I honestly can't believe there are any bad reviews for this place. If you're looking for the perfect cat, this shelter is the absolute best.
I researched painstakingly for the right place, and this one seemed the best off the bat. My partner and I visited, with the intent of just looking around to see what our options were, but as soon as we walked in we knew this was the place. It's impeccably clean and spacious, with plenty of activities and supplies for the cats. They are all very healthy and well cared for. You can tell the staff knows every single cat by heart, and they make sure each of their individual needs are met. If there are even the smallest health or behavioral problems they make it abundantly clear and sometimes don't even adopt them out, instead caring for them themselves in the facility.
This is also why they may be more particular than other places about finding the right fit. They don't want to release a cat into the care of someone who is likely to not care for it properly, bring it back, or abandon it. If there is a serious concern about the match, they will not go through with it.
That said, if you are serious about adopting and caring for your new fur kid, they are the best people to help you find the perfect match. They are knowledgeable about their cats' personalities and needs and very accommodating. They allowed us to take as much time as we wanted to interact with the cats in the adoption rooms, and even let out the cats in individual cages one by one so we could check them out.
We had our eye on a particular cat, and they let us know what we would have to do in order to adopt her (since she wasn't yet available because of medical reasons). We arrived first thing the day she was first available, but unfortunately another couple had already applied for her before us and arrived at the same time to pick her up. Mike on staff was incredibly respectful, taking us into another room to gently break the news to us that we couldn't take her home. He also welcomed us to take a look at their kitten room and another cat who had just arrived from another staff member who had been fostering her, believing there might be a good match for us there.
And that was the ticket. We fell in love with the foster, and they happily arranged for us to foster her for a while in order to get a feel for our compatibility and make sure one of her behavior problems wasn't a continuing issue. It wasn't at all, and in fact it didn't occur in the least. She was extremely well-adjusted and socialized, in great health, and she settled into our home happily. The staff who had fostered her, Jeanette, also even gave us supplies and her personal contact info just in case we needed help with her. We have plans to adopt her very soon, and we couldn't be happier with our experience at NatCat Spring Valley. read more