This organization, and particularly the person we worked with, Anne Rosenthal, is absolutely…read moreterrible. They charged extraordinary fees for doing absolutely nothing. It's hard to believe but we literally spent thousands of dollars with them for what ultimately was half a day of mediocre care. We're reporting them to the BBB and will look into other ways to hold this company accountable for gross incompetence and financially abusing families who hired them to help manage the care of their loved one, only to be met with severe incompetence on providing basic professionalism. This company charged hundreds of dollars and hour for Anne's "support" while she lacked basic competence. They ultimately charged us thousands of dollars to "vet" caregivers. They supposedly spent dozens of billing hours "researching", "vetting" and "training" caregivers only to come up empty handed with either no available caregivers or caregivers that didn't meet the basic requirements we asked for. The caregivers that did actually show up up were totally clueless to our needs. Their inadequacy was glaring. Anne and the company should be ashamed of themselves. Save your family the time, frustration, anger and money. Hire someone else.

I do not need their assistance. I have advised them of this numerous times and they continue to…read morecall me. It feels like harassment now. They are rude and call me by my first name and never identify their company when they call.

Not the best of surgery/endoscopic procedure centers. I've had many positive experiences with…read moresurgery centers, but Laser Surgery Center isn't one of them. The only positive comment is the friendliness of the staff (receptionist, nurses, anesthesiologist, tech, ad GI doc), which is why I'm giving 3 stars. I agree with other reviews about the place looking run down and using paper charts. However, those two issues pale in comparison to the bigger issues of poor communication and lack of privacy. First of all, I didn't receive a phone call from a nurse the day before to go over my history and give instructions. Every other surgery center or hospital I've been to calls the day before. I called at 4 pm yesterday and was told I'd receive a call later in the evening. That never happened so I call around 8:30 pm and the person who answered said she can't do anything until tomorrow morning. Around 7:30 am, I get a call from the receptionist returning my calls from yesterday. When she called, she said she left a message yesterday. I was at home all day and I had NO indication of a missed call or VM on my phone. The other issue is lack of privacy. I could hear other conversations between staff and patients. Fortunately, I didn't hear any PHI (protected health information). That said, i was still uncomfortable hearing other people's conversations and being in a very small space. They should either 1) move to a bigger property 2) undergo renovations to make their facility bigger or 3) schedule fewer patients to provide for more privacy. Unfortunately, I have to repeat the colonoscopy. As disappointed as I am about having to re-do the prep, maybe it's for the better the procedure didn't happen so I can re-do it at one of the other surgery centers or hospitals where my GI doc is affiliated. I refuse to go back to LSC and insist to my GI doc that I am scheduled at Aspen Surgery Center or John Muir in Walnut Creek. The doctor I work for is affiliated with both of those places and says they are a step up from LSC. I hope that's the case and I will not return nor recommend anyone have a procedure/surgery here.

I had a routine colonoscopy at Laser Surgery Center last month and the three stars is ONLY for the…read morestaff who were friendly and attentive from the receptionist to the nurses. I have rolling veins which means it often requires multiple attempts in getting a vein for the Intravenous line but their nurse got my vein on the first attempt and couldn't have been more gentle. Likewise, the staff who attended to my procedure including a medical attendant or nurse and the anesthesiologist were very friendly, assuring, and kind. I have no complaints about any of the staff but were it not for them I wouldn't hesitate to give this place a 1 star review and I most certainly will never go back. Ever. Issue 1. Scheduling and the waiting room. I received multiple text messages and emails over several weeks reminding me of my 9 am appointment time and then on the day before my procedure I was asked if they could re-schedule for 15 minutes earlier. No problem for me so I showed up at 8:45 a.m. and then I waited...and waited...and waited. The first 60 minutes of my wait was in the very small waiting room that was cold, poor decorated and honestly just showed a lack of care for the patients and anything related to this decade. After an hour in the waiting room I was taken back to wait for nearly another 45 minutes in a small cubby divided In half by a curtain. Poor sense of decorating and a ridiculous wait time aside, here are the additional problems. Issue 2. Inadequate Supplies. I was given a gown that was slightly too small for me and when I was given one in a larger size it was seriously big enough for a 700 pound man. When I asked for an extra pillow for under my legs due to a back injury the nurse came back to tell me there wasn't an extra pillow so instead she handed me a random stack of sheets and towels instead which I bundled up under my knees to make due. Issue 3. The cubby area. The little "private" cubby, which was just an open space made "private" by curtains was again lacking in anything that showed care or attention. It just all screamed "run down." Other reviews have mentioned the same thing and yet it was apparent nothing has been done to freshen this place. The room temp was cold and while I was given a warmed thin blanket the warmth was gone within five minutes leaving me to chill for the rest of my wait. There was a single bare lightbulb on the ceiling just over my head that required shielding my eyes from to avoid the direct glare. Finally, within a few minutes another patient was brought to wait on the other side of the curtain so we were less than four feet apart which meant I heard every word of her medical history as she recited it to a nurse. Patient confidentiality seems to not be a consideration. Issue 4. The surgical room. After an hour and 45 minutes I was eventually rolled into the room where the procedure was to take place and again, the room looked terribly neglected. There was a missing ceiling light fixture and the room was set up in a way that felt chaotic, as if I was being rolled into multi-purpose procedure room/storage area. Fortunately sedation was given quickly and all went fine. Issue 5. When I woke up in recovery I was in significant pain from my back due to laying flat or on my side for longer than my bulging discs tolerate. Naturally I don't blame the staff for my back pain however despite groaning from the pain I wasn't offered so much as an aspirin or an ice pack. In addition, I had heard them offering apple juice to other patients in recovery and yet I was never offered juice or even water despite fasting for 2 entire days and having no water since 6 am that morning as required. It was only when I had dressed myself and was waiting for my ride that a water was given to me on request. This problematic surgery center is just down the road from Aspen Surgery Center. I've had a number of procedures at Aspen and consider it top notch. While I've been there for a number of procedures I had been there only 6 weeks before for hernia repair. As in the past the staff were incredibly professional and friendly. The facility itself is fresh and welcoming. The curtained private area you're taken to for the final wait time is much like that of any good hospital setting with all the blankets and pillows you can request along with a call button should you need any additional assistance. The surgical area is also clean, fresh, and professional in appearance and when I woke from my hernia repair in pain, again from my back, I was immediately given pain medication by one nurse while another nurse was on the phone consulting with my physician. My advice. Avoid Laser Surgery Center if at all possible and instead see if the physician doing your day surgical procedure has access to Aspen Surgery Center located just behind John Muir Hospital.

East Bay Brain & Spine - Exceptional Care from a Truly Skilled Surgeon…read more I can't say enough good things about East Bay Brain & Spine and Dr. Merkow. From my very first appointment, I felt confident that I was in expert hands. Dr. Merkow is not only an exceptional neurosurgeon, but he's also incredibly kind, patient, and thorough. He took the time to explain my condition, answer all my questions, and helped me feel informed and supported every step of the way. When it came time for surgery, I felt fully prepared and at peace knowing I had such a skilled professional leading my care. The staff at East Bay Brain & Spine were also wonderful--organized, responsive, and compassionate. You can tell they genuinely care about their patients' well-being. Thank you East Bay Brain & Spine & Dr.Merkow and team, you all gave me my life--back.

After 10+ years of daily difficulty in standing/walking/back pain i had little hope of getting my…read morelife back. I was pretty sure no one could fix me. Dr. Merkow and the East Bay Brain & Spine Institute said they would help. And they did! Thank you Dr. Merkow. If you've been dealing with back pain, i highly recommend you call right now for an appointment.

I've been involved in Pain management for 20 years. Chronic pain. I've been thru the whole gamete…read moreof all types. It's pretty much chaos a lot of stress is evident. I've started at PMC about 10 Years ago. Back to Get my spinal cord Stimulator replaced. I can not express enough the positive energy and kindness from walking in the door to my nurse to Doctor Longton. I'm not here to get drugs. Been There I'm want more choices than Drugs it's down hill To be sure I'm so impressed by the timely service to feeling like they care. Refreshing. Thank you to all the office staff. Nice to know in the world of pain there is a caring place to go To get help.

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

I'm not a patient at this facility but I did accompany a loved one. With that said, my review stems…read morefrom the services my loved one received and from what I observed while I was there. . The office is located off Taylor Blvd, which is a busy street. The building isn't hard to miss. Upon our arrival, there was a huge parking lot with plenty of parking spots available. We arrived shortly before 8am so maybe that's why. The digestive clinic is located on the 3rd floor of the building. It's surround by other offices but fairly easy to find. The office was clean and there were plenty of seats in the waiting room. Upon checking in, we were greeted by the staff. The woman working the front desk appeared to be very friendly and welcoming. My loved one didn't wait too long to be seen. The provider was very friendly and informative. Answered all our questions and addressed my loved one's concerns. She promptly submitted all the information needed to get the ball rolling for their plan of treatment. We didn't feel rushed at all which is a huge plus. I was very impressed with their services during our first visit. I will circle back to this to provide you with an updated review later down the line.

When you see bad reviews they are for a reason. All the negative you have read is absolutely true…read more And it's even worse with my case. I didn't even see the doctor at all so he can be rude to me. Never at my procedure nor my office visits. Communication with office is not existent. If you ask you might get an answer and you might be transferred to a line that never picks up or calls back. Results are in. I get email but nothing from the doctor. I guess I just have to read them myself. I took a tolerance test at office. Called 3 times to get the results and no luck. They tell me that the results are in but the doctor will tell me at my appointment which is a month later. I guess in the mean time I'll just leave my faith to luck and keep dealing with the consequences. My advice is just go somewhere else.

This facility is extremely disorganized, and I am deeply concerned about the level of care my…read moremother was receiving. She was admitted for rehabilitation following a stroke and has specific medical instructions that are not being properly followed. She is supposed to have thickened liquids without the use of straws to prevent aspiration; however, even after having a meeting with their section managers about my mom's needs, the staff were still giving her straws. Additionally, she requires assistance with eating, yet staff routinely drop off her meal tray and leave without ensuring she is able to eat or drink. When I visited, I can see her tray of food is untouched on the table that is not even in reach of my mom. She is not supposed to get up without assistance. There appears to be little to no concern for whether she is receiving adequate nutrition or hydration. During day 3 of my mom's stay (same day as issue above), I found my mother shivering uncontrollably and unable to speak. After I alerted staff, they checked her temperature and found it to be 104°F. She was given Tylenol and an IV - the nurse did what she could. A couple of hours later, I requested that her temperature be checked again. The assistant used a no-touch thermometer but quickly moved it around her face and neck, then stated her temperature was 97°F. This seemed highly unlikely given how recently she had a high fever. After the assistant left, I checked my mother myself and found that she still felt extremely hot. I asked the assistant to return and recheck her temperature. It appeared he was not allowing the thermometer enough time to register properly, as he was moving it too quickly. When I asked him to hold it in one place where she felt hottest, he then reported a temperature of 100°F (I did not see the exact number, but the device indicated a red light - a fever). Overall, the staff demonstrate a lack of proper training, coordination, and communication. There are cork boards in patient rooms that could be used to clearly display care instructions, yet they are not being utilized (photo attached). This would be a simple but effective way to ensure consistency in patient care. Her inability to eat and drink independently, along with her shivering and high fever, went unnoticed by staff until we brought it to their attention. At the end of this experience, we requested that staff call an ambulance to transport my mother to the hospital, as we no longer felt she was safe in this facility. I will not be bringing her back. At the hospital, it was discovered that her urine was amber in color and she was diagnosed with a UTI. As for the facility itself, the environment is outdated and poorly maintained. The air circulation is inadequate, and the overall atmosphere feels depressing. Improvements in both the physical environment and staff performance are urgently needed.

Grateful Beyond Words.. Spending 3 months at Windsor…read moreRehabilitation Center truly changed my life. When I arrived, I was scared, broken, and unsure of what my future looked like. What I found instead was compassion, patience, and people who cared about my healing. The staff didn't just do their job, they showed up with their hearts. They listened when I needed to talk, supported me when I felt weak, and believed in me even when I struggled to believe in myself. Every counselor, physical therapist, nurse and staff member treated me with dignity and kindness, reminding me that I was worthy of care, hope, and a second chance. This place became a safe space where I was able to heal grow, and rediscover my strength. I learned tools that I will carry with me for the rest of my life. I left with a renewed sense of purpose and self-worth. The structure, guidance, and encouragement I received help and re-build not just my recovery, but my confidence and spirit. I will always be grateful for the love, support ,and dedication I experience here. This Rehabilitation center didn't just help me recover it helped me find myself again. I would wholeheartedly recommend this place to anyone who is struggling and searching for hope, There is real healing here. Every place however has it's cons and for me it was Mr.Curry his follow through was horrible. He could not get shit right. My other issue was with one of the dialysis tech Josh who was extremely rude at times.

My husband was injured at work and was seen by Dr Busfield. He explained that my husband will need…read moremeniscus repair surgery and was very patient with our questions. Now that insurance has approved the surgery, the surgery is scheduled 6 weeks out. Wish we can get the survey sooner and get on with recovery but I guess good surgeons are scheduled out far...

My husband had a very disappointing experience at this office…read more It was extremely difficult to reach anyone to schedule the appointment -- I had to leave multiple voicemails before getting a response. When he arrived, even basic amenities like water were not available. During the PRP procedure, Dr. Benjamin attempted multiple times to draw blood from his left arm but could not find a vein, which was uncomfortable. Blood was eventually taken from the other arm. The injection itself was done with such strong pressure that my husband nearly blacked out from the pain. Most concerning, the doctor did not clearly explain what he was doing or what to expect during the procedure. For comparison, my husband had the same tennis elbow issue a few years ago and saw a different doctor. That experience was completely different -- the doctor was caring, explained everything thoroughly, and the procedure was performed with minimal discomfort. Since this visit, my husband has been in significant pain. I have called the office multiple times seeking guidance, but no one has returned my calls. Based on this experience, I would not feel comfortable trusting this doctor even with something as simple as changing a tire on my car.

My entire family has been under the care of Dr. Endo for years and years…read more The most patient knowledgable Gentleman and Physician. This Doctor says it the way it is . We are so very lucky to have found him. My Dad calls him the great Doctor. :)))

Dr. Endo has been my PCP for some years now. Here is a physician who really seems to care and…read moredemonstrates it by actually spending time with me. I just had an annual physical yesterday and we were able to converse without me feeling he had to bolt. On several instances in the past when I asked a question via email he actually called me at home. No, I'm not kidding. I understand physicians are under a lot to time constraints and given the governments unsolicited meddling in this area I find it refreshing and conforting that my medical concerns will be addressed.