This Best Buy is located in the larger plaza featuring Dick's, Rooms To Go and a few other spots on…read moreDickerson. Like most folks these days, I do most of my shopping online, but there is something about touching a laptop and the keyboard before purchasing. I knew what I was after, so I headed to the discount laptop wall, after a quick test drive, I chose the HP I wanted and headed to the register. Service was ok. They were well staffed, but the associates were all chatting with each other, not too focused on the customers, especially in the computer area. Store is clean and in good condition. So far, happy with my laptop purchase. Solid $199 that does exactly what I need it to do, without issue.

In May 2018 I purchased a lg refrigerator from bestbuy and was told I was still active so I started…read morehaving problems with my lgdoor with i a door five time they came out one time to service it four times to change it each time the came out to exchange the refrigerator they complain about how heavy it is and its to much problem to bring it up because it was the same people who delivered it the first time so they knew what they was getting in too so now overtime they come to delivere the refrigerator they will dent the one on the truck so they will have to come back one of the five time the put down as they exchanged the refrigerator but never did so when we called in the the company on March 30 they said that they exchanged the refrigerator so I read the numbers to them of the refrigerator showing them i have the same refrigerator so the delivery man lied to the company and they lies don't stop i have many case numbers that the operator gave me when looking up the refrigerator they said I was active then they was going to send someone out to replace the refrigerator but that changed then someone came out to do a test on the refrigerator and now they changed again by putting in my Samsung refrigerator as my lg refrigerator the Samsung refrigerator is my tenant refrigerator now they are saying that where my warranty is on but the parts and labor is more they would just replace the refrigerator i need an compressor and a condenser now they are saying that im only covered for the compressor and not the condenser but I was told I was because I we brought a bundle and the reason why I paid for the parts is because all my wife ozempic meds went bad we had 6 boxes and its been two to three weeks without a refrigerator or replacement and when they came out to change the parts I was first told by bestbuy that it was the compressor but when lg came out they said it the compressor and the condenser on my home camera they only came in with there tool bag and when they started talking they was talking in German or Russian so they left after talking to they self for 5 minutes and said they have to order a part the condenser ok so they left but said in one to two days someone will contact me three days went by no phone call so me and my wife contact them and they said through the infestation they couldn't do the repairs we said what infestation we do have any type of bug or mices in our home so I went and took off the panel and took pictures and sent ti to lg a totaled of 12 pictures showing that he lied and the only thing that was on or around the condenser was dust so I brushed it off and took pictures of the dust on the floor and sent it to the and they want me to pay to have some one come to clean what I've just done In 5 seconds There was never any bugs and I want to post the pictures on line if I have a spot to post now 1 from the first time defective refrigerator 2 lied about delivery 3 they dent the new refrigerator 4 they dent the other refrigerator again and blamed it on the warehouse twice 5 they said that they delivered the refrigerator 6 they came out to changed the part the compressor 7 now they said its the condenser and have to order a condenser 8 they lie about saying infestation and it was a little dust on the condenser 9 we even paid to have it replaced 10 its been almost three weeks 11 my wife ozempic meds went bad6 boxes 12 they won't replace ar fix the refrigerator even after we paid for it 13 I can go on but now I'll change to something new about a year and a half ago ive purchase over 12 thousand dollars of electronics for my daughter a complete gaming system and I but the bundle on all electronics at bestbuy and that's where I brought my lg from so I have ove five accounts there and they was supposed to link all together because of the bundle for the electronics I was supposed to be notified to renew my bundle from bestbuy I wasn't notified so again we called to see if they can do something and activate the bundle again they said they will call me and all my gaming toys for my daughter is till in the box in my hallway never been opened and to this very day they still haven't contacted me about my bundle care on the gaming system so onall my electronics ive spent about 20 to 25 thousand dollars on electronics and electrical appliances now im fucked on my refrigerator and my gaming system doesn't have any coverage

Do not waste your money on the extended warranty for the Roomba j5+. My husband bought it and was…read morenot told the warranty only covers a single repair -- a major red flag. When I tried to use the warranty, Best Buy denied the claim because the Roomba's camera malfunctioned and it ran over dog feces. Their policy excludes coverage for malfunctions caused by contact with human or animal urine or feces. The vacuum returned to its dock but then displayed a right-wheel error and would not operate. I cleaned it as thoroughly as possible without submerging it and brought it in for service, but they still refused coverage. After being told it wasn't covered, I replaced the wheel module myself and it didn't fix the problem, so the contamination likely damaged internal electronics. I was embarrassed to admit what happened but I was honest because I feared more damage. My $700 Roomba is now unusable -- the worst value I've experienced. We will not be buying from Best Buy again.

Service Sucked! Manager especially Sucked! Very rude. I am a total member. Spent $2,000 there for…read morean online pickup and the manager was so incredibly rude. Can't believe how she acted and treated me like I was a nuisance . Maybe she was having a bad day but definitely didn't appreciate her. Will never go back ever again. Love BEST BUY and my local Brentwood Store but will not be going back to this location EVER AGAIN. Me and my wife couldn't get over how rude and unhelpful some of the staff were also. Guy at the front of store greeting customers and watching cameras was cool and very noce. He was the exception. I never write reviews but the treatment from certain people at this location sure made me want to warn other customers. Do yourself a favor and go to another Best Buy.

Had difficulties finding speacialty parts, the local staff member Sein helped me a lot in finding…read morewhat I was looking for. Would highly recommend stopping by if you have difficulties finding obscure parts.

We walked in to get an Apple Watch the day before Christmas and were directed where to go. We were…read moremet by a man named Malachi that showed ya where the watches were then proceeded to give us the hard sell to change our cell service to AT&T. It sounded so great but it was all LIES. Do not deal with anyone in Best Buy unless you are sure they work there. He was a shark and took advantage of us. BEWARE!!!

In the past 4 months I've purchased a new laptop computer and a new TV from this location, and both…read moreexperiences were wonderful. Employees, helpful! Store, clean! Prices, on point and competitive! Nothing bad to say. It's not fun to drop a big chunk of change, but if you need new electronics, this is the place to go for help.

Nice people work in this store. They were really helpful to choose the right appliance and TV set…read more Entire Best Buy purchase experience wasn't so. To bad that some of this events are not related to the store. The TV I chose wasn't available to be delivered and I was now in mercy of corporate customer service advocates. That didn't go smooth. Value, it's technically standard. Price matching and depending on seasonal sales.

This Best Buy is located in The Avenue in Murfreesboro and was easily one of the most surprising…read moreBest Buy experiences I have had in years, and in a good way. The store is large, and has the essence, decor, set up and overall vibe of Best Buy's of the past. It was cool to see a store with a full service footprint still operating and doing quite well. The store was busy, and everyone was being assisted. I popped in for an online order pick up, but before I stopped by the counter to pick up my order, I made a lap through the store and during that time was spoken to by three different Associates asking if I needed help of any kind. It was a pleasant surprise. In addition to being helped on the floor, when I was checking out and the line began to build, multiple Associates rushed to assist. Again, seems basic, and it is...but it was so refreshing to see in action. My ordering experience was easy and while I waited a few moments at the pick up counter, pick up was easy too. Overall, solid and honestly surprising experience here. I can dig it and will certainly be back when the need arises.

The service was okay -- informative and helpful overall. However, I was originally told the…read moreturnaround time would be two weeks, but it ended up taking three. Clearer communication on the timeframe would have been greatly appreciated. Additionally, when I submitted my camera, it had the protective cap on it. When I received it back after three weeks, the cap was missing. I reported this, but it has been over a week with no update. Unfortunately, it seems my cap is gone. When I send in equipment, I expect all items to be returned in the same condition as submitted.

Best repair service in Antioch area. They were always informed and repairs were on time and…read morereasonably priced.

They have gone out of business. Dealt with them many times, no notice just gone. Sorry they were…read morethe only ones in the area.

Awesome service. I've bought a new fridge and today a new dishwasher…read more Best Buy definitely backs their Open Box items. Great prices better than Home Depot and Lowe's. The manager, Jonathan, listened to my questions and concerns. Advised me for the perfect appliances for my new home.

Terrible experience with the sales person in computers, then sold to me by a manager of the Geek…read moreSquad, who I told of the experience with the salesperson, who told me I would get my tax back at the 888-237-8289, to no avail. I have sent 2 emails to the address given, no response I have made 6 calls to no avail and today is the last day to return it. Great price-the worst customer service of any company at any time. The experience was terrible and whether or not I keep this-it is the principle of integrity that is lacking. Never again will I shop a Best Buy ever.

I seem to have problems setting up my VIZIO surround sound after our move and it is not usually…read moresomething I have problems with. This time I could not figure it out after doing all the the process VIZIO walked me through. I just didn't have the time to figure it out. I called Bryan, he returned my call immediately, came out the next the day. He solved my problem and it was easy and worth the price point! Thank you Bryan!

Bryan was very professional to work with and great communicator. We hung 2 tv's (one outside and…read moreone over a fire place) and also used him to setup a receiver (going thru the pile of wires most of us dread looking at). I give him high marks across the board.

Absolutely amazing service, I brought my computer in with an issue and I wasn't sure what it was…read moreand they handled it perfectly. I will be using them repeatedly for any issues I have with any of my electronics, especially my computers.

I dealt with Charles who fixed a very hard to find cable for my massage chair. I honestly cannot…read morebelieve he got it fixed. Spoke with Sam, who is the owner and he was also super easy to deal with. I ended up donating a couple of older computers to them also. Super nice guy, they are a local small business, and they treat their customers with high regard. 10/10 highly recommend these folks!

Consistent, reliable, and kind. Very informative as well…read more Thank you Greg and Computer Renaissance.

#RockStars I purchased a Dell laptop from Computer Renaissance a couple of years ago and during a…read morerecent move, I misplaced the power cord. I buzzed into the store to purchase a cord and while speaking with the owner, Greg, I began complaining about my system; slow, complaint 2 ... complaint 99, and I woefully suggested perhaps I needed to break down and purchase another system. Greg proceeded to share w/ me the great attributes of my laptop and then suggested replacing my factory hard drive w/ a solid state hard drive. Wow! All the difference in the world. The speed and responsiveness from my Latitude is incredible and in the process, Greg saved me money. I cannot recommend this business high enough.