I called FM Auto on a Thursday about scheduling a 60k service for my Toyota and was told I could…read morebring it in on Monday morning which is hands down faster than any of the dealerships. The service was excellent, expeditious, and the staff that works here always accommodating. Their pricing is more than fair and I will continue to take my vehicle here for service and repairs.

brought my truck in to have rotors replaced. after they were…read morereplaced brake pedal was pulsating. got blamed for it. its been about 2 weeks, and the brakes are still pulsating, pretty badly. keep in mind this was only after they replaced the rear pads / rotors. today I got new rotors from napa.. did the job myself. and now the problem is fixed! 500$ and a waste of my time only for them to tell me "it was my fault for putting on the front rotors and that was probably the issue" mind you ive replaced the front's twice now. no... it in fact WAS NOT the front rotors.. it WAS the rear.. the rear I paid $500 to have fixed.. I had to then pay another $200 at napa, and do the job myself... to fix it.. what a waste of time & money. never again.

Quality service. They make sure the job is done right just got my car back and it ride better than…read moreever

Honest mechanics who do good work and take pride in their job. They are fair with pricing and…read moretimely with repairs.

I brought in my absolute nightmare of a car for these guys to work on and they made it run like…read moreit's new again. When I say nightmare, I mean it. Dents on everyside, rear door busted from a previous accident. The car had sat in a garage for two years and absolutely needed work. Very pleased with the repairs done.

I needed an emissions test done on my car. I called to schedule an appointment and was pleased to…read morefind out there's no appointment needed. I was able to stop in the following day and they took me right away. I was in and out in under 15mins. The service was friendly and it was free!

Easy to schedule service work, easy to work with the reps and techs here. Great prices and service…read more What more can you ask for?

I was referred to this shop by a client who described them as honest and wonderful, but my…read moreexperience was the complete opposite. I have never felt so dismissed or disrespected by a business. I called ahead asking specifically for an oil change and was quoted around $55 by Ken. He asked what maintenance code my car showed, and I told him B-1, but I was very clear on the phone that I only wanted an oil change and understood that a full B-1 service would cost more. I also explained that I was already aware I needed new tires (TPMS light was on) and that my rotors may need replacing. When I dropped my car off, I again explained what I already knew my vehicle needed. While I was at work, they called to tell me about additional services--information I had already provided at drop-off. Dan who may have been one of the techs asked if I wanted my CVT fluid topped off. I declined, explaining I could handle that myself since it would be an extra charge. I also requested they plug a nail in my front left tire since the car was already there, even though I could have had it done for free at Honda. When I picked up my car, I was shocked to see that I had been charged for a full B-1 service, which I never approved or authorized. I genuinely believed I was paying for an oil change and a tire plug. When I calmly tried to ask for clarification and find a solution, Ken became extremely rude and aggressive, saying things like, "Do you think I'm spamming you?" and "Take your keys, take this, and never come back." I was not disrespectful--I was simply trying to understand why I was charged for a service I did not consent to. I paid for the services, but the way I was treated was completely unacceptable. I will never return and would not recommend this place to anyone who expects clear communication, honesty, or basic respect.

Went to get an emissions test around 2pm. Workers were too busy talking with each other and didnt…read morebother to check the front desk where id been sitting for 45 to an hour minutes waiting on someone. Ended up leaving since no one thought it was a good idea to check the lobby where customers come in.

So, I've been going to schetters for years. These new people took it over. I thought "New…read moregeneration" meant from the same family I figured they would have the same values. But I'm here to warn you. I've had a very distressing experience today. I spent $880 in cash to get my brakes front brakes front rotors and front wheel bearings. I got a discount for cash and I thought this was a really good price. Previously I had been to the new generation version of this shop to replace my muffler and they did a great job and gave me a great price so I was pretty confident going in. When I got my car back it was pulling to the left to the point where if I let go of the steering wheel I'm doing donuts. I asked them to please fix it and they told me to bring it in but they did not do alignment. My argument is that if you're doing a job that requires an alignment why would you do the job in the first place if you can't do alignment? On top of that they told me after they looked at it that the spring was broken and it would take $550 to replace it. Mind you this is how it was driving the second I pulled out of the shop. Within 10 minutes of me driving away the check engine light comes on. I checked the code it's a large evap leak. I've had this car for many years and I've never had a problem with the EVAP leak. Replace the gas cap still there's a problem. I asked them to look at this when I brought it in and they said they had to replace all these parts and that would cost over $600. From my point of view they damaged my car and are trying to ask me for money to fix the damage that they did. They fixed some things and broke some things and are trying to get me to pay to fix the things they broke. Which from other anecdotal experiences seems like a situation where I am being scammed. When I went to the shop before it was taken over by the new generation they would never have done this. Not in a million years. In fact one time I had my radiator replaced and when I went home I was still having problems when I brought it back they said it was the thermostat that also needed to be replaced and they did that for free because they had missed it and did not quote me on it. Also if for any reason something goes wrong after the work that they did especially if I'm driving home I would bring it back and they would fix it. They always told me this. I need to warn people not to go here. This is classic scamming issue with mechanics what they are doing. If it wasn't they would fix their own mistakes. And it really sucks that they use the name to piggyback off of the good reputation of the original Schetter's.

Took a second car to Chuck's and had another great experience. The service is by far the best…read morereason to choose this auto shop, but the work they do seems to also be great. I got an oil change and they diagnosed several other issues with the car. I chose to not pursue the work right away but mentioned that my tires weren't holding air. Turns out they were 10 years old and dry rotted. Chuck's was able to order new tires and get them mounted and aligned all in the same day. Every conversation I had with multiple employees was professional but friendly. I was temporarily in town and had this work done, but based on these great experiences, I'd go out of my way to go to this auto shop again.

These guys are great! I was traveling for work and had a low front tire. Stopped here on the…read morerecommendation of a coworker, and they did not disappoint! Super friendly and they filled all tires for free and said if it happens again come back. So it did, and I did. Turns out I had a nail in my tire. They patched it up and I was on my way! Plus they had a female behind the desk and I believe she works in the garage, too. How great is that? Love it! So if you ever experience car trouble around Sussex, Wi, stop by Chuck's and they will take care of you!

Great service in and out with oil change in under 1hr…read more Easy to schedule the car for detailed car wash very happy with the services

The overall purchase experience was phenomenal. I'm an out-of-state buyer (CA) and did all the…read morecommunication either over the phone or over text. My Sales Rep was Cole and he bent over backwards to answer all my questions, fulfill any requests and sent me pics and videos whenever I requested. He made the process extremely easy, and I got the car shipped to me days earlier than I expected. Again incredible experience working with Cole and Boucher Cadillac. Additionally, I would like to put a good word in for Keith who is the Internet Sales Manager. Extremely accommodating, easy to work with and, together with Cole, made the buying experience wonderful. At one point I was agreeing to buy the car but at the last moment I saw a different car in a different state that peaked my interest. I let both Cole and Keith know that I was putting the sale on hold for a day or two to investigate this other car, but I kept thinking about how beautiful their car was, how many features it had (fully loaded) and the great deal they were giving me. I decided that I couldn't get a better deal for the amount of car I was getting so I reached back out to them and they continued the process without any issue. It couldn't have been a better experience. Thanks again for a great car and a great deal.

No nonsense direct diagnosis and efficient service. Parts were going to delay and they called…read moreright away to let me know, reasonably priced and very friendly!!

Great family-owned business! Service was done right, and the pricing was very reasonable…read more Appreciate the professionalism and quality work. Thank you