Thanks to Nicolas L. in the Service Department for providing exceptional customer service. Sewell…read moreis truly a first class experience.

They had an equipment malfunction and dropped an automated gate on our car while in for service…read more Upon arrival to discuss, they refused to give us their plan to make us whole in writing. When we asked for a mananger with Power of Attorney to discuss, they claimed no one was there with POA, it was 6pm you know when we get off of work. Yep, to top if off the Service Manager lied to my face. Left there without our vehicle, nor a written proposal for resolution to the damage. Next steps, a damage claim on our comprehensive coverage. Sadly, this is what "the Sewell difference" has become in 2026...

I was getting close to the end of my Outback warranty and had a few minor issues I needed taken…read morecare of before a big trip. I was honestly worried I wouldn't be able to get everything handled in time. Arielle (the red‑headed one) helped me set up an appointment and immediately put me at ease. When I arrived, another staff member told me they weren't sure the repairs could be finished before my warranty expired. But once I met with Arielle, she told me not to worry -- she would make sure it got done. And she did exactly that. She got the parts ordered, kept things moving, and made sure everything was finalized before the deadline. Throughout the whole process, she kept me updated and never made me feel like just another customer. Talking with her felt like talking to a friend who genuinely cared about my situation. She made me feel heard, valued, and supported. She even helped me get a loaner car while the repairs were happening, and anytime I had a question she answered quickly. I always ask for Arielle when I need service because she listens, follows through, and makes sure my needs are met. She's the reason I trust bringing my car here.

I contacted this dealership to get a price quote for a windshield replacement. I specifically asked…read morehow much I would need to pay upfront and whether the $1,222.13 quote included everything needed after the replacement, including EyeSight/ADAS recalibration. I clearly told them that I had an appointment with Safelite and that I had not decided whether to move forward with the dealership. I said I would let them know if I decided to proceed, and that Monday morning would be my preferred time if I did. I never asked or authorized them to order the windshield. Later, I was told that the windshield had already been ordered and that I would be charged a $133.80 restocking fee if I didn't proceed. I was extremely frustrated because I had only been requesting information and had explicitly said I had not made a decision. Customers should be clearly informed and asked for authorization before parts are ordered that could result in a fee. Very disappointing experience.

Avoid this place at all costs!! Went in for in for an inspection and was told I needed my battery…read morereplaced. Being an idiot I didn't ask what it was going to cost. When it came time to pay it was over $500. The receipt I got had a bunch of random charges that had nothing to do with the service. I would give zero stars if I could.

Excellent service and help Help at all times they are always helping and assisting me whenever I…read morecome by no matter what.

AB helped me and knew coming in I would be a bit upside down on this purchase.They found a way to…read morehelp me and make it work.I was suggested to come here from a client of mine and glad I did,they have a large selection to suit different budgets.I would definitely ask for AB again and suggest him to future people looking for an honest,not pushy,easy to speak with,and knowledgeable salesman.Im am glad I came in and had him help me find the vehicle I wanted at the price point I needed!

I liked the waiting room. Unfortunately, that's about the only positive thing I can say about my…read moreexperience. I intentionally waited to post this review because I wanted to give the dealership a second chance. After my most recent visit, however, I'm extremely disappointed and will not be returning. 1. I was specifically told this dealership was "mod and tuner friendly." Before purchasing my vehicle, I spoke with the finance manager and specifically discussed modifications. I was told, prior to signing, that the dealership was "mod and tuner friendly." That was important to me because I have always modified my vehicles, and hearing that eased a major concern I had about purchasing here. Based on my experience with the service department, I DO NOT consider this dealership friendly toward modified vehicles whatsoever. That became very clear during my latest visit. 2. My driver-side front window shattered within the first 1,000 miles. I was told they had never heard of this happening and that glass was not covered under warranty. From what I could see, the entire sheet of glass had fallen essentially straight down. I questioned whether there had actually been any outside impact, but instead I was presented with an approximately $1,500 bill and a phone number for Customer Relations to see if they would cover it. After spending two days jumping through hoops, Customer Relations ultimately covered it. Then, when I received my vehicle back, I was essentially told they had "tried" to remove all the broken glass, but there was probably still some left and I might hear it over bumps. There absolutely was glass left. I spent about an hour of my own time properly cleaning out the remaining glass, including glass that had simply been left on the floor of the vehicle. For a repair that was necessary on an almost-new vehicle, that level of cleanup and attention to detail was extremely disappointing. 3. Low-oil warning at approximately 3,000 miles. At around 3,000 miles, my low-oil warning came on. Considering I had purchased the vehicle for roughly $35,000 only about two months earlier, I was understandably concerned. I scheduled an appointment and specifically planned to wait at the dealership while a technician inspected it. Before the vehicle was even pulled into the shop, I was told the technician wanted one hour of diagnostic time because the vehicle was "modified and tuned." The vehicle has a COBB Accessport married/flashed to the ECU so that I can monitor parameters while driving. There was no performance tune loaded by me and nothing added that I believed would reasonably explain excessive oil consumption. Yet I was told the "tune" could potentially be causing the oil consumption. Rather than paying an hour of diagnostic labor based on that explanation, I requested an oil change and decided I would monitor the oil level myself. I also specifically asked if the drained oil could be captured and measured so we could determine how much oil was actually in the engine. That was not done. There was also no MPI video provided. The MPI listed my rear brakes at 7 mm on a vehicle with only approximately 3,000 miles, which raised additional questions for me about how thoroughly the inspection was actually performed. And after all of that, a scheduled oil change took approximately two hours. What disappoints me most is that I purchased this vehicle partly because I was reassured BEFORE THE SALE that this dealership was friendly toward enthusiasts with modified vehicles. My experience after the sale has felt completely different. If the dealership does not want to work on modified vehicles, that is their choice. But then customers should be told that clearly before they purchase the vehicle, rather than being reassured that the dealership is "mod and tuner friendly" only to have modifications immediately brought up when a warranty or mechanical concern arises. Between the broken-window experience, having to finish cleaning glass out of my own vehicle, the handling of my low-oil concern, the requested diagnostic time before the vehicle was even brought into the shop, and the overall lack of attention to detail, I've lost confidence in this service department. I gave the dealership a second chance before writing this review because I didn't want to judge them based on one bad experience. Unfortunately, the second experience only reinforced the first. I will not be returning, and I'll also be sharing my experience with the Houston VB community so other owners--especially those with modified vehicles--can make an informed decision about where they take their cars for service.