Today, I purchased a Medline basic rollator/walker at Fair Haven for $129.00. On Amazon, the exact…read moresame model is $76.39. Now I understand the strict NO REFUNDS policy. Very nice salesperson, but a 72% markup Is absurd. If it

Purchased a lift chair today for my wife's aunt and the employee that helped us in the store was…read moreGREAT!!!! Very helpful and went above and beyond. Needed the chair delivered today if at all possible and much to our surprise the chair was delivered and in place in her living room within 75 minutes of our leaving the store. My wife and I have been customers of this establishment for years as we are former residents of Lake County. I VERY HIGHLY recommend them and will continue to do business here whenever needed.

Do not buy from them. My mother had Dave come to her home and sell her 2 stair lifts. She canceled…read morewithin the 3 day time period allowed for sales made in your home and they will not credit her account. When he came to house he said the he "forgot" to bring a contract with him. What kind of a salesman does not have a contract with him. He made her put down 80% and then later on, when his office manager emailed the contract to her, the contract said that 50% was required down. She decided to cancel the contract when my dad got sick and had to go back for inpatient care. She wasn't sure if she would end up needing the stair lifts and didn't want to be out the money. Dave would not return my calls and Tammy just kept telling me he would call me. We started a dispute with the credit card company. I would never recommend this business to anyone.

Bought a chair lift from them for my mother two years ago, my mother used it for less then two…read moreyears, and recently passed away. I contacted them figuring they'd have some decent sort of buyback. Their offer was 15% of what we paid for lift. Their service is good but this offer was insulting.

Response time was lightening fast. Repair work on my chair lift was quick and reasonably priced…read more I'm a very satisfied customer.

I have used Lifeway Mobility in the past to install a chair lift some 20 years ago. I was so…read moresatisfied with their product and service that I called them again when it was time to update. they did not disappoint. Eric and Tyrone together made the process as trouble free as I had hoped. they removed and hauled away the old lift and installed a new one within a couple of hours. Both men were pleasant and professional, took the time to answer any questions, and made the whole experience seem effortless.

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

Harvey is the best! I ordered a rollator with him over the phone and received it in 3 days…read more Unfortunately, the warehouse shipped the wrong one. I immediately contacted Harvey and he had the correct one to me in 4 days. He is friendly and courteous and took care of me from beginning to end. I would highly recommend SafeWell Medical Supply and would order from them again.

From the owner: SafeWell Medical Supply was created to make researching and ordering medical supplies as effortless…read moreand seamless as possible for you the consumer. We have thousands of specialized top quality medical products available including mobility aids, incontinence supplies and diagnostic tools. And it’s all available for quick delivery and free shipping.

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)

Eric went above and beyond to help me with my machine. It can be so hard in this world finding…read morepeople who are still dedicated and committed to excellence in customer service and these guys absolutely are. They were very knowledgeable and able to answer all my questions. They were very patient with me throughout the process and friendly as well. Thanks again everyone at Sventech for all your help! 5 star service!

Sent my laser to a competitor and they wanted to replace the video board on my Hoya Diode laser…read morewhich fortunately was back ordered. So I sent it to Eric at Sventech and all the laser needed was a recalibration and standard maintenance to get it running! Excellent turn around time with my equipment and Eric is has always been available either by phone or email. Very fair and reasonable Thanks Eric

I appreciate WHY medical and the attentiveness they show to get their patients the necessary…read moremedical items. Their customer service is top notch. I have called several times and always have had a pleasant experience not matter who I have talked with. I highly recommend WHY Medical Supplies

This company is disorganized, the level of customer service substandard, received a notice for…read moreattempted delivery May 7-with a tag on the front door, they were already aware that my dad was in the hospital two weeks earlier, but yet claimed they made multiple attempts, which is not true. I have a security system showing otherwise-, going forward I would never consider this company due to their insensitivity, and lack of compassion for the elderly. ( there is no way we're gonna drive 45 minutes to pick up a Rollator. ) there's one word that this company can't handle THERE IS COMPETITION!!!

I wished I could give 0 stars…read more Warning: they have supplier contracts with local area IL hospitals and will sell you medical equipment via these hospitals, cheap medical equipment for hundreds and hundreds of dollars. The quality of the equipment does not match the price and you can purchase cheaper medical supplies that are better quality online. The way their scam works: a hospital employee, in our case a hospital physical therapist, will push DV Jahn equipment down your throat in your worst moment, shortly after surgery. They will make it sound like you will not survive without the equipment and might even tell you that your insurance will definitely cover the device. Then they'll just put a DV Jahn invoice in the midst of all types of hospital paperwork and get you to sign for it while you are still on who knows on how many meds and barely off anesthesia and can barely think straight. Let alone think about insurance and what is covered or not by it! Next thing you know you are being released from the hospital with a cane or walker, but little do you know that DV Jahn will be harassing you with bills months later for the device because they are actually not covered by your insurance. When calling their billing office it seems like there's only one employee who has a very heavy Eastern European accent. When asking her for a reference or confirmation number she will not be able to give you one because this company is so small that she's writing manual notes for each account record. She is rude and they will start adding on late fees and will continue to send you bills even when you and your insurance call them to let them know that you have filed for an appeal with the insurance company and that they should put your account on hold. They do not understand this process nor what it means and will continue to send you bills regardless. At the end of the day you will have to pay up or pay a remaining balance the insurance didn't end up covering. All I have to say beware of this company as they are in the business of taking advantage of people who need medical equipment!

DV Jahn has extremely poor customer service. Actually NON-existent customer service!…read more My Dr. John ordered 1 hospital bed variable height claim #22094****** from provider DV Jahn. 847-573-1908. The hospital bed stopped working and I called the provider and left messages on 02-01-23, 02-03-23, 02-09-23. Finally on 02-10-23 when I called I got the same voicemail but this time I pushed the prompt for billing and spoke to Korrine at 12:13pm who told me she was working from home. I could clearly hear a baby crying in the background. Korrine told me she did not know why my many message were not returned about my non-working hospital bed. Korrine told me the office is not always staffed but usually return voicemails. Is it not Medicare policy that providers have a brick building and normal business hours to service the products they bill Medicare for? After all it has been over TEN DAYS that DV Jahns hospital bed has not been working and they NEVER called me back.

I've never used their products but can speak out about their customer service. Two weeks ago they…read moremistakenly sent us three large packages and despite spending hours on the phone trying to contact the company (mostly on hold, it does not appear they have any customer service agents located in the US) they are still sitting on our porch blocking the front door. Each of the times I've tried to contact them I've spoken to a different person, there is no carry over of the information to the next person. If this is my experience just trying to get them to take their own product back, I can only imagine how it is for paying customers.

I have been using the adult briefs maximum absorbency for my husband who had a stroke and is in a…read morewheelchair I love them, they don't leak and they will last for approx 5 hrs without a change. I am very please with them. Alway get max abs And YOU will be happy. Sometime hard to fine at other medical supply store. I give them 5+.‍‍