Doug is amazing! He diagnosed the problem, replaced some defective capacitors, and had the…read moretelevision hooked up and working in 45 minutes! Thank you!! Great work and beats recycling the television. Good guy! Knowledgeable and friendly!! Thank you - and reasonably priced!

TV was repaired a week earlier than expected and took under an hour. The tv works just as perfectly…read moreas it did when I got it. This guy rocks!

My big-ass Samsung DLP was dying a slow, painful death…read more The problem was a DMD chip made by Texas Instruments that was notorious for wrecking Mitsubishi and Samsung DLP TV sets. When I bought my TV, it was gigantic, expensive, and was supposed to be a last hurrah before we started having kids. I.E., not something that we would be replacing any time soon if things ever went south. Well, halfway through December, I saw a white dot on the screen and got up to wipe it off. Turns out it was the TV making the dot. Did some research and found out it was the first sign of something bad happening that would eventually wreck my TV. The chip to fix the problem was pretty expensive, but I'm pretty tech savvy, so I thought I would give it a try. But at the same time I was torn, because if I screwed things up, I would be stuck with a very expensive mistake and I could almost purchase a new TV - again a tough sell in this household. While researching some more on the interwebs, I saw that some owners had been able to get Samsung to fix the problem, but the results were inconsistent because of the call center. I gave it a try and to my delight, Samsung offered to send someone over to fix my six-and-a-half year old TV for FREE. Adam came over from Gabe's as soon as the part came over and I helped him move the TV so he could fix it. While he worked, he told me some awesome stuff about home electronics in general, and we both reminisced about the good ol' days of TV's as many moons ago I used to work in a big box electronics store. He was very efficient and polite - I'm not sure I could imagine a better guy for the job. And the best part - I didn't have to spend a dime and I am back in business in the TV world. I would not hesitate to buy another Samsung product or to call Gabe's if I ever have a problem with home electronics or appliances.

Refrigerator tech initially said he couldn't do the repair because he thought the water supply…read morewasn't cut off. I explained residual water in the line and provided a bucket to catch the remaining water in the line. To "fix" our washer that didn't dispense softener, they came the next day and merely replaced the drawer (that simply slides out in the front) and charged $140 for the 60 second "repair" that required no tools or even skill. I would have gladly paid for the part and slid the new drawer in myself to save $140 if they had made the problem clear when they diagnosed it 2 weeks prior.

Their time quotes are terrible. My husband was getting a new battery installed.(few hrs job) Had Hb…read morephone all day, then when he went to pick up the screen was dead. They had to go to Gallatin to pick up a new screen. Idk about this place..

Got sent here via insurance claim for my iPhone. I got checked in quickly and it was a lot simpler…read morethan I expected. Got quoted about 2 hours, so I dragged the hubby to lunch and Tuesday Morning lol. Phone was ready when I walked back in and overall, it was just a very easy and friendly experience. Thank you Hunter! If I happen to crack another screen, at least I don't need to worry about a whole ordeal to get it repaired. Definitely recommend!

This is my original review followed by updates every two weeks for the Hermitage, TN store, and it…read morewill continue to be updated on Google maps as well as other review sites going forward. I recently had a highly disappointing experience with the the UbreakIfix Franchise store in Hermitage, which I feel compelled to share. Initially, I took my iPad Pro in for a charging port replacement. However, during the repair process, the screen was broken. When I returned to the store, I was informed that fixing the screen would cost an additional $549, and the charging port still had not been replaced. From my perspective, this situation reflects a lack of professionalism and accountability. I declined any further service and retrieved my iPad without any repairs completed. Given the circumstances, I am not confident in the store's ability to perform the repairs correctly. I am now forced to take my iPad elsewhere and bear the cost of a screen repair for damage I did not cause. Updates Update: 7/13/24 Unfortunately, there is still no resolution. Earlier this week, I brought my iPad Pro to the UbreakiFix store in downtown Nashville because it seems that the Hermitage franchise is uninterested in serving our community responsibly. The Nashville store, which is not a franchise, intends to contact the Hermitage location to discuss covering some of the screen repair costs. Their words were, "They should cover some of the cost." I hope they step up as responsible business owners, but I will continue to update this review to ensure transparency. Update: 7/1/24 Regrettably, there is still no resolution. This review will continue to be updated every two weeks to provide a clear view of how this store appears to neglect its responsibilities to the community and its patrons. Update: 6/17/24 So far, the only response I have received is a standard, canned reply from the store, which does not address my concerns. They have my phone number yet the franchisee has not called to seek a resolution. This lack of genuine engagement seems indicative of their approach to customer service.

Walked in with water damage on my IPhone 12, assessed the damage and took care of the issue on the…read morespot! Super friendly service and affordable. They offer protect and insurance for all electronics!

Had some issues with my Windows operating system and after not being able to resolve it on my own,…read morefigured I'd give this gentleman a shot. Dropped it off explaining my problem, easiest n best route was wiping my hard drive which was fine because I have it installed on its own hard drive separate from important files. Had it for a couple days and picked it up like new. The guy is very nice and charges reasonable prices, so not much else I can ask for. High reccomend

was a asshole on the phone can't tell you prices until he looks at it that's not a good serviceread more

Samantha and Daniel were awesome. They found parts for my laptop and had them shipped and I got my…read morelaptop back from them in great working order one month to the day after I dropped it off. They're good honest people and I'd recommend their business to anyone that needs a laptop repaired!

Terrible!!! I went there to get my phone fixed because it was overheating and when I went back I…read morebroke it (broke it) then said they would sell me another phone. Then later my old phone was being used to text and make phone calls and I started getting all kinds of identity things happen. Went back and of course he could not find my phone. I don't know if he moved but is not at the same location anymore. Others may have had good reviews but please use causing with this place.