Make sure you ask how much it is to deliver before you pay, because they did not specify and I failed to ask. Delivery is three times the amount of the 300pds of stones that we purchased! Stones came to $63.00; the delivery charge was $174.00. That was on me, I didn't even question the cost to deliver but was shocked when I did check. Better to make a few trips in your own vehicle, gas will be cheaper than their deliver charge. read more

Great showroom for pavers and building materials. You may need to ask for help, as many people come in and out some contractors who already know what they want, but a large amount of general public too - for this reason you may need to ask for assistance and the support representatives know that many people are there just to look or already know what they want. We've used this location for a few home projects and appreciate the assortment and variety they have to offer. The showroom is massive, one of the largest we have found and provides great examples of pavers and stone options. Would recommend stopping in if you have a home reno project. read more

It's like Disneyland for Home & Garden people. So many selections. Beautiful Show room with good inspiration. Highly recommend d read more

I don't think they care about improving! Look at the other reviews. My husband and I drove out of our way to go to Thompson for stacked stone and lava rock. Two employees were on their personal phones, deep in conversation, while other employees were hanging outside. Even though we walked by them a few times, nobody looked up, no hi, no help. Bizarre today the least! So many other places to choose from. We let our contractors know that Thompson is not an option for us! read more

Thompson Building Materials - Design - Employees having a great time ignoring customers. - Building Supplies Near Me - Orange, California

I truly do not understand why it is that every time I make a tile purchase from the Design Center and am sent off to pick up from the supplier, the orders are never sent over when I arrive. It's almost like they want us to take our business elsewhere. read more

Very helpful staff they have here. They have nice selection of natural and manufactured limestone.

Pretty confusing at first to figure out which Thompson to go to and for what. But we eventually figured it out, learning that this location is basically a showroom. And we made plenty of trips to both for many home projects from that point forward. There are plenty of designs and styles to choose from, offering great products and ideas to peruse. The staff at this design location is very helpful and available to talk to and get opinions and ideas. We were at a loss of what we wanted to do in our courtyard and everyone we spoke with seemed eager to help and brainstormed with us. We returned for a couple more projects and found this to be the same each and every time. Pricing is great! And took hardly any time to get what we needed. Keep in mind you have to actually order and pay for your items at the other location, so that's where it got slightly confusing. And maybe because on our first trip there, the computers were down, so things were a bit amiss.... Thank you Thompson for all the great help and the fantastic options we had to choose from!! See you next time! read more

Elisha is great, always good helpful service and great material. I like doing business with Thompson Bldg Materials, both Sacramento & Ripon. read more

I spent 25 minutes walking all around the showroom and outside looking at stones and pavers. During this time, there were approximately 6 employees walking around or standing around the front area. There was only one other customer in the outside area. Not one employee greeted me or made eye contact. A couple employees even walked right by me and didn't ask if I needed help or acknowledge me. I left given their horrible customer service. As I walked out I commented that their customer service was terrible and one employee sarcastically said "I know" under his breath. I'm looking to remodel my back yard. I will never give them my business. read more

We came here this past summer as we were doing a backyard renovation and needed to pick out some good looking pavers. We enjoyed being a customer at Thompson Building because it was clean, customer service was helpful (shout out to JAKE) and inside had AC (which is super important in the hot days of the summer and you need a place to just collect your thoughts and talk through options). You can order samples with their store down the street which you will need to pick up. We ended up going with concrete pavers that are located outside, not the best system of... circling the pavers on a sheet, getting price checked for each circled one. Wouldn't it be nice if they just had a barcode on each paver sample and you can just use your clicker to add it to your cart or estimate so you can see in Realtime how much it is instead of circling trying to figure out if this is the paver you want to get an estimate for, waiting in line to get estimates and then etc... Easily spent 2 -3 hours here. If they can improve that system customers would feel more self sufficient, its faster response time and so many more benefits! read more

Received molded product and advices to use bleach. Our contractor said no. So brought it back. Store Manager said they are not responsible. read more

Thompson Building Materials - Design - Received molded tiles and not allowed to return it. - Building Supplies Near Me - Orange, California

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Stopped by today to get some black stones and gravel stones to fill in between special pavers. Jesse assisted us. He was knowledgeable, helpful, and friendly. We looked at other locations, but could not find anything close. If you want more choices, Thompson can probably help. read more

I estimated a job would take 13 boxes. I used 12 boxes and they said they do not do returns. When I purchased the boxes it was never stated they had a no return policy. read more

Thompson is very professional and has the resources to fill your every need. Gabby was beyond helpful and honestly saved my day by suggesting the exact pavers that are used on a project I'm supervising (I thought it was another paver but I was wrong, obviously, she's a complete pro and grateful for her service today). read more

Thompson Building Materials - Design - Building Supplies Near Me - Orange, California

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I have purchased materials here a few times before and the staff is always friendly. However, yesterday Nyla went above and beyond. She was very helpful and attentive, and even accommodated, with patience, my really picky requests. Nyla was genuinely courteous and friendly. She helped me every step of the way from picking out product in the yard and handling it inside with the cashier. Sometimes these supply places can be really huge and overwhelming... And this one IS huge. But Nyla took care of business! read more

If you want something truly unique, including the time there, itself, you'll go there! If nothing else, for their awesome vignette displays and inspiration. On second thought, stay and buy there. They have great pricing and staff. As a designer, I utilize they're product to add that special je ne sais quoi...to pretty much any space! Take your indoor outdoor fireplace facade, for instance. What a statement their stones make!! read more

Thompson design center is definitely a great place to go and look at building materials in Orange County. Their showroom offers so many options to look at and give ideas on what you can do with different materials in your home and yard. I am a landscape designer in the area and I always recommend that my clients come here to get a feel for how a material will look and feel once it is installed in their yard. The staff that works there is knowledgeable and friendly and can help you look at different options for what might work well in your space. I definitely recommend checking out the showroom if you're looking at doing any renovation projects. read more

I've worked with Thompson Building Materials for years. The Owner Kenny is very nice and Miguel at the front desk is great to work with . The Design Center gets back to you fast with any questions or concerns you have regarding there products. They make the entire process from start to finish easy. I look forward to many more years working with them. Feel free to visit our website https://www.certifiedlandscapedesign.com/ read more

I've been a customer of Thompson Building Materials for about 15 years. It's a great place to buy and compare prices on professional, contractor grade items. The Orange location has two parts - the "Design Center" and for lack of a better term the "yard style location". Even though the address of the design center faces Case St. - it's on the corner of Taft - about a block separates the two - at times you'll need to stop into both places to complete your transaction. The design center is homeowner/customer oriented; customer service people ask if they could help you. The yard location has a counter and is more of a contractor "pro shop" - no one is gonna ask if they can help you until you "step up" to the counter and say hello. Design center is a great place to view displays of stone and brick veneer. It is where you get prices and place your order. They have several items in stock - there is a "yard" out back to load your truck. The "yard" has more outdoor displays, including real and fake boulders, fountains, statues, BBQ islands, and a small indoor store with tools and supplies. They have block, rock, gravel, sand etc. with delivery available. It's a good place to get professional quality sealers, etc. in large quantities. Another good resource for your home improvement needs! read more

Thompson Building Materials - Design - Backyard of the design center - Building Supplies Near Me - Orange, California

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My landscape contractor referred me to this place to decide which stones/pebbles I should choose for my garden. The selection was good and they even gave some take-home sample bags of the pebbles I was deliberating on to help make my decision. I was extremely satisfied with their fast service and delivery when it came to pass that we didn't order enough and they brought 2000 lbs of pebbles to us on the SAME DAY that we ordered. Thompson's has more than just rocks and pebbles. Every surface you can think of for building supplies is right here. Great choice! read more

They were helpful in selection of the material, but charge $12 per pallet and only give you $9 if it's returned. Further, our contractor tried to return the pallet on our behalf and they said without the original credit card they couldn't refund the money even though he had the receipt! They are making a racket on pallets and not returning money. read more

Good place with lots of Optios, but their website has been completely Downtown for at least a couple days

We came here right when they opened on a Sunday morning so it was pretty empty. We came to see some pavers in person and I appreciated how they had all their pavers numerically installed on the floor. All we had to do was grab a sheet (that you're allowed to keep) and look up the corresponding number to see the brand, color, and name. An associate that helped us was very helpful in ordering us 2 different samples. We were basically trying to decide between 2 colors and I was expecting a tiny sample but was pleasantly surprised to see that they actually gave us 3 pieces of each color so we could get a much better idea of what the final outcome would be. Would definitely come again in the future! read more

Thompson Building Materials - Design - Outdoor paver display (so convenient!) - Building Supplies Near Me - Orange, California

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Hi Great service and attention to detail from Alfonso. He made it easy. He broke everything down for us and expedited the loading process. Thanks again, Jon Ephland Masonry read more

The worst customer service I have ever seen in 28yrs of Contracting. They hold you hostage. The yards are unorganized and there payment system is a joke. They make you wait in a 30min line for your paperwork so you can pick up materials 1 block away at there stoneyard. Wasted 1hr trying to pick up 1 wall cap we were short on a job. Remind me never to send clients here again. read more

We were assisted by Jake. He was very patient with us, answered all our questions, and even gave his honest opinion about the stones we wanted to use for indoor and outdoor. I wanted the looks of this slate stone for the pool, he said it would not be beneficial in the long run as it will turn the pool Orange. Good information for someone like me who has no knowledge about stoned. I loved the showroom. He also offered us to take samples home. He also gave us a printed quote of the choices we made so we may use it as reference in the future when we finally purchase. We will definitely be returning and looking for Jake. read more

Best selection for landscaping needs. It's clean, has plenty of options you can see and touch, and the staff is low-key sales. read more

Thompson Building Materials - Design - We chose this one! - Building Supplies Near Me - Orange, California

This place needs new management. The loading area is complete chaos. No one directing contractors and delivery trucks. It took me 45 minutes to get loaded up. Complete disrespect for my time. And the loaders have bad additives as well. read more

Terrible customer service. Sales person sold us on a full pallet based on what I needed and half showed up. Was told 40 pieces came on a pallet, only 20 came. Lack of training and knowledge clearly exposed. They offered me 25 cents off each piece on next order, total joke. Train your sales men. read more

Beautiful stones fake and real. People are nice that work there and very helpful. Would recommend it read more

Ah, once again the simple lost art of customer service. Went to the design center on a Saturday morning with the wife carrying measuring tape, a picture of the stone siding we were trying to match, and a notepad. One would think these are obvious signs of people at least moderately interested in either designing a project or purchasing building materials. I'm not one to play the race card, but I definitely got the feeling that if you're not Caucasian then somehow you're not given the time of day. No one from the sales team bothered greeting, asking, or inquiring with us. Two of them just stood by the cash register playing with their smartphone. The same two salesmen greeted other customers who were already working with a sales person. I'm not expecting to be groveled to, but at least have a decent amount of respect for customers that enter through the door. This is the 21st century and the whole "white is right" attitude needs to go. read more

We only gave one star wishing Yelp HAD WAY NEGATIVE to choose from.............AS with most of the Yelpers reviewed on this place,the customer service is ROTTEN !! Trying to complete our project & beat the rains coming this weekend I called Thompsons to set up delivery service first thing Saturday morning. Johnathon answered the phone,checked inventory and PROMISED delivery would be done if we came in tomorrow morning @ 5:30 to prepay. As professionals and being Men of our word we did just that.When we got there this morning @ 5:30 we met Johnathon face to face,introduced ourselves and tried to confirm the order. In doing so with his ROTTEN customer service, he denied the first thing delivery time and rudely said he woudnt deliver until closing time on Saturday,stated if we did'nt like it to go elsewhere,what an idiot this guy is.After being disrespected and a loud argurment we walked out and are NEVER GOING BACK TO THIS PLACE. We went over to Resource building materials,got treated well like the good paying customers we are,placed the order,got the delivery time & materials needed and got a much better price than Thompsons saving us a $100.00 !!! read more

They are so helpful and have everything you need... plus, assisting loading heavy rocks is a must for me!i walked around to absorb great ideas for my next projects read more

So I asked a question on Yelp for help with recommendations on where in OC to buy rock/gravel, sand, flagstone, etc. The lower IQ'ed but highly skilled comics in Yelp-land provided the "profound" suggestions as to where I should "get" these material. Note I asked where to "buy", not "gather or steal". Thus the answers back were: -- "dude, at a forest" -- "at the beach" LOL, it was good for a laugh. Seriously, I received several good recommendations from non-Yelpers unfortunately. The best place I visited was Thompson Bldg Material. They have an awesome design center at this location (they have several locations but this is the only design center). And the prices were very reasonable (based on comparison). Turns out Thompson supplies many of the other local building material businesses. As an example, their delivery price is $40. Most places charge from $75-$250 "because of the folklift". The staff was super knowledgeable. Going to Thompson's is more like a good event to attend rather than the work of shopping. It was actually fun to look at all the different material which were set as if they would be at your house, not just loose piles of....well, rock. read more

The prices and the quality of product is a (5), there customer service is a (2). The easy to purchase is a (1)... You have to go back and forth to various buildings (not in walking distance) to look & then order, then drive to another building to pay and then drive back to the first building to pick-up. Most of the Staff in the design center are not friendly. The staff who loads your stuff is great. We have purchased thousands of dollars of product and while I'm sure that's not a ton of money for them- it was for us and having to determine our look for the house and redoing of our yard landscape alone was disappointing. Don't come here for design help. Come here for supplies and don't have high expectations for great or stellar service. read more

We bought some large lava rocks for our fire pit. Pretty cool place with so many different types of rocks and hardscape material to choose from. Alfonso helped me out with picking them out and loading up the back of my car. Overall staff was pretty quick and helpfully. Best part was the price. Very reasonable, lowest I could find by far. read more

This place was so nice! The showroom is beautiful and had an incredible selection of stone. A girl named Gabby helped us and couldn't be sweeter along with the entire staff. Happy to have found this place and use them! read more

This service was redeemed. The next time we visited we got better service and was actually taken care of and given quit the attention and patience on us making our decisions. The product knowledge was much better this time, and the customer service was much better in communicating. read more

I loved going into the design center everyone was helpful and offered a cold bottle water on a hot day. Asked who owned this place. They said he was a kind man who treats his employees and customers kindly. Good to hear positive attitudes from employees about the boss. I was given solid advice on water fountains and pebbles for back yard. Will come back again and again. Thank you Thompson's your doing a great job! read more

Since I have had so much time at home to sit and stare at my yard, I have decided to give my yard a full makeover. Over the past few months I went to Thompsons multiple times for my hardscape materials. They have an excellent selection and are very accommodating and friendly. They have helped me see through my project from flagstone to water fountain design. If you can, talk to Lori and Gabriela. They're the best! read more