1:40pm, first of the month, I needed to get a title re-issued as mine has wandered off over 10…read moreyears and I am selling the car. I expected lines out the door, and got them when I got there. The line moved pretty quickly for only 2 people working there and within 5 minutes I was at the front. They were not able to offer what I needed (a title in my hands that day) but did give me a map to where I could get an instant re-issue and were extremely nice about the whole thing. Thinking back, I've had to wait, but if you don't go right at 11:50 you can get in and out in a jiffy.. the place can only handle 3 clerks and about 6 people inside, which is a pain sometimes, but for a govt office it moves. One thing to beware of is people putting on their stickers in the parking lot. They're easy to run over and may mess up your finish.

Quick easy friendly. Less than 10 minutes don't go anywhere else this is the best location and…read morestaff

This is my second time coming here in the last few years. So easy, so efficient. Years ago when I…read moregot my real ID I brought all my paperwork and waited maybe 15 minutes to be helped and was done within another 15 minutes. Today, I went in for an address change. I got all my paperwork- turns out I didnt need that. I just filled out my information at a kiosk and was out within 10 minutes. The front desk/check in lady was so helpful and so kind.

I went to renew my license and it took an hour, which is the longest I've ever had to wait at this…read morelocation. The shortest wait time has been 15 minutes on good day. Staff was helpful and nice.

The best ever . Fast and efficent . I was out by the time my appointment was to be. HART LANE…read moreROCKS . Highly recomended

I came here to transfer my Georgia driver's license to Tennessee and somehow a straightforward…read morevisit turned into over four and a half hours. I arrived around 11:14 a.m. and didn't leave until 3:50 p.m. The initial hour wait was expected and wasn't the issue. Once I was called, I found out I was given the wrong ticket, processed for the wrong credential, and had my last name misspelled despite the correct spelling being on my Georgia license and every document I provided. After catching the mistakes myself, I spent more than three additional hours waiting for them to be corrected while new customers continued being helped. Eventually, a supervisor had to step in because the employee couldn't fix the issue, and even then it took multiple attempts. I understand waiting at the DMV, but over four and a half hours because of preventable employee errors is completely different. When you're handling someone's legal identification, basic accuracy and attention to detail should not be too much to ask. The unsanitary facility didn't make the experience any better. The waiting area smelled strongly of body odor, the seats had questionable stains all over them, and the bathrooms looked like what I imagine a jail bathroom would look like. I also watched a Spanish-speaking woman struggle to communicate while the employee assisting her became increasingly frustrated with the poor woman, who had no one there to help her. Instead of trying to find someone who could assist, the employee just kept repeating the same thing over and over in a more annoyed tone each time. Another Spanish-speaking man was having a similar experience. I finally took it upon myself to go into the waiting room and find someone who could help. Go figure, I was able to flag down two Spanish-speaking employees who could assist them, meaning help was available the entire time. The other employees could have easily done the same instead of repeatedly speaking to customers with language barriers in an increasingly frustrated and condescending manner. Watching employees continue to repeat themselves as though these customers simply weren't understanding, rather than finding the Spanish-speaking assistance that was readily available, was extremely disappointing. For a government facility serving the public, there should be far more patience, professionalism, and effort to make sure everyone can access the services they came there for. A government facility serving the public should be clean, organized, professional, and prepared to assist people facing language barriers with patience and respect. This location needs serious improvement in employee training, customer service, cleanliness, and attention to detail!

The CXM link states it an error I could not leave my experience after receiving service, and it was…read morea 2 hrs wait for renewal of driver's license and Real ID Customer Service was Great, friendly and very Professional, she got me in/out quick

White guy said our documents were good then left in the middle of helping us to go to lunch - which…read moreis ridiculous. Black girl w glasses made us wait and was unspeakably rude and said our documents were not ok. There is nowhere to park. This place is atrocious. Also I should add we had 2 little kids w/ us and the white guy was training someone which made everything slower - DONT TOO HELPING SOMEONE TO GO TO LUNCH! The guy was trying to help us, the girl was actively and w a crap attitude trying to reject us because she said she was "behind" schedule. Try helping the customers instead of focusing on your lunch break or being behind. Actually assist people don't be an assembly line of negativity

MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

Gentlemen at the information desk very helpful and told me to stand by the bookcase. After standing…read morewaiting for one of 6 people to help for twenty minutes. Went back to the gentleman and he came up and asked Karen Burns to help me. Well, Karen talked about the Titans and Walmart then told her friend " I will be right back to help the guy with a MVR" She came back after ten minutes and went to her desk. Then off to talk to her supervisor for a couple of minutes. God bless Karen Burns's little heart.

MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

Nobody likes the DMV, it's why it's the butt of so many jokes. However, this was by far the best…read moreexperience I have ever had at one. We showed up at 7:30am and started lining up at the door at 7:50am, no appointment. Quickly, a line formed behind us and I'm glad we got there when we did. I was at kiosk 3 and my husband was at 4. The lady working at the front desk was wonderful. She was apologetic that I didn't have enough acceptable paperwork but she gave me a form that listed what was acceptable. My husband's clerk told him the wrong things that my clerk did say was okay, which left us both in confusion. My clerk told me to come back with everything and she will help again. My husband's clerk? Didn't say to come back to him. Two totally different experiences! A trip to the library to print more papers off and a visit back to the DMV later in the day and our clerks were still there. Because my clerk told me to come back to her, we didn't have to wait for a number, we just stood behind who she was helping. She ended up helping my husband, too, even though he was with the clerk next to her. I'm telling you, 5 star service here!! Not only was she caring about the situation, she was also personable and gave us recommendations for where to eat in the area. I'm not sure if she's always at desk 3 and I wish I had her name...but she made a positive impact and I would absolutely go back to her again.

One of the most efficient DMVs I've been to! I didn't have an appointment so I got there 15 minutes…read morebefore opening. There were about 20 people in front of me in line. As soon as they opened they let people inside and a greeter will make sure you have the right documents then direct you to check in through a text system. The clerk who worked with me was super nice and helpful. All-in-all I was there for about an hour and 15 minutes which is not bad for a walk-in at the DMV. Building was also super clean, clean bathrooms and plenty of seating.

I live in Rutherford county. I have spent hours in the past renewing my license at the Department…read moreof Safety in Murfreesboro. My wife suggested I come to Lebanon in Wilson county to update my license. I have to say she was right. The people working there were courteous and quick. I was in and out in twenty minutes. The parking lot was full and the room was busy but everyone was taken care of in a timely manner. BEST EXPERIENCE I HAVE EVER HAD IN ANY DMV IN MY 48 YEARS OF DRIVING. GREAT JOB!!!

I have never had a bad experience at the Hart Lane Center (or the other license bureaus on…read moreClarksville Hwy, Centennial Blvd or Old Hickory in Madison). Staff have been professional and handled their business. Today was exceptional though because they have a tenured staff member at a table who is taking people as they enter and directing them and letting them know if they have all the right forms. She is clear about her expertise and calm and personable. When she had to redirect people, she did so in a respectful way. It was a welcome change from just going to a kiosk.

I spoke with Jayla on the phone. She was friendly, helpful and knew all the answers to the…read morequestions I asked. Thank you Jayla!

Worst experience of my life wasn't able to get anything done all because Bruce Martin doesn't know…read morehow to use a printer correctly to print off documents. This was incredibly frustrating and embarrassing for this facility. Don't hire people that can't use basic technology, now i have to go to another county clerk across town that knows how to use a printer do you see how silly that sounds.