National has never let me down. Every time I've rented with them, the experience has been smooth, reliable, and hassle-free. For this trip, I decided to try Enterprise because the neighborhood location was more convenient. I confirmed my reservation the day before and even completed the online check-in. Then, just 3 1/2 hours before my scheduled pickup, I received a call saying they didn't have a vehicle available. There was no solution offered--just a canceled reservation and a last-minute scramble to find a car for a one-way, long-distance trip. I immediately opened the National app, booked a vehicle, and had absolutely no issues. What's most surprising is that Enterprise and National are part of the same company, yet the customer experience couldn't have been more different. National once again proved why they've earned my loyalty with their reliability and consistency. When I need a rental car, I want confidence that it will actually be there--and National continues to deliver. read more

Not happy with how this branch treated me and how it chooses to enforce its policies. For context Memphis is an area i travel to frequently for work and have had 10+ rentals from this location in particular. I arrived from a late flight and provided my documentation upon exit from the garage, and this branch chose to deny me my rental because of my temporary drivers license being slightly older than 30 days old (delay from DMV, but temporary license was still valid and would remain valid for the duration of the agreement.) This policy in and of itself i find ridiculous to arbitrarily decide when to honor a government issued document that hasn't expired, nonetheless i would accept this if the policy was well communicated. Nationals corporate policy states it accepts temporary drivers licenses as long as you provide additional forms of ID (i provided both my original expired license and passport with the temporary paperwork). The corporate policy is all focused on verifying identity, which i provided adequately. Unfortunate this how this branch chooses to treat its loyal customers. read more

Unprofessional, dirty and smelly cars. Booked a luxury car, similar to an A6, 5 series or higher. They give me an a3 that smells like pot. I tell the attendant, he says they're the same thing??? Factually it's not the same nor are they the same price. He offers 2 cars which are not as nice as what I rented and says "well pick because this is all we got". Picked the other car and that one smelled like cigs. Ended up getting a Durango and had them change my rate. Also called earlier in the day to make sure they'd be open at 12:30am when I land, waiting 5 min and they hung up on me. Called again to no answer. Every other location was great but this location is absolute trash read more

I rented a car here and we picked it up my wife and I on June 30th 2025 what made it amazing was Kaja. She was my initial agent and my first interaction with the organization and it was an excellent experience overall the vehicle and the team members were exceptional and their level of customer service. Upon my return there was a gentleman by the name of Curtis he was amiable he was pleasant and he had an excellent amount of customer interaction and made sure that I got an excellent feel for the city of memphis. Everyone I encountered in this location were great ambassadors for the city it gave me a different perspective and I was happy to use national car rental will definitely use them going forward on more of my business trips. read more

Super easy return experience. I wasn't enthused about having to leave the car without having anyone come over to go over the charges with me, which did turn out to be an issue as there was a surprise, but it was easy and fast and super easy to find at the airport with just signage and it's a short walk to the ticketing/baggage/etc. areas once you drop the car. Love smaller, regional airports. read more

Thirty people in line and no cars, crazy wait even being an Exec Member. Took over an hour, was like this in January and February at MEM as well. Boos had to stay in Memphis before getting a car in the morning then having to drive to Tupelo. read more

National Car Rental - No cars in the Emerald aisle - Car Rental Near Me - Memphis, Tennessee

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If the people in the car check/exit area are any indication of the service you get at National, I'll pass. I am super polite, like OVER polite when it comes to dealing with people in any service industry but these car rental places, at least out here are trash. Maybe it's because their jobs are monotonous or they deal with raggedy customers all day. Either way, the person I experienced today was not a friendly person. read more

It's always a pleasure renting from National Car Rental at the Memphis Airport. From the smooth check-in process to picking out a car from the Emerald Aisle, everything is quick and hassle-free. A big shoutout to Electra for her kindness and attentiveness--she made sure I had everything out of the car when I returned it, asked about my trip, and made sure I didn't need anything else before heading out. Great customer service like this keeps me coming back. Thank you, National Car! read more

This was my family's first experience renting a car. Normally, we goon road trips using our own vehicle, but this last trip called for a rental car. My husband went online and effortlessly booked a vehicle. Upon arriving to the Memphis airport, we followed the signs to the car rental area- walked up to the counter and spoke to a lady waiting for us (no line). Technically, we didn't need to go to the counter (we learned of this after speaking to her), but she took our information down, upgraded us to "Emerald Status" (still not quite sure what that fully entailed, but it was free!) and just told us to go out the doors and someone would assist us. Making our way into the garage, we looked around and didn't see any attendants. Within literally a minute, a lady with a big smile walked up to us and asked us if we needed help. We relayed the message that we were Emerald Members and she told us it was "free upgrade Friday" and that we could pick any of the cars in the executive spots. We had at least 5 rows to chose from. We settled for a spacious Nissan Rogue, hopped on in, and drove to the exit. We spoke to the woman at the exit stand and asked her to really make sure that this "upgrade" was truly free. She confirmed..and we proceeded to have a quick chat about the closest best BBQ joint from the airport ;) Returning the rental was just as easy. We followed the signs to the rental return area at the airport which led us to where we began 3 days prior. The National attendants were out there checking the cars being returned. They wished us a Happy Thanksgiving and we were on our way. Easy Peasy. read more

National Car Rental - Car Rental Near Me - Memphis, Tennessee

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I appreciate that they stayed open later after we had a long delay on Delta where we arrived right before closing. The loss of a star because they did not have a lot of cars and the check out was one lane. The car was in good shape though, clean and fully fueled. I will note, I book through Concur and I cannot do the confirmation thing that they have for late flights I guess so keep that in mind. read more

This place has such a nice diversity. Two times i have been here as executive member I got a Audi Q4 and a mustang convertible. Best inventory I have seen in awhile!! read more

National Car Rental - Car Rental Near Me - Memphis, Tennessee

Carolyn is wonderful! I come to Memphis for work once or twice a month. Traveling for business becomes very routine. Somehow, this rental car experience is one of the most welcoming parts of my trip. Carolyn remembers me EVERY time I get to Memphis. When you already miss your family and know you will be away for a few days, to have someone as kind and sweet who welcomes you by name makes the trip that much better. I've never experienced that with rental car check-outs in all the different places I've traveled for work. read more

National employee JOANIE IS LAZY!!!!!!!!! What a complete cluster of a disaster at this location. Their sister property Enterprise was closed because they were "short staffed." So after wasting our time looking for someone, they sent us downstairs to National where bad went to worse. We are waiting in the one long line to exit and as we get to the front, the lazy worker Joanie in the booth comes out and tells us the car in front of us is the last car because she's going to close and we needed to turn around and wait in another long line after people who got their 30 minutes after us. We refused and continued to wait. We get to the front, lazy Joanie closes the door to her booth and says "I don't care!" To my husband who got out to speak to her. We are frequent customers of National and Enterprise and I've never experienced anything like what we experienced tonight. Joanie needs to go work at McDonalds where she can take all the breaks she needs, because customer service isn't in her vocabulary. I would like to thank the gentlemen who graciously walked all the way over from the check in line to the booth to check us out. Thank you! You understand customer service. Joanie took her to go bag and went on break. Fire her National! She gives your quality of service a bad name. But don't worry Joanie, we'll be contacting every executive at National to give them your name. read more

I was at this location. I arrived late in the day and they were out of cars which was disappointing and caused an inconvenience. I went to get a new car the following morning. I was able to obtain without a problem. I received a follow up call from location. I received 2 free days and they reimbursed me for my Uber to my hotel and back. All in all not an ideal situation but I would give them kudos for making it right. read more

I have never ever encountered a rental company at an airport that has run out of cars, but that is what's happening. Customers are faced with an hour and a half wait since as the one employee who's available told us very matter of factly, without a hint of apology that some people didn't return their cars today' and so she can't guarantee when or what type of car we will receive, much less provide the emerald club service they've had available at every other location we've ever been to. So they are running to other garages to pull cars. As you can see by my picture (and I'm in the middle of this line) that's about 35 cars that weren't returned on a Friday of Labor Day weekend, which seems incredibly unlikely. After waiting for 45 minutes, the 30 or so customers were told that they had run out of cars. There was no solution or apology. When asked if we're all just supposed to walk the female employee told everyone they could go and talk to other rental companies. When asked if they would pay for the difference, her reply was did you book with us or a 3rd party? Everyone pretty much just groaned and rolled their eyes. How are they this incompetent? How are they not telling customers before they waste so much time in line that they won't be able to accommodate them? How are they not apologetic and approaching their customers with a solution? Should be no stars for availability of cars, logistical competence, and service. read more

National Car Rental - Car Rental Near Me - Memphis, Tennessee

Well 6th time in the past few months and the service is still CRAP. Once again waiting in another line to get a rental car and wasted another hour of my life for a company/location that couldn't care less about you as a customer. My recommendation is to steer clear of National at the Memphis airport and go to Hertz or any other provider. An employee said we are under new management but I see that same problems and I should expect a phone call from the Manager to discuss... Well after I told everyone you will not get a call she was a bit perturbed with me but the last few complaints have yielded no responses so I am just going back to Hertz. read more

National Car Rental - Line of Hell again - Car Rental Near Me - Memphis, Tennessee

This has been by far the worst experience that I have ever had with a rental car company. I'm an Emerald Club member and reserved a car weeks ago. My flight was delayed by an hour. Before the flight took off I received my confirmation email. Once I land in Memphis at 11:30 pm, I bypass the counter, go straight to the car to check out where I find out that my reservation was canceled. I was given no reason for the cancellation and was told that they have no other cars available to rent (even though I count at least 10 in the garage). I don't get as much as an apology from any manager or employee for my reservation being cancelled or being inconvenienced. Now I'm stuck at the airport with no car and my parents house is more than an hour away. Terrible circumstances, terrible management, terrible customer service. read more

National Car Rental - Car Rental Near Me - Memphis, Tennessee

They let us make a reservation and then said they didn't have a car. Please do not rent from the airport in Memphis they are all scams and are not reliable. Rent off cite if you have places to be. The person working at the front did not know what was going on and they need way better communication this is one of the worst experiences I have a countered in car rentals. DO NOT RENT FROM THIS AIRPORT IN MEMPHIS! read more

Waiting in line for over 40 minutes... No cars were available even for the Executive isle... I did not get the class car that was reserved either..this by far is the worst location I have ever encountered. read more

I've been using National for a little over a year now. Great prices (especially with a discount through your organization/business) - It ends up being about $34/day for the standard size car and they let you use that discount for when you rent for personal use as well. Today was my favorite experience with National. I let the attendant know that my suitcase was really heavy for me this time around and asked if he could help me lift it from the trunk. He did one better and gave me a ride to the Delta terminal. Thanks C.J. for going above and beyond expectations! read more

I was treated like a criminal by 2 of the most unprofessional and argumentative employees I've every encountered with National. I currently have over 100 rental days in 2021 alone with National as an Executive Elite Member. My flight was delayed with an 11:07 PM Arrival. I called prior to departure and was assured there would be someone there. When I arrived, everything was locked up. There was a lone employee at the exit booth preparing to leave and two other females also preparing to leave. They did go get a key to a rental while one of the two continued making comments under her breath the whole time. I was also carrying my sleeping daughter for the duration of this spectacle and my wife was inside getting our luggage so I could come pick her and the luggage up after retrieving the vehicle. When I got to the check out booth, I presented them with a VALID Texas DL. It was a paper copy as I'm still waiting on the replacement(there is still a pandemic going on in case these brilliant scholars didn't know!) The Valid ID has an expiration of 12/25 with my TX DL number, my DL picture, all of my DL information including an expiration of 2028 for my DL. They refused to take it and argued with me the whole time. Each argument resulted in me showing them where first the expiration was, then where my 2028 expiration was, where my DL number was located, how it said in bold and capitalized letters it is a VALID TEXAS DRIVERS LICENSE until 12/25/2021. I also gave them a copy of my Global Entry card with photo and expiration date, valid passport, and also a copy of my TX concealed carry permit as a passport and a federal ID requiring a background check with fingerprints and retinal scans was not enough. One of the three employees kept saying "it is policy" but could not tell me what the policy said, where it was located, or where it was presented to me. I then read, verbatim, their policy for temporary licenses from my contract. **"Temporary driver's licenses may be refused if the renting location is unable to otherwise verify the customer's identity or verify the authenticity of the temporary license. Additional government-issued identification may be required."** 1. At NO time was my identity questioned. I provided three additional legal forms of Government issued photo ID. 2. The validity or authenticity was not questioned. I had to show them where the dates, DL number, overall expiration, and date printed were located as they were too ready to fight and argue vs process a document 3. 3 additional valid forms of government ID were presented. 4. The temporary DL also has my current DL and would count as a 4th form of ID. The ENTIRE time this was going on 2/3 of the the employees were hideous examples of customer service. I ended up having to have my wife come with our luggage to the rental car location with her DL and credit card. I went back and checked...I have 7 different National rentals totaling over 20 days since the paper license was issued while waiting on my hard copy in the mail. My loyalty and status were not recognized, yet trampled on the ground and ran through the mud. I was told, and I quote, "Well, Memphis is high risk and we don't know what you are going to do with the vehicle." This insinuation that I was going to, I guess, take and sell the vehicle for parts and scrap metal while on a quick family Christmas trip before going back to work and getting another National rental without incident is appalling! For the one and only positive note, 1/3 of the employees I dealt with was pleasant but she barely could get in a word without one of the other two coming back with a sarcastic or derogatory comment. I will NEVER rent from this National location again and will also be sharing this horrible customer service experience with corporate and all other review sources. Do a favor and stay away unless being talked down to, treated like a criminal, accused of possible vehicle destruction and/or theft, and under the breath negative comments are exciting factors for you with your rental car reservations and interactions! read more

This is the worst car rental facility nationwide they take your reservation get your flight number and then when 10 groups get off the plan they are closed and had no cars to rent Again the staff in Memphis perform as expected less than poorly. read more

Rented a vehicle that was 8 gallons low on gas. I contacted the email address provided on the business card given to me at the time of rental and only received an automated reply. I sent another message on National's site, only to receive a response that indicated they didn't even read my message. Horrible Customer Service! read more

Flew in yesterday from San Diego to Memphis. 9 hours flying and standing in lines then when I reach National there are no attendants at the counter and about 40 people waiting for cars some up to one hour!!! Lack of planning and service, you think?????? Poor employee also did not know what was going on and could not provide any valuable info so I took Uber!!!! This lousy service!!!!! read more

No matter how friendly the staff are here - it's never going to get a better rating from me. I felt like I was walking to my hotel. From plane departure to car rental counter seemed like at least a mile walk - I might be wrong, but seriously it's close. I was lucky it wasn't cold as I wasn't prepared to have such a long walk - the very longest out of any location I have ever been to in North America! In addition to the extremely long walk - the choice of cars was weak and my car has a funky smell in it. Looked clean, but smelled bad! The only reason I would return is that it's the company choice - however, Enterprise is also on the approved vendor list and I may consider that! read more

National Car Rental - You cannot really tell by the pic and this isn't the whole trip to car rental but you get the picture right - very long! - Car Rental Near Me - Memphis, Tennessee

We had an excellent experience with National Car Rental at the Memphis airport. Unfortunately, we booked through a different company initially only to be told upon arrival that there was a 3 hour wait for a car! We went downstairs and talked to National and they were so nice and helpful. They even upgraded the car for us at no additional charge. Car was super clean and nice. I highly recommend National! Excellent customer service! read more

Never enough cars for number of renters. Simple math. They don't care whether you are executive member level or Priceline customer. 30 min plus wait most times for a company that usually does well with fast service. No doubt a local management issue. If it was an occasional issue it wouldn't be a big deal. Unfortunately it's very frequent. read more

A fairly mediocre location. Good car selection in the executive selection, and service is acceptable, but they don't blow smoke up your behind at this location. I guess I've just been spoiled at the other locations. read more

Friendly staff. Quick in and out. Great cars to choose from. Besides the long walk from the terminal, it's still faster than getting a rental car bus. Very easy return. read more

I'd reserved and paid for a car from Thrifty on Expedia. I got to Thrifty and they would not rent me a car-long story. I walked to the National counter. They told me to find a car online. I did. I drove out of the airport within 15 minutes. Saved my vacation. I'll rent from National in the future and avoid any hassle. read more

I rented a car on Sunday night. The reservation was cancelled as my flight was delayed. This happen to several customers. There were not a plethora options of cars available. They were gas guzzlers. After picking up my car, I noticed my car was not vacuumed or the cleaned. This sucks because I could drive my clients around as needed in a clean car. This has become a big problem with National Rentals lately. My last few rentals the cars have not been clean. There was lots of attitude when we needed assistance because of a delayed flight and picking out cars. I thought being Executive would be better, but it was not. read more

I paid for a luxury rental and it ended up being an Audi crossover. That was the worst riding vehicle I've ever driven. My personal vehicles are a Cadillac and a Mercedes. I expected a luxury vehicle to be comfortable to drive, this was not. Extremely disappointed with National. read more

Based on experiences over time, this is the best car rental agency! One time the lady at the counter was very friendly, engaging, and helpful. I knew I could belong to the emerald club but I never wanted to go through the hassle of figuring out how to get set up. Maybe there is no hassle but I assumed there would be. The nice lady said she would set me up in emerald club so that next time I can just go to the correct aisle and select a car. I've done that now a few times and not only is it fun to pick your car it also saves an enormous amount of time. Returning is also a breeze, especially here at Memphis airport, and the folks taking the car are friendly and ask whether I've forgotten anything and even suggest items like your wallet, charge cords, etc which is really helpful. read more

National Car Rental - The mail truck - Car Rental Near Me - Memphis, Tennessee

This national location SUX. The staff does not care. If you are 1 minute late, don't expect them to wait on you. Closing time is closing time. read more

Car was great. Pick up was great. The guy who closed out when I returned the car was rude. He intentionally took extra time to print out the receipt while I waited. Never said thank you or hello. Held the receipt out without even looking at me. I'm pretty sure if I hadn't grabbed it he was just going to drop it and walk away. National needs to focus on their customer service relations or just get rid of this guy. read more

This was my first rental with National in the new rental car center attached to the airport. I am a frequent National user and enjoy their cars and service. This rental was fine with easy pick up and drop off. One item to note is that the rental center is a long 5-7 minutes from the airport terminals. Yes there are moving walkways that help but I was still surprised how far I had to walk to get there. read more

I travel 3 weeks out of every month, and always rent from National because of the convenience. Not all National franchises are created equally, however! I consistently have a crappy experience every time I pass through Memphis. The airport location must have some of the laziest staff I have encountered at any National site. It's not uncommon for there to be a bay full of unprocessed return cars, and zero over in the emerald aisle. It's not uncommon to get a car that reeks of smoke. It's not uncommon to get a car that needs an oil change, and yet was returned to service. It's not uncommon to get a car with a problem like EXPIRED TAGS for which you will get a ticket or at the very least pulled over and hassled. It's not uncommon to get a car that is so filthy it looks like it was last driven by a family of 10 with questionable motor skills and a sweet tooth that could only be quenched by the sugariest, stickiest drinks that could possibly be purchased only to be splashed all about the interior and left for the next victim, ahem, I mean customer. The people at the Memphis Airport location can't be bothered to actually clean up their cars. It can't be a volume thing either, because it's not like the Memphis Airport is a booming travel hub (Fedexers aside). While this is a chronic problem with this location, I'm finally moved to actually write a review because of the stains I got on my pants from the seat of the filth-mobile I just picked up last night from what I can only pray was simply melted chocolate left in the seat by the lazy return staff. If you're not a loyalty/rewards chaser, steer clear of National at Memphis. read more

I don't travel as much as I did when I first started working at FedEx or when I was consulting. I have always used National and the service has been as good as expected. I'm an Emerald club member and being able to select the car from the available cars on the lot is the reason I keep coming back. read more

I booked a car using my emerald club membership 2 weeks ago. We needed a van to take a trip to Atlanta and when I arrived there were a few cars available, mostly cross overs in the emerald aisle. I asked the staff and they pointed out an available van that was not in the emerald aisle which was odd, but was just glad there was one available. When I pulled out of the garage the van was extremely dirty from the inside. When I got home and looked at the van in the light it was washed but not properly at all....not that I care since it was going to get dirty during our trip anyway but still the cars should be clean inside/out when a customer rents it. It was bad to a point where I had to pull out the vacuum and clean everything myself. I informed the staff when I returned it and she just rolled her eyes, said sorry, and moved on the next car. Piss poor service and filthy vehicles. read more

Renting a car isn't a hassle being an Elite in the Emerald Club, but what distinguishes Memphis National Car Rental is Mr. James who is attentive, polite, and quite welcoming read more