The new staff is awesome notably Melissa, who acknowledged us promptly even while helping other customers. We came in looking for tile waterline options for our pool remodel. Very nice showroom with plenty of tile options also swatches for their StoneScapes pebble colors. Store seemed very organized w/ trendy like selections. Melissa was very knowledgeable and allowed us to take a few samples to take home read more

National Pool Tile - Building Supplies Near Me - Anaheim, California

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Went there to take a look at their tile selection. Good variety, very helpful employee. Purchased tile from them, we are redoing our pool happy with our selection. read more

Needs customer service training ASAP!!! They also lack self awareness. I spoke to Scott he was actually nice and helpful. When I called back I got Lina and Wow she must be the owner because with that attitude she shouldn't be answering the phones, not only did she say Scott misinformed me she was very curt and unhelpful basically told me to find a pool contractor if I wanted to buy any of their products, I guess inflation hasn't affected their business. I shared by disappointment with the manufacture of the porcelain tile company that referred me over to them as their reseller, they said wow we keep hearing that about NPT. They were nice enough to provide other resellers and wow what a difference. If they don't sell to the public they should post that on their website! read more

We went there looking for stone, pool tile etc., on three different occasions, and on each occasion, there was zero customer assistance. The receptionist just hangs out on her phone. On our last visit we literally had to ask one of their staff to come over to help us, and he vaguely said if the tile we wanted was not up there, they did not have it. He may no attempt to help us any further or to try to assit or recommend something else. We did purchase a tile that they had on display in their showroom, but not from them. We went elsewhere with our business. We would never go back nor recommend them to anyone. read more

I Called the NPT store and my tile had came in and they said I could pick it up from 8 to 11 on Saturday. Drove over an hour to get here and arrived at 10:12 AM. Said sorry all the guys are gone. You're gonna have to come back. This shouldn't have happened, but it did was her response. Ridiculous Customerservice. read more

Whoever works at the front desk with a little green in her hair is the worst! She did not help with any information at all. I knew nothing about pool finishes and drove a long way to learn and make a selection. Nope! She just sat there and I tried to ask questions and she gave 1-2 word answers. After me and another nice customer just stared at the wall dumbfounded, we both left! It was unbelievable! I will not be back! read more

After reading some reviews, i was worried dealing with them would be a pain since i am not a contractor. . But NPT was great, came in knowing exact square feet and tile we wanted. I was in and our in 10minutes! read more

They offer some really great items. If you're into your back yard then you need to check this place out. They have mosaics for your pool in stock. They also have tile in stock. They have lighting, fire elements, tikis and much more. They also have an entire supply for contractors. Pipe, conduit, fittings and everything you may need for a kick add pool and backyard. I think I'll stop by again today. Oh, I don't remember her name but I dare say she is the owners daughter. She kicks butt and knows everything. You'll know who she is because everybody is going to her for answers and a line forms do get there early if you want her help. Best place I've seen in a long time and great business model. Be warned, these guys sell good stuff not all imported. Some things you can't skimp on. But they will work with you I'm sure. read more

This is my second interaction; the first time was to check on pool pebbles and the whole staff went out of their way to educate me and show me samples. This time, I needed to buy some extra pool tiles and again the staff delivered with professionalism and courtesy. The location is a little far for me living in Pasadena but it is worth the trip if you are looking into pool tiles and pebbles! read more

The absolute worst service, even though we were doing a big job with a contractor that has worked with them in the past - they only sell direct to the contractor. We arrived at the Anaheim location at exactly 3:59pm (not realizing they closed at 4pm) and the woman just locked the door and walked away, saying "we're closed," refusing to talk to us or answer our questions. I get it that people want to go home, so I mistakenly forgave them and made the long drive back to Anaheim again - only to learn that they DO NOT GIVE OUT SAMPLES to take home! You can't even check them out at a refundable cost, like some higher end places do, and this is NOT a big place with a ton of options. They were not apologetic or helpful. The worst. There are SO many better options in Anaheim/Orange, with a lot more to choose from and much better customer service - I strongly recommend skipping this place. read more

I am upgrading my review because, on more thought, it was a combination of an incompetent contractor as well as NPT's inability to answer. We have a huge stain in our baja shelf. Had we spoken to NPT's tech department, we probably could have avoided this consequence. read more

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Excellent Choices, responsive designers and customer service. Highly recommended. Conveniently located

I notified NPT about lost of color of my midnight blue mini pebble that I had installed in May 2018. It has completely lost all its color. Well, they finally came out. Joe Chavez from NPT. Also the installer and another guy. After Joe tested my water, all was good but then he proceeded to tell me that after he calculator other numbers that the loss of color is due to calcium buildup. The pool is only six years old. He said my color is still there and I needed to purchase a product called Jack Magic . And he showed me my color is still there by popping out pebbles and showing me there's color underneath. It was such a Dog and pony show. I thought he would put the blame on the installer because when they put the product in, they didn't acid wash good enough and I had streaks everywhere. After a year, I had to drain the pool again and have it acid washed and it looked much better. But nope it's all my fault even though I have a pool guy. Their Warranty is useless!!!! Do not use NPT stone scape at all. Pebble tech will stand behind their warranty. read more

We went to NPT and we had the pleasure of being helped by Margarita. Margarita went out of her way to explain to us the process and the myriad of options that we have available; as this is new to all us. Margarita is awesome a definite asset to NPT. I recommend that you ask for her, she will add value to your pool upgrading experience. Thank You Margarita. read more

Caveat Emptor. We ordered three materials from this company for our pool project; a Pera porcelain tile, stone facing for our spa, and PebbleTec Micro pebble plaster. These materials were ordered at three separate times, and each order was wrong. The Pera tile we ordered was from a sample in their showroom in Anaheim. The pavers they sent came in boxes not labelled Pera. What we ordered was made in Italy, what we got was made in the United States and had a different color and texture. We were told the SKU # for the product we ordered was correct, but that their sample was out-of-date. The second material, the rock for the spa, was again ordered from a sample in their store. The sample had a SKU # on the top of the board, and other numbers written in pencil on the side. They filled the order based on the pencil-written numbers, not their pre-printed SKU numbers. We were able to pull the poor guy off our project and get the right material, but our contractor was not happy with the added cost, and we lost a week on the project. Then we got to the plaster today. Instead of sending us what we ordered - Stonescapes Micropebble White - they sent a truck load of plain white plaster. This is a big difference. our product has glass beads mixed in it, and costs quite a bit more than plain plaster. We'd waited weeks to get the right product, and then they showed up with the wrong material. That's eleven guys ready to go to work. We had to tell them to go away and come back with the right material. I would suggest you don't use this firm for your pool project, but if you do, when they are ready to send your materials, go to their store or warehouse and observe them loading your materials. Don't trust paperwork, invoices, product descriptions, catalogs, etc. Don't trust the bags or boxes your materials are packaged in. Don't trust oral confirmations from anyone. OPEN each one to make sure what's inside matches with what you ordered. Then follow that truck to your project site and watch them unload it. I would advise checking each and every container. Building a pool has some inherent stress in it. Working with NPT has magnified the stress enormously. read more

Don't bother coming here. Go to Master Tile instead. They only sell to "contractors". Apparently they have made to much money and don't need anymore. My contractor and I bought tens of thousands of dollars worth of tile for my back yard project. We came up a little short on the tile estimation and my contractor asked me to pick some more up. When I got here, I wasn't even greeted. I finally went to the back where the warehouse is and found someone to help. Because I wasn't a contractor, they tried to charge me 5x what the price originally was. To hell with this place. Go somewhere else read more

This place is a scam especially dealing with the one in Palm Desert ! Do not prepay for any tile here unless they have it in stock. I have paid for tile from here weeks ago with a promised delivery date. Then the delivery was announced to be 3 months later. When I was offered another substitute it was not the same finish let alone the same color choice. This was promised a week later but in the end it couldn't be found. No calls back as promised. You Constantly have to check in to see if there is any progress. Service is pathetic. This place is total bait and switch . If you need a basic porcelain or ceramic you might find it here but get a guarantee before you pay. read more

Throughout my pool build I have visited NPT several times trying to make decisions. The staff ( I feel horrible cuz I can't remember her name) is always pleasant and helpful, no matter how busy they are. The selections and options are very extensive. I would definitely recommend taking a look at options inside the showroom, I think there is something for everyone. read more

Fantastic service. Great selection. Customer service is more than anyone can ask for. Prices are more than fair. The showroom is kept sanitary and at low occupancy for obvious reasons. No need to really go anywhere else. read more

You name, they've got it. If they don't have it, they'll help you find it. Great customer service as well. Had the pleasure of working with them for many years, it's one of the main places I buy my tile from read more

I have spent the last TWO YEARS looking at various tiles for a remodel. Along the way, I have dealt with several National Pool Tile locations, including Van Nuys (Jaime is AMAZING. He knows EVERYTHING! and is incredibly efficient), Tempi, AZ (Brian was beyond kind. He even arranged for my tiles to be sent by a much less expensve method, and they arrived in perfect condition in record time.) And lastly, Chris Williams (Newbury Park) who walked me through so many minute decisions with enormous patience and expertise. All in all, I can highly suggest NPT for quality, effort, service, and efficiency.. The quality of the tiles is, of course, great. However, getting this level of service in so many locations, and watching the various employees work together for MY benefit, was indeed, a rare shopping experience and made what could have easily been a frustrating mess into just the opposite. read more

They are not accommodating at all. It does not say online but be aware it is by appointment only and I drove from HB to Anaheim. Waste of my time. They would not let me in and the earliest appointment that I could get was the 12th, which is a Wednesday and I work. The next available is the 28th. This is very frustrating since they seem to have monopolized this area. read more

Went to find some replacement tile for my pool. They didn't have the match, but they were nice enough to recommend some of their competitors. How cool is that? read more

I was just there to look at the pool materials as asked by my contractor. I never experienced such a poor service in my life (maybe besides Alaska Airlines). She would not answer any questions, kept saying "if you a quick question, she can answer." Considering that you cannot get your pool covering daily, I had several questions. She just left and never came back. I asked another employee "are you guys the only company in San Diego in this market?" He said yes! I replied--it is obvious, since you could not stay in business with this attitude. I am going to as my contractor to find another supplier. I wasted 90 min of time to drive to their location to get such an attitude and come back empty handed. read more

Went in today for a couple of replacement tiles. The lady at the desk was very friendly and helped us out. She did locate the exact tile we needed but unfortunately they don't sell it anymore. She was nice enough to find us some tile that was the exact same color as the sample we brought in. Great customer service, nice show room. Overall great experience! Thank you! read more

November 2015 Went to NATIONAL POOL TILE. Brought a open box of tile. Went to lay it Three Squars down there was another Seventeen Squares of tile we never saw before. Tried this week to take it back they said no, they have a 30 day return policy. We are out $ 100.00. Never take a open box with out making them take it all out . And check name on box that it is the tile you wanted. We tried to get three down corner tiles to match the tile we bought from them. They didn't have any. No Stars here read more