I have been Dr. Miller's Patient since moving to Natick in 2019. I enjoy my visits with Dr. Miller, he is extremely knowledgable and does a great job explaining things and answering my questions. Natick Family Eye Care / Dr. Miller is a huge improvement over my previous eye doctor. They are honest and transparent about the costs and charges related to the exam and any glasses / contacts that I purchase or am considering purchasing. Overall I highly recommend Natick Family Eye Care, I look forward to my eye exams with Dr. Miller read more

Back in October, my appointment went very well and had a great experience. However, in the past 4.5 weeks, I've been having extreme difficulty getting new contacts. The wrong pair was ordered (though i said i wanted the sample they provided which i was told was in my chart) and shipped to me and then i had to call over 8 times to get in touch with someone. Two weeks later I provided my credit card and was told the new contacts would be in. I called 1.5 weeks later and was told they will need my credit card to order. There is a clear disconnect between front and back office and it is difficult to manage when each conversation is repetitive and continues to cause a wrong next step. It is now over 5 weeks since i first ordered my contacts :( this is frustrating. Great clinical care, but be wary when ordering contacts/glasses. I'll likely be looking elsewhere to avoid this experience again. read more

Dr Miller provides excellent care. Always a thorough exam, with all options well explained, and any questions answered. A very well qualified eye doctor and a very nice man. He has a fine selection of frames, too. Office staff is always friendly too, rounding out the trifecta of pluses! I am so glad I have found this practice! read more

I've been Dr. Miller's patient for as long as he has had this practice and I wouldn't go to anyone else. He's friendly, professional and thorough. He always starts getting off by going through your insurance eligibility for this year so that you know what you're getting into (and he always has a calculator handy for a quick calculation on the fly). The office has always been charming, but he keeps it up to date with the necessary equipment. He is great at explaining to you what he's doing, what the outcome is and how things may have changed. He once told me that his favorite part is helping you pick frames and I believe it. He schedules it in as part of your appointment. He has no problem pulling 20-30 different frames off the wall, helping you evaluate them ("Nope, those don't work!" Or "Those are way too small!") and pick a final selection. I always love the glasses I get from Dr. Miller. read more

It was my first time having a vision test done in the area, and Dr. Miller was great! The office was kept nice and clean, and the receptionist was friendly. I didn't have to wait at all for my appointment time. He was professional and knowledgable, and answered all the questions I had - including recommending me some local places to check out since I recently moved here! After the test was done, if you decide to get a pair of glasses, Dr. Miller will lead you into a room full of frames to pick from. I would recommend coming to Dr. Miller for all your eye care needs. read more

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I had a really subpar experience here that just rubbed me the wrong way. The receptionist over the phone was extremely rude when there was a mix up with my SS number, and I found that very off putting. At the appointment, the other receptionist was extremely nice, but didn't seem to have any idea what she was doing. The doctor had to help her fill out my insurance paper and tell her to answer the phone when it was ringing.... Dr. Miller was a nice enough guy. Kind of awkward. He changed my prescription even though I told him it has not changed for many many years. He insisted he was right and I got contacts from him. They seemed fine but a little blurry. I recently ended up ordering new glasses online with the prescription he gave me- and turns out the prescription was SO WRONG!!!! I cannot see anything far away. Maybe it was just the new glasses, but I have rarely had this problem before. I ended up using the prescription I had gotten from my old eye doctor. At the appointment, he kept trying to upsell me into daily contact lenses though I repeatedly told him I only wanted monthly. He told me it would be the same price so I gave in. I guess I misunderstood- it would be the same price if I only bought 6 months worth instead of a year with monthly. I had to back out and get monthlys instead but I feel like he was trying to scam me. Overall, he was an ok guy, pretty quaint place, weird receptionists but I doubt I'll go back. I'll have to search for another eye doctor who actually cares and listens to me. read more

I highly recommend Dr. Miller for all of your optometry needs. As others have mentioned, he's very informative, easy going, and kind. I'm always pleasantly surprised by his prices for contact lenses; somehow they beat the discounted online stores (he makes sure you always have the best rebates). A visit to his office feels like stepping into a charming old-timey doctor's office on a quaint main street, except in his case, he has all of the modern cutting-edge optometry equipment. read more

For anyone who is looking for an optometrist, I enthusiastically recommend Dr. Frank Miller. He spends time explaining what your exam shows, answers questions clearly and fully and is friendly and approachable. He also was very supportive when I had a significant vision issue while I was out of state and saw me right away when I returned to Massachusetts. I don't write a lot of reviews, but Dr. Miller and this optometry practice is worth sharing. read more

Dr was very easy going, personable, and didn't do a hard sell on glasses; he just told me what I needed.

Dr. Miller's office is always clean and prompt. He is always available in an emergency. You can get in if you need to in hurry. He explains things so you understand what is happening to you. I recommend this office. read more

My wife and I enjoyed our first appointments with Dr Miller and staff last week. We hadn't been to the eye doctor in a few years since moving and Dr Miller was recommended by a trusted recent acquaintance. We honestly couldn't have had a better, more informed experience, we highly recommend Natick Family Eye care. Definitely 5 Star. read more

You will feel at home at Dr. Miller's office. Friendly, honest and most of all no wait time!

I wish every doctor was as friendly and kind as Dr. Miller! He thoughtfully answers all my questions, walks me through how best to use my health and vision insurance, and even helped with rush delivery of my glasses lenses so I wouldn't have to go too long without. Dr Miller truly values and respects his patients. I also love the homey feeling of the office, the friendly staff, and the convenient location. If you're wondering which eye doctor to pick, I highly recommend Dr. Miller. read more

I've been a patient of Dr. Miller's for some five years now. I am a Brittle Type I diabetic, so excellent eye care is critical--- and I sure get it here! Never had any wait time and always meet a courteous staff. Dr. Miller performs a great many tests to assure all aspects of my eyes are healthy. Superbly talented and a great sense of humor! read more

My family and i have been seeing Dr. Miller for over 10 years. He is an excellent doctor and has all the latest equipment. He does an excellent job listening to patients and showing flexibility since there are often different approaches to addressing vision correction. He listens to your needs and makes sure the solutions are the most appropriate. He has a very good selection of frames and the quality of the Optical work far exceeds the quality you'll get at many large cheaper choices. read more

I started going to Natick Family Eye Care after my wife's recommendation. They are very thorough. They explain everything to you in an simple and easy way. Gives you many options for eye care at reasonable prices. I would recommend them to anyone looking for eye care. read more

I've been seeing Dr Miller for a few years now, and I have to say I'm always pleased with my results. He makes the exam go by very easily. He's very thorough and knowledgeable. He has patience and honesty when it comes to getting fitted for eyeglass frames and always gets my contacts just perfect. If they could repair the ceiling from a previous water leak I would give it 5 stars read more

Highly recommend getting serviced by this office. Very professional and will tend to all needs and questions.

Dr. Miller is by far the best eye doctor out there. Extremely friendly, knowledgeable and professional. You can feel the passion he has for his profession. It is not just another job for him. He genuinely seems excited to be doing what he does. His office is clean and cozy. The secretary he has is also always very friendly. Now that I think about it, I have never waited past my appointment time. I have always been seen right on time or even earlier. My family and I (my wife and I and our 2 kids all wear glasses) are glad to have him as our eye doctor. read more

I've been going to Dr. Miller at Natick Family Eye Care for several years now and I'm very happy with everything about the practice. Good location with easy parking, great service in providing me with a few sample pairs of contact lenses when I ran out before by next appointment, and really good help from both the Dr. and staff in verifying my insurance coverage and determining the best use of it toward contacts and/or glasses. Martha is great at helping choose new frames, too. Prices for contacts are better than 1800CONTACTS and shipping is so fast! In fact, I had an appointment last Thursday, late afternoon, and I ordered new lenses then. They were delivered by mail to my home, today--Saturday! Less than 48 hours. Can't beat that. I'll be going to Dr. Miller as long as I'm living in this area. read more

Dr. Miller is wonderful but the receptionist over the phone is beyond rude. My family has used Dr. Miller for years now and he's always great read more

Dr. Miller is very thoughtful and through. I have been going to him for more than 10 years. He knows the ins and outs of insurance. He has all the latest equipment and technology to help with his exams. He and his staff are friendly and professional. I love that he not only calls to remind you about the appointment but you receive emails and text messages. So great to have a doctor that has embraced technology. I have never been disappointed with a visit. I recommend him to everyone! Go see him!! read more

Dr. Miller is extremely pleasant and knowledgeable. He provides wonderful service, professional care, and a pleasant manner. I would highly recommend him to anyone. read more

Dr. Miller is very kind and thorough. When I had a problem with my eyes a year or so ago, he saw me right away and examined me. They understand my insurances and make recommendations that are practical for me. He is always on time. My family has been seeing him for years and we all like him very much. The office is conveniently located on Route 135. read more

Dr. Miller is as good as it gets. Have been going to him for years; he's incredibly knowledgeable, helpful, patient, professional, and--as an added bonus, funny! I wish all doctors would make me laugh as much! His staff is just as wonderful. Go see him; you won't be disappointed! read more