendly, helpful, and professional. Jeff, the owner took the time to speak to me personally multiple times about the work being performed. The first time I met with him was for minor damage to my Honda Civic. I paid out of pocket and the work was done at a very reasonable price and looked fantastic! This most recent visit was for an accident to my Subaru WRX paid for by insurance. They were not on Liberty Mutual's list of auto body shops, but I had no problems. They worked seamlessly with my insurance company, without any inconvenience to me. Damage to my car was about $7k, and you can't even tell it happened. It looks great! They are very busy, but they were able to get my car fixed within my 30 day rental period. They even helped me to replace a part that had been damaged before the accident that was not included or paid for by my insurance. I definitely recommend you go to this shop next time you need a repair, big or small. read more

we ALWAYS take our cars here and we ALWAYS have the best service. Jeff White goes above and beyond to make his customers happy!!

What a great experience! Everyone hates a fender bender but the folks at North Andover auto body do a fantastic job, on time and on budget. The owner is a very sincere and hardworking individual that enables his team to do the same. Just sorry I only recently found them. Would def recommend. read more

The staff at North Andover Auto Body are fantastic. They explain all aspects of the repairs needed and the timeframe the work will take. They are extremely honest and ethical and offer customer service you just don't see very often. I highly recommend them. read more

Have used North Andover Auto Body for over 10 years for multiple cars from a Plymouth minivan to an Acura TL. These guys have always been professional and provided high quality repairs in a timely manner. I am picky but won't go anywhere else. read more

I went to this shop with my insurance estimate.Gave it to a guy inside named Jeff.After he read the estimate, he told me,he would not take the job.He explained that the insurance company wrote for an aftermarket rear bumper cover.He said that he would not use the A/M bumper and that I would have to pay out of pocket to get the factory made bumper for him to take the job.A/M bumper $155.00 factory made cover $360.00.My car is not in perfect condition, its a 2002 all I wanted was my car fixed and back on the road. So I went to Commonwealth motors and they fixed the car per the estimate.The work came out just fine and the bumper looks and fits great. North Andover Auto Body is a bunch of crooks. read more

Went to north andover auto body with my insurance paper work. They looked at it saw it was Geico. Handed it back to me and said we dont take claims from Geico. REALLY you dont take claims from the biggest insurance company in the country. SUMBAGS..... read more

Nobody is usually happy to be using an auto body shop,but this shop makes the experience pleasant. All of the staff were friendly and very professional. Communication was great. They worked well with the insurer. The work was top quality and my truck looks great. Owner Jeff was great and I strongly recommend this shop. read more

North Andover Auto Body does consistently outstanding work. We have brought a number of different cars here over the years and each time have been very pleased with the results. In addition, Jeff White and his staff are always helpful. They are responsive and a pleasure to deal with. I recommend North Andover Auto Body to others without hesitation. read more

I wind up dinging my cars once each - thank God, not more than that. But in EVERY instance, Jeff White and the team return it to me better than new, and they always take awesome care of me. I trust them completely and recommend them without reservation. read more

I had tried once to go tho this place to repair a small scratch on my car's passenger door. The guy's first question is, do you have insurance, after I told him that I do not want use because I scratched it against a big pole in a parking garage, he gave me a price 3 times the price ( $3000+) I was told by friends at work, and he started to take pictures of the stickers on the doors etc without permission, and told me that he need to do the whole passenger side from head to end. I told him to stop and walked away. I took my car to anther body shop, it only cost $800.00 to fix the scratch, and the color matches perfect so that all my friends said that, the shop did a great job. Do not go to this place unless if you do not care about money. read more