Stopped in on a rainy Thursday morning and about 30 minutes later my task was complete!…read more There's one central in-take person that fields your needs before putting you in the waiting queue with any paperwork to fill out. The location was clean and had plenty of parking. Staff was friendly and answered my questions.

I went into this branch of DMV here in West Bend trying to correct a mess. My experiences during my…read morevisit were extremely professional and went smooth and quick. What appeared to be a reason for panic on my end, was absolutely no problem at all for the staff that works here. Everything was corrected quickly and now I can move forward. Very professional service. Extremely knowledgeable staff. I'm very happy and impressed..

I went in today to get a replacement Title for my Jeep and I was in and out in less than 10 minutes…read moreand the ladies were very nice.

Where to start. First, to get a license, you can fill out an app online and bring the ecopy (to…read morescan the code) to save time and paper. That is absolutely awesome and unfortunately where it ends. The page said the realtime wait time was just 6 minutes - yes 6 minutes - but I stood in line over 20 minutes just to get to the front desk. Needless to say, their "paperless" is a load of crap, as you must have a PAPER copy of proof of residence. Yes, it is 2018 and not 1956, so my lease and all of my utilities are paperless, and they would NOT accept an ecopy, and would not allow me to print (they told me they "can't print here", even though there is a printer 3 feet away on their desktop. I left, ran home and grabbed the ONLY paper I have with proof of residence - my USPS confirmation of mail forwarding - and returned. I arrived right at 12:00 at the door (I'm literally less than 10 minutes away) and the lot was almost empty and the door locked. Yes, they claim to be open until 12. What a friggin waste of a beautiful Saturday morning. Government incompetence at its finest.

I had a really disappointing experience at this DMV location. The woman working at the front desk…read morewas extremely disrespectful from the moment I walked in. Instead of offering basic customer service, she spoke to me with an attitude, cut me off while I was asking questions, and made me feel like I was an inconvenience just for being there. There's absolutely no reason for anyone to be treated that way, especially in a public service setting. I left feeling frustrated and unheard. The DMV really needs to address the way some of their staff speak to peopleeveryone deserves respect, no matter how busy the day is.

One of the pretty standard jokes about painful places that no one wants to go to includes the…read moreWisconsin Department of Transportation, Division of Motor Vehicles. I recently had to the DMV Service Center for a title/license plate transfer and like most people, I dreaded going in there. Years ago, I worked in the automobile business and the DMV was about the last place I ever wanted to visit, but had to as part of the job. In the old days, you had to stand in a serpentine line and get a number, like a supermarket delicatessen or bakery. You got a ticket for #85 and you looked at the red LED sign that said, "Now serving 52" or some other number eliciting a load groan. You'd find a chair and enjoy the ambience that could best be described as Early American Prison Mess Hall. When you did get up to the window, you might encounter a reasonably nice person or a transferred prison guard, or at least, someone with that "rules are rules" attitude. If you didn't properly dot your Ts and cross your I's, you got sent back to the chairs to get the form right. Not unlike a high school history exam. No longer! You still have to stand in line to get a number. Nowadays, you get a number that has a letter preceding it. The letters are a code for your visit's purpose. Today it was C for drivers license and I was for title and license plates. You can't tell where you are in the queue because the I and C numbers are very different. Numbers are called by a disembodied, but pleasant, computer voice that are also displayed on large video monitors on either end of the hall. People are still taken in order, first come first served, but the decor has changed from Battleship Gray and tan to bright colors and decent lighting. And the chairs are reasonably comfortable. The window operators today are there to help, and work with you to make sure everything is correct - at least, that's the kind of operator I've met here in the last few years. When I had my drivers license renewed a few years ago, the photographer (button pusher, actually) made sure I was actually smiling in the photo. Some of the tricks to avoiding long lines include getting there early, like right when the doors open. Download proper forms from the Wisconsin DOT website and get them filled out in advance. Have all your ducks in a row, and try to go on Tuesday-Thursday, in the middle of the month. Mondays are miserable days to go because everyone else does. The week before the end of the month is awful because procrastinators are trying to get renewal stickers. Or mail it to Madison. But sometimes, ya just gotta go to the counter. This one is one of the better ones.

Typically, the DMV experience is universally accepted as soul-crushing. I've never even written a…read morenegative review for the many years I've had taken off my life by time spent in this state-sponsored purgatory because what would be the point? Everyone already knows. We've moved quite a bit, so I've had DMV encounters in multiple states. After we arrived in Wisconsin a few weeks ago, I looked up info online to see what I needed to do with trepidation. Surprisingly, it was simple to apply online and schedule an appointment. On the day of my appointment, I arrived at this location a few minutes early. I brought the paperwork that had been listed online. I was checked in very promptly. I waited with a pretty sparse crowd for no more than 10 minutes before I was called to a counter. The lady at the counter was very kind and helpful. (Another lady at the counter next to mine answered the phone a few times while I was there, and she legitimately had the nicest phone voice I've ever heard at a DMV--so nice it really stuck out to me.) I got my license taken care of and my car registered in about 15 minutes. The efficiency and kindness at this location was very unexpected but greatly appreciated. I have no plans to go back to the DMV anytime soon, but when it's necessary, I won't be as pessimistic about it. 5/5 stars relative to other DMVs in other states.

As you walk into the this DMV, the faint smell of marijuana greets you. Loud cell phone…read moreconversation, the clicks of rubber stamps, the whine of printers, and the crying of unattended children create a cacophony of sound. The greeting line went relatively quickly for a government office, even though there was only one person working. Once I was checked in and got my number, I only spent a few minutes talking to the man in a pimp suit next to me before my number was called. The attendant was friendly and efficient. If you can look past the bullet holes in the car next to you, and get over the environment inside, it is a pretty painless experience at 10am on a weekday.

45 minutes to wait in line but it takes 3 minutes to process a license renewal. Just wish that…read morethe process would be faster

It is never fun going to a government building, but this DMV wasn't bad at all. I needed to renew…read moremy driver license and the whole process took about 20 minutes from start to finish. The line to check in moved very quickly. The employees manning the front desk were friendly and efficient. After you check in and get your photo taken, you get a little receipt with a number on it. There are plenty of places to sit while you wait for your number to be called. The numbers are called in order of your arrival. Each time a number is called, it is displayed on two television screens on opposite ends of the waiting area. It shows which number has been called and which desk to go to. This is really great because you can easily track when and where you need to step up. I was called to desk #1 and was assisted by a woman named Becky. She was friendly and helpful. I don't have any complaints about my experience here.

I feel like everyone knows the dmv isn't the most fun place to visit. This one lives up to the…read moretypical standards, long & slow lines, staff that isn't exactly friendly, and other visitors that just weren't happy to be there. I went recently to get a "real ID" ahead of some upcoming trips, as airports now require it. I was sure to check online prior to make sure I had everything required, which includes a birth certificate, my marriage certificate for proof of name change, my current drivers license, and two proofs of address. Mind you, if you don't have the things, you will be turned away. Oh and proof of address needs to be something like an energy bill & mortgage statement. I filled out an application upon arrival, waited in line, had my photos taken, and then waited for my number to be called. It was a fairly seamless process, because I had all that was needed, and only cost $14 which really surprised me. All in all, be very prepared with what you're coming for. Multiple people were (rudely) turned away during my visit and no one really wants to have to make more than one trip here.

I can't give the service an honest review, because what I needed to accomplish (transferring title)…read morecannot be done at this location. On their website, it appears to be an option for this location. Come to find out once I arrived in person that they cannot help with titling in any way. Parking is available only as paid street parking, so I spent $2.50 to walk in the rain to not be able to do what I needed to. Heads up, the entrance is really on James Lovell St, even though the address says N 6th. The 6th street entrance was closed off. Frustrating experience.

I was recently involved in a traffic accident on I-43 where a tire came off of a truck and smashed…read morehead on into my car. The highway patrolman indicated that one of the nearby traffic cameras caught the entire incident. Using the WisDOT website, I submitted a request for the video and within a day, Scott from the Traffic Management Center provided me with a disc that shows the incident and allowed me to speed up, slow down, and zoom in on the footage. While not CSI-quality, it perfectly captured the incident and was just what I needed. I really appreciated both the fast response and thoroughness of what was provided, a great use o f my tax dollars!

I bought a 12 year old vehicle out of state and brought it to Wisconsin to title and register it. I…read morehad written out a computer check which I filled in at the counter with the amount. I ripped the stuff off the check and handed it to the clerk. She saw me rip the stub off and must have thought that was a little strange so she looked at the check took it over showed it to one of her co-workers another work co-worker came over they looked at it then the floor supervisor came over and looked at it then they took the check and went into the supervisors office in about 5 minutes later they came back and told me they couldn't accept the check because there was no watermark on it. I told them just call the bank that's all you have to do they have a number you don't have to talk to anybody you key in the account number the check number and the amount and see if it would be any good and the computer will automatically tell you that you don't have to waste time and talk to anybody. Might only take a few seconds. This was the first time in 50 years in Wisconsin that anybody has refused to take a check from me when they said they accept checks as a method of payment. If you keep records you need to check to prove payment. It is impossible to to figure out the fees but I can give you a rundown of this 12-year-old automobile titled and licensed for Wisconsin. Credit card processing fee $10.95 counter service fee $5 sales tax $243.75 registration fee bonded $85 title fee $157 wheel tax $25 county sales tax $24.38 supplemental title fee $7.50 for a total of $558.58.

Wait , wait , wait no matter what time you go , wait , wait , wait ......never a long wait on west…read moreside in my years , just another reason the east side gets a bad rap

I went to Madison East DMV for CDL testing. Each time I experienced very friendly employees and…read morehad 5 tests to pass. I am very grateful for the help in testing. I have one left! Going today. Wish my luck!!

Upon arriving, I noticed a young woman standing beside her elderly grandmother, who was in a…read morewheelchair. A female employee was working outside, checking appointments before allowing people into the building. She walked directly over to me, even though the other two women had clearly been waiting there first. I pointed out that they had arrived before I had. The granddaughter explained that they had been waiting for quite some time but weren't being allowed inside because there was an issue verifying the appointment. She was doing everything she could to advocate for her grandmother. I spoke up as well because it didn't seem right to leave an elderly woman sitting outside in a wheelchair while the issue was being sorted out. I understand that procedures and policies are necessary, but compassion and common sense matter too. Once it appeared that someone was finally assisting them, I went into the building. The rest of the staff were friendly, patient, and helpful. Everything went smoothly because the staff was so efficient, and I was in and out in less than 30 minutes. Upon leaving, I looked to see if the two women were still outside, but they were gone. I sincerely hope they were able to go into the Express building next door and resolve the appointment issue, rather than being turned away.

The way the asks office is working now was a bit confusing to me. You make appointments…read morenow--something implemented as a result of the pandemic, I think--but I don't think you can make them far in advance. When the appointment system says that appointments open at 6:30 am daily, I think that means you can't make an appointment before 6:30 am on the day you want to go. That has its ups and downs--not having to wait weeks to get an appointment being one of them, but it's annoying to have to wake up so early just to do it. I know their system if having various stations must work for them since they've done it this way since time began but it's super annoying as a user if the DMV to have to stop here, then go there, then sit over here and wait to be called by those people, etc. Having said that, I was in and out of here within probably 30 minutes or fewer, which was nice. The folks were not overly friendly, but they got the job done. This location is in what is or was a shopping center, so parking is plentiful.

Very smooth process once I had an appointment which I made online the morning of at exactly 6:30…read morea.m. (they go quickly so you have to be quick.) Went in to renew my license as well as get the Real ID. Brought the necessary paperwork and showed up for my appointment. Showed my phone with text message showing my appointment to the man at the door. No line, went straight to the first desk and showed the lady my paperwork. Around the corner I went to the camera for my mug shot and then I was given a number to finalize and pay. Jan finalized the paperwork, she was a pleasure to work with. Very efficient, and I could tell they liked to have fun at work, who doesn't. Very professional...will definitely go back there going forward. I usually go to the Schaumburg DMV but this one was by far a better experience. In and out in 20 minutes. Well done Lake Zurich.

I went to renew my license, waited a long time and when I'm finally called I get attended by an…read moreabsolute nightmare of an employee that was rude from the very beginning, he had a very thick Indian accent and extremely quiet voice that I could not hear at all!!!! When I would ask if he could please repeat something, he would repeat it even quieter and had a horrible attitude. He asked me why I hadn't renewed my license in time (I was extremely ill for a year) and I told him that but apparently that wasn't good enough for him and he kept badgering me and repeating the same thing over and over "why hadn't you renewed it" "you were supposed to renew it before" I kept ignoring his snarky remarks and attitude because I just wanted to get it done but boy did he make it really hard. It was an absolute nightmare to be attended by him. I will never go back to this location