Jordan is a superstar. Just so kind and welcoming from the get go. He was helpful, funny, and made…read morethe whole process painless. He gets all the stars!

Unprofessional and rude, the manager behind the counter acted like he was on drugs with his erratic…read morebehavioral unwillingness to work with me. My booking was already paid for and he refused to give me a card because it wasn't one of the major ones even after calling their corporate office and them approving it he said and I quote "idont care who you call I'm not renting g you a car at all."

I forgot the people who helped me two weeks ago when winter storm Fern hit Missouri and there was…read morecrazy amount of snow on the road. I think their names was Ella and Jerry not 100%. First time renting a car Ella explained everything to me and got me a car for the snowy weather. Jerry in freezing temperature shoveled my car path and even pulled out my car for me when I said I never drove in the snow before. Gave me some tips everyone was super nice. This was the night of January 26, if I got the names wrong please let me know!

Friendly service from Elias and Brittany ,service was fast, Friendly,clean cars and easy p/u and…read moredrop off service as well.cars are very well maintained and fuel effencicy.

Counter service was 5 stars. Katy was pleasant to work with. She identified a problem I had and…read moreoffered a financially smart solution. The inside of the car was vacuumed well but needed a good wipe down. 5 stars for the inside though!

Over $400 for a one way rental from Springfield to Des Moines (Over $600 with deposit). It would've…read morebeen less than $150 from Enterprise including the fuel, but they were closed. This Hertz was the only company with available one-way rentals, so they gouged on the price to compensate. Stay away unless you literally have no other choice.

They charged my card for renting a car but said my credit score was not good enough and said it…read morewould be 10 days before they would refund my money. Now every time I call them to get it back they put me on hold and never pick up. Really bad customer service

Eva and Erica was very helpful to us. The car was clean with friendly service.The Highlander was…read moreperfect for our trip.

Made a reservation, after an accident and just trying to get home to Texas. Got two email…read moreconfirmations... drove all the way to Springfield Airport from Branson AFTER calling to confirm the reservation. I got there and they told me they had no one-ways available - the agent said "I just rent cars, I don't know what else to say" - HORRIBLE customer service and bad business!!! RE: Hi Whitney, we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. - Lisa - THIS reply to a HORRIBLE review instead of reaching out to the customer shows the quality of this business. Went to the site and what's next? Call in? After all the troubles I've already been through w/ absolutely no regard from the staff or on-site management. No thanks. Screenshots attached - Confirmation and as soon as I walked in and they said there was no car for me and left, they canceled and sent THAT to my email. That could have been done before I drove the hour to pickup the car!!!

Dont use! zero regard for customer service or even active duty military. Was refused service…read morebecause my drivers license doesn't have an expiration date. Which is fine their policy's and procedures may not allow it. But then refusing to rent to my spouse who has a current valid license just because I could potentially drive or some whistleblower bs he mentioned was the icing on the cake.

Rented a car and it smelled like cigarettes, no floor mats wasn't very clean. Don't recommend this…read moreplace at all. The "only" positive was customer service. They said I could bring back and switch but I was over two hours away at my grandkids graduation.

Desk agents lied to me and told me the local dmv would give me a temporary drivers license since my…read morehome state licensed had expired a few days prior... only to waste money catching a Uber to the Missouri dmv and be told I would have to be a resident to get a temporary drivers license. He straight lied to my face made me waste money on Uber fees and still didn't have a rental car while In this god awful town. Fake smiles and all lies. I hope he's terminated in time for misleading customers. When i fly back home I'll be sure to stop by the dollar desk again and give him a piece of my mind since he thinks shit is sweet!

Clean cars, Fast service! We use Avis every time we are in town. This airport is great!read more

I love this Avis. I rent here every week, they always have me ready to go!…read moreGreat cars, good people!!

Great experience at pick up. The return was not so good. Fueled up the car 2 miles from the…read moreairport. Put gas until it clicked. We were charged $13 for gas and another $48 for a fuel service fee. Called customer service and they didn't help at all. Will be disputing this charge.

We arrived in Springfield very late and Avis was there waiting for us with a car. Fast friendly…read moreservice.

Fifty dollars for a half tank of gas!! Car and service were…read morefine but I was gouged on gas. I signed up for a prepaid fuel option and returned with tank half full. Was charged $50!!! I'm sure all Thrifty outfits are the same.

I rented here quite frequently since January 2021 when I bought a house in Missouri while living in…read moreanother state . Their cars were never super spotless or anything, but the employees had been ok. Our house is off a dirt road, so the car is never brought back super clean. It will have normal dirt on the floor boards, but nothing insane. This has never been an issue. The last time I rented a vehicle from thrifty, I had got a little Chevy spark for the "mystery vehicle". The car was in poor condition on the outside & inside wasn't clean when we picked it up. I ignored this given we're going off a dirt road. After turning the vehicle in, I get an updated agreement and they charged me $75 for cleaning on top of the $400 for the 5 day car rental of a piece of junk car! Don't rent from these shady people, they need to wash the car when it's returned anyway. The car was returned to without any trash left in it, or any new damage. Their customer service was no assistance with this, and somehow it was ok they rented out a dirty vehicle but god for bid you'd return the car that they should be washing anyway.