Very unprofessional!! I booked an appointment, got a confirmation email and text, and when I showed up the building wasn't open. No instructions on how to get in, just had to wait with 2 other people until someone came out to catch the door. After that I showed up at the suite and no one ever came. I texted and called multiple times and there was zero communication. Left 20 min after my scheduled time. No follow up was received either. The audacity to send a reminder email and not show up!! Check their Google reviews. SCAMMMMM read more

Left multiple messages and sent emails to schedule an appointment, never bothered to respond back . Not a way to run a business .

Maria is the sweetest. She genuinely cares about your skin and finding a custom treatment plan so that you can be the best version of yourself. She's also super sweet and has a great energy about her. read more

Nastran was simply amazing. She is incredibly kind and has an obvious passion for skinscare. To find out she is not simply an aesthetician but a nurse and chemist specializing in organic skin care specific to sensitive skin like mine. Looking forward to future visits. read more

Nastran is amazing! My skin has improved so much since i started getting facials with her, not only that but her face products are amazing. I've struggled with acne for the last couple years, my skin is also very sensitive and easily gets irritated with new products. Every since i started getting facials my skin has improved so much and I've purchased many of her products and not only has my skin loved her products but ive never had a bad reaction. Nastran is also so sweet and you can tell she is passionate about what she does! read more

Nastran does amazing facials and helps you so much with your skin to look its best‼ Maria puts you at ease, releases your tension and helps heal those spots that were busy all day. She is an awesome masseuse read more

Over two years ago they closed their doors because of COVID. I had several prepaid facials remaining and I asked about a refund and was told they could not refund money but would reopen soon. After multiply times trying to contact them I was told they would open in a few months, then a few months later I would call they would say they couldn't because one of their estheticians died from COVID and other lies. When everything else opened up and things were back to normal I contacted them again and they still didn't open. I was contacted by a previous employee saying they weren't there anymore and none of the things they told me were true but she wasn't refunding money to clients and the location was closed and empty. Very disappointing since I went there and had such good facials but they really ripped me off by not refunding money for services they never planned on giving. read more

Amazing facials! I love how she personalizes the service to fit your needs. Products are great too. I'm super happy with the results and will definitely return. read more

Love love love her. Makes you feel like you known her for a long time but still very professional. Nastran is awsome. She made my skin feel so hydrated and soft. Can't wait to go back read more

Updating my review to one star. Nastran refuses to work with their clients or refund their clients who paid for full services before the pandemic began. I have sent emails and called their business. Only response I've received is that they are still closed for business and will be rescheduling appointments soon. This same communication has been the same for over a year now and I've yet to receive any service or refund. I will be reporting this business to the Better Business Bureau and I recommend any others who are in this same situation to do the same. read more

One star and basically for the same reasons the last handful of reviews stated. I had $200+ credit/gift card at Nastran prior to Covid and figured that they'd reopen when things were safe and I'd be able to use them. Turns out, they never reopened the years after (not even sure if they are now), even when other places were opening back up. I had emailed and called in the past with no luck. At this point, it feels like the owner planned this to pocket probably thousands from clients that had spent money beforehand to spend later. It's a shame that you don't feel guilty not reimbursing people in a fair manner when most people's financial standings have been worse than ever with this over inflated economy we are living in. Welp, I believe in what comes around goes around.... :) read more

When I walk thru the doors of Nastran Skin Care I know I am ready for pampering. My skin is dry from all this winter weather and I'm in need of a great facial. This place is my go to. My aesthetician is Brooke. She is gentle, meticulous and knowledgeable. Most important is what results am I seeing. Smooooooth silky skin. So clean and soft after microdermabrasion, red light treatments, mask. I feel great. We say our goodbyes and I head to my car. Getting in I look at myself in the mirror. Who's that fresh face ? That would be me! Thank you so much! read more

Closed and never contacted their clients for refunds. Send emails soliciting us to buy their products (or whatever is left) but refuse to contact their old clients or provide refund for services already paid for. read more

Before Covid happened, I use to go to Nastran to get my facials done. I paid in advance for the facial services for my mom and me. Later when Covid happened she closed her business temporarily I totally understood her situation, now after she opened I emailed her to refund my mother and my money, but they keep on selling me their skincare crème. My skin is highly sensitive and I have tried her products and it gave me breakouts. She has not honored her commitment nor has she refunded my money. I would highly encourage everyone - to go to other skin care businesses in Citrus Heights or Orangevale or Sacramento but not Nastran Skincare. What does this business stand for - doesn't even have integrity and basic ethics to honor its clients. If you are unable to provide the services that you took money for, return the money to your clients. if they don't want to buy your skincare crème then refund the money. As you work hard, your clients did too and they trusted you with their money that you will provide them services but what are you doing to them? You stole their money and didn't even have the courtesy to return their money. read more

The facials I've been getting from Nastran have been so helpful with my acne scars! I have old acne scars that have been through multiple facials around Southern California and faded some but since coming here the past few weeks they have definitely faded. I recommend nastran, she does a combo of treatments for scars and really helped me fade them. : ) read more

This place is highly recommended. My aestesis is very accommodating and answered my concern accordingly. My skin never felt so smooth and Dewey. Yes I'm happy! I will make more appointments and enjoy my meh time. Only one snag, the location? It's easy miss that turn. Once you did you have to keep going down greenback lane turn into first right turn and go back. read more

Nastran Skin Care - Skin Care Near Me - Tarzana, California

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Prepaid for services before the pandemic and never received a call back to reschedule or refund. Definitely would not recommend.

Thank you for everything Nastran! The best facials I've ever got. Over this past few months I've been getting facials from Nastran. My face looks so good, and my skin feels amazing. Plus, I would recommend Nastran's skin care products, they really made a difference for me, I love them! Thank you, thank you, thank you! read more

Very peaceful and artistic spa with oriented professional estheticians. I have had few experiences with Nastran, who worked on my face. She knows a lot about skin & goes beyond taking care of my skin problems and her REALLY ORGANIC products are unique. Now Samantha is a big help for scheduling and following up. I highly recommend, specially to mens who their skin is exposes to sun radiation. read more

It's unfortunate that COVID has caused a lot of businesses to close down or become inoperable. I understand that a business may be in hardship due to the pandemic but what I'm very upset with is that I had pre paid for services and have not been able to redeem those prepaid services. Everything I reach out to Nastran, I am told I could use my credit towards the products which I have told Nastran many times that her product does not work for my skin for daily use and have already tried them. I had paid for 6 sessions in advance for microdermabrasion with the hydro facial combo and have asked for a refund but was told per their policy they do not issue refunds. We're talking about hundreds of dollars and had I knew they're not willing to be flexible with the policy due to the pandemic as with customers who are force to be flexible with the shop not running and providing the promised services, I would have gone elsewhere. I am very disappointed with how Nastran has taking upon herself to run this business as it is well over a year and other similar businesses have been up and running yet I'm still waiting to redeem my services with Nastran. I know of other unhappy customers for the same reason. I hope Nastran will figure something out sooner than later. I have texted and communicated and have been told each time a different expected date for the shop to be open. Will it really ever open back up ?? read more

I recently purchased their secret 19 product and they sent some goodies along with it which was such a sweet surprise I am loving all their products and that's coming from someone with super sensitive skin! My skin feels amazing after their products! 10/10 would recommend! I recently moved out of state & still ordered from them because they are that good! read more

AMAZING IS THE WORD!! Nastran cares about her customers and walks them through what she is doing and knows SO much more about skin care than any one else I've ever had a facial from!! She is a true scientist and wants her clients to experience the best health possible so she works slow and steady at facial and then educates about why certain areas need extra care! I would give her 10 stars if I could!! read more

Very unprofessional and worse experience!! I am never going back to this place again. I did have a facial appointment today at 5pm and I had to run all the way long to make it to the appointment on time. When I reached no one was there to open the door nor answer the call. After waiting for 10mins then a lady came in and took me inside wondering if they had any appointments left today. She then called aesthetician and let me know that she is out for today and cant make it for the appointment today. She keeps telling me that there is some issue with the system which I don't think so because I got the confirmation through a text message once I booked the appointment on their website. And if there is some issue they need be alert and inform the customer on the upcoming appointment rather than wasting others time which they failed to do so. Please Be Aware !! read more

I had two visits for a microdermabrasion with Brooke and its been great! She is a very friendly and knowledgeable person. I would recommend anyone to book an appointment with her. read more

I found Nastran skin care through Groupon. I purchased the 3 microdermabrasion treatments + hydrating facials. I have never had a microderm or a facial before so I did not know what to expect. Upon walking in I was embraced by the peaceful atmosphere, and a sense of calmness instantly surrounded me. My esthetician was Hayley and she is the best! She is very gentle and took good care of my skin. Her work is very thorough, and she was very informative about all the products and treatments she was giving my skin. She is really sweet and has a very calming aura. I have gone to her for all three sessions. I enjoyed the conversations I've had with her, and she offered me great suggestions and tips for my skin. Since going to Nastran Skin Care I have seen a huge improvement in my skin. The microderm treatments have really helped with any active acne on my face as well as the scarring. I am so thankful that I found Nastran Skin Care, and so thankful to have met Hayley who calmed all my apprehensions when it comes to having someone work on your face. I always feel so calm and relaxed after the sessions and my skin feels healthy and pampered. Thank you Hayley for taking care of my skin. I will definitely be back. read more

Prepaid for facials pre-covid, however, Nastran refuses to refund money for services not rendered. Nastran needs to either give us what we paid for or refund us our hard earned money back. Very shady business practice. read more

I was so excited to treat myself to a facial. I usually get facials regularly, but my usually place isn't what I need anymore so I was looking to find a new place to go regularly. I bought a groupon because it's a great way to try many different places before settling in somewhere as a regular. I had my appointment booked but they needed to reschedule due to a staffing change that would put me past my groupon expiration. They said it was fine and that I'd still be able to use it. On the day of my appointment I knew I was going to be a few moments late so I called as soon as I knew (about ten minutes before my appointment time) and got voicemail. Left a voicemail. Drove all the way to the studio and when I got there no one was there and the door was locked. I called and left another voicemail. I checked and confirmed I had the right day and time. I felt so confused! Now that the groupon is expired and I can't get a refund. What a waste! read more

My wife discovered this business on Groupon looking for microdermabrasion. Not only was the esthetician Kylie a no show, she texted 15 minutes after the appointment time claiming her friend brought along another client therefore she would need to cancel my wife's appointment. Unprofessional establishment don't waste your time or money. read more

I had an amazing oxygen facial from Emily. Making an apt online was easy - just have your credit card handy to reserve the appt. Finding this place was probably the toughest part. If you plan to go before October 4th (they're moving), turn onto Bridge Street from Fair Oaks and there should be a parking lot to the left. I ended up kinda hiking through Marshall Building to Rice building where they're located. Emily was sweet and knowledgeable about treatments recommended for my skin concerns. The facial included some light upper body massage :D I also loved that a lot of the décolleté area was included as part of the facial - I worry about my neck aging since a lot of estheticians don't normally treat my neck with my face. My acne cleared up within a few days, and I was glowing for my anniversary 3 days later. Their prices seemed pretty steep, so I'm hoping to take advantage of their specials in the future. read more

The quality of services here is above and beyond. My complexion has improved so much since I've been doing regular customized facials. Ive gotten several compliments on my skin! Melissa has done my series of facials and is so sweet and easy to connect with. She also really knows what she is doing and has worked with me to make my skin as healthy as possible. I highly recommend buying their primer/sunscreen. It's tinted and spf 50 and is a great way to start my morning make up routine. A little bit goes a long ways. read more

Overall Service was great!! I would definitely recommend Emily, it was my first facial I got the microdermabrasion plus hydration mask. My face refreshed and smoother after just one session. read more

I had a Groupon for a European facial with oxygen mask. Emily did my facial and she was great! She also told me that the triple lift hydrocurrent is a great add-on....usually $75, but since it was my first time it was only $55 so I decided to treat myself and get it done as well. Emily took her time and it was literally the best facial that I have ever had. I ended up buying the tinted eye serum with spf as well as the tinted sunscreen for my face (50% off at the time). I will definitely be back! read more

I have had two facials here so far and have been using Nastran's skin care products. Her products are all organic and make your skin look and feel spectacular. Sio was very professional and sweet. The atmosphere from the tranquil colors, to the soft music to the treatments themselves make you realize how much Nastran and her team really pay attention to detail and care about customer satisfaction. read more

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Melissa just hooked me UP!!! For first time clients, she offers a complimentary treatment. I came in for an oxygen facial and she offered a free radio frequency treatment- which is super generous and helps tighten and tone skin! I love this but opted for the UV since I've not tried that before. Amazing! The oxygen facial left me feeling sooo hydrated and youthful. My skin is incredibly soft and all the products used are organic with simple, effective ingredients! I'm usually leery of sunblock since it's been so heavy feeling on my skin. She applied their Nastran brand and it's surprisingly light - she even managed to apply it without clumping or streaking it on my skin. Melissa was super easy to talk to and connect with. She has a gentle touch and really comfortable to converse with during treatment. I highly recommend! This is a new location; park in back of the complex as the entrance and suite is in back. read more

I first purchased a Groupon to check out this place and absolutely love it! Brooke especially, is a top esthetician and does a wonderful facial. She is very knowledgeable about all the natural, organic products that they sell, but not too pushy either. I highly recommend Brooke at Nastran skin care. read more

I got my first microdermabrasion facial with the hydrating mask & absolutely loved the whole experience! Nastran was so sweet and knowledgable, she makes her own vegan products and they felt amazing! They were welcoming from the moment I walked in. Adrienne did my facial; she was so accommodating and patient with all my questions. She made me feel so relaxed and at ease. I ended up buying the tinted sunscreen that she makes, and I LOVE it! I will be back again soon, I highly recommend trying this place! read more

I went to Nastran using a deal I found for a micro dermabrasion and I'm happy I did. Worth every penny I spent. My skin looked fantastic and I love the products used on my face. Very minimal irritation and I woke up the next day with clear beautiful skin. She took her time and I very much appreciate the attention to detail. Also, she makes her own products, and if chemicals and sensitive skin is a concern of yours I would recommend them. Happy customer read more

Love this place and all the ladies there. I trusted them since day one and I'll never try somewhere else to take care of my skin. Highly recommended. read more

Very poor business practices and customer service from Nastran, and husband. This is very unfortunate as Nastran is highly skilled and I received one of the best facials I have ever had from her. But given my experience, I will never return: --I called to confirm my appointment when I received notice from the online scheduler, and asked to purchase one of her products which worked terrifically for me. --The afternoon before my appointment (less than 24 hours), I received an email mistakenly canceling my appointment. --I called the number, but the voicemail box was full. --I was downtown, so I walked over to her office (on Thursday when she is supposed to be open) and no one was there. I left a note asking her to call me regarding the incorrect appointment cancellation. --Website design /scheduler is terrible, with no way to email her office back. I never received a reply to my phone call or note confirming my appointment and asking to buy a product. At the very least, Nastran, or husband, should have called to apologize for their mistake, and reschedule my facial pronto. Nothing. --Nastran's hours are extremely limited--Thursday and Friday 6am-2pm for appointments. I work full time, so this is hardly convenient. How hard does a client have to work to get Nastran's services? Does she want good loyal clients or not?? Very disappointing. All this could have been resolved with a simple & prompt follow up phone call. I hope my review helps to prevent other people from going through the hassle of what I experienced. read more

My wife bought this for me and I went to Brooke it was one of the best experiences I've ever had. She explained everything to me so concisely and answered all my questions. I felt like she went over and beyond to make sure that I was comfortable answer my wife noticed in instant difference in the way that my skin look. I would recommend Brooke or anything that has to do with your skin she is a true professional thank you so much! read more