Made a reservation, after an accident and just trying to get home to Texas. Got two email confirmations... drove all the way to Springfield Airport from Branson AFTER calling to confirm the reservation. I got there and they told me they had no one-ways available - the agent said "I just rent cars, I don't know what else to say" - HORRIBLE customer service and bad business!!! RE: Hi Whitney, we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. - Lisa - THIS reply to a HORRIBLE review instead of reaching out to the customer shows the quality of this business. Went to the site and what's next? Call in? After all the troubles I've already been through w/ absolutely no regard from the staff or on-site management. No thanks. Screenshots attached - Confirmation and as soon as I walked in and they said there was no car for me and left, they canceled and sent THAT to my email. That could have been done before I drove the hour to pickup the car!!! read more

National Car Rental - Car Rental Near Me - Springfield, Missouri

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Dont use! zero regard for customer service or even active duty military. Was refused service because my drivers license doesn't have an expiration date. Which is fine their policy's and procedures may not allow it. But then refusing to rent to my spouse who has a current valid license just because I could potentially drive or some whistleblower bs he mentioned was the icing on the cake. read more

Exec Elite here. NEVER USE THIS LOCATION (Springfield/Branson). Be warned. The arrogant branch manager, John Baker, is OVERLY sensitive and has God/Napolean complex. 2 canceled reservations and driving all over Springfield led me to the airport where he canceled my reservation because i offended him by saying "it's 2023, how do locations not know their inventory". he then canceled my reservation and left me stranded. I will never use National/Enterprise again. It has turned into a joke of a company. I was passed around all morning driving to confirmed reservations that were later canceled because at time of booking they had inventory and then 30 minutes later it vanished. Poor customer service. If this is how they treat their top tier, I would hate to see how they treat their non-status customers. My company nor myself will ever rent another car again from National/Enterprise. read more

On Thursday, May 16th I had a reservation at National Rental Car at the Springfield, MO Airport location. I arrived on time and in minutes the agent had over authorized two of my credit cards until they declined. I was told the rental was $278.70. I gave my Commerce card and it was authorized $278.70 and then the agent attempted to authorize $200 which declined. He told me the card declined and asked if I had another card. I asked again how much was the rental in which he told me a total of $478.70, $278.70 for the rental and then an additional $200 because I am local. So, I offered my Capital One card which he then authorized $200, then $278.70. Then, for some reason, he continued and tried to authorize my card $356, then $478.70. Those amounts declined. Please see the attached bank statement. The agent told me both of my cards declined and he suggested I contact my banks which I did. My Capital One bank representative explained that National had over authorized my card but that the initial two authorizations totaling $478.70 were approved. They even gave me the approval codes which I wrote on a post-it note and tried to give to the agent. It was at this time the National agent informed me they could no longer help me and would not be able to rent me a vehicle. They refused to speak to the Capital One rep.  I thought of going to a different rental car booth or even getting a flight but realized National was still holding over $700 in authorizations. I asked them. No, actually, I begged them to please release the authorizations so that I could make other arrangements. They refused. I sat in a chair at their booth for over three hours begging them to not let me leave without a vehicle or access to my money. They refused to call their tech support or their bank. I cried as they continued to deny me assistance. So, as it stands, I missed my best friend's Mother's funeral and was unable to send flowers in lieu of my presence because all of my money was holding. My friend's Mother fought a long fight with Alzheimer's.  I am both devastated and heartbroken. I have been calling and emailing local, regional, and corporate National representatives however no one has called me nor assisted me. Commerce Bank finally interceded on my behalf and contacted the regional manager Erica Ewing who declined to help but did admit that they did not do business with me and did not need the $278.70 authorization. The Commerce rep was so flabbergasted at National's unwillingness to help that she escalated the problem to the Chief security personnel on duty and they released my funds immediately. This is not the case with Capital One. A Capital One rep tried to contact Erica Ewing and requested that she indicate electronically that the $200 and $278.70 authorizations were not needed. She refused to do so and gave us a number to the National Corporate Credit Card Processing office. They were closed. I left a message and sent an email and no response. Capital One says that they cannot legally release the authorizations without express written consent from the merchant. National has been unwilling to do this.  As of today, $478.70 is still holding on my Capital One card. National Customer Service has told me to wait 1-3 days, 3-5 days, 14 days, and most recently 21 days for my money to be released. Every time I call or get a standard email letter from National Customer Service the wait time varies. I have repeatedly expressed to them that this situation is of their doing and to ask me to wait even one day is unfair. I still need help. I need my money. Thank you for reading my message. Jokima read more

National Car Rental - National Car Rental over authorized my card until it declined. - Car Rental Near Me - Springfield, Missouri

If I could give 0 stars I would. I don't EVER write reviews. I work in the customer service industry and I always like to give employees who work for an organization and the organization themselves grace. But grace only goes so far. Enterprise owns National and the counter I was directed to go to, at the Enterprise counter, was National. When I arrived at the National counter the employee informed me that the type of vehicle, third row seating SUV, I reserved wasn't available. I informed him that I had reserved this type of vehicle with two other locations through the Enterprise website and because they didn't have the vehicle type, which I was informed of, I called to make this reservation to ensure that they had the vehicle type I needed. And was ensured from Angel, the Enterprise representative, that they did. He stated "the online booking system will tell you a vehicle is available when it isn't." I didn't use the online booking system for this reservation, as I had attempted to do so with the others, because again I wanted to ensure it was available. How an organization like Enterprise hasn't figured out their online booking is beyond me. This is obviously a known issue, so fix it. But the fact that your own representatives don't know what is available at locations is an issue. You haven't given your employees the resources they need to be successful in their role. He stated that he attempted to call me but my voice mail was full. I had indeed missed a call from a Joplin phone number, not a registered Enterprise number. Like the other locations that had called me previously. Did I receive an email, nope. A second attempted phone call, nope. A text message notification, nope. So, after this initial exchange I decided I'll just adjust and get two sedans for me and my employees, which is when I'm told they have NO VEHICLES. Maybe you should have led with that. At that point I was directed to Budget or Avis. So, I drove to the airport which is approximately 20 minutes away, 40 minute round trip, for nothing. I travel on business every other week and get one to two vehicles each time. Almost always through Enterprise. I will no longer be using any of Enterprise companies to do so and will ensure no one on my team does so either. Do better. Fix your known issues. read more

Arianna was great! She made my rental return a smooth and quick process! Lots of rentals to choose from even though it was late! Alex, the manager was very nice and told me to reach out if I ever needed anything! Great experience! read more

Rent from a different vendor when you're in Springfield MO. Understaffed and overwhelmed. Waited 30 minutes to get a car read more

National Car Rental - Longest wait ever for a National Car - Car Rental Near Me - Springfield, Missouri

Don't count on the after hours key drop! 12 hours later and still waiting for my rental to be closed! Customer Service was absolutely no help and could care less! I am shocked at the poor customer service. read more

If you have a reservation for a car, don't be surprised if they give you a huge truck which can't be parked in under ground parking lots. The don't have any cars, they told me multiple times. They don't care about customers and are rude. Don't ever rent a vehicle here, they turned me off of National forever, I would rather walk. Their "after hours" call center is a joke too. They provide even less support than the counter. Stay away. read more

I would never rent from these guys again. They say $73 for 1 day, I bring it back after 1 day with full tank of gas. Then I get the charges on my bank statement, they charged $102 plus another $28. Call In and they say they can't look up my statement of charges but want to know how good my rental was read more

horrible. reserved vehicle online. nobody in office at 4pm. purse and security safe open. rude worker strolled in. took 10 nin to look up "reservation" and tell me there were no vehicles. "reservation. i don't think that word means what you think it means." --Seinfeld read more

We needed a car fast! Called National Car Rental and was there within half an hour. The gentleman behind the counter was Ryan. He was very courteous, professional, and jovial. We requested a mini van. Ryan had one for us and got us on our way in about 15 minutes. We were impressed with Ryan's efficiency. We will definitely recommend National Car Rental. We had an all around great experience. read more

We've been Emerald Club members since 1984. Service has always been excellent, with any issues--there have been very few--resolved immediately and to our satisfaction. This rental was even better than most, since we received a free upgrade. We drove 2872 issue-free miles in super comfort. The local staff always are helpful, courteous, and interested in us. We will be back. read more