Waited an hour and no car. Rude uncaring staff. No air conditioning in wait area. Awful…read moreexperience. Angry people yelling at staff.

I have to say,Arre& Dann did an outstanding Job Tuesday afternoon, 6/30/26 at the Memphis…read moreInternational Airport. They are very kind, thoughtful, understanding and professional. I have a business account and sometimes the system gives me a little trouble. Arre and Dann patiently handled my return and made sure my experience was pleasant. Thank you again for a job well done!!!

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!

Alamo most useless car rental in the world. I have flown extensively abroad and local for my entire…read morecareer. I book car, do online check in with all my details, in order to secure a smooth check in. At arrival I had to do redo all paperwork, that took another 60 minutes. Booking prepaid, but still they debited 2 of my cards , still not refunded. Then we went outside and car I ordered or anything similar was not ready, they scrambled to get me a car, another 40 minutes elapsed. When I started to complain, they told me they doing everything to get me a car , this after I pre booked, paid, did online check in , and close to another 90 min wait. When I started to complain the manager Grace became very aggressive, and they cancelled the booking. They still have not refunded me , I uber to hotel , and arranged car rental with Enterprise and went down like a dream . So Alamo bye to you forever and good luck to manager Grace

Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

National has never let me down. Every time I've rented with them, the experience has been smooth,…read morereliable, and hassle-free. For this trip, I decided to try Enterprise because the neighborhood location was more convenient. I confirmed my reservation the day before and even completed the online check-in. Then, just 3 1/2 hours before my scheduled pickup, I received a call saying they didn't have a vehicle available. There was no solution offered--just a canceled reservation and a last-minute scramble to find a car for a one-way, long-distance trip. I immediately opened the National app, booked a vehicle, and had absolutely no issues. What's most surprising is that Enterprise and National are part of the same company, yet the customer experience couldn't have been more different. National once again proved why they've earned my loyalty with their reliability and consistency. When I need a rental car, I want confidence that it will actually be there--and National continues to deliver.

Not happy with how this branch treated me and how it chooses to enforce its policies. For context…read moreMemphis is an area i travel to frequently for work and have had 10+ rentals from this location in particular. I arrived from a late flight and provided my documentation upon exit from the garage, and this branch chose to deny me my rental because of my temporary drivers license being slightly older than 30 days old (delay from DMV, but temporary license was still valid and would remain valid for the duration of the agreement.) This policy in and of itself i find ridiculous to arbitrarily decide when to honor a government issued document that hasn't expired, nonetheless i would accept this if the policy was well communicated. Nationals corporate policy states it accepts temporary drivers licenses as long as you provide additional forms of ID (i provided both my original expired license and passport with the temporary paperwork). The corporate policy is all focused on verifying identity, which i provided adequately. Unfortunate this how this branch chooses to treat its loyal customers.

Have zero cars ready in presidents circle and took over an hour to resolve the issue. Zero help…read morefrom any agents in the garage or behind the desk. No one at hertz seems to know when cars will be ready for anyone in the presidents circle line. At least we got offered water

Bottom Line: Stay away from Hertz at the Memphis Airport!!! Less than zero experience. Check all…read morethe other one-stars. Without a doubt the worst rental car experience ever. Clearly little to zero management. With a prior reservation it took nearly an hour to get a car and get to my location making me late and embarrassed. My first car had no FOB and it could not be located!!! How does that even happen?! I had to wait for them to find another car. A patron before me angrily came back because the license plates on his vehicle were expired!! Another person had no FOB in their vehicle. Staff seemed confused, overwhelmed. It didn't stop there. Upon return there were 39 to 40 empty cars lined up, with no one to check you in, patrons, clearly in frustration simply left the vehicles in the check in lanes with the emergency flashers blinking. It was sort of surreal. Renter be very ware! Hertz, you have a major problem at this location that is seriously dragging your brand down.

Ms Donna was so helpful with my questions and explained everything so well about what I could do to…read moresave money! She has a very pleasant personality and so kind @ horn lake Ms location I would highly recommend her.

Wonderful customer service is always a plus to me. In general in this type of service business one…read morewould expect general courtesy but the Budget rep was awesome & friendly! Easy location from Memphis Airport. Taxi fare a bit high. $15.00 for a 2 mile drive. Hmmmm... rolling eyes... is this for real??? As always good choice of cars to pick from. I'll definitely try and rent from this location again.

This place is awful. Service is marginal, cars are not clean, and even with a reservation, you will…read morelikely have to wait for a car. Waited until 11:45 for a 10:30 reservation. This is not a one off review, I rent once or twice a month here. Go to any other company.

Rude RUDE & RUDE Upon arrival to pick up rental…read more Door was locked. we knocked on the door and it appears that the Avis rep was asleep and apparently woke up on the wrong side of the bed. Un professional behavior; double talked me the entire time. I advised rep that there was a dent in left rear bumper and Avis rep seemed agitated about me advising then said I got it in a bereding, unprofessional tone

Had a reservation confirmed at Memphis, TN location. Got a Uber there to pick up the car and was…read moretold they did not have any cars available today. I said but I had a confirmed reservation. He said. Yes it will let you do that, but I was getting ready to call you. I have done business with Enterprise for years. Never had this happen before. I don't think this is very good business and will not be back

Outstanding service by Travis. Had a problem with the downtown Memphis location and Travis solved…read moreit.

After a a tire blew out in Steele MO, and calling roadside assistance. They couldn't find anyone…read moreto help, but fortunately we were able to change tire. Roadside assistance then said we could exchange our vehicle at the Memphis airport and made a reservation for us. We showed up and there were plenty of like vehicles, but the Memphis Avis would not let us have one because we were dropping in Dallas. Unbelievable poor customer service. Heading through Little Rock and hoping for a better experience.

Worst place to get a rental from customer service is…read morehorrible they guy that handled us was dismissive and acted as if questions where not allowed we prepaid and he still didnt want to horrible the online amount I rent cars all the time for vacations but this was my first time renting from Avis This one experience was all I needed I'll never rent from them again And they should really look into their staff because they need a class in customer service The way he talked to my 65 year old mother all because she was trying to get clarity on something Unprofessional