I went through St. Luke's Phisiology department to get my scooter. There I was evaluated by a doctor, a physical therapist, and rep from MSM. Along with my other records, they got insurance approval. Insurance never pays 100 percent so I had to make a deposit before I got my scooter . They went over how to break it down and maintain the scooter. The downside to this whole process is they are very hard to get a hold of. There is 24-48 hours wait time to return calls. read more

National Seating & Mobility - My scooter - Mobility Equipment Sales & Services Near Me - West Milwaukee, Wisconsin

Ask my sister who does not walk with cerebral palsy and her arm is falling off the chair that has to wait a week for someone to even look at her chair...a "I understand how you feel" reply from the manager Ben Payne in Milwaukee...are you kidding. They are terrible and this not my first experience with this company... read more

National Seating & Mobility - Mobility Equipment Sales & Services Near Me - West Milwaukee, Wisconsin

Communication from them is horrible. Their phone system is a nightmare and you can never get anyone's extenstion number to avoid the phone system. The on-line repair portal is a worthless as there is no way to communicate with anyone through it and no way to tell what order is for what part. A new wheelchair should have as many fails as we have experienced with this newest chair- of course nothing is under warranty after 12 months, so looking forward to another 9 years of repairs before a new chair can be ordered. read more

By far the worst customer service anywhere. A person will never be able to talk to a real person, customer is expected to leave a voice message and wait weeks for a callback when auto program says by 4pm that day. Unfortunately for people in wheelchair like myself I am reliant on this unprofessional, unresponsive, and irresponsible business. read more

Merlyn and the other staff was good to me and the other staff helped me a lot and I appreciate so much

repairs take forever to initiate and complete. no calls to update. loaner chair not appropriate for condition. loaner chair seatbelt fell off and headrest broke. voicemails not returned. had to call contact 6 to get any kind of response. due to untimely repair of my chair i now have open area on my leg. avoid this company at all costs! read more

National Seating & Mobility - Mobility Equipment Sales & Services Near Me - West Milwaukee, Wisconsin

By far the worst customer service anywhere. A person will never be able to talk to a real person, customer is expected to leave a voice message and wait weeks for a callback when auto program says by 4pm that day. If you are fortunate to get someone on the phone to schedule a repair it will take two to three weeks for someone to come and assess the problem, six weeks for the part to come in then notification from NSM another two weeks before you finally get customer service on the phone another week before they can come and replace the part Finally they are at our house to replace the arms of the chair, two days later the screws fall out and here we are tying to contact customer service again. I have left a message with custome service, will NOT get a call back by 4pm tonight. Left Ken Whalen a message, will NOT get a call back from Ken. Right now I am looking for another option to get in contact with someone! This company does not realize how important these devices are to the people that depend on them for there every day living read more

the worst customer service ever, chronically, year after year, how do they stay in business? my disability is muscular dystrophy but my handicap is "national seating and mobility" read more

The customer service is horrible. Ken Whalen is the worst. He is apparently the only sales person and he doesn't return calls, emails or messages. I have contacted him every way possible including going through other employees. They have all said he is horrible at returning calls. The last person I spoke to said she would send him a strongly worded email and I still have not heard from him. All I want is to order a custom seat for my wheel chair so I can be up longer. The one he ordered me is horrible. Maybe he had something against dealing with handicapped people. Sales and customer service is definitely the wrong business for him. read more

Horrible company. Takes months to get repairs done, tried to oversell us $1,000's in product for wheelchair that we didn't need and they didn't tell us. They simply submitted to insurance without our knowledge. Thankfully we pushed and pushed for an invoice only to find TONS of stuff not needed. They are literally bending people over. I will NEVER use them again and highly recommend others to find another resource for mobility equipment. They have also messed up billing and screwed us out of tons of money because it wasn't submitted in time....even though they promised it would be. They are SO SLOW!! read more

Customer service is absolutely terrible. Make sure you have info about all correspondence with them. They don't follow through on orders, and definitely don't follow up on safety issues with the equipment. Buyer beware! read more

Disappointed in the Customer service which seems to move along as long as they are processing your order and taking your money. Unfortunately, the service doesn't extend much beyond that. Very transactional given they are working with people with disabilities. read more

Absolute disgrace working with this company AFTER they have made a sale to insurance for equipment that can be life changing for special needs children. Scheduled technician to replace sons wheelchair parts which they had for a month, they called to ask if the appointment could be moved earlier, perfect IF the tech ever showed at 9am or if the dispatch even called to tell us he was delayed - neither happened, "something happened" which were weren't told but can he come back at 3pm? Sure, totally inconvenient for your customer but we hope to get our sons wheelchair fixed, an HOUR after the 3pm appointment we again have to call THEM, no interaction between field service and central dispatch apparently because they don't even know where their work force is - they tell us one town, he calls and tells us a totally different town that's 40 miles away! For a company dealing with products that are supposed to make people with special needs lives and their families easier they clearly don't understand that part of that is working and communicating with those they serve - ridiculous, and the epitome of unprofessionalism and disorganization, and 'technician' is a stretch when all they're doing is screwing on attachments my husband would do if they just sent us the parts which they won't because they need to inflate costs to insurance companies by hiring 'technicians' they can't keep track of and can't call customers when situations arise BEFORE they become a customer service failures - companies like these are the ROOT of the problems associated with the medical/insurance problems in the United States. When they sell multi-thousand dollar pieces of medical equipment they're the most attentive folks you'll meet - support said equipment though keeping a simple appointment scheduled weeks in advance to attach replacement parts? Forget it, the margins must not be good enough for this company to care much about after sale support. If you can AVOID, but like other aspects of medical industrial complex they monopolize the region and insurance providers - modern day versions of telecom and oil barons preying on people with medical concerns. read more