Ms Donna was so helpful with my questions and explained everything so well about what I could do to…read moresave money! She has a very pleasant personality and so kind @ horn lake Ms location I would highly recommend her.

Wonderful customer service is always a plus to me. In general in this type of service business one…read morewould expect general courtesy but the Budget rep was awesome & friendly! Easy location from Memphis Airport. Taxi fare a bit high. $15.00 for a 2 mile drive. Hmmmm... rolling eyes... is this for real??? As always good choice of cars to pick from. I'll definitely try and rent from this location again.

Alamo most useless car rental in the world. I have flown extensively abroad and local for my entire…read morecareer. I book car, do online check in with all my details, in order to secure a smooth check in. At arrival I had to do redo all paperwork, that took another 60 minutes. Booking prepaid, but still they debited 2 of my cards , still not refunded. Then we went outside and car I ordered or anything similar was not ready, they scrambled to get me a car, another 40 minutes elapsed. When I started to complain, they told me they doing everything to get me a car , this after I pre booked, paid, did online check in , and close to another 90 min wait. When I started to complain the manager Grace became very aggressive, and they cancelled the booking. They still have not refunded me , I uber to hotel , and arranged car rental with Enterprise and went down like a dream . So Alamo bye to you forever and good luck to manager Grace

Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

Had a reservation confirmed at Memphis, TN location. Got a Uber there to pick up the car and was…read moretold they did not have any cars available today. I said but I had a confirmed reservation. He said. Yes it will let you do that, but I was getting ready to call you. I have done business with Enterprise for years. Never had this happen before. I don't think this is very good business and will not be back

Outstanding service by Travis. Had a problem with the downtown Memphis location and Travis solved…read moreit.

Came to Memphis on business for a few hours. When I arrived at my reservation time there were no…read morecars to give me. They did not seem concerned.

I want to start by saying how polite, calm, and professional the staff are here. Thanks to Jordan…read morefor being so friendly & patient. Thank you for that! They are a busy shop and could use more staff up front. That being said, they did the best with what they had and got through the rush without too much delay. We would rent from them again.

Do not rent from this airport they do not oblige to the reservation and are always out of cars.read more

I've had only good experiences with car rental companies, even when I returned a brand new car with…read morea dent in the side [they let me off]. So I guess my number had to come up. I reserved with Payless via Priceline, where my quote was $344 for 9 days. A few days before our trip, I called Payless to make sure they had my reservation and a car for me; Yes, we have them both. Good so far. When we showed up at the rental desk tho, the attendant said he has no cars, but that one would surely show up in 30 mins. At 8pm, this sounded doubtful, so I surveyed the other rental cos there: Avis, Budget, Enterprise. All were too expensive so we chose to wait. A car did show up, and after the paperwork, we were off in our Sentra. Nine days later, we brot the car back. Return was efficient, and I was presented with my receipt, which I packed away for later. Next day I happened to read it and found I had been charged $465, not $344. So I filed claims online with Payless and Priceline. After a week, I also filed a claim with my credit card co., Citi. Today, a month later, I heard from Payless: I had *agreed* to the CDW insurance charge of $12 day, which resulted in the added amount. I NEVER pay the CDW, as that is covered by my car insurance, also my credit card. And I am SURE I told the attendant I did not want it. But the box got checked, and in my hubris, I signed the agreement without reading it. SOOOO - it appears there's been a gotcha. And I'm stuck. Lessons learned: 1. Do not book thru Priceline. Their price was NOT the lowest, and you don't know what company you've contracted with until you've booked. Seeing all these 1-STAR reviews, I don't think I'd book with Payless. 2. READ YOUR AGREEMENT before you sign. 3. In the future, READ REVIEWS before you buy. Payless has well earned their 1 STAR, which is still generous.

I give absolutely NO stars! There were multiple of us families who flew into Memphis with car…read morereservations to go pick up our cars and no cars available. They did ABSOLUTELY nothing to rectify it. We could not even get an uber into Oxford. When we did get a Lyft we did not get into Oxford until 12:30 and our plane landed at 5:30 pm. INSANITY. Getting an uber back to the airport was not any better, had we got our car that we had reservations for it would have been NO problem. Lets not get started on the process of a Lyft the weekend of one of the biggest games in college history!! YOU SUCK BUDGET AND YOUR CUSTOMER SERVICE IS EVEN WORSE!!

These people rent out JUNKED and WRECKED cars! It is NOT worth it. $56 dollars a day for a rental…read morecar with a CRACKED windshield, dented, the engine light and the altenator lights are on. DO NOT WASTE YOUR TIME OR MONEY!

They are Enterprise as well. Thrifty had no cars to honor my reservation so here I am. They are…read moredoing everything to get me a car! Wonderful service.